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Reviews of Nairobi Airport Hotel

3 out of 5
Nairobi Airport Hotel
Syokimau Airport Road, Nairobi

Reviews

4.8
Rating 10 - Excellent. 5 out of 94 reviews" "
Rating 8 - Good. 14 out of 94 reviews" "
Rating 6 - Okay. 23 out of 94 reviews" "
Rating 4 - Poor. 22 out of 94 reviews" "
Rating 2 - Terrible. 30 out of 94 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2018

2/10 Terrible

Paul, Smithville, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place
I would not stay here. It is not hotel but an apartment complex in a bad neighborhood. I called Expedia and tried to get my money back for false advertising to no avail. I will no longer use Expedia. When we pulled up in our taxi, there was family underwear hanging in balconies all over the building. We walked up to the " reception room " and flies were all over the spoiled fruit on the desk. I could just imagine the free breakfast offered . The room sucked. The " nice double bed " was almost cot size. I complained that it was not a hotel and that I wanted a refun. " we do not refund discover card nor Expedia customers". My wife and I left and paid the $250 at the Eka hotel for the night.
Stayed 1 night in Aug 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was great and the staff were delightful
When I was picked up the driver was very friendly and drove carefully to the hotel. I was amazed at the size of the accommodation with 3 bedrooms to choose from.There were 2 shower rooms and 2 toilets. I had a queen sized bed and plenty of cupboard space. The electric fan kept the rooms cool. The lounge was spacious and I was able to entertain my 2 guests who came to visit and the staff made a delicious caesar salad and toasted sandwiches with flasks of tea and hot chocolate. An early morning breakfast provided at 5.15am in time to be transferred back to the airport. The traffic was very heavy and the driver did very well to get myself and 2 other guests to the airport well on time. The showers were only lukewarm and needed attention from maintenance but the showers were very clean. There was a good mosquito net which fitted over the whole bed. The staff were very presentable and very helpful with all my requests. The Television was not able to work and needed to be tuned in but the wifi was working very well. The road from the outside entrance to the hotel was very bumpy and dusty which can only be tarred by the government. The hotel owner has surfaced the hotel road but there needs to be a better signage for visitors as it is not easy to find. The security is very good and I felt safe with 24 hour reception

8/10 Good

International, Maryland , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient distance from Airport
Satisfied with the services that I received at this hotel.

2/10 Terrible

Lou, USA & Ethiopia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing/Can Not Recommend
One of my worst stays after visiting more than 40 countries. Late night pick-up from airport - for a single woman traveling alone, driver not there. Room: no toilet paper, no pillow cases, part of the mosquito net missing. No greeting from receptionist when I arrived. She just talked to the shuttle driver until I asked her if she were the receptionist. Driver late the next morning to take me back to the airport. Left by the receptionist, as she locked the door from the inside, to stand outside in the pre-dawn to wait for the late shuttle driver. Then, when he picked me up late, told we had to go to another hotel and pick up 2 more travelers. A sense of "customer service" and time constraints for travelers flying: not existing there in my experience. I had read in earlier reviews that there were problems here, but naively thought they would have been addressed and corrected. I have never written a negative review before, but I simply cannot recommend this place.

8/10 Good

SULAIMON

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable and clean hotel
it was lovly

6/10 Okay

Khipani

Liked: Cleanliness, property conditions & facilities, room comfort
Good for overnight or early morning flight
Gave advance notice of arrival time and gave flight details. Unfortunately had to wait about an hour for the free shuttle after having called the hotel. Apart from that everything was decent. Room was ok. Breakfast was ok. Location was okay for the airport but far from city centre.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
new hotel in apartment building
This is a new hotel in a new apt. complex close to the airport. It has no sign, but the taxi driver knew where it was. The hotel said they would provide a free shuttle, but none showed up. However, they were nice enough to have breakfast for me in my room at 5 AM, so that I could get a very early taxi ride into the city.

6/10 Okay

Morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close but not good enough.
This hotel is down a dark rough road that is not lite, I thought the driver was possibly taking us to get mugged. But not. The TV was hard to use and not many good channels for someone from the USA. No safe. No soap. One towel three people. No shampoo. Got omelette brought to my room, that was nice. No electricity come morning, which meas no hot water to shower, had to go to office to have them turn it back on. I would not stay here again. No safe box.

8/10 Good

David, US

Liked: Cleanliness, staff & service, room comfort
It was a fine overnight stay.
Very close to Nairobi Airport. Free 24 hour shuttle with pick up at airport on arrival and departure. Staff very nice and helpful. I will stay there any time I am in transit at the Nairobi Airport.

8/10 Good

Koji, Chigasaki, Japan

Liked: Cleanliness, staff & service, room comfort
Pleasant stay except for staff organization
I booked a room at the last mijite, but feel glad that I made the choice. For the complimentary airport pickup, the guest is supposed to contact the hotel beforehand so that the pickup is right on time. The driver works 24/7 on request and is a very pleasant young man called Ben who, once told of the arrangement, surely delivers on the work. The building is in a very dark apartment complex next factories near the airport, but is literally the only accommodation facility close to the airport. The place maybe rather difficult to be found by randomly assigned cab drivers at the airport. The facilities are great - spacious, clean, and comfortable. I wished the water heatin facility had worked fine. Hearty breakfast is complimentary. For other travellers who may be expecting the pickup at the airport, do confirm the online reservation with the hotel by a phone call. I only did this once I arrived at the airport, so had to wait for about twenty minutes before the pickup happened. During the wait in the car pool, so many taxi drivers at the airport approached me, running a negative campaign of the hotel for want of a customer, saying that the guest for this hotel is usually left waiting at the airport. If the guest herself himself is well-planned and arranged, the stay and complimentary service would just be provided without regrets and grudges.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a hotel Somebody is using their own apartment and rent rooms to you as hotel

6/10 Okay

Vish, San Diego

Liked: Cleanliness, property conditions & facilities, room comfort
it is an apartment complex.
It is an apartment complex. They were supposed to pick us up from the airport and never showed up. I had to ask for a local to call them and then they came. We were given a room on the 5th floor and we have to lug our suitcases up the floors. The rooms are clean. I would not recommend this hotel. Find an actual hotel.

2/10 Terrible

Clai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Thumbs down
The hotel however, is seriously “interesting” . It’s not really a hotel. It’s a series of abandoned high-rise apartment buildings. Looks like they ran out of money bid way through the project. It’s about a 4 minute drive off the highway on a red dirt road, with mud and huge holes. Seems to be near a factory and outside of the front are some slums that I can see this morning. The “front desk” is a lady sitting in an apartment downstairs. She asked me if I just preferred to share her apartment for the night. I told her, that’s ok, I booked a two bedroom and she said., ok, I will take you upstairs. I am at the top floor, no elevator! Got inside the apartment. Phone, cable, and internet are all “broken”. Only cold water, which was fun for my 2 AM bath… burrrrrr. Two “showers” Turned on one, and through the gaping hole it the wall, I saw the pipe was broken inside of the wall and gushing water everyone. Not that one! So I went to the other. On the one, the shower head didn’t work at all, but there was a “standpipe” style part where I could get cold water flowing. Hahaha. Was “refreshing” after 18 hours of travel. Then the bed- Was apparent the sheets had not been changed. There was dirt/ sand on the inside of the bed. I folded it back up, took the two towels that I find in the apartment, put them on top of the bed and laid on those. Used my jacket as my blanket.

2/10 Terrible

Ashley, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not meet basic expectations of a hotel
The Nairobi Airport Hotel did not conform to my expectations of a basic hotel even in a country such as Kenya. There is no signage directing travellers to the establishment or outside the building indicating that it is a hotel and my taxi driver had to ask around several times to find the place. The establishment is situated in a residential housing unit within a construction zone, surrounded by unfinished buildings. There was no security wall, gate, or razor wire, and due to its location and surroundings it felt unsafe even in the middle of the day. I saw no uniformed staff or reception area at the ground level and immediately left.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is NOT a hotel. Do not ever book.
Your transfer won't arrive, and the facility is much further than advertised. It is NOT a hotel. Its a few two bed roomed apartments in an unfinished residential tower block area so it feels like you are being abducted when you you are taken there. The staff don't care about anything, will try and make you share a room with a stranger, and your room will likely have staff living in it already. The rooms are not clean. The water doesn't work, the wireless doesn't work. I have worked in the travel industry for 20 years and traveled in 54 countries. I have never been anywhere that the experience is so far from the expectation. Backpackers hostels provide facilities far in advance of what this 'hotel' does. DO NOT BOOK.

4/10 Poor

Travel girl , Ottawa, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed with hotel
Our one night stay at the Nairobi Airport Hotel started off poorly. Despite email confirmation (a personal email note), received the day prior to our arrival of a pickup at the airport, we were not picked up. The hotel staff, although friendly could not explain why we were not picked up. The room was comfortable enough, although one of our two bathrooms was filthy. There was no Wi-Fi as advertised, not temporarily unavailable, just not available. The staff helped us arrange a shuttle to Arusha the following morning. Overall, very disappointed in our stay.

4/10 Poor

Antonia, Lubumbashi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a first timer in Nairobi, it was terrible.
Very disappointed. The only thing that was kind of OK is the beddings which was clean...

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Only good for a stopover.
It was like taking a step back in time however staff were quite friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly!
Near the NBO airport was good for flight the next day. The free airport pick-up and drop-off shuttle was very convenient. Shuttle driver (John) was very helpful, providing transport to see relatives and to go out to eat (for a price). Mercy, at the front desk/reception was very friendly and helpful. Two separate bedrooms and baths were great for privacy and going at my own pace in the morning. Mosquito nets were provided; breakfast was good; couldn't figure out the hot water although I'm pretty sure it was available.

2/10 Terrible

Kasim, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
It's a terrible, it's better to stay at airport.
There is NO towel, In breakfast NO butter, There is cockroch in room, location it's not good and it's not a hotel it's a apartment with NO lift.

4/10 Poor

Joe, Belfast N Ireland

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient to air port but that is all
It is just an apartment in an local (not separate) apartment block No facilities other than a reception desk the TV in both the apartments I tried did not work, no hot water, internet not available breakfast order ( which can only be delivered to apartment) completely wrong when it arrived. convenience and resonably clean only virutes

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the " hotel" is not really a hotel -
this was a couple of rooms in a residential block which are rented out as " hotel" by the owners - it was not in any way clean - the shower facility was very unpleasantly lacking in hygiene and the shower was cold - we were told we might have room service meal for dinner - it never did arrive despite numerous trips to reception - there was no phone in the room for contact the " hotel" advertised " free airport transport" we were advised by the receptionist after our check in that in fact this was charged ( in American dollars) we are not American we were then handed over to a private taxi driver who then informed us that the receptionist had " made a mistake" and charged us double the fare quoted by reception the "furnishings" in the room were torn soiled and unpleasantly uneasy making the cover on the bed was suspiciously previously used in lack of cleanliness it was a room with a bed - it was truly not a hotel we were grateful it was for one night only false advertising in the extreme

2/10 Terrible

Daniel, cape town

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst hotel ever in my life
the worst hotel ever in my life , its a part of 50 blocks of flats appalling place terrible finishes barking dogs holes in mosquito nets, dont go there and a ripoff for US 100

6/10 Okay

DG, Canada

Liked: Staff & service
Adequate hotel close to airport
A considerably nicer hotel can be had for the same price in other locations throughout the city. However for a traveller having a short transit stopover, this hotel is close to the airport and offers a free shuttle service. Room is very basic but adequate under these circumstances.

2/10 Terrible

JOHN, Calgary, AB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wirst place ever to stay even a few minutes
It is not a hotel. The worst service. Never picked us up from airport. No water, no electricity. Terrible food

4/10 Poor

Allan, Florida

Liked: Staff & service
Disliked: Room comfort
Good for layovers at Airport
Close to Airport, basically an apartment block. No A/C, Hot water, Tea coffee in room, limited TV Channels.

2/10 Terrible

yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
should not be called a hotel.
in the middle of nowhere. felt unsafe. no signage. in the middle of other apartments where you can hear everything.

4/10 Poor

travellin sara, calgary, canada

Disliked: Staff & service, property conditions & facilities
customer service is non existent
Close to the airport and advertises that there is free to and from shuttle to airport- not so. I took a cab there and after less than adequate directions, finally found the place. They are apartments - not a hotel- with no phone, overpriced room service and less than what you ordered food. Very disappointing. The wifi didn't work, the satellite TV has very few channels (that weren't working due to rain), and the shuttle service was a lie - I asked if my friend could come to see me off (two way shuttle service was advertised so it would be there and back - same distance) but they wanted to charge me 1000 shillings. The woman was defensive and ignorant- not understanding that when you advertise the meal give five samosas and give 4; advertise the beer to be .5L but give 355mL- charge $10 for a plate of cold spaghetti and salty meat - it doesn't make people happy. They did get me to the airport and the place was clean but the lights in the bathroom didn't work. I wouldn't recommend this 'hotel' - not even to my ex.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THERE MST BE BETTER PLACES TO STAY
The "hotel" was located down an unpaved road in a gated community. The room was spcious but spare and not at all comfortable. There were no nearby services or restaurants and it was not possible to leave the apartment as there was no access to any facilities. The hotel was actually a ground floor apartment in a residential complex.

2/10 Terrible

Anupam , lagos, nigeria

Disliked: Property conditions & facilities, room comfort
not to be called a hotel
No basic facilities like ac/.fans. stayed at 3rd and 4th floor without lift. we cooked our own food as the cook available did not even know how to cook. The hotel is sitiuated in a lonely place. the roads are not paved and without lights.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only for brief stopover
We needed a hotel for 10 hours as we transited via Nairobi. Nothing fancy but clean. No shuttle waiting (as organised), had to call to be told it would be 10 mins. 40 mins later driver arrives , friendly and helpful. Arrive at hotel , again friendly staff. Room was clean but medium standard with no air con (my mistake , luckily wasn't too hot and there was a fan). Organised breakfast at 0515 which arrived as ordered but wasn't fantastic (cereal, toast, orange juice ). Shuttle back to the airport was on time and no issues. If you are in transit and want to lay down for a few hours , this is ok.

4/10 Poor

frank

Disliked: Room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

Volodymyr, L'viv, Ukraine

Liked: Cleanliness, staff & service
24 hours hotel
Good. Close to airport. Driver met at terinal. The only mosquitos in the room. There were alot during the night and the net a little bit small for bed.

8/10 Good

Louise, Bozeman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe hotel for an overnight close to airport
We needed a safe, reasonably priced place to stay close to the Nairobi airport and this hotel was just fine for the night. Pluses were free transportation to airport, wonderful staff and clean, large apartment-style rooms. Minuses were not all showers had hot water, not a full compliment of towels and no nearby restaurant. We got a late dinner via room service that was reasonably priced and tasty, but pretty slow. The location is in a new gated community of apartments off an undeveloped road which is a little weird, but it is very safe once you are there!

6/10 Okay

Lin, Vancouver, Canada

Liked: Room comfort
OK for short overnights in Nairobi
Very simple and overpriced apartment-style hotel very close to the airport. It is only 4 km from Jomo Kenyatta airport, and depending on traffic the commute can be very quick. It took me 10 minutes to go to the hotel at 10pm at night, but 30 minutes to get to the airport the next day at 7am. The hotel is clean and safe, the food is edible, and the airport transfers were smoothly organized.

6/10 Okay

Max, California

Liked: Staff & service
Airport Proximity, Far From City Center
We chose this hotel because we were arriving on a late flight and wanted to get to bed without delay. The service was good, the bedroom was a bit cramped... Quiet and safe neighborhood, but far from the city center. Overpriced, but the closest to the airport that we could find.

2/10 Terrible

lalita, london

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Transiting through Nairobi. One uncomfortable night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very easy, reliable service
I stayed for one night on transit from Europe to Southern Africa. Within hours of making my booking, I was contacted by a staff member to confirm airport transport to the hotel. The driver was friendly and on time. The hotel is close by, within 3 miles of the airport so there was no worry about Nairobi traffic. The room was very spacious and clean, but with the basic necessities (soap, towel, mosquito net, bottled water, kettle). A simple breakfast was provided. This is very much a no frills place with basic decor and provisions but that is not a problem. The staff was very efficient, reliable and personable. I would recommend this place for anyone who needs a short stay and reliable warm service and just needs a night's rest on transit

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Avoid this "hotel"
This is not an airport hotel and as an arriving person I would have never even found the place if it were not for a very experienced driver who had to ask for directions several times before finding it. Not a single sign either approaching the hotel nor on the building itself. The staff and service were fine but don't touch any metal when showering. You will receive a bolt of electricity and possibly be in danger of your life. Find another place to stay.

10/10 Excellent

Margaret, PA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay between flights.
We stayed here the night before and night after our trip to Madagascar. After finding it, which wasn't easy, we were very pleased with the accommodations and services. They provided a free breakfast, made to order, and free transport to the airport, both ways, as well as being able to order lunch and dinner for a small fee. Our "room" turned out to be an apartment with two bedrooms, two baths and a comfortable living room with TV and free wifi, all housed in a gated apartment complex. It was the perfect place to stay for our time between flights.

2/10 Terrible

Nick G, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not picked up at the airport as was promised. We had to pay for the cab and then the cab couldn`t find the hotel because it was not on the main road. It was in an apartment complex.When we finally got there they told us that we needed to go to their sister hotel which was 40 minutes away . We checked the rate at the sister hotel and it was 1/2 the price of what we paid at the original hotel.Very upset since we were 1 and 1/2 hours driving around after a 11 hour trip.

2/10 Terrible

Ralph, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
Nairobi International Hotel,is not a Hotel.....it has rooms in a multi storey block of apartments.No facilities whatsoever.No resteraunt.....nothing......Even finding is difficult.....Name of hotel is displayed in inside door of bottom floor apartment !!!!!.I am looking for a credit,as I did not stay for period I had booked,i left on the Wednesday and found alternative accomodation

6/10 Okay

Clogs, Devon uk

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not really a Hotel more of an apartment
On the plus side Nice clean Apartment with comfortable beds and hot shower in a quite area and close to the airport but its not really what I would call a hotel there are no other facilities. Unfortunately they put us on the top floor and we had to carry our suit cases up five flights of stairs and back down early the next morning. The breakfast is brought to your room but there was only one staff member to carry four breakfasts up the stairs (three trips needed ) so the food was cold by the time we got it. The place is also very difficult to find and there are very few signs

8/10 Good

K, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be put off by the surroundings!
In what appears to be a pretty new Apartment Block setting, the hotel is inside a fairly heavily fortified compound (with Security Guard on the entrance gate), off a very rough side road, around 10 minutes from the airport. However, don't let appearances deceive you - this is an excellent apartment hotel! Open to arrivals 24/7 - with food equally available - the staff were extremely friendly, and helpful (both over the 'phone, and in person). The rooms are spacious, very well-equipped and well-furnished, with excellent Wi-Fi and television options, as well as a fully-equipped kitchen. Despite needing to leave the hotel at around 0530, we were still able to have breakfast, and a direct, individual shuttle to the airport was arranged without any hassle. For us - staying only one night before going straight to the airport - it was more than we needed, and may be a little out-of-the-way for anyone wishing to explore Nairobi itself. However, for the price, this is an excellent hotel - well-staffed, very clean, and very safe. Highly recommended.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Mike, Canada

Disliked: Property conditions & facilities, room comfort
Extremely Dissatisfied
This is not a real hotel. It was a complete misrepresentation. It was a collection of poorly furnished condo's in an apartment block about 15 minutes from the airport. The food was terrible and the liquor availability was a joke.. There were no restaurants nearby and there was no shuttle service to the airport. The TV and internet reception was very poor. There was almost nothing to do. There were mosquitoes in the room at night.

6/10 Okay

Verified traveller

Liked: Staff & service
Helpful through emails
The reservation was made on line for my son who was traveling alone for one night. The hotel responded to emails promptly and accommodated his hotel transfer.