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Reviews of Monterey Bay Suites

3 out of 5
Monterey Bay Suites
6804 N Ocean Blvd, Myrtle Beach, SC

Reviews

7.0

Good

Rating 10 - Excellent. 259 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 206 out of 1003 reviews" "
Rating 4 - Poor. 128 out of 1003 reviews" "
Rating 2 - Terrible. 102 out of 1003 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

FELICIA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
What I liked was some of the noticeable upgrades, The room and bathroom were clean. The easy access to the beach area was the best!. The location was great for restaurants and shopping, but not in the middle of the busy city. It was biker week(wow the fun) However still need to improve the cleanliness of some areas (the elevator had a smell, and was outdated) the lazy river looks like it can also be clean. Better monitor of the area with kids/teens jumping off the bridge over the pool . Dangerous! Keep improving and I will try again.
Stayed 4 nights in May 2024
Response from Distribution Team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from VP on May 23, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Holly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They overbooked and moved us to an "upgraded" room. It was disgusting, moldy smelling and dark. Had to take a lamp from the living area and bring to the bedroom and still couldn't see. There was peeling paint or dirt along the floors. And Everytime came in the room just hit with the smell of mold. Definitely not an upgrade. This was room 1123.
Stayed 2 nights in May 2024
Response from m on May 19, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Good

Claudine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Started Out with a rough start due to the room we got, but they changed our room and it was a big improvement. The staff was wonderful and the room service was exceptional.
Stayed 5 nights in May 2024
Response from Distribution Team on May 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Keshana, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in May 2024
Response from Distribution Team on May 17, 2024
Thanks for staying with us. We appreciate your positive feedback!

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked two rooms one weas clean and the other was not. Desk staff did not send anyone to clean the second room. The next day the manager accused me of lying and said that we made the mess. Then for the next 3 days management was never in the office to speak with.
Stayed 1 night in Apr 2024
Response from Distribution Team on May 10, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

4/10 Poor

Kimberly

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was some what clean, but had overwhelming musty smell. Possibly from air units in the room that definitely need cleaning.
Stayed 2 nights in Apr 2024
Response from Distribution Team on May 1, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Some staff members were a delight, others not so helpful. Room was run down and old, roaches and not cleaned well. Sleeping area is tight. Sheets were not cleaned. Telephones did not work in rooms. Parking was a nightmare.
Stayed 3 nights in Apr 2024
Response from Distribution Team on Apr 30, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 Excellent

Stachie, Cleveland heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the breakfast daily
Stayed 3 nights in Apr 2024
Response from Distribution Team on Apr 29, 2024
Thanks for staying with us. We appreciate your positive feedback!

6/10 Okay

Alicia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room that I was originally given was unacceptable. Every square inch was visibly filthy, walls were falling apart, the shower was spraying all over the bathroom, there was extensive water damage in two rooms because of this, and the fan in the bathroom was barely hanging on. After telling them this they did move me rooms which was like night and day to the other room. You can tell there were little things here and there that needed updated but it was so much better. That first room though, Monterey Bay you need to do better than expect someone to pay to stay in a room like that. Totally unacceptable. Room 1005 needs updated and cleaned immediately!
Stayed 3 nights in Apr 2024
Response from Distribution Team on Apr 29, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Good

William

Travelled with family
Liked: Staff & service
location was good
Stayed 1 night in Apr 2024
Response from Distribution Team on Apr 29, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jenny, Mays Landing

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beach
Stayed 1 night in Apr 2024
Response from Distribution Team on Apr 24, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 Terrible

KRISTIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We finally arrived at the hotel on a Friday night around 9:30pm, after an 18 hour drive! When we got up to the room, it was dirty - the bedding was stained, there was a used glass sitting on top of the cabinet, and dust bunnies and crumbs on top of the microwave. The furniture in the room was very run down - dresser was missing knobs, end table was super scratched up, etc. My 2 teenage girls went down to the hot tub and saw there was trash at the bottom of the pool. The entire place reeked of weed and my 2 daughters were solicited to buy drugs within 5 minutes of being down at the hot tub... and the guy wouldnt leave them alone so my oldest had to raise her voice and yell for him to go away before he would leave. We only stayed for an hour TOPS - we couldnt even "suck it up" just for the night! I went online, booked a reservation at a better hotel, and got outta there as fast as we could! WOULD NOT RECOMMEND THIS PLACE!!
Stayed 3 nights in Apr 2024
Response from ND on Apr 23, 2024
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 3 nights in Apr 2024
Response from ND on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Alexey, Charleston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent, inexpensive and quiet hotel. with a beautiful view of the ocean. The room is clean, good restaurants nearby.
Stayed 1 night in Apr 2024
Response from ND on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

shaunte'

Liked: Staff & service
The property was nice however on each floor there was renovations and painting. The smell of paint was overwhelming.
Stayed 3 nights in Apr 2024
Response from ND on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Mabrouk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good luck good experience
Stayed 4 nights in Apr 2024
Response from ND on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from VP on Apr 12, 2024
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did have to reclamation the counter tops and dresser because they still had stuff from the last guests but I loved the setup of the beds and furniture and the view was absolutely beautiful! With the ocean and the moon light over the ocean in the evening from the room was absolutely stunning!! Could ask for any better. The breakfast staff were so nice and friendly! Planning on coming back hopefully soon!
Stayed 5 nights in Mar 2024
Response from ND on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Milly

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from ND on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Reketa

Travelled with family
Liked: Staff & service
Elevators slow, outdated furniture but other than that, we enjoyed
Stayed 2 nights in Apr 2024
Response from ND on Apr 7, 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Heidi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The front desk workers were awesome and friendly the views were beautful the room was average but decent parking not the best as very tight driveway up n down to lots
Stayed 1 night in Apr 2024
Response from ND on Apr 7, 2024
Thanks for staying with us. We appreciate your positive feedback.

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness
Nice area and the updates to the building are nice. Still doing construction so there was no roof pool or restaurant open as they are updating them. But access to beach and downstairs pools are warm and nice.
Stayed 2 nights in Mar 2024
Response from ND on Apr 4, 2024
Thanks for staying with us. We appreciate your positive feedback.

8/10 Good

ARQUELAO

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Distribution Team on Apr 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from ND on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Delsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly like that they had very descent breakfast to start your day! Staff really nice and professional. Rooms very spacious and clean, well definitely stay again
Stayed 3 nights in Mar 2024
Response from Distribution Team on Apr 1, 2024
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly from check-in to check out. We are e a family of four, and we stayed for four nights. it was a last-minute booking, so we were not familiar with the property at all. Upon check-in, which happened 15 minutes after we booked it online, the front desk clerk was friendly and accommodated us with our room request. The staff that we met during breakfast time, taking care of the pools, and other staff members in the elevator, and on the property were all very friendly and showed smiles when we sincerely thanked them for what they were doing there. The pools were heated and myself, and my children had a great time, the grounds were very clean. The only issue we had was securing of the door access and elevators from the general public. Most doors were unlocked, so anyone could access the property at any time. Other than that, we thought it was a great value for the money. We had a suite on the 14th floor, which had two queen beds in the front room, a kitchen, and a balcony with another Murphy bed in the room where the balcony was. We would definitely stay there again. Thank you, Monterey Bay!! 👍😀
Stayed 4 nights in Mar 2024
Response from Distribution Team on Mar 29, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Distribution Team on Mar 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having an oceanfront suite, It was clean, quiet breakfast was good. I would stay again.
Stayed 1 night in Mar 2024
Response from Distribution Team on Mar 29, 2024
Thanks for staying with us. We appreciate your positive feedback!

8/10 Good

Chelsea

Liked: Cleanliness, staff & service
Response from m on Mar 21, 2024
Thank you for you feedback.

6/10 Okay

Gregory

Disliked: Staff & service, property conditions & facilities
this is a basic old building, only bathroom is in room, room is old and worn out, bathroom had two doors, both were very difficult to open, sagging and warped. Construction going on throughout our stay was very loud.
Stayed 3 nights in Mar 2024
Response from Distribution Team on Mar 29, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 Excellent

Shakerya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from m on Mar 19, 2024
Thank you for taking the time for your feedback.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from m on Mar 19, 2024
Thank you for your feedback

6/10 Okay

John

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
You get what you pay for. The view was nice, but the balcony door didn't seal, so it and the front door whistled incessantly. All tile/linoleum so it SHOULD have been easily mopped, but there was a heavy grit and grime present. Also, the fridge and freezer didn't seal fully. It would make plenty of ice, then melt into a giant glob. Beds were servicable, but both had VERY squeeky frames. AC/heat worked well. Water pressure was good, but the tub was a bit worse for wear (stains, heavy scratches). The staff was pleasant and helpful, but I wouldn't use the word enthusiastic.
Stayed 2 nights in Mar 2024
Response from Distribution Team on Mar 16, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Good

Roopesh

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
**Dates of Stay:** Feb 24 **Overall Impression:** While the ocean view was beautiful, my experience was unfortunately not positive. **Pros:** * **Beautiful Ocean View:** The view of the ocean from the property and from the suite was truly stunning. **Cons:** * **Unhelpful Staff:** Upon arriving at 2am, the receptionist informed me that no rooms were available, despite having a confirmed reservation. I had to contact expedia regarding this and after 30mins of conversations with expedia and the staff member, I finally got the room. This was a very frustrating experience, especially considering the late hour. * **Cleanliness Issues:** The cleanliness of the accommodation was very poor. I encountered roaches throughout the property, making it a very unpleasant stay. **Recommendation:** Unfortunately, based on my experience, I cannot recommend staying here. While the ocean view was nice, the significant downsides, particularly the lack of room availability, and cleanliness issues significantly detracted from my stay. **Additional Notes:** It's important to note that this review reflects my personal experience and may not be representative of everyone who has stayed at this accommodation. However, I hope it provides valuable information for potential future guests.
Stayed 1 night in Feb 2024
Response from Distribution Team on Mar 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leti, Lexington

Travelled with partner
Liked: Amenities
Wonderful view clean room and very friendly staff
Stayed 1 night in Feb 2024
Response from Distribution Team on Mar 16, 2024
Thanks for staying with us. We appreciate your positive feedback!

6/10 Okay

Melissa

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
The hotel was ok but needs updating. The parking garage itself is enough for me to not stay. The ramps were very very narrow going up and down. I would not drive anything any bigger than my Highlander in there. The tv didn’t work, the lamp didn’t work, the hairdryer didn’t work and I killed 2 roaches to flush along with the cricket already in the toliet. The pools were ok and heated. The check in staff was so nice but the desk clerk the other days seemed like she was annoyed.
Stayed 2 nights in Feb 2024
Response from Distribution Team on Mar 16, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved everything about this place and the staff. It can use some updating; however, it was a fantastic stay!
Stayed 3 nights in Feb 2024
Response from Distribution Team on Mar 16, 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Distribution Team on Mar 16, 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and attentive to my needs. The pools were clean and the lazy river had the floating rings. The breakfast was ok but the cooks gave great service and were super friendly. The room was ocean front with a full kitchen fully stocked withal the utensils I needed to make dinner. Had an amazing time here can’t wait to go back.
Stayed 3 nights in Jan 2024
Response from Distribution Team on Mar 16, 2024
Thanks for staying with us. We appreciate your positive feedback!

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was the best design I've seen in myrtle beach.
Stayed 2 nights in Jan 2024
Response from m on Jan 27, 2024
Thank you for your feedback

10/10 Excellent

DOMINIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from M on Jan 27, 2024
Thank you for your feedback

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a quiet and pleasant stay room was clean and the staff was nice.
Stayed 1 night in Jan 2024
Response from M on Jan 27, 2024
Thank you for your feedback

10/10 Excellent

Deborah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Parking garage was the most convenient that I have stayed in. Driving to the floor and parking near the room was so convenient and appreciated! Closets were not cleaned by staff and had roaches.
Stayed 3 nights in Dec 2023
Response from m on Jan 27, 2024
Thank you for your feedback

2/10 Terrible

Tavares

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place had roaches, walls were dirty, online photos were very misleading, holes in walls and the list goes on. Best thing was the view
Stayed 2 nights in Dec 2023
Response from m on Jan 27, 2024
Thank you for your feedback. We will pass this on to management

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great weekend stay for New Years.
Overall the hotel was pretty clean although dated. The amenities for families was great with the indoor and outdoor pools and hot tubs. Some renovations were ongoing throughout, which is a good sign of updating. A lot of hotels charge for breakfast and parking but they are free here.
Stayed 4 nights in Dec 2023
Response from m on Jan 27, 2024
Thank you for your feedback

10/10 Excellent

Udaykumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from m on Jan 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shannen

Liked: Cleanliness, staff & service
This is really an awesome property. We went with my so. And his family and it was perfect for both the kids and the grandparents. Plenty for the kids to do and a beautiful balcony overlooking the ocean and plenty of hot tubs to choose from. Our specific room had a couple of issues and they really need to do something about the tv service, but overall, we would definitely stay GIn
Stayed 2 nights in Dec 2023
Response from m on Jan 7, 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Good

Megan

Travelled with family
Liked: Staff & service
Fair stay for overnight
We had a overnight stay, room had a off smell to it and no lights (2 lamps) floor was sticky! Breakfast was fair for December being a slow time but also a busy morning and could offered more! Pool isn’t warm and kept clean
Stayed 1 night in Dec 2023
Response from M on Jan 7, 2024
We are sorry to hear that your experience was not as anticipated. Thank you for the feedback that you have provided.

6/10 Okay

Tyesha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I am very disappointed in the breakfast because it definitely went downhill. A variety of hot foods (sausage, onions/peppers and waffles) use to be served along with fresh fruits. Not sure what happen but it’s not what it use to be. We came in the winter time and the heat in the room wasn’t working at first so maintenance had to come. The tv remotes did not work and the ice maker kept over flooding with ice. Overall the room was comfy but definitely don’t think we will be coming back to Monterey Bay.
Stayed 3 nights in Dec 2023
Response from m on Jan 7, 2024
We are sorry to hear that your experience was not as anticipated. Thank you for the feedback that you have provided.