Indoor pool, 3 outdoor pools
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Reviews of Captain's Quarters Resort

3 out of 5
Captain's Quarters Resort
901 S Ocean Blvd, Myrtle Beach, SC

Reviews

6.8
Rating 10 - Excellent. 307 out of 1218 reviews" "
Rating 8 - Good. 330 out of 1218 reviews" "
Rating 6 - Okay. 244 out of 1218 reviews" "
Rating 4 - Poor. 153 out of 1218 reviews" "
Rating 2 - Terrible. 184 out of 1218 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Sonya

Disliked: Cleanliness
Sink leaked, didn’t get clean towels daily, tub leaked.
Stayed 3 nights in May 2024

8/10 Good

Barbara

Travelled with family and small children
Liked: Cleanliness
Hotel charges daily parking fee. Parking is very limited. Only 4 floors of parking for a 9 story building. The day of check out (which is at 11am), 2 housekeeping came in to check if we were gone. One came in at 9:50am and the other one at around 10:15am. Room was clean but the bed's headboard was dirty.
Stayed 3 nights in May 2024

2/10 Terrible

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

michael

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Michael

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Its a older Hotel But in good shape for its age. The parking garage is in the center and the walls are thin constant car alarms loud voices horns and loud music. They use the excuse of covid to not clean your room.
Stayed 3 nights in May 2024

8/10 Good

Johvonte

Liked: Cleanliness, property conditions & facilities
Good family hotel
Stayed 2 nights in May 2024
Response from Spencer M. on May 6, 2024
Johvonte, we appreciate your feedback and for picking Captains Quarters. We are genuinely happy that your time here was great.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed our stay, room and bathroom could have been bigger.... Small, but was clean. My main issue was no parking. They really need to monitor their parking area for customers who pay for parking. Clean rooms, and took action when there was a problem.. Thanks.
Stayed 1 night in May 2024
Response from Spencer M. on May 6, 2024
Thank you, Stepahanie. That's great to hear that you and your family had a wonderful time! We would love to thank you for choosing Captain's Quarter Resort for your family's vacation and hoping to see you in the near future. We are in the process of completing our new parking area and we do apologize for the inconvenience.

6/10 Okay

Lakia

Was unaware of property condition was not informed until check in at that point it was to late to cancel and the property refused a refund
Stayed 2 nights in May 2024
Response from Spencer M. on May 6, 2024
Lakia, we are sorry for the construction but we in the process of making Captain's Quarters Resort an even better vacation resort for you and your family in the future. Thank you for taking the time to fill out the survey.

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Probably the worst hotel where I have stayed in my life. So dirty. Smelled like pot everywhere. Rooms and common areas were way below standards.
Stayed 2 nights in Apr 2024
Response from Spencer M. on May 3, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room looked like someone just woke up threw blankets on the bed and walked out. Carpet nasty. Nothing was cleaned.
Stayed 3 nights in Apr 2024
Response from Spencer M. on Apr 29, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
This place was disgusting. Do not stay here
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 29, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Yolanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was under construction so some of the amenities were not accessible but the areas used were dirty and not kept up. The pool are was clean but over crowded. The room was clean but the sheets were dirty. Overall the hotel was ok but I wouldn’t go back.
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 29, 2024
Thank you for staying with us and taking the time to leave this review. We are very sorry for any inconveniences that you and your family experienced during your stay, and hope you will give us another try.

8/10 Good

sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 29, 2024
Ms. Sandra, thank you so much. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed.

10/10 Excellent

Maria, Cumming

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a great time with my family.
Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 19, 2024
Ms. Maria that's great to hear that you and your family had a wonderful time! We would love to thank you for choosing Captain's Quarter Resort for your family's vacation and hoping to see you the near future.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the convenience of everything nearby and the staff was friendly
Stayed 5 nights in Apr 2024
Response from Spencer M. on Apr 19, 2024
Miranda, thank you for taking the time to fill out the survey. We glad your stay was enjoyable, and everything was convenient. We are pleased to hear that I our staff was friendly and helpful. I will be sure to let them know.

6/10 Okay

Nimisha

Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 18, 2024
Thank you so much. Any feedback to make our resort better is welcomed.

6/10 Okay

Valeria

Travelled with partner
My room needed updating. The bed was horrible to sleep in. The spread on the bed could’ve been warmer. The tv very outdated.
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 18, 2024
Thank you for taking the to complete the survey. Your feedback is very important, and it help us to make Captain's Quarters better for our guest.

10/10 Excellent

Kimala

Stayed 2 nights in Apr 2024
Response from Spencer M. on May 6, 2024
Kimala, thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

8/10 Good

Jessica

Stayed 1 night in Apr 2024
Response from Spencer M. on May 6, 2024
Thank you so much. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed.

2/10 Terrible

Kristie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The person at guest services lacked a lot of knowledge about the property as a whole, the sheets were dingy. Broken glass every where in the parking garage. LOUD uncontrollable guests!
Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Deirdre

Liked: Cleanliness, property conditions & facilities
Only bad thing is that there is not enough parking
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 11, 2024
Thank you so much, Deidre. We are very pleased to see you enjoyed your stay at the Captain’s Quarters! Any feedback to make our resort better is welcomed. We are in the process of building more parking spaces.

8/10 Good

Nykia

Travelled with family and small children
Liked: Cleanliness, amenities
I loved the resort except the bowling alley won’t be available until next year. The property is being renovated and a lot of upgrades are needed especially to the elevator. The elevator was the worst experience. It is way to slow for guest with children who are anxious. Using the stairs was an inconvience. I feel like I got the best room and view and for that I’m grateful! Great and helpful staff. The breakfast and the restaurant was great. The pools could have been cleaner but there were a lot of unruly guest who had no respect for the property. It was to many people and the weather didn’t permit us to fully enjoy our experience but we will return.
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 11, 2024
Ms. Nykia, thank you for compliments. We will look into the issues with the elevators. Thank you for feedback. See you next time.

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There are so many fire hazards here. It smelled like marijuana the entire time we were there when it clearly states “no smoking on the property”. It was dirty, rooms and the grounds. Food laying on the floors in the pool areas, dirty plate under the sink in our room, bedding dirty, curtains handing off the rod, etc… Kids running down the halls in the middle of the night with the parents hollering at them. Would not recommend this property and we definitely will not ever be staying at this one again.
Stayed 2 nights in Apr 2024
Response from Spencer M. on Apr 11, 2024
Your feedback is disheartening as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will use your comments to be sure we're consistently providing the exceptional hospitality for which we're known. Thank you for sharing your input.

10/10 Excellent

Cassidy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Spencer M. on Apr 11, 2024
We appreciate your feedback and for picking Captains Quarters. We are genuinely happy that your time here has already been positive. If you need any help, we are always here.

2/10 Terrible

barry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Your hotel needed remodeled, it was dirty, old, didn't smell very good. Parking garage always had shady people hanging out in it, your price was way too high for a place Soo rundown.
Stayed 2 nights in Feb 2023
Response from WH on Feb 4, 2024
Thank you for your feedback. We are in the process of remodeling. The parking garage is gated so only guest have access to it. We also have security on site. We do apologize that your stay was not up to par.

2/10 Terrible

Shannon

Disliked: Cleanliness, property conditions & facilities
Showed up for our stay only to find out the resort was closed due to a fire over a month before! No one from the hotel or Travelocity notified us of this!
Stayed 3 nights in Sep 2023
Response from WH on Oct 11, 2023
Thank you for your feedback. We apologize that you were not notified of the fire. Please be advised the Hotel attempted to reach out to all guest with direct bookings and each 3rd parking booking site as guest contact info does not always transfer over. We do deeply apologize that you were not contacted and we hope that you were still able to enjoy you vacation.

2/10 Terrible

Alexis

Liked: Cleanliness
The visling alley caught fire. No fire alarms. No sorinkler system.
Stayed 2 nights in Aug 2023
Response from WH on Oct 11, 2023
We apologize for the inconvenience that you faced with the unfortunate incident of the bowling alley catching fire. We are very grateful that no one was injured during the time of the event. Our deepest apologies.

10/10 Excellent

Seth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort had just delt with a large fire only hours before we arrived. When we got there fire department was blocking off the road to the hotel. When we spoke with a hotel official they said they were relocating everyone. This almost ruined our vacation But... The hotel stepped up, found us different accomodations and we couldn't have had a better vacation. I was so impressed with how the hotel handled this catastrophe. We will definitely come back, and I hope captains quarters rebuilds bigger and better. My only critique of the hotel would be they need better communication. Even if it would have been a Twitter post or a FB post, something to keep everyone in the loop. But honestly that's just not picking.
Stayed 3 nights in Aug 2023
Response from WH on Sep 7, 2023
Thank you for taking the time to provide your feedback. We truly apologize that you were unable to stay with us for your vacation due to the fire. We are very pleased to hear that you were able to enjoy your vacation at one of Captains Quarters sister resorts. We look forward to having you and your family stay with us in the future.

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness
Disappointed
Disrespectful front desk broken door to the balcony and not clean to standards
Stayed 3 nights in Aug 2023
Response from WH on Sep 7, 2023
Thank you for your feedback. We apologize for the inconveniences you faced and will work hard to fix issues mentioned.

2/10 Terrible

WILLIAM

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023
Response from WH on Aug 26, 2023
Thank you for your feedback.

2/10 Terrible

Christian

Stayed 2 nights in Aug 2023
Response from WH on Sep 7, 2023
Thank you for your feedback.

6/10 Okay

Wendy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in took too long. Waiting 2 hours for tissue after two phone calls to front desk. Beds were uncomfortable
Stayed 2 nights in Aug 2023
Response from WH on Aug 31, 2023
Thank you for your feedback. We will work hard to fix the issues at hand.

4/10 Poor

Janet

Disliked: Cleanliness
Room had bad musty smell, sink drained slow. 4 day stay, no visit from house keeping. Common areas were dirty
Stayed 3 nights in Aug 2023
Response from WH on Aug 26, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced while at the hotel. Please be advised housekeeping does service based on request due to covid.

10/10 Excellent

Elizabeth

Stayed 2 nights in Aug 2023
Response from WH on Sep 7, 2023
Thank you for your feedback.

2/10 Terrible

Kristal

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property was gross! Floor coming apart, boogers on the wall, air vent leaking water on the walls, blood or ketchup on walls, trash on floor, hairs in bed, stains on pillow.
Stayed 3 nights in Aug 2023
Response from WH on Aug 11, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced.

6/10 Okay

Christi

Stayed 3 nights in Aug 2023
Response from WH on Aug 31, 2023
Thank you for your feedback.

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean inside and out and the staff friendly and helpful we are going back again.
Stayed 2 nights in Jul 2023
Response from WH on Aug 2, 2023
Thank you for your feedback. We are so thrilled that you enjoyed your stay with us. We look forward to having you stay with us again soon.

8/10 Good

Tracy

Liked: Cleanliness
There was a lot of weed smoking
Stayed 3 nights in Jul 2023
Response from WH on Aug 2, 2023
Thank you for your feedback. We apologize about the issue at hand as we are a non-smoking property. We will alert security.

2/10 Terrible

Christopher

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not a great experience at all first time in this city very disappointed
Stayed 3 nights in Jul 2023
Response from WH on Aug 2, 2023
Thank you for taking the time to provide us with your feedback. We apologize that your experience was not pleasant.

4/10 Poor

Cecilia

Stayed 2 nights in Jul 2023
Response from WH on Aug 11, 2023
Thank you for your feedback

6/10 Okay

Amy

Stayed 2 nights in Jun 2023
Response from WH on Jul 20, 2023
Thank you for your feedback.

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness
This is a great stay for families with young kids. They make sure each day there is something fun for the kids like a pirate show or fire dancers at night. They do a wonderful job maintaining the grounds. Truthfully it’s the guests that make a mess of things during the day. The rooms can use a deep clean. The wall surfaces had built up dirt from handprints that have built up over time. Other than that it was nice.
Stayed 6 nights in Jul 2023
Response from WH on Jul 19, 2023
Thank you for your feedback. We are so pleased you enjoyed our kids activities daily. We will be deep cleaning units soon. We apologize for the inconvenience experienced. We look forward to having you stay with us again in the future.

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2023
Response from WH on Jul 19, 2023
Thank you for your feedback.

6/10 Okay

Sheila

Travelled with family
Disliked: Room comfort
Refrig didn't work, mold around tub and toilet,
Stayed 3 nights 4 days. I planned this as a fun trip for my grandkids. It was fun for the kids, but if you do not have kids with you ...choose a differerent location. Definitely not worth the money. The Oceanview efficiency for 4, yes it had sleep area but we felt like sardines packed in a can. Room was small
Stayed 3 nights in Jun 2023
Response from WH on Jul 6, 2023
Thank you for your feedback. We are please that the children enjoyed their time at the resort. We apologize that the room felt small. Should you return we suggest booking a suite to have more space. Thank you for taking the time to leave us your feedback!

2/10 Terrible

Michael

Stayed 2 nights in Jun 2023
Response from WH on Jul 19, 2023
Thank you for your feedback.

10/10 Excellent

Jason

Stayed 1 night in Jun 2023

6/10 Okay

Anastasia

Travelled with group
Liked: Cleanliness, amenities
Nastazia at the front lobby is amazing!! Professional and welcoming! The building is in need of maintenance and upgrade. The beach area and pool area are great. Breakfast on 9th floor is very good! The best sausage links, ever and a beautiful view of the ocean!!! The bathroom is very narrow/small and the door won't close all the way. Extremely uncomfortable pull-out couch!! Not the worst, but certainly not worth the asking price!
Stayed 2 nights in Jun 2023
Response from WH on Jun 21, 2023
Thank you for your feedback. We are pleased that Nastazia was able to wow you with her customer service! We are trying to update the property as quickly as possible. We are glad you enjoyed our ocean front breakfast area!

8/10 Good

Linda

Stayed 2 nights in Jun 2023
Response from WH on Jun 22, 2023
Thank you for your feedback

8/10 Good

david

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from WH on Jun 22, 2023
Thank you for your feedback

4/10 Poor

Yasseny

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property was absolutely dirty, I would not stay here again!
Stayed 2 nights in Jun 2023
Response from WH on Jun 21, 2023
Thank you for your feedback. We apologize for the inconvenience you experienced.