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Absolutely brilliant customer service
What a hotel the food immaculate the service above expectations the professionalism of staff the best ever
Start to finish an amazing experience
I cannot fault it worth every penny
Excellent service, attentive staff - Thanks Bella, Hennie, Mamta, And Chinna. Great service at breakfast too. Overall a place I would continue to visit.
Fantastic hotel, the service is exceptional with customer care focus! The room was spacious and comfortable. Marina from housekeeping is an absolute asset to the hotel looking after us and going the extra mile for our five year old daughter! We would definitely stay again ! Thank you !
Ralitsa
Stayed 3 nights in Apr 2024
10/10 Excellent
Jessica
Apr 6, 2024
Jessica
Stayed 3 nights in Apr 2024
10/10 Excellent
Sameer
Travelled with family, Travelled with family and small children
From the moment we arrived we felt at home and just so welcomed with the culture and environment. The members of staff were fantastic. We had our luggage which was delayed by 3 days and the hotel did everything possible to ensure we had all amenities and needs met. The ensured we had decide for a birthday celebration and the hotel was so clean and spotless. The breakfast included was the best breakfast we had encountered whilst travelling in India. We cannot thank the staff enough.
Jagat and Jason were superb at breakfast. Upendra and Meghna were fantastic at front of house. The cleaning staff were amazing too! The staff outside were brilliant too and helped us with travels anywhere we needed.
The views from the hotel were amazing and I would definitely recommend them for anyone and families. Thanks Oberoi staff!
This hotel has the rare privilege of being able to claim its excellence in every aspect.From the moment you check in to check out, the evident interest in its guests' experience and overall superb service are evident. Slightly pricey, but certainty worth it.
The staff and service is truly what makes this hotel a wonderful place to stay. The hotel itself is very comfortable, super clean and the atmosphere puts you at ease and is so uplifting. I loved my stay and this hotel is my top choice!
The ambience of the hotel is very fitting for a 5 star hotel. I recommend anyone who wants to be pampered and have a pleasant stay in Mumbai to book at the Oberoi.
Lovely hotel with excellent facilities and restaurant. West-facing pool particularly nice for all-day sun. Breakfast very good. 30
mins walk to Gate of India. However, small single-use plastic bottles for water at the pool was disappointing.
Can't fault Oberoi throughout our stay. The attention to detail is exceptional. We left a folded book in the bedroom and returned to find it being replaced with a bookmark. My 2 year old son was given a few cuddly toy and a mini bedroom slipper to fit his tiny feet. Service throughout our stay have been an amazing experience.
I am originally from Mumbai and heard great things about Oberoi all my life. This time visiting family got a chance to stay. Great location amazing hospitality by the staff and delicious food. Will return and recommend