My recent stay at Taj Lands End, Mumbai, left much to be desired, particularly in terms of dining experience at their Vista restaurant. For example, some of the main dishes were left at the end of the table, and we had to help ourselves; desserts were served without clearing the mains’ dishes; desserts were served without spoons; for breakfast while, some guests were given extra attention others were not attended even after repeated requests, we were given a table with previous guests used glasses and had to request 3 different people for water even after highlighting our child is thirsty, etc.
Despite efforts made by the management to address concerns raised during our stay (such as having to wait for hours after arrival within the designated check-out time for our two interconnected rooms), the service quality at Vista Restaurant remained poor. The menu choices were limited and uninspiring, and the overall dining experience fell short of the standards we have come to expect from Taj properties. Even my young daughter expressed dissatisfaction with the food, making meal arrangements outside the hotel necessary throughout our stay. Additionally, the hotel failed to address the issue of clearing food trays from the corridors outside the rooms promptly (the food stayed in the corridors for over 12 hours on some occasions, and we showed the director of rooms those pictures). It smelled bad often in the corridors.