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Reviews of Jackson Lake Lodge

3.5 out of 5
Jackson Lake Lodge
101 Jackson Lake Lodge Road, Moran, WY

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1022 reviews" "
Rating 8 - Good. 296 out of 1022 reviews" "
Rating 6 - Okay. 126 out of 1022 reviews" "
Rating 4 - Poor. 66 out of 1022 reviews" "
Rating 2 - Terrible. 40 out of 1022 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved the huge social area with the large windows showing the view of the Tetons. The fireplaces were awesome and the live music was a nice touch. The staff was very friendly and always willing to help and answer questions. The only negatives that we had were the costs of food at the breakfast cart and the cost of the items at the shops. The goods at the shops were very high end and quite expensive. Those options are nice to have, but it would be nice to have some less expensive options as well.
Stayed 2 nights in May 2024

2/10 Terrible

Yuandi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed for 2 nights. First morning someone put up ladder in front of my window and stepped on my rooftop causing noise; second morning house keeping people knocked my door heavily each hour from 8am to urge use to leave though the checkout time is 11am. There’s no hot water to take shower and no microwave to reheat leftover. I don’t think the cottage worth the price cause if you only want the view you can just walk in or dine here instead of paying a cottage with bad service.

10/10 Excellent

Youngsoo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely splendid view! Very close to the airport, and various dining options. Staffs are all so kind and welcoming.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fabulous views, convenient parking, great location and restaurants. We saw bear and elk right from the front terrace! Staff very nice. Great stay
Stayed 3 nights in May 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, and very quiet since we were there during an off season. Staff was very friendly but it's obvious some learned more from their training than others. We would NOT recommend the Mural Room - terrible food for the price. But would recommend the Blue Heron for food, drinks, and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, spectacular views.
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Brett

Travelled with partner
Liked: Amenities
Cottages and beds within were a little dated and ready for some upgrading. Lodge and property are amazing!
Stayed 2 nights in May 2024

6/10 Okay

Marcus

Travelled with partner
Disliked: Property conditions & facilities
Price too high given the low quality of the room.
Stayed 1 night in May 2024

6/10 Okay

RICHARD

Travelled with partner
Liked: Staff & service
It's nice and convenient place, but just too old.
Stayed 1 night in May 2024

6/10 Okay

Denwood

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Liked the location and we saw a grizzly bear! Phone didn't work so I had to go in person to the lodge if I had any questions. Of course you also know that it is greatly over-priced. The "50's" diner was great for lunch. We went to the restaurant for dinner and the room was cold. The staff said the thermostat had been "locked" so they couldn't adjust it.
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spread out. Overall very nice.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Jackson Lake Lodge….my favorite place to stay at in the Tetons, near Yellowstone. Beautiful property, stunning views of the Tetons, friendly staff, clean, updated rooms.
Stayed 2 nights in May 2024
Response from Delaney on May 21, 2024
Hi Laura!Thank you for your kind words, we are so happy that you enjoyed your stay with us!We look forward to seeing you again in the future!

10/10 Excellent

Issam, Fort Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great views. Good restaurants but a little pricey. Friendly and helpful staff.
Stayed 2 nights in May 2024
Response from Delaney on May 21, 2024
Hi Issam, Thank you for your kind words! We appreciate your business and feedback. We hope to see you again!

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Our cottage was spacious, nice view from our patio.
Stayed 2 nights in May 2024
Response from Delaney on May 21, 2024
Hi Betty, Thank you for your kind words! We're so glad you enjoyed your stay with us!Hard to leave when you have that view, isn't it?We hope to see you again in the future!

10/10 Excellent

Raymond

Stayed 2 nights in Sep 2023

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Could not eat in the dining room due to staff shortages
Stayed 1 night in Sep 2023

4/10 Poor

Chari

Travelled with family
Disliked: Amenities, property conditions & facilities
We stayed in a cabin. Lights didn’t work and there was no microwave or television. $400 a night!!!
Stayed 4 nights in Sep 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackson Lake Lodge exceeded our expectations! We thoroughly enjoyed our cottage and our experience in the Grand Tetons. The food and service at the Pioneer Grill was awesome, some of the best meals we had on our entire trip and just wonderful people that were so kind and made us feel very welcome. Honestly, we were shocked how much our experience at Tetons exceeded our experience at Yellowstone especially with the parks being so closely situated.
Stayed 3 nights in Oct 2023

8/10 Good

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and West view
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Namiko, Odenton

Stayed 1 night in Sep 2023

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location in Grand Tetons making touring easy. However, a very expensive Classic Cottage room without tv, microwave or air conditioning and terrible internet was a disappointment.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep coming back
This was our 7th visit to Jackson Lake Lodge. Everything as expected (though the weather was rainy). Gorgeous view of Willow Flats and the Tetons from the great room in the lodge. Stayed in classic cabin as usual. Enjoyed the Pioneer Grill, Mural Room, Blue Heron lounge and of course passing out by the fireplaces. Always enjoyable to talk with the workers who come from all over the world. Don't change this hotel...the atmosphere is a big part of the reason we keep coming back!
Stayed 4 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Amenities
Fabulous location very clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

William

Stayed 2 nights in Sep 2023

10/10 Excellent

Nancy

Stayed 2 nights in Sep 2023

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in one of the lovely cabins at this lodge and had a comfortable patio that looked out over a small meadow. The Lodge itself had a beyond-spectacular view of the astonishing Tetons and a great lounge that provided a perfect location for watching the sunset behind the mountains. All-in-all absolutely perfect stay for the beautiful Grand Teton National Park.
Stayed 3 nights in Sep 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Lynette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful area overlooking Jackson Lake and the Grand Tetons. However the classic cottages have paper thin walls. I could hear everything my neighbor was saying. I would not stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven J

Stayed 1 night in Sep 2023

10/10 Excellent

David, Hayes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful location with a beautiful setting overlooking the Grand Tetons! It has three dining options and all of the staff are extremely helpful. It’s great meeting new people while sitting around the two huge fireplaces in the lodge’s lobby!
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Had a cottage with 2 queen beds and higher ceiling. It looks like there are 3 cottage styles. Very roomy and nice room. Small patio with chairs and table. Mid century decor. Would definitely stay there again when visiting Grand Tetons.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert C

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility, staff and location. Two suggestions. 1. a microwave oven would be very useful to the customer. 2. Our room #719 had trees blocking any view. Cutting or trimming them to facilitate a view would be a significant improvement.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Peace
Stayed 1 night in Sep 2023

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All was great, fantastic! All workers were very friendly and professional. However, like many places they appear short on cleaning staff, possibly due to low wages. Lack of daily cleaning was perfectly fine but replenishment of coffee supplies, etc., need consideration.
Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin was clean, lots of room, comfortable, and a short walk to the lodge.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marie-Jo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful, peaceful place. Excellent point to spend time in the Grand Teton National Park.
Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking views and excellent accomodations
Jackson Lodge is a beautiful place to stay in the Tetons. We stayed in the cottages, a short walk up to the main lodge, but they were quiet and quaint. The views while having dinner and breakfast are breathtaking of Jackson Lake and the Teton Mountains in the background. I would highly recommend a stay at the lodge.
Stayed 1 night in Sep 2023

6/10 Okay

Fredrick

Travelled with partner
Liked: Staff & service, amenities
Beautiful setting, but the room we were placed in we did not get to enjoy that setting and was far too overpriced for the quality of the accommodation. $250 per night would have been reasonable, not $500
Stayed 1 night in Sep 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! The lobby is all rock walls with an amazing rock fireplace. The rooms were awesome, the doors are wide and solid wood stained dark. Beds slept great.
Stayed 1 night in Aug 2023

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As soon as we arrived, we tried to make reservations for the Muran room for either that night or the following night. Unfortunately they told us they were completely booked. We were there celebrating our 50th anniversary and were never told to make reservations in advance. We booked this room at least 6 month in advance. Sure would have been nice if we would have been informed prior to arriving.
Stayed 2 nights in Sep 2023

8/10 Good

Ling-sheng

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a good hotel
Stayed 1 night in Sep 2023

8/10 Good

Denise, Simsbury

Travelled with family
Liked: Property conditions & facilities
We stayed after Labor Day and saw a significant slow down in service at the mural room. This is their priemer dining option. Food was so so. That being said the 50’s diner was very good and service was excellent. Tip for a light meal eat in the bar and enjoy the same views as the mural room. Also try to stay in the main lodge. The vistas alone makes it worth the stay .
Stayed 2 nights in Sep 2023

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Steve N
For the price I was disappointed in the condition and amenities of the room
Stayed 1 night in Sep 2023