Looked like a nice hotel with modern finish. Service was poor. Room and bathroom neat. Reception didn’t seem to care much. Bed had just 2 pillows for 2 guests. Had to request for another 2 pillows. 1st 4 star hotel my wife and I have stayed in that offer single pillow per guest.
No kettle, no tea cup, no wash cloth, no hand cream, no welcome drink especially seeing how hot the weather was; barely any eye contact with staff post check-in, ghosted in and out like we didn’t matter.
Worst bit for us was we not being able to get any sleep. Constant noise that kept coming on intermittently. Recorded sound with my phone at 1am, was going to play it for the staff to listen to as I checked-out today but was too tired couldn’t be bothered. Sounded like a machine or a device that kept coming on and off intermittently all night. It was really annoying and loud enough to disturb one’s sleep.
Staff appeared unfriendly and didn’t even show us a guide as to places to go and what to do.
Our first time in Milan, my first in Italy as a whole and was definitely not a good impression. Been to quite a few cities in Europe and this one is my least favourite of all and Ofcourse starts with the hotel. We couldn’t wait to leave we checked very early as we felt fed up.
Just an honest review. There is no way in the world that hotel is a 4 star. Honest opinion from personal experience. Some others might like it won’t disuade any one who wants to stay there but I think that’s it for me.