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Reviews of The Fairwind Hotel

4 out of 5
The Fairwind Hotel
1000 Collins Avenue, Miami Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 480 out of 1189 reviews" "
Rating 8 - Good. 296 out of 1189 reviews" "
Rating 6 - Okay. 189 out of 1189 reviews" "
Rating 4 - Poor. 97 out of 1189 reviews" "
Rating 2 - Terrible. 127 out of 1189 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay lovely staff very helpful the room was great huge bed the pool on the roof is quite shallow but very relaxing deck chairs on the roof too they have a great beach towel services and bnear the beach and ocean drive so plenty of places t9 eat and drink
Stayed 3 nights in May 2024
Response from Regards, Guest Services Team. on May 26, 2024
Dear Elizabeth,Thank you so much for staying with us at The Fairwind Hotel and for taking the time to share your kind comments. It was lovely to having you and we hope to have the pleasure of welcoming you back soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Shocked for the price. Definitely coming back
Stayed 1 night in May 2024
Response from Regards, Guest Services Team. on May 23, 2024
Dear William,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments. We can't wait to welcome you back soon!

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the area and the fact that I needed to cancel for medical reasons but they refused
Stayed 1 night in May 2024
Response from Regards, Guest Services Team. on May 23, 2024
Dear Mary,Thank you for staying with us at Fairwind Hotel Miami. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

10/10 Excellent

Wilmary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in May 2024
Response from Regards, Guest Services Team. on May 23, 2024
Dear Wilmary,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments. We can't wait to welcome you back soon!

6/10 Okay

Sherlie, Brooklyn

Disliked: Staff & service, amenities
Services
Stayed 4 nights in May 2024
Response from Regards, Guest Services Team. on May 22, 2024
Dear Sherlie,Thank you so much for staying with us at The Fairwind Hotel. We hope to have the pleasure to have you back soon.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Regards, Guest Services Team. on May 21, 2024
Dear Tiffany,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind review regarding your stay.We can't wait to welcome you back soon!

8/10 Good

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location
Stayed 2 nights in May 2024
Response from Regards, Guest Services Team. on May 21, 2024
Dear Toni,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Okay

Toni-Ann, Cranston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received the wrong room
Stayed 1 night in May 2024
Response from Regards, Guest Services Team. on May 21, 2024
Dear Toni-Ann,Thank you for staying with us at Fairwind Hotel Miami and for sharing your comments.I apologize for the inconvenience you faced. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience Fairwind Hotel Miami in the near future.

8/10 Good

Reo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice stay. The check in process took a little longer than expected. Also the cleaning lady was very thorough even though she forgot to replace the towels once. She was very nice and cleaned our room very well. I would stay here again.
Stayed 3 nights in May 2024
Response from Regards, Guest Services Team. on May 17, 2024
Dear Reo,Thank you for staying with us at Fairwind Hotel Miami and for taking the time to share your kind comments about your stay. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Tieara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Regards, Guest Services Team. on May 17, 2024
Dear Tieara,Thank you for staying with us at Fairwind Hotel Miami and for sharing your review regarding your stay. We can't wait to welcome you back soon!

10/10 Excellent

Aasiyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very organized staff is very helpful
Stayed 3 nights in May 2024
Response from Regards, Guest Services Team. on May 17, 2024
Dear Aasiyah,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments about your stay. It was lovely to having you. We can't wait to welcome you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in May 2024
Response from Regards, Guest Services Team. on May 17, 2024
Dear John,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind review. We hope to have you you back soon!

10/10 Excellent

Alicia

Liked: Property conditions & facilities
Easy check in and allowed us to check in a little earlier. The Music and atmosphere was nice.
Stayed 1 night in May 2024
Response from Regards, Guest Services Team. on May 17, 2024
Dear Alicia,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments regarding your stay. We can't wait to welcome you back soon!

6/10 Okay

Miranda

Travelled with family
Liked: Cleanliness, staff & service
Had a decent stay at the Fairwind Hotel for one night. Great location, close to the beach. The bar at the hotel has a great happy hour.
Stayed 1 night in May 2024
Response from Regards, Guest Services Team. on May 17, 2024
Dear Miranda,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments.We can't wait to welcome you back soon!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected
Stayed 2 nights in May 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Elizabeth,Thank you for staying with us at Fairwind Hotel Miami and for sharing your review.We can't wait to welcome you back soon!

10/10 Excellent

Kostiantyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Guest Services on May 13, 2024
Dear Kostiantyn, Thank you for your 5-star review! We can't wait to welcome you back soon!

6/10 Okay

Morgan

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Morgan,Thank you for staying with us at Fairwind Hotel Miami and for sharing your review. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Tsira

Stayed 2 nights in May 2024

6/10 Okay

Staci

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative about this hotel was that the bar in the courtyard below our room was very loud literally ALL night. I mean thumping bass loud music and drunken yelling. Someone even banged on our door yelling at some point in the night. When we left for the airport at 5 a.m. there were still a couple people in the bar and a girl passed out on a couch in the lobby. All fun and games, just be warned if you have an early flight the next day
Stayed 1 night in May 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Staci,Thank you for staying with us at Fairwind Hotel Miami and for sharing your comments. I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience South Beach!

2/10 Terrible

Shannon

Disliked: Staff & service, property conditions & facilities
The room was extremely small and the hotel will add additional charges to your bill one your gone. Pay close attention. Terrible service.
Stayed 3 nights in May 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Shannon,It saddens me that you were not satisfied with our hotel. We apologize for the inconveniences that you have faced during your stay. I hope to have the chance to rectify the situation and welcome you back to re-experience Fairwind Hotel Miami.

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Victoria,Thank you for staying with us at Fairwind Hotel Miami and for sharing your nice review. We cannot wait to welcome you back again soon!

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to everything, clean room (aside from the beat up furniture) and friendly staff. Wish the pool was bigger as can get crowded and grosswhen busy.
Stayed 3 nights in May 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Guillermo,Thank you for staying with us at the Fairwind Hotel Miami and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Okay

Stephanie

Disliked: Amenities
Room was not the room I paid for, no tub very small balcony cleaning lady’s came in room after asking them not to come in to clean they barely spoke/understand English, waited 30 minutes to check in when I was well past check in and called before hand to let them know I’d be there at that time.
Response from Regards, Guest Services Team. on May 10, 2024
Dear Stephanie,Thank you for staying with us at Fairwind Hotel Miami and for sharing your comments.I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience South Beach!

10/10 Excellent

Mirzobek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like this place always clean and fresh
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Mirzobek,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments. It was lovely to having you. We can't wait to welcome you back soon!

8/10 Good

Diamond

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great property!!! Sooo cute. Of course it was loud due to Sola being downstairs but we expected that. Beds are semi comfortable, sink got backed up, minimal power outlet access and the pool was a tad bit small. But overall the stay was great!!! I would highly recommend.
Stayed 3 nights in May 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Diamond,Thank you for staying with us at Fairwind Hotel Miami and for sharing your comments.I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back to re-experience South Beach!

8/10 Good

Sujen Wu

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall is a nice place to stay if you want to walk around and be near the beach and restaurants. There is not loading zone for luggages. The front desk person, Walter, needs some retraining tho. it seems that he does not know how to talk and welcome guesses. The first time we checked in with him and had a question about the deposit and resort fee, he had some attitude when talking to us. The next day when we went to ask for towels, he rolled his eyes while helping us. We called for room service several times with the telephone in the room, and no one picked up. It seems that the front desk is understaffed. It is something that can be improved.
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Sujen Wu,Thank you for staying with at Fairwind Hotel Miami and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Fairwind Hotel Miami in the near future.

10/10 Excellent

Deunta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Apr 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Deunta,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind review.We can't wait to welcome you back soon!

8/10 Good

Adam

Liked: Cleanliness, staff & service
The location is really ideal for the beach.
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Adam,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments. I am delighted to hear that you were able to take advantage of our convenient location. We can't wait to welcome you back soon!

2/10 Terrible

shinga

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly the lady at the reception was very very rude then we stayed in a room with a broken bed and l can’t believe it even has any stars was super disappointed and l will never stay at this hotel again In the morning l requested for a late check out the lady went to say only vip get late check out 😳😳so I stayed for free???
Stayed 2 nights in Apr 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Shinga,Thank you for staying with at Fairwind Hotel Miami and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Fairwind Hotel Miami in the near future.

8/10 Good

Melissa

Stayed 1 night in Apr 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Melissa,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind review. We can't wait to welcome you back soon!

10/10 Excellent

yenh

Stayed 2 nights in Apr 2024
Response from Regards, Guest Services Team. on May 21, 2024
Dear Yenh,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind review.We can't wait to welcome you back soon!

8/10 Good

Kalin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great - South Beach was very walkable including all its bars. There was lots of nightlife but we didn’t feel like it was loud in our room. The dining spot on site was the best part - Would be cool if they offered discounts for hotel guests although we had fun anyway. Rooftop pool and bar was fun. very kind of them to give us a complimentary bottle of wine. on our arrival.
Response from Regards, Guest Services Team. on Apr 29, 2024
Dear Kalin,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments about your experience. We can't wait to welcome you back soon!

8/10 Good

Hariklia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time I’ve stayed at the Fairwind, and it was a very pleasurable experience. The front desk is very accommodating if you need anything. It’s clean and a very close proximity to the beach. You can get fresh beach towels every day which was very convenient. It is definitely a better place for adults.
Stayed 3 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 29, 2024
Dear Hariklia,Thank you for staying with us at the Fairwind Hotel Miami and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed are stay. Room was big enough
Stayed 3 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 27, 2024
Dear John,Thank you so much for staying with us at The Fairwind Hotel and for sharing your kind comments. We cannot wait to have you back soon!

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Gave us an occupied room. Opened door walked in and found clothes and shoes in it. When notified front desk I was told it shouldn’t be occupied. After convincing them got another room. Did not like that there was no secondary secure lock besides door lock. Furniture in room old and beat up. Would not recommend.
Stayed 1 night in Apr 2024
Response from Regards, Guest Services Team. on Apr 24, 2024
Dear John,We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Fairwind Hotel Miami in the near future.

10/10 Excellent

Lovejoy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wished the buildings around the property were connect well. Both my boyfriend and i had to go to the main building where the rooftop pool is and the elevator wait time was kind of long. Other then that, its a great hotel to stay at and staff were friendly and professional.
Stayed 2 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 24, 2024
Dear Lovejoy,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments.We can't wait to welcome you back soon!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We not only got upgraded when we got there. The front desk staff, cleaning service, bar sevice at Sola was ALLLLL AMAZING. I have been coming to Southbeach for 21 yrs and thos is definitely one of my favorite hotels. I will be staying here again.
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 24, 2024
Dear Cynthia,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments. I am thrilled to hear that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon! We can't wait to welcome you back soon!

10/10 Excellent

Donnell L

Liked: Cleanliness, staff & service
A/C was not working properly, but still a great place to stay!
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 24, 2024
Dear Donnell,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments. I apologize for the inconvenience you experienced with the a/c. I'm glad to hear that you were able to enjoy your stay. We hope to have the opportunity of welcoming you back to re-experience Fairwind Hotel Miami in the near future.

8/10 Good

Fatu

Liked: Cleanliness, property conditions & facilities
Lobby staff was a little rude and she was tense and charged our card twice and had a little attitude
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 22, 2024
Dear Fatu,Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience Fairwind Hotel Miami in the near future.

8/10 Good

Aisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for an overnight stay room Was spacious and clean
Stayed 1 night in Apr 2024
Response from Regards, Guest Services Team. on Apr 22, 2024
Dear Aisha,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 Excellent

A, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 22, 2024
Dear A,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind review about your stay.We can't wait to welcome you back soon!

10/10 Excellent

Daniyal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it. Friendly helpful staff, hotel bar, hotel rooftop pool. Quaint quasi boutique hotel
Stayed 3 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 22, 2024
Dear Daniyal,Thank you for staying with us at the Fairwind Hotel Miami and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Rene,Thank you for staying with us at Fairwind Hotel Miami and for sharing your review. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

QUINETTA

Liked: Cleanliness, staff & service, property conditions & facilities
Near everything always stay here when i go to Miami
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 16, 2024
Dear Quinetta,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments. It's always a pleasure to have you. We can't wait to welcome you back soon!

6/10 Okay

Natoya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel has no microwave, pool close too early, no gym, pool umbrella was broken throughout the stay, pool cold on low temperature weather and enough lounge chairs at the pool.
Stayed 3 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 15, 2024
Dear Natoya,Thank you for staying with at Fairwind Hotel Miami and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We hope to have the opportunity of welcoming you back to re-experience Fairwind Hotel Miami in the near future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and the staff is very nice ...really like the garden rooms and the rooftop pool is awesome
Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 15, 2024
Dear Brian,Thank you for staying with us at the Fairwind Hotel Miami and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

4/10 Poor

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
I learned my lesson on to be more selective with my booking regarding hotels. This hotel is for the young party life. I had great difficulty getting rest and sleep because of all the noise and the party atmosphere.
Stayed 3 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 15, 2024
Dear Abel,Thank you for staying with us at Fairwind Hotel Miami and for sharing your comments. I apologize for the few inconveniences you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day. We hope to have the pleasure of welcoming you back to re-experience South Beach!

10/10 Excellent

Kimaly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay will definitely come back
Stayed 3 nights in Apr 2024
Response from Regards, Guest Services Team. on Apr 15, 2024
Dear Kimaly,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind comments. We can't wait to welcome you back soon!

10/10 Excellent

zuleha

Stayed 4 nights in Apr 2024
Response from Regards, Guest Services Team. on May 10, 2024
Dear Zuleha,Thank you for staying with us at Fairwind Hotel Miami and for sharing your kind review.We can't wait to welcome you back soon!

2/10 Terrible

Angelina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Regards, Guest Services Team. on Apr 15, 2024
Dear Angelina,I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.