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Reviews of Junior Suite Ocean View Fontainebleau Hotel Private Beach Area

Junior Suite Ocean View Fontainebleau Hotel Private Beach Area
Miami Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.8/10

Cleanliness

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Ernesto

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Joy B.

Liked: Cleanliness
Great property and location!
Stayed here on a business trip and really enjoyed the room and resort amenities. Plenty of pool space, right next to the beach and boardwalk, and just a short drive from downtown Miami. Would definitely recommend!
Stayed 4 nights in Feb 2023

6/10 Okay

Kristen L.

Liked: Cleanliness
Room was great. Service was meh.
Upon arriving, we had to wait 30 minutes for someone to come with a luggage cart. This was after asking 3 times. We unloaded the cart and waited at the curb as valet took our vehicle. Upon leaving, we were told 5-20 minutes when we called down to get our car and bellman to the room. 30 minutes later, half of our party went down with luggage to start loading the car. Car was not there and valet was sleeping in the valet room. They knocked to wake him. When he called for another bellman (35 minutes after we already waited) we decided to go down with the rest of our luggage. The elevator was a 10 minute wait as they seemed to be jammed or stuck or something. We were on the 12th floor so stairs with our luggage was not an option. We finally made it down and had no time to stop for gas for the rental vehicle due to the time wasted in attempting to load up and leave. Monday evening, the middle elevator got stuck while I was inside. There was a bellman in the elevator as well. I would hope they would have let someone know…but just in case…I’m letting y’all know. There seems to be a MAJOR issue with the elevators in the Sorrento Tower! Monday, we called for towels…an hour later…nothing. We asked the cleaning crew in the hallway and they said they would get them to us. 25 minutes later, we were tired of waiting and just decided to head out of the room. There was a bag outside the door when we returned to the room. Overall, the “stay” was good and the room was great. The service was NOT what I expected having had stayed at Fountainbleau several times before.
Stayed 3 nights in Jul 2022

8/10 Good

Karen

Stayed 7 nights in May 2022

10/10 Excellent

Niscary

Stayed 3 nights in Aug 2021

2/10 Terrible

Fatin K.

Disliked: Cleanliness
Faye
Terrible Terrible Terrible service!!!!!!!Needed towels and waited over an Hour. Wanted to eat lunch and ordering by the pool and beach, had to wait hours for food. Would not recommend....
Stayed 5 nights in Apr 2021
Response from VrboOwner on May 22, 2021
Hello, thanks for your valuable feedback. We apologize on behalf of the hotel as it seems your unsatisfactory review is based on hotel service and not on our service at SkyRun Vacation Rentals. The Fontainebleau hotel has wonderful service overall and we are sorry to learn you had a different experience than what is customary.

6/10 Okay

Frances E.

Liked: Cleanliness
Poor Check-In
Aside from my reservation not being in the system for check-in, Inability to check in at defined time of 4pm turned into it being an “unavoidable issue” due to housekeeping being backed up. Ultimately, was never called regarding my room being ready and was forced to inquire later in the evening upon returning from a pre-planned dinner. Room was decent, but as others have commented, it’s due for an upgrade. Overall would rate 3 stars regardless of check-in snafu.
Stayed 4 nights in Mar 2021

10/10 Excellent

Frank G.

Liked: Cleanliness
As good as staying in the hotel
Recommended stay
Stayed 4 nights in Mar 2021

10/10 Excellent

Jodi M.

Liked: Cleanliness
Lovely Unit and property
View and location were great. Condo was clean and bed/pillows were comfortable. We received an email from telling us that we could stay an extra night at a discounted rate but when we tried to contact the property management team about that along with an early check-in; we unfortunately did not hear back.
Stayed 4 nights in Mar 2021

8/10 Good

Tom H.

Liked: Cleanliness
Nice place
Was as advertised. Place is nice, may need a little upgrading soon, but well worth the price they charge.
Stayed 2 nights in Feb 2021

10/10 Excellent

Michael F.

Liked: Cleanliness
Excellent Experience
The unit is exactly as advertised from the view, to the room, and included amenities. Communication with property manager was helpful. The team addressed all questions in a responsive manner and accommodated requests where possible. Room is in a quiet area within the property which gives an exclusive feel. The included parking is a valuable plus not to be underestimated.

6/10 Okay

Brian B.

Liked: Cleanliness
Good Property
While the specific condo I booked was great, the overall vibe of the Fontainebleau is far from high class. No food in the bar area, questionable clientele, and long lines to less-than-helpful staff makes the overall stay not worth the required investment.
Stayed 2 nights in Nov 2020
Response from VrboOwner on Feb 7, 2021
Hello Brian,

10/10 Excellent

Melissa B.

Liked: Cleanliness
Lovely room, beautiful view, great value.
Wow! Lovely room with a beautiful view at a great value. Looked exactly like the photos on the listing. It is on the 12th floor with a nice view of the ocean, southward down Collins Ave, and right above the small Sorrento pool - high enough for no pool noise. The location in Sorrento Tower was very convenient - a quick elevator ride downstairs to the Towers lobby to the entrance for the larger hotel pool area. Definitely more quiet in this tower than in the main building of Fontainebleau - even over spring break. Loved the 2 spa passes that were included in this rental - after a day of meetings it was nice to be able to go there for just an hour or two to relax in the water rooms. Room has a mini fridge and coffee. A few larger drawers would have been nice. Would definitely stay here again through this Owner, SkyRun. They were very responsive to questions and a few days into the 6-day stay they offered a great deal to extend for one more day, which was very appreciated. Highly recommend this condo and SkyRun!
Stayed 6 nights in Mar 2020
Response from VrboOwner on Feb 7, 2021
Hi Melissa,

8/10 Good

Rebecca E.

Liked: Cleanliness
Staycation
Room was just as it looked in the pictures. Easy check-in and clean room. The only complaint we have is that the refrigerator was broken.

10/10 Excellent

Heather R.

Liked: Cleanliness
Beautiful!
Great room at an incredible resort.