Title: Casona Roma Norte - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casona Roma Norte Brunch options at two restaurants provide a delicious start to the day before guests retreat to the peaceful surroundings of this urban sanctuary ![Deluxe King](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/b302f79a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/a2ccc548-0e00-47b1-8b8f-3031d98a519b-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Exterior](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/cf677ca5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/fd82d01c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe King](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/550f758d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casona Roma Norte sits amid the historic charm of Reforma 222 and Chapultepec Castle, offering a tranquil garden retreat and coffee shop. Travelers can relax at one of three bars or book rejuvenating spa treatments including aromatherapy and reflexology sessions. VIP Access 8.8 Excellent ## Popular amenities - Spa - Breakfast available - Bar - Pet-friendly - Housekeeping - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=105885021&PinnedHotelID=105885021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=105885021&PinnedHotelID=105885021&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=105885021&PinnedHotelID=105885021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=105885021&PinnedHotelID=105885021&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=105885021&PinnedHotelID=105885021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=105885021&PinnedHotelID=105885021&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=105885021&PinnedHotelID=105885021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=105885021&PinnedHotelID=105885021&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Deluxe King](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/b302f79a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Smart TV Hypo-allergenic bedding Down duvet Ceiling fan Separate bedroom Memory foam bed - City view - Sleeps 2 - 1 Double Bed ![Deluxe Single](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/0b75b5b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Smart TV Hypo-allergenic bedding Down duvet Ceiling fan Separate bedroom Memory foam bed - City view - Sleeps 2 - 1 Queen Bed ![Superior King](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/fb226899.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King ### Highlights Soundproofed Air conditioning Smart TV Hypo-allergenic bedding Down duvet Ceiling fan Separate bedroom Memory foam bed - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![Balcony Urban View Double Bed](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/9bc70cf7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Balcony Urban View Double Bed ### Highlights Soundproofed Air conditioning Smart TV Hypo-allergenic bedding Down duvet Ceiling fan Separate bedroom Memory foam bed - City view - Sleeps 3 - 2 Double Beds ![Balcony Urban View Queen](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/c1b6df9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Balcony Urban View Queen ### Highlights Soundproofed Air conditioning Smart TV Hypo-allergenic bedding Down duvet Ceiling fan Separate bedroom Memory foam bed - City view - Sleeps 2 - 1 Queen Bed ![Casona Luxury](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/a036b12c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Casona Luxury ### Highlights Soundproofed Air conditioning Smart TV Hypo-allergenic bedding Down duvet Ceiling fan Separate bedroom Memory foam bed - Sleeps 2 - 1 King Bed ![Superior Single](https://images.trvl-media.com/lodging/106000000/105890000/105885100/105885021/3beb7b44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Single ### Highlights Soundproofed Air conditioning Smart TV Hypo-allergenic bedding Down duvet Ceiling fan Separate bedroom Memory foam bed - 249 sq ft - City view - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![40-inch flat-screen TV with satellite channels](https://images.trvl-media.com/lodging/103000000/102620000/102613400/102613358/1a35f5ad.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Park Condesa By Capitalia La Condesa - Parking included - Free WiFi - Laundry - Outdoor space 9.0 Wonderful 35 reviews CA $124 CA $150 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Mexico-City-Hotels-Capitalia-Luxury-Apartments-Michoacan.h102613358.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=510a9aa2-9b70-4d09-a9b4-31c8179f03ba&top_cur=CAD) Ad ![Premium Apartment, Patio | Terrace/patio](https://images.trvl-media.com/lodging/107000000/106310000/106301100/106301080/0fc16ef7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Capitalia Hipodromo Condesa La Condesa - Kitchen - Free WiFi - Air conditioning - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 500 reviews CA $101 CA $121 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Mexico-City-Hotels-Novotel-Mexico-City-Toreo.h51926905.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=178285&destination=Mexico City (and vicinity)&destType=MARKET&latLong=19.432,-99.1344&searchId=510a9aa2-9b70-4d09-a9b4-31c8179f03ba&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-La-Casona-Roma-Norte.h105885021.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMexico-City-Hotels-La-Casona-Roma-Norte.h105885021.Hotel-Information) ## About the area Located in Roma Norte, a neighborhood in Mexico City, Casona Roma Norte is in the entertainment district and near a metro station. The area's natural beauty can be seen at Chapultepec Park and Alameda Central, while Palacio de Bellas Artes and Chapultepec Castle are cultural highlights. Check out an event or a game at Auditorio Nacional, and consider making time for Parque Zoologico de Chapultepec, a top attraction not to be missed. [Visit our Mexico City travel guide](https://www.expedia.ca/Mexico-City.dx178285) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.41884%2C-99.17065&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=sWyeHv7qUDj1KOYH99bEgw-7kiY=) 280 Calle de Durango, Mexico City, 06700 ### What's nearby - Paseo de la Reforma - 8 min walk - 0.8 km - Angel of Independence Monument - 12 min walk - 1.0 km - Chapultepec Castle - 15 min walk - 1.3 km - U.S. Embassy - 15 min walk - 1.3 km - World Trade Center Mexico City - 3 min drive - 3.1 km ### Getting around - Mexico City Buenavista Station - 6 min drive - Sevilla Station - 6 min walk - Benito Juarez International Airport (MEX) - 28 min drive ### Restaurants - ‪Hotel La Casona - ‬1 min walk - ‪Tierra Garat - ‬1 min walk - ‪La Bodeguita del Medio - ‬1 min walk - ‪La Macaria - ‬1 min walk - ‪Taquería La Negra - ‬1 min walk ## About this property ### Casona Roma Norte Luxury hotel near Paseo de la Reforma Close to Angel of Independence Monument and Chapultepec Castle, Casona Roma Norte provides a free daily manager's reception, a terrace, and a coffee shop/cafe. Treat yourself to spa services, such as a Swedish massage, aromatherapy, or reflexology. Be sure to enjoy lunch and dinner at the two on-site restaurants. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a garden and dry cleaning/laundry services. Other perks at this hotel include: - Continental breakfast (surcharge), a 24-hour front desk, and coffee/tea in the lobby - Concierge services, outdoor furniture, and newspapers in the lobby - Smoke-free premises and a front-desk safe Room features All guestrooms at Casona Roma Norte have comforts such as premium bedding and heated floors, in addition to thoughtful touches like air conditioning and bathrobes. Extra amenities include: - Hypo-allergenic bedding, memory foam beds, and down comforters - Bathrooms with rainfall showers and designer toiletries - 70-inch Smart TVs with Netflix, streaming services, and digital channels - Wardrobes/closets, heated floors, and ceiling fans ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/4000000/3380000/3374400/3374393/ea8ab341.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Brick Hotel - Small Luxury Hotels of the World Roma Norte - Spa - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 165 reviews CA $522 CA $623 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=3374393&PinnedHotelID=3374393&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Double Room](https://images.trvl-media.com/lodging/112000000/111930000/111921400/111921358/510ec873.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ONTO Alvaro Obregon Mexico City Roma Norte - 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Restaurant 9.2 Wonderful 69 reviews CA $323 CA $395 total includes taxes & fees Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=103420325&PinnedHotelID=103420325&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/90000000/89010000/89003100/89003031/02f353d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Roso Guest House Roma Norte - Spa - Pet-friendly - Free WiFi - Breakfast available 9.6 Exceptional 43 reviews CA $403 CA $482 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=89003031&PinnedHotelID=89003031&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (USD 15 per day) ### Food and drink - Daily continental breakfast available 7:00 AM to noon for a fee: USD 20 to 20 for adults and USD 20 to 20 for children - 2 restaurants - 3 bars/lounges - A coffee shop/cafe - Coffee and tea in common areas - Couples/private dining - Free daily manager's reception - Private picnics - Snack bar/deli ### Restaurants on site - Akamba - Casona Restaurante - Suchi Nipona & Sinaloa ### Family friendly - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Newspapers in lobby - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Turndown service ### Outdoors - Garden - Outdoor furniture - Terrace ### Spa - Aromatherapy - Deep-tissue massages - In-room massages - Reflexology - Sports massages - Swedish massages ### Accessibility - Hardwood flooring in room - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Memory foam mattress - Premium bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 70-inch smart TV with digital channels - Netflix - Streaming services ### Food and drink - Champagne service - Espresso maker - Free bottled water - Minibar ### More - Air conditioning - Ceiling fan - Desk - Heated floor - Iron/ironing board - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 100 per pet, per stay (maximum USD 300 per stay), plus a deposit of USD 200 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total pets Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls and litter boxes are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 100.0 per night ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 20 to 20 for adults, and USD 20 to 20 for children - Nearby parking fee: USD 15 per day (33 ft away) - Pet deposit: USD 200 per stay - Pet fee: USD 100 per pet, per stay (maximum USD 300 per stay) - Service animals are exempt from fees - Rollaway bed fee: USD 100.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as La Casona Roma Norte Casona Roma Norte Hotel Casona Roma Norte Mexico City Casona Roma Norte Hotel Mexico City ## Frequently asked questions ### Is Casona Roma Norte pet-friendly? > Yes, this hotel allows cats and dogs (limit 2 total). There's a deposit of USD 200 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much does it cost to stay at Casona Roma Norte? > As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Casona Roma Norte on Oct 21, 2025 start from CA $442.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Mexico-City-Hotels-La-Casona-Roma-Norte.h105885021.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Casona Roma Norte? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Casona Roma Norte? > Check-out is at noon. ### Where is Casona Roma Norte located? > Located in Roma Norte, this luxury hotel is within a 10-minute walk of Spain Park and Paseo de la Reforma. Angel of Independence Monument and Chapultepec Park are also within 1 mi (2 km). Sevilla Station is 6 minutes by foot and Chapultepec Station is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casona Roma Norte Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Amenities ### 8.6 Staff & service ### 9.4 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 25 8 - Good 1 6 - Okay 2 4 - Poor 3 2 - Terrible 2 ### 10/10 Excellent #### Danilo Sep 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel and Staff are amazing! ##### Danilo Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Steve Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities wonderful staff, gourmet restaurants, pretty interior. A must when visiting mexico city. ##### Steve Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Trevor Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location. Carlos at reception was especially helpful. We will be back. ##### Trevor Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Kristin Aug 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely friendly service and excellent breakfast ##### Kristin Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### CHRISTINA Jun 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities We absolutely loved our stay the staff on arrival was so amazing with drinks for us. We were early and they accommodated us to get us in our room early. The room was so nice and well organized. Our balcony view was amazing and relaxing. ##### CHRISTINA Stayed 1 night in May 2025 ### 10/10 Excellent #### Andrew May 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### boutique hotel with exceptional service. This hotel was a very beautiful place. I was impressed by the high quality of the staff and customer support. I highly recommend the hotel. The complimentary dinner was really amazing as well. ##### Andrew Stayed 1 night in Apr 2025 ### 4/10 Poor #### Chris Sep 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel itself is good, the rooms have a very bad pluming smell. They know about it as they have odor devices around. When I checked in my room smell like it had just been sprayed with ambientalizer and the balcony doors were open. Despite this when I complaint they claim they were not aware about it. After, I heard another guest complained I request a room change as the smell was really bad, they told me they were sold out but would give me a dinner on the house. Even though I appreciate the gesture that does not compensate having to sleep and wake up with a room smelling so bad for the price per night we paid. No room change or night compensation, not aceptable for the severity of the smell. ##### Chris Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Maria Oct 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent ##### Maria Stayed 1 night in Oct 2024 ### 4/10 Poor #### danoosh Dec 28, 2024 Liked: Staff & service Too expensive for its quality and lots of rooms they smell. ##### danoosh Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller Jan 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Chic and Super Comfortable Stay Our stay at Casona was fantastic. The interior design is beautiful and so stylish from the artwork to the rooms, everything was chosen with care. I love design and enjoyed all of the little details. Make sure to visit the gorgeous coffee/matcha shop. The neighborhood and location are great and very walkable. What puts this place over the top though, is the staff. Communication was flawless and each person we interacted with was so warm and helpful. A huge shoutout to Ricardo and Chico for going above and beyond to help us wrap some art we purchased to make sure it traveled well. Brenda and Liv were also so sweet and helpful! CDMX has no shortage of beautiful hotels, but I would definitely stay here again. ![](https://a.travel-assets.com/ugc/hotel-reviews/0C085E6C531732AE89A0C7F7CA0CBC4185262B8F1737999711933.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D5AD32CB1E17C5991416AB60470D7954D9704C531737999711387.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F8B32BD4ADCAF5FCFADB5CEC02E365B2E776F46E1737999710161.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C86190996391B412253AEF2E7D9F596D7469BB511737999711254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Pablo Oct 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The recently renovated rooms are really nice. The staff was very professional and accommodating. Since they just opened, they’re still working out a few things, working up to full menus and services, etc. My room’s windows all faced out to the main restaurant below, which meant live music until close to midnight and prep work started at 6 am. Definitely not a restful sleep, despite the very comfortable bed. ##### Pablo Stayed 1 night in Oct 2024 ### 6/10 Okay #### Bruno Oct 25, 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Great potential but lots of improvements needed. That property just opened a month prior to my visit. Beautiful property overall but disappointing on many levels: - The staff felt unprepared and not efficient at all. They tried to be welcoming but the result felt too stuffy and not sincere. - The "deluxe" room I paid for was very nice but had absolutely no view and the door did not close properly. - Their sushi place "Suchi" was a disgrace to the Japanese cuisine even though they said it was a fusion between Japan and Sinaloa. Out of the 3 items I ordered none of them were good and enjoyable. I told the GM the following day. He told me he would later taste the 3 items I ordered but I never heard back from him. ##### Bruno Stayed 2 nights in Oct 2024 ### 2/10 Terrible #### David Jan 1, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities We wanted a boutique hotel in the hip district of Roma Norte. When we got there, there was a private party going on with a blasting DJ. We were informed it would continue until 12 am which it did. Granted it was Saturday night, but there was no regard for the guests. Our room was shaking it was so loud. The room itself was clean and modern but tiny. For the price they are charging (this was the week between Christmas and New Years) you are clearly paying for the location. Our room was also very cold without any easy way to adjust the temperature control. Needless to say we didn’t get a wink of sleep that night. We woke up Sunday morning to what sounded like moving furniture. We decided to leave the hotel even though we had 4 more days booked. We found a luxury hotel chain (JW Marriott) in the Polanco neighborhood which was cheaper and had excellent service. Bottom line, unless you’re 25 years old with a ton of money to burn and don’t care about sleeping don’t do it. Doesn’t work for couples or families - what a disappointment! ##### David Stayed 4 nights in Dec 2024 ### 2/10 Terrible #### Bridget Jan 3, 2025 Disliked: Staff & service #### Awful Experience Unfortunately the most awful hotel experience we've ever had. Save yourself the stress and avoid at all costs. Starting with the check-in, our room wasn't ready until 2.5 hours past the check-in time because of an unorganized cleaning schedule. Not a big deal, but for a "luxury" hotel, they should be on top of this stuff. Then we came home from dinner to the loudest music we've ever heard. There is no sound-proofing in these rooms (you can hear even a footstep in the hall) so the music was deafening in the room. We could barely hear ourselves speak, let alone sleep. We were told it was a private party... so not even a hotel restaurant or bar that we could enjoy ourselves. The following morning we wanted to leave the hotel because of how terrible the day before was. They convinced us to stay, assuring us that there would be no music that next night. This turned out to be a complete lie because there was in fact another private party. Same experience with blasting music until late in the night. Two awful sleeps, in this "luxury" "wellness" hotel, so finally we checked out early the next day and went to a different hotel. Just overall super disappointing. ##### Bridget Stayed 3 nights in Dec 2024 ### 8/10 Good #### Adria marina Santiago Sep 24, 2025 Liked: Cleanliness Disliked: Property conditions & facilities No funcionaba el teléfono de la habitación, cada vez que necesitaba algo tenía que bajar, no había señal de teléfono (Telcel) dentro de la habitación y tampoco había wifi! El personal que trabajaba y atendía directamente tenía buena intención pero al final nunca se solucionó, planeábamos quedarnos una noche más y mejor cambiamos de hotel. El baño del restaurante huele a comida eso se siente raro ##### Adria marina Santiago Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Janna Sep 2, 2025 ##### Janna Stayed 3 nights in May 2025 ### 10/10 Excellent #### Mr. Charith Jul 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities ##### Mr. Charith Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Enrique Jul 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 10/10 Excelente estancia, un hotel muy bonito , con habitación muy cómoda y los de Resevacion muy amables. ##### Enrique Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Juan Jose Jul 3, 2025 ##### Juan Jose Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Juan Jose Jul 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pequeño detalle... El edificio tiene un grado de restauración sobresaliente, me encantó. La decoración es exquisita y muy agradable, tienen detalles que hacen del hospedaje toda una experiencia. Mi único "pero" es algo súper simple y lo pudiera ignorar si no fuera porque resultó muy incómodo colgar la ropa. Los ganchos están hermosos, muy modernos de madera y piel... pero no son funcionales. A casi 2.0 m de altura, no se pueden quitar y colgar un simple pantalón resulto ser la experiencia más complicada que había tenido. Preferimos dejar la ropa en la maleta. Casona, por favor resuelvan este pequeño detalle y les juro que todo será 100% perfecto! Gracias por la excelente atención de todo el personal. ##### Juan Jose Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Carol Jun 30, 2025 ##### Carol Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Zara May 27, 2025 ##### Zara Stayed 3 nights in May 2025 ### 10/10 Excellent #### Laetitia Apr 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Laetitia Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### José Luis Apr 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### José Luis Stayed 1 night in Apr 2025 ### 10/10 Excellent #### JUAN MANUEL Mar 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bien ##### JUAN MANUEL Stayed 1 night in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Marquis Reforma Hotel Spa](https://www.expedia.ca/Mexico-City-Hotels-Marquis-Reforma-Hotel-Spa.h366.Hotel-Information) > > [NH Collection Mexico City Centro Histórico](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Centro-Historico.h1353939.Hotel-Information) > > [Barceló México Reforma](https://www.expedia.ca/Mexico-City-Hotels-Barcelo-Mexico-Reforma.h25798.Hotel-Information) > > [Camino Real Polanco Mexico](https://www.expedia.ca/Mexico-City-Hotels-Camino-Real-Polanco-Mexico.h9253.Hotel-Information) > > [Courtyard Mexico City Airport](https://www.expedia.ca/Mexico-City-Hotels-Courtyard-Mexico-City-Airport.h4818555.Hotel-Information) > > [Sheraton Maria Isabel Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Sheraton-Mexico-City-Maria-Isabel-Hotel.h18081.Hotel-Information) > > [Hyatt Regency Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Hyatt-Regency-Mexico-City.h23360.Hotel-Information) > > [Mexico City Marriott Reforma Hotel](https://www.expedia.ca/Mexico-City-Hotels-Mexico-City-Marriott-Reforma-Hotel.h2297329.Hotel-Information) > > [Hotel Catedral](https://www.expedia.ca/Mexico-City-Hotels-Hotel-Catedral.h39209897.Hotel-Information) > > [JW Marriott Hotel Mexico City Polanco](https://www.expedia.ca/Mexico-City-Hotels-JW-Marriott-Hotel-Mexico-City.h42008.Hotel-Information) > > [Zocalo Central & Rooftop Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Zocalo-Central-Rooftop-Mexico-City.h8511201.Hotel-Information) > > [NH Collection Mexico City Airport T2](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Airport-T2.h2885057.Hotel-Information) > > [Las Alcobas, a Luxury Collection Hotel, Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Las-Alcobas.h3499699.Hotel-Information) > > [Casa Malí by Dominion](https://www.expedia.ca/Mexico-City-Hotels-Casa-Mali-By-Dominion.h12526562.Hotel-Information) > > [izZzleep Aeropuerto Terminal 2](https://www.expedia.ca/Mexico-City-Hotels-IzZzleep-Aeropuerto-Terminal-2.h31795161.Hotel-Information) > > [Galeria Plaza Reforma](https://www.expedia.ca/Mexico-City-Hotels-Galeria-Plaza-Reforma.h582712.Hotel-Information) > > [Casa Pepe Hostel Boutique - CDMX](https://www.expedia.ca/Mexico-City-Hotels-Casa-Pepe-Hostel.h23817860.Hotel-Information) > > [NH Collection Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-NH-Collection-Mexico-City-Reforma.h243.Hotel-Information) > > [Camino Real Aeropuerto Mexico](https://www.expedia.ca/Mexico-City-Hotels-Camino-Real-Aeropuerto-Mexico.h46176.Hotel-Information) > > [Gran Hotel Ciudad de Mexico Zocalo View](https://www.expedia.ca/Mexico-City-Hotels-Gran-Hotel-Ciudad-De-Mexico.h21358.Hotel-Information) > > [InterContinental Presidente Mexico City by IHG](https://www.expedia.ca/Mexico-City-Hotels-InterContinental-Presidente-Mexico-City.h4641.Hotel-Information) > > [The St. Regis Mexico City](https://www.expedia.ca/Mexico-City-Hotels-The-St-Regis-Mexico-City.h2469062.Hotel-Information) > > [W Mexico City](https://www.expedia.ca/Mexico-City-Hotels-W-Mexico-City.h919779.Hotel-Information) > > [The Ritz-Carlton, Mexico City](https://www.expedia.ca/Mexico-City-Hotels-The-Ritz-Carlton.h68635348.Hotel-Information) > > [Historico Central Hotel](https://www.expedia.ca/Mexico-City-Hotels-Historico-Central-Hotel.h10934337.Hotel-Information) > > [Hilton Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Hilton-Mexico-City-Reforma.h860881.Hotel-Information) > > [Sofitel Mexico City Reforma](https://www.expedia.ca/Mexico-City-Hotels-Sofitel-Mexico-City-Reforma.h34958967.Hotel-Information) > > [Four Seasons Hotel Mexico City](https://www.expedia.ca/Mexico-City-Hotels-Four-Seasons-Hotel-Mexico-City.h22640.Hotel-Information) > > [Hilton Mexico City Airport](https://www.expedia.ca/Mexico-City-Hotels-Hilton-Mexico-City-Airport.h72865.Hotel-Information) > > [Hotel San Fernando](https://www.expedia.ca/Mexico-City-Hotels-Hotel-San-Fernando.h18180394.Hotel-Information)