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Reviews of Basiliani Hotel

3 out of 5
Basiliani Hotel
Rione Casalnuovo 115, Matera, MT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 266 out of 352 reviews" "
Rating 8 - Good. 72 out of 352 reviews" "
Rating 6 - Okay. 11 out of 352 reviews" "
Rating 4 - Poor. 2 out of 352 reviews" "
Rating 2 - Terrible. 1 out of 352 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lailla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give the service at this place 10 stars out of 5 if I could! We arrived at some random bus stop in the bottom of town because their main station is closed for remodeling, so I didn't really know where we were when I called the shuttle. Nino just asked me the name of the street & came to get us. By the next morning, we had fallen in love with the town and changed our itinerary for the rest of the trip to spend more time in Matera, but they didn't have space for us to stay longer. They called around and found us a place at another amazing hotel. When it was time to check out, they had it all arranged to simply simply transfer our bags and pick up new keys at the other hotel. As for the hotel itself, the rooms were huge, clean and very unique. Very cool hotel in an amazing town.
Stayed 2 nights in May 2024

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Basiliani. The room was large and very nicely decorated. Excellent breakfast and staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Glenda, Wickenburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give more than five stars to this hotel, I would. The staff were welcoming and helpful, and the location perfect -- beautiful views just outside our door and transportation a short essy walk away. Our room was spacious and clean, and the beds were comfortable. We enjoyed the simplicity of the furnishings, which complemented the hotel's surroundings. The breakfast bar was delicious! Thanks to everyone at Hotel Basiliani for a beautiful vacation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tracie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was absolutely perfect. The hotel provided clear and courteous parking instructions, a super fast shuttle (to and from the free parking area), fast check-in and luggage assistance all the way into our room. The room is clean, spacious, modern enough to feel fun and yet it retains the feeling of the Sassi. The town is beautiful and the people are so kind and out-going. Our breakfast was wonderful and fresh each day and they make espresso and cappucino for you as well. We hope to come back to Sassi di Matera and will definitely stay here.
Stayed 2 nights in Apr 2024

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience in a cave! Beautiful, clean room with an incredible bathroom with spa shower. Easily accessible hotel (great shuttle service to and from parking) within historic part of city with tremendous view of caves and canyon! Friendly, helpful, knowledgeable staff and great breakfast. Highly recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique cave rooms with in an amazing setting. Staff are very friendly and helpful. Shuttle picks you up but close to many excellent restaurants and shops. Beautiful town with an incredible history. Breakfast was very good and plentiful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Basiliani Hotel. Very cool room, great breakfast, stunning views and a wonderfully friendly and helpful staff. They even came and saved us when we got lost 😃. Definitely click on the link they send you for parking instructions…
Stayed 3 nights in Mar 2024

10/10 Excellent

Melisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique place. Worth the visit and stay
Stayed 1 night in Feb 2024

10/10 Excellent

Dai Xi

Stayed 4 nights in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Carole

Travelled with partner
This hotel is in a very good location. The sunrise view is spectacular. The apartment is quite impressive and very large. The breakfast is terrific. There are pleanty of choices.
Stayed 2 nights in Oct 2023
Response from Basiliani Hotel on Oct 14, 2023
Dear Mrs Carole and Mr Michael,We are really glad to read your review and we are even really pleased that your stay at Basiliani had been a lovely experience.We kindly ask you to check your numeric valutation because your satisfaction is our best gift and it's even really important for our reputation in front of the eyes of the world. Recognitions that required us a lot of commitment and effort in a job that we carry out with great passionthank you very much for your high consideration.Our best regardsRoberto

10/10 Excellent

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto, Nino at front desk plus Roberto driver are all awesome. Great location, breakfast and hotel. A little dark at night though, could use an extra light or two for the walkway area. Other than that this is a wonderful stay.
Stayed 4 nights in Sep 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of H Basiliani is absolutely stunning, on the side of the gorge, in the middle of Matera's sassi area. There are cave dwellings (some renovated, some not) either side of the hotel buildings, and the breakfast terrace and some of the rooms (including ours) have panoramic views across the gorge at older caves on the other side. Our room was very large (split level, obviously meant for a family rather than just the two of us!), calm and comfortable. My only criticism is that the bathroom was about due for another coat of paint. Because the hotel is in the historic area, you cannot drive to it. You need to leave your car somewhere in the modern part of town (the hotel can advise on a choice of car-parks), and then call the hotel, who send their shuttle to collect you and your luggage. They also offered to shuttle us back to our car if we wanted to go out for the day, but there is enough in Matera (within walking/climbing distance) to keep you busy for a couple of days, so we didn't bother. I have read complaints about people waiting for the shuttle - this is only a small hotel, so there are only one or two vehicles - as long as you know there might be a wait, I don't see this as an issue. Staff were very friendly and helpful, and I can't think of a better location to stay in Matera! If this is your first visit to Matera, bring a satnav or a decent map. The street signs in the modern town are dreadful, and we spent nearly an hour driving round completely lost.
Stayed 3 nights in Sep 2023

10/10 Excellent

cheol ju

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both our driver from free parking and reception staff were amazing! Our receptionists spent 10 minutes helping us understand history and sites to see
Stayed 1 night in Oct 2023

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Spacious accommodation, nearly a small house! Great view, nice breakfast. Shuttle to the free parking about 2k away. Friendly helpful staff. All good
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in the historic area and has amazing views at its doorstep. The rooms were immaculate. The staff was friendly and was very accommodating to our special requests.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic boutique hotel. The room was so comfortable. It has the most comfortable bed we’ve experienced in Italy. Clean, modern rooms in a gorgeous historical setting. The staff was so kind and helpful. They offer a shuttle service from a parking lot outside of town that made things so much easier. Highly recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of sassi
Fantastic hotel located in what used to be cave houses. Great location in Sassi and amazing view of the gorge. Very much appreciated the directions to free parking at the university and the complimentary hotel shuttle which arrived quickly and made parking easy and stress free. Friendly and helpful staff who provided a map of where to go and all major sights which are within walking distance. Some lovely restaurants also close by. Great mini bar and fridge with good selection of drinks and snacks and inexpensive. Only slight negative would be that the bathroom could do with a bit of TLC but despite this is very clean. Would stay again and fully recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay for a beautiful view of the canyon and a quiet stay! The room was clean and comfortable and the breakfast delicious! Very cool to stay in a cave! The shuttle from the free parking area was very convenient and the staff helpful and friendly. Hoping to visit and stay again!

10/10 Excellent

miguel, woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Wry good place
Stayed 1 night in Sep 2023

10/10 Excellent

Franca

Stayed 1 night in Sep 2023

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and hosts
Amazing experience, in an amazing hotel, in an amazing town, will definitely be back.
Stayed 1 night in Aug 2023

10/10 Excellent

Heath

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed in a cave before! Enchanting place, right in the best part of Sassi di Matera- good restaurants nearby within a short walk. Staff were really helpful, friendly and approachable; giving us a map and highlighting a trail around the town. The free shuttle came and picked us up from Matera Central station and dropped us at the hotel all within 15 minutes and dropped us off at the end of our stay. Lovely coffee and buffet breakfast. The cave our room was in was huge, modern and had all the facilities you would expect in Italy. A unique stay in Matera- would definitely recommend
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most amazing stays I have ever had. Staff super helpful and WhatsApp greetings as soon as I booked explaining parking etc which I appreciated very much. You are based right on the edge of Matera but close to the heart. Enjoy your stay it is amazing.
Stayed 1 night in Jul 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Beata, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A super nice hotel in the Sassi area. Staying in a cave room was a awesome experience. Nice modern interior in a ancient cave. Walkable to everything you need to see. View from the hotel magnificent! Super helpful and friendly staff. Would come back here for sure
Stayed 1 night in Jun 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was terrific. Checkin was smooth and easy. We parked in the open lot and the hotel shuttle delivered us to the hotel. We were traveling with our daughter and had reserved a large bedroom with a mezzanine floor. The rooms design (modern) married perfectly with the historic surroundings.
Stayed 1 night in Jun 2023

10/10 Excellent

MARIA

Stayed 1 night in Jun 2023

10/10 Excellent

Margaret, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a gem! Such a beautiful place and hotel ! Staff are amazing and so accommodating , highly recommended
Stayed 2 nights in May 2023

8/10 Good

Atilio

Stayed 1 night in May 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
This hotel in my opinion is a hidden gem. We had the best 3 nights stay in this hotel.we loved the location and absolute dreamy views.There were plenty of restaurants etc within a short walking distance, but our location was not affected by the noise it was so quiet and relatively secluded. The free shuttle service which was super organised. our spotlessly clean cave bedroom was very big, freshly decorated, modern and equipped with hairdryer, kettle with coffee etc and tv and Wi Fi. Now the biggest selling point which I believe the hotel should shout about more was our bathroom. It was amazing, it had a Lage recessed cave bath, with a top of the range spa shower. The bath / spa shower was like a very large private cave hot tub which lit up in different glowing colours when you selected the controls. It felt very luxurious indeed. We enjoyed a nice glass of local wine while relaxing in it. In our own little spa. Breakfast was plentiful, tasty and of very good quality and we sat there on the balcony eating and enjoying the stunning views. The staff were very friendly and helpful.I would strongly recommend this hotel.we also booked an ape (tuk tuk) ride with a guide to see the local area sights without getting sore feet and it was amazing and highly recommended. Thank you so much for making our visit so magical team you are a credit to matera

10/10 Excellent

domb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice design, good service great experience
Stayed 1 night in Mar 2023

10/10 Excellent

Marylou, Trois-Rivieres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très centrale pour marcher dans Sassi. Le shuttle est très accessible et nécessaire puisqu'on ne peux pas circuler en voiture. Le stationnement est grand et gratuit. Bonne sélection au petit déjeuner. La chambre était cependant très humide puisqu'il y avait un trou dans la grotte dans la chambre.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never been to a more unique place than Matera. Our hotel was in the "sossi" area so you need a shuttle in which is easy to arrange with the hotel. They upgraded our room . Never stayed in a cave before. So modern and exceptional.
Stayed 1 night in Feb 2023

8/10 Good

Linh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, large room, and the view is amazing. Free shuttle from parking spot to the hotel is a huge bonus point. Staff are helpful, nice and friendly, especially Giuseppe.
Stayed 1 night in Jan 2023

10/10 Excellent

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Eunkyung

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Matera was such a surprise and our accommodation was in wonderful position. Great service and helpful staff. Easy to get around and friendly guidance around the area. Enjoy the stay..
Stayed 2 nights in Oct 2022

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful hotel with very personable staff. Location and ambience is just perfect . We walked everywhere from there. There is an access to a parking and hotel staff will pick you up and take you back to your car.
Stayed 2 nights in Oct 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant stay at Basiliani Hotel. The staff was amazing! Roberto took the time to show me all the key highlights of things to see when I checked in and drew everything out on a map for me. He also helped me with dinner reservations. The hotel room was very quiet and cozy.
Stayed 1 night in Sep 2022

8/10 Good

amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. Off the beaten path and a bit more modern than it maybe should have been it worked fine for us. The room was large and clean and breakfast was great, complete with excellent cappuccino.
Stayed 1 night in Sep 2022

10/10 Excellent

Roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel in the Sassi area of Matera. Room was a delight with fantastic views of the gorge. Staff were very friendly and could not be more helpful. Free shuttle to car parks was invaluable!
Stayed 1 night in Sep 2022

8/10 Good

hanan

Stayed 1 night in Sep 2022

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is modern and located right in the center of the Sassi. The staff was excellent from the moment we arrived at the parking garage for shuttle service to the check-out. The room was commodious and built into the Sassi. Incredible view.
Stayed 1 night in Aug 2022

10/10 Excellent

Merceditas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like free shuttle bus, friendly staff, spacious and clean room/bathroom.
Stayed 2 nights in Jul 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

iryna, Edina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique hotel.
Stayed 1 night in Jun 2022

8/10 Good

Richard

Great quiet and centrally located hotel. There is construction next door so
Stayed 1 night in May 2022