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Reviews of Punta Pacifico Bungalows Mancora

3 out of 5
Punta Pacifico Bungalows Mancora
Lagunas de Mancora Lote 8, Máncora

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 34 reviews" "
Rating 8 - Good. 7 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 5 out of 34 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Francisco

Liked: Staff & service, room comfort
Bad time for travel
At first I thought it was going to be horrible because all the surrounding was flooded and muddy, however the attention from staff compensated that issue
Stayed 1 night in Mar 2023
Response from Javifo on Mar 11, 2023
Thank you so much for your opinion Mr. Francisco. It encourages us to keep improving!

2/10 Terrible

Chotoku, Koka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mostrado en las fotografías es muy diferente a la realidad los baños sucios no cambian sábanas y lo peor no hay ventilación La próxima vez mejor duermo en la calle
Stayed 2 nights in Feb 2022
Response from Javifo on Feb 9, 2022
Muchas gracias Chotoku. Parece que fuera algo pewrsonal pues es la única persona que piensa así y usted sólo reservó pues estubo ahí fue su cuñada. La forma de expresarse refleja la cvalidad de la persona que parece ser.

10/10 Excellent

Renato, Alabama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bungalows are very comfortable. The grounds are pristine. Very peaceful. Everything is very clean. Nice pool. Staff, Melva, Micol very helpful and spoke English. Fast wifi. Breakfast was the best we had in Peru. Wish we stayed longer. This was our favorite place in Mancora!
Stayed 1 night in Dec 2020
Response from Javifo on Dec 24, 2020
Thank you very much Renato. Your comment helps us to continue progressing!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An Oasis of tranquility. We really enjoyed our time here. We stayed in a standard double and we're pleased with our choice. The rooms are cleaned daily and the owneir, Melva Is very friendly. It is a short walk from the beach, only 2 or 3 minutes and from Main Street but not far. The breakfast is good whit fruits and juice. The swimming pool area is amazing. We will return!
Stayed 1 night in Dec 2020
Response from Javifo on Dec 22, 2020
Thank you for your opinion. It helps us to improve every day!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Punta Pacífico es un lugar encantador y tranquilo lo suficientemente lejos de la ciudad para estar tranquilo por la noche, y a unos 70 metros a pie de la playa. La habitación era preciosa, con una cómoda cama, ventilador y baño privado con ducha. El desayuno continental está incluido, más batido de huevo. Hay una preciosa piscina que es perfecta después de estar en el océano. Los jardines están muy bien cuidados. Un lugar de vegetación en un árido paisaje. Punta Pacífico hizo que nuestra estancia en Máncora fuera maravillosa!.
Stayed 1 night in Dec 2020
Response from Javifo on Dec 21, 2020
Muchas Gracias! Noa ayuda a mejorar!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good location, near of the beach. Cleaning and maintenance could be better. Nice swimming pool.
Stayed 3 nights in Jan 2020
Response from Javifo on Feb 4, 2020
Thank you so much for your comments. They will help us improve and encourage more for a good job.

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Javifo on Jan 12, 2020
I'm sorry but Hotels.com is to blame. Before I placed all the reservations, now only the one that arrives that day and there were duplication of reservations. They should thank that they got another lodging. They are badly blessed and badly educated.

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room at the Inn
I can’t review the room because they didn’t let us stay. We arrived and they said that our booking was cancelled. Then they said that hotels.com never sent them a booking request. They gave away our room. So we had to find another room.
Stayed 1 night in Jan 2020
Response from Javifo on Jan 12, 2020
I'm sorry but Hotels.com is to blame. Before I placed all the reservations, now only the one that arrives that day and there were duplication of reservations. They should thank that they got another lodging. They are badly blessed and badly educated.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Melva and her staff were amazing and kind. Melva even asked about providing warm milk for my young sons. Wow!
Stayed 2 nights in Jun 2019
Response from Javifo on Jun 22, 2019
Muchas gracias Norma. Es nuestro trabajo que sean bien atendidos. Es un placer para nosotros

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
A mixed bag
We had an enjoyable time here - the grounds and pool facilities are lovely and it’s in a good, quiet location. Areas for improvement would be not losing customer bookings, breakfast, cleanliness of linen and crockery, mosquito nets for bedrooms, and having hot water in the rooms.
Stayed 3 nights in Dec 2018
Response from Javifo on Sep 5, 2019
THANK YOU FOR YOUR COMMENTS AS THEY HELP US TO IMPROVE, BUT WHY THIS SCORE OF 2/5?

10/10 Excellent

Joelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
We had the most amazing time here. The bungalows had everything we needed and were very comfortable. But what made the whole stay so much better was how friendly and helpful the owner was! She let us check in early, made us a delicious breakfast each morning and helped us out with anything we needed. There was none else staying here at the time so we had the whole area to ourselves. The pool was lovely! It was at the quiet end of town which made for peaceful sleep!!
Stayed 2 nights in May 2018
Response from Melva on May 17, 2018
Dear Guest, Receive our most cordial greetings, On behalf of our lodging we thank you for choosing us, it is a pleasure to have had here in our property and that you enjoyed the most !!! Comments like this help us to get better and better every day. Knowing the level of satisfaction we have achieved in our guests motivates us to continue working and overcome every day our services. We look forward to welcoming you soon, Best regards Melva Valverde

4/10 Poor

Juan F

Liked: Cleanliness
ok
They overbooked my room. I had reserved nine nights here. They overbooked my room for the first three so I had to stay somewhere else for those nights. They have wifi, but they turn it off around 1030/11pm every night. There is a man who is onsite 24 hours, but I wouldn't say he's attending to things 24 hours. He does need to sleep.
Response from General Manager on Mar 2, 2017
You accepted that situation. The man or guardian works fifteen days and then replaces him with another person

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boking never happened
Boking never happened, we had to find our own place later.

8/10 Good

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Está bien
Stayed 2 nights in Feb 2024
Response from Javifo on Feb 14, 2024
Muchas gracias por su comentario Sr Danny. Eso nos ayuda a seguir cada día a mejorar más.

10/10 Excellent

Anja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Punta pacifico bungalows is an amazing place to spend a relaxing time at. For me the most important thing about traveling is the people you meet. Even though the place is amazing and comforting. The best thing about Punta Pacifico Bungalows, is the people working there. A young family with a 2 year old daughter are keeping the place in shape. They are available 24/7 for any questions we had. Edwar which is a receptionist, Gardner, carpenter and a lot more always has an open ear for anything we needed. His wife Isamar, which is in charge of keeping everything clean and making delicious breakfast is so lovely and friendly. And their daughter is just the cutest little thing. But that is not the only amazing thing the woman managing the place has a big heart for rescuing dogs and cats. So you are surrounded by cute animals and amazing staff. But enough about the people, the bungalow we stayed in is simple but has everything you need. And the whole complex is a cozy place with palm trees hammocks and a pool that is deep cleaned every morning and afternoon. All in all it was a pleasure staying at this amazing place. Greetings Olivia and Anja
Stayed 9 nights in Nov 2023
Response from Javifo on Nov 22, 2023
Thank you very much for your comment. This helps us improve the quality of service

10/10 Excellent

Joel

Stayed 3 nights in Jan 2023
Response from Javifo on Feb 2, 2023
Muchas gracias Joel. Tu comentario nos ayuda a segurir progresanso!

4/10 Poor

Uberley

Stayed 1 night in Jun 2022
Response from Javifo on Jun 30, 2022
No señala por qué el puntaje.

10/10 Excellent

Marco

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una gran opción si quieres descansar. El bungalow es amplio con habitación buenas y confortables. Los colchones sin nuevos y hay buena ventilación. Hicimos fogata, jugamos volley en la playa. Tiene aparcamiento dentro del hospedaje y a 2 minutos caminando de la playa. Volveremos.
Stayed 1 night in Feb 2022
Response from Javifo on Feb 19, 2022
Muchas Gracias Marco! Es verdad, los colchones son nuevos. Tu comentario nos ayuda a mejorar!

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.The hotel is quite large and you can rest easy. The attention is very good and we were able to swim in the pool until 10pm The room is large and well equipped. We were able to rest a few meters from the beach. We made a campfire and barbecue in the lodging. We will surely return!
Stayed 1 night in Feb 2022
Response from Javifo on Feb 17, 2022
Thank you very much Andres! Your comment helps us to continue improving!

10/10 Excellent

Veronivs

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar para descansar. Habitaciones amplias y bien equipadas. Colchones nuevos. Cambio diario de toallas, limpieza diaria. Hicimos fogata en la noche dentro el hospedaje y jugamos volleyball en la piscina. A unos pasos de la playa y trato excelente del personal. Volveremos!
Stayed 1 night in Feb 2022
Response from Javifo on Feb 13, 2022
Muchas Gracias Veronivs! Tu comentario nos ayuda a mejorar!

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
genial
Stayed 2 nights in Nov 2021
Response from Javifo on Nov 17, 2021
Muchas gracias Ricardo. Tu comentario nos anima a superarnos más.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hospedaje encantador con muy buena atencion y muy buen desayuno A pocos pasos fe la playa y a minutos del boulevard pero sin el ruido de la ciudad. La limpieza es diaria y los bungalows muy bien implementados Puedes hacer parrillada o jugar voley. Me encanto y de todas maneras regreso!
Stayed 1 night in Dec 2020
Response from Javifo on Dec 20, 2020
Muchas gracias por tu comentario. Nos ayuda a seguir mejorando!

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA VIDA EN EL MAR ES DIFERENTE
La señora Melva fué muy amable y nos ayudó en todo lo que necesitábamos .Como sugerencia le diría que advierta a los huéspedes sobre los zancudos para que tomen sus precauciones .
Stayed 4 nights in Nov 2020
Response from Javifo on Dec 1, 2020
Muchas gracias por tus comentarios y sugerencias!

4/10 Poor

ANDREA

Travelled with group
Disliked: Room comfort
El desayuno no estuvo muy bueno, la piscina un poco descuidada
Stayed 2 nights in Nov 2020
Response from Javifo on Nov 23, 2020
Buenas. El desayuno es continental. Veremos lo de la piscina si amerita ese puntaje. Gracias

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Javifo on Nov 21, 2019
Muchas gracias Leslie. Tu puntaje nos anima a mejorar cada día más!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
tiene bastante área libre para realizar otras actividades dentro del mismo hotel
Stayed 3 nights in Aug 2019
Response from Javifo on Dec 20, 2020
MUCHAS GRACIAS POR SU COMENTARIO Y NOS AYUDA MUCHO PARA SEGUIR MEJORANDO!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones muy limpias, amable atención, cerca de la playa
Stayed 3 nights in Jul 2019
Response from Javifo on Jul 15, 2019
MUCHAS GRACIAS POR SU COMENTARIO Y NOS AYUDA MUCHO PARA SEGUIR MEJORANDO!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucio, lleno de arañas, bichos, desordenado, sala de estar con bolsas plasticas, bicicleta vieja, olía a perro, pintura, me recibieron los perros, falta de limpieza, salí volando y en mis maletas las arañas salieron conmigo
Stayed 2 nights in Jun 2019
Response from Javifo on Jul 2, 2019
Es un fake. Ningún comentario semejante.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Super bien.. Hay q mejorar lo q es el desayuno, q siempre dan lo mismo tienen q variar, pero de resto todo bonito, limpio..
Stayed 4 nights in Jun 2019
Response from Javifo on Jul 4, 2019
Muchas gracias pero por el costo no hay mucho que ofrecer..quizá deberíamos subir un poco los costos pero a la gente pobre no le convendría y eso no queremos. Me parece un 6 muy bajo pero muchas gracias por su comentario.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio vocería al hotel un sitio tranquilo
Stayed 1 night in May 2019
Response from Javifo on May 26, 2019
Estimado Huésped! Reciba de Punta Pacífico Bungalows Máncora un cordial saludo y nuestro más sincero agradecimiento por los comentarios positivos realizado a través de la página de Expedia con relación a su estancia. Conocer el nivel de satisfacción que hemos logrado en nuestros huéspedes nos motiva a continuar trabajando y superar cada día, con nuestro servicio sus expectativas. A la misma vez a cada uno de los colaboradores que trabajan aquí le dejaremos saber el gran trabajo que están haciendo exhortándoles que sigan haciéndolo de tal manera, Esperamos poder recibirle muy pronto en ésta, su casa. Atentamente, Javier Flores

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Tres bon accueuil de Juan Carlos. Nous sommes arrives la nuit et l'hotel etait fermee. Juan Carlos nous a ouvert et meme offert un cafe. Le soir de notre depart il nous a cuisiner un plat typique de son pays! Melva a ete aussi tres gentille en nous permettant de prolonger les heures de notre chambre vue notre depart en autobus a 23h30.
Stayed 2 nights in Mar 2019
Response from Melva on May 1, 2019
Merci beaucoup de nous choisir Ginette. Nous vous attendons si un jour vous venez à Mancora!

10/10 Excellent

Joel Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Muy buen hospedaje, buen trato del personal y excelente ambiente, recomendable
Stayed 1 night in Jan 2019
Response from Javifo on Jan 20, 2019
Estimado Huésped! Nos gustaría aprovechar esta oportunidad para darles las gracias por elegir nuestro hotel, Punta Pacífico Bungalows Máncora, como su destino de vacaciones; y por tomarse el tiempo de compartir con los demás lo bien que usted y su familia la pasaron con nosotros. Estaremos más que encantados de darles la bienvenida una vez más, a usted y su familia. Saludos cordiales, javier flores

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2018
Response from Melva on Sep 22, 2018
Thank you for your comments. That makes us strive even more. Blessings!