Dear Chris, Thank you for taking the time to share your feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion. Best wishes, The Hotel Manager

Dear Guest,Thank you for taking the time to review your visit.We are sorry to know that your recent stay did not meet your expectations. Could you please tell us a bit more about the issue you faced?We hope we may have the occasion to welcome you back for an improved experience.Kindest regards,

Dear Cristina,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our hotel's proximity to the beach and our hardworking, polite staff. Our team strives to provide excellent service to all our guests.We apologize for the inconvenience you faced during your stay. We understand that parking can be challenging in the area, and we recommend using street parking or public transportation. Regarding the elevator issue, we have multiple elevators in our hotel, and while one was temporarily out of service, the others were available for use. We are continuously working to improve our facilities, including the dining options, to meet the expectations of our guests. Your feedback is valuable to us as it helps us identify areas for improvement.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,

Dear Natalie, Thank you for taking the time to provide us with your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to see you again in the future. Kind regards,The Hotel Manager

Dear Guest,Thank you for taking the time to provide us with your review.We are deeply concerned about the issues you faced with the disruptive behavior of other guests during your stay. We understand how important a peaceful night's sleep is, and we apologize for the inconvenience you experienced. While our hotel is located in a lively area, we do have security measures in place, such as CCTV in common areas. Nevertheless, we will review our security protocols and consider implementing additional measures, to prevent such incidents in the future. Once again, we apologize for the disturbance and any discomfort it may have caused you.We hope to welcome you back on future occasions. Best regards,

Dear Vidya,Thank you for your feedback,We hope we can do better on your next visit.We would appreciate it if you could provide us with some more information.We certainly hope that we can welcome you back again. Best regards,

Dear Guest,Thank you for taking the time to rate your stay with us.We are sorry that not everything was to your satisfaction.We would certainly like to learn more about that in a private message.We look forward to welcoming you back. Best regards,The Hotel Manager

Dear Louie,Thank you for commenting on your stay.We are delighted you had an enjoyable stay and found our location's proximity to public transport ideal for your needs. We truly appreciate your kind mention of our reception team, who work hard to ensure every guest leaves us feeling entirely satisfied.All of the team hope to see you again in the future.Best wishes,The Hotel Manager

Dear Steve,Thank you for your review.We do our best to ensure that guests feel welcome and it is very rewarding to know that you appreciated the high standards we strive to uphold.We look forward to welcoming you back on a future occasion. Best wishes,The Hotel Manager

Dear Guest, We appreciate that you took the time to share your experience with us. We are sorry to know that you felt our high standards were not upheld. We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay. We also regret to hear that you were disturbed during your stay and wish that we'd known while you were here; we'll always do everything that we can to make sure that you're as comfortable as possible. We hope to welcome you back in the future, for an improved stay. Best wishes, The Hotel Manager

Dear Guest Thanks for sending us your rating. We are glad that your expectations were met. A private message with further details would be gratefully received. We hope to welcome you back for a return visit, Best regards, The Hotel Manager

Dear Angie, Your review has come through incorrectly to our hotel and we believe it needs to be sent to Expedia. Kind regards, The Hotel Manager

Dear Anna, Thank you for sharing your experience from your recent stay with us at our Hotel. We hope you have enjoyed our hotel. We regret that our culinary offer is not of your liking, we always try to offer a varied and quality menu, but it is not always possible to satisfy the exquisite palates and our guests. We listen carefully to your suggestions and we will consider them. I hope you will give us the opportunity to serve you again on your next visit to our hotel. Best wishes, All the team at MLL Hotels.

Dear Sebastian, We thank you for taking the time to share your feedback.While we would like to believe that we offer all the necessary modern amenities, we have noted your feedback. We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,The Hotel Manager

Estimada Hellen,Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Nos alegra saber que encontró la limpieza de la habitación y el servicio de nuestro personal a la altura de sus expectativas. Agradecemos sus amables valoraciones sobre estos aspectos. Lamentamos que haya tenido una experiencia negativa con respecto al régimen de todo incluido y las opciones de comida. Es cierto que, debido a las leyes locales, el todo incluido incluye 3 bebidas alcohólicas por persona, y las bebidas adicionales deben ser pagadas. En cuanto a la variedad de opciones de comida, nos esforzamos por ofrecer un menú variado en nuestro restaurante buffet, que está abierto para desayuno, almuerzo y cena. Sentimos mucho que no haya sido de su agrado y tomaremos en cuenta sus comentarios para mejorar en este aspecto.Saludos cordiales,

Sehr geehrter Florian, vielen Dank für Ihre Bewertung. Wir bedauern es sehr, dass Sie mit unserem Hotel und insbesondere mit unserem Service nicht zufrieden waren. Es würde uns sehr freuen, wenn Sie uns mitteilen könnten, was genau an unserem Service nicht gut war. Dadurch können wir uns weiter verbessern.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance. Freundliche Grüße, The Hotel Manager

Sehr geehrter Christoph, vielen Dank für Ihren Kommentar. Es freut uns zu hören, dass Sie mit der Sauberkeit der Zimmer, dem Essen und unserem Service zufrieden waren. Wir sind stolz darauf, zwei Pools für unsere Gäste anzubieten, um ihnen eine angenehme und entspannende Zeit zu ermöglichen. Wir bedauern, dass Sie das Umfeld als nicht ansprechend empfunden haben und dass es Probleme mit den Aufzügen gab. Wir möchten darauf hinweisen, dass wir insgesamt vier Aufzüge haben und einer davon zum Zeitpunkt Ihres Aufenthalts aufgrund einer fehlenden Komponente beschädigt war. Die anderen drei Aufzüge standen jedoch zur Verfügung. Wir entschuldigen uns für die Unannehmlichkeiten, die dies verursacht haben mag. Für künftige Aufenthalte empfehlen wir, unser Personal zu informieren, falls es Probleme gibt, damit wir schnell eine Lösung finden können.Alles Gute und bis bald! The Hotel Manager

Hei, tusen takk for den fantastiske anmeldelsen! Vi håper du hadde et flott opphold hos oss!Vi ser frem til å ønske deg velkommen tilbake til MLL Caribbean Bay snart. Ha en flott dag, TranslateThe Hotel Manager

Cher Mathieu, Merci pour ce commentaire suite à votre séjour dans notre établissement. Nous sommes ravis que vous ayez apprécié nos deux piscines. En ce qui concerne le bruit, nos chambres sont équipées de fenêtres pour atténuer les nuisances sonores. Toutefois, nous comprenons que cela n'a pas été suffisant pour vous et nous en sommes désolés. Pour ce qui est de la variété des plats au restaurant, nous proposons un buffet avec des options continentales et végétariennes pour satisfaire les goûts de nos clients. Nous prenons note de votre commentaire et chercherons à améliorer notre offre culinaire.Nous espérons avoir le plaisir de vous accueillir de nouveau. Bien à vousThe Hotel Manager

Bäste Marco, tack för att ni betygsatte er vistelse.Vi är glada att du uppskattade vår personal, plats och mat. Vårt team arbetar hårt för att erbjuda en trevlig vistelse för alla våra gäster, och vi är stolta över att kunna erbjuda en utmärkt plats nära stranden och många turistattraktioner. Vår restaurang erbjuder också en varierad buffé för frukost, lunch och middag för att tillgodose alla smaker. Vi beklagar att du inte var nöjd med ditt rum och dess bekvämligheter. Vi erbjuder olika rumstyper för att passa olika behov och budgetar, och alla våra rum är utrustade med luftkonditionering, säkerhetsbox och platt-TV med satellitkanaler. Vi tar dina synpunkter på allvar och kommer att använda dem för att förbättra våra tjänster och bekvämligheter för framtida gäster.Med vänliga hälsningarThe Hotel Manager

Sehr geehrter Maximilian, vielen Dank für das Feedback. Es freut uns, dass Sie die Sauberkeit unseres Hotels schätzen. Wir legen großen Wert darauf, unseren Gästen ein sauberes und angenehmes Umfeld zu bieten. Wir bedauern jedoch, dass Sie mit dem Zustand des Hotels und dem Service nicht zufrieden waren. Unser Hotel wurde kürzlich renoviert, und wir arbeiten ständig daran, unsere Einrichtungen und Dienstleistungen zu verbessern. Bezüglich des Services möchten wir betonen, dass unser mehrsprachiges Personal stets bemüht ist, unseren Gästen einen angenehmen Aufenthalt zu ermöglichen.Mit freundlichen Grüßen, The Hotel Manager

Dear Claudiu,Thank you for taking the time to share your review.We appreciate that you chose to stay with us.However, we are disappointed to learn about the issue you faced with the shower and the service you received. We strive to provide excellent customer service, and we apologize for any inconvenience this may have caused. We will address this matter with our staff to ensure that such situations are handled more efficiently in the future.The whole team hope to have the pleasure of seeing you again. Best wishes,