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The Palace, a Luxury Collection Hotel, Madrid

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Luxury
VIP Access
5.0 star property
9.2

Wonderful

Historic elegance in Madrid's heart

Sunlight pours through the elegant rotunda where guests dine under the soaring dome. The breakfast buffet offers vegetarian options with attentive staff. After exploring nearby, unwind with expertly crafted cocktails while overlooking the romantic Neptune fountain.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

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CA $359 total
includes taxes & fees
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About this property

The Palace, a Luxury Collection Hotel, Madrid

  • Luxury hotel near Thyssen-Bornemisza National Museum
  • Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on site, and a garden. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • Limo/town car service, buffet breakfast (surcharge), and express check-out
    • A vegetable garden, an elevator, and a banquet hall
    • A ballroom, a computer station, and wedding services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 470 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
  • Extra amenities include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Deep soaking tubs, free toiletries, and hair dryers
    • LED TVs with premium channels
    • Free infant beds, housekeeping, and desks

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1 AM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 150 per pet, per stay

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 110.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Pet fee: EUR 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 150 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at The Palace, a Luxury Collection Hotel, Madrid?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at The Palace, a Luxury Collection Hotel, Madrid on Jun 7, 2026 start from CA $806, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Limited spots are available.

What time is check-in at The Palace, a Luxury Collection Hotel, Madrid?

Check-in start time: 2:00 PM; Check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Palace, a Luxury Collection Hotel, Madrid?

Check-out is at noon.

Where is The Palace, a Luxury Collection Hotel, Madrid located?

Located in Madrid Centro, this luxury hotel is steps from Thyssen-Bornemisza National Museum, Congress of Deputies, and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 721 out of 1001 reviews
Rating 8 - Good. 167 out of 1001 reviews
Rating 6 - Okay. 58 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a perfect location. The service was top notch. Wonderful breakfast.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms which have been recently refurbished. Lovely breakfast and despite being a large hotel, you feel like its an intimate setting.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Beautiful hotel great service and staff. Would highly recommend.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Mona

Liked: Cleanliness, amenities, property conditions & facilities
Excellent clan beautifully laid out very comfortable Great hotel must stay
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Excellent hotel in every way. Good position and close to all sites
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Best in town! Staff is always available to help and very kind and respectful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and the room was spectacular!!! Everything about the hotel was top notch!!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful, breakfast was incredible, and the staff was excellent.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Lotfi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Central location and amazing hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Lotfi

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel with great location, nice rooms, helpful staff and excellent service
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay from the staff to the accommodations. Five stars!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful hotel and great breakfast buffet.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in a beautiful setting.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel - excellent staff
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great experience with just one minor issue. To start with the positives: the hotel was clean, in a prime location very close to Museo del Prado, and the breakfast was excellent. As for the minor issue, we asked the front desk if we could borrow some clean silverware for dinner (we had to get takeout since all restaurants were fully booked due to Good Friday), but it was never delivered to our room. As a result, we ended up cutting a grilled octopus with a coffee spoon and eating our Good Friday dinner by hands...
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Perfection. A pristine hotel with lots of traditional charm and features. The rooms are generously sized with excellent bathrooms. The restaurant and bar La Cupula is one of the most beautiful rooms to dine in. We visited for a special occasion and didn’t want to leave!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Dawil De Jesús

Liked: Staff & service, amenities, property conditions & facilities
Great and the Hotel Staff are so helpful!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful hotel well refurbished.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, breakfast, service.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Masooda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel great location in the heart of Madrid
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Historic and beautiful renovated hotel
Stayed 2 nights in Feb 2024