Title: BYPILLOW The Citadel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BYPILLOW The Citadel Hostal in Madrid, 4-minute walk to Plaza Mayor ![Double Room (Interior)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/912b7a15.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Triple Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/87bec4f6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/81f0c796.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Triple Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/c09b071c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/589b8a73.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies BYPILLOW The Citadel places travelers in Madrid's historic center, near the Royal Palace and Puerta del Sol. The hotel offers reliable in-room WiFi, and staff provide knowledgeable tour assistance to help guests explore the city's landmarks. 8.8 Excellent ## Popular amenities - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11878417&PinnedHotelID=11878417&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Standard Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/2d9cbed4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Hair dryer Private bathroom Desk Daily housekeeping - 161 sq ft - Sleeps 3 - 1 Double Bed ![Superior Double Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/40e4dd5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Hair dryer Private bathroom Desk Daily housekeeping - 193 sq ft - Sleeps 3 - 1 Double Bed ![Triple Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/d5fcdc0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 9.0 Wonderful 4 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Hair dryer Private bathroom Desk Daily housekeeping - 226 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds ![Double Room (Interior)](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/62e48c0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Interior) ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Hair dryer Private bathroom Desk Daily housekeeping - 129 sq ft - Sleeps 3 - 1 Double Bed ![Twin Room](https://images.trvl-media.com/lodging/12000000/11880000/11878500/11878417/9a141403.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room 8.8 Excellent 3 reviews ### Highlights Air conditioning Free cribs/infant beds Flat-screen TV Hair dryer Private bathroom Desk Daily housekeeping - 129 sq ft - Sleeps 3 - 2 Twin Beds ## You may also like Ad ![Daily cooked-to-order breakfast (EUR 27 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6430000/6427300/6427217/48962ed8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Boutique Hotel Madrid Centro - Free WiFi - Restaurant - Air conditioning - Gym 9.6 Exceptional 1,035 reviews CA $419 CA $461 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Madrid-Hotels-Only-YOU-Boutique-Hotel.h6427217.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=6361ec7c-5360-47a9-8957-4911a7ec8291&top_cur=CAD) Ad ![Daily buffet breakfast (EUR 25 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14730000/14725900/14725875/5f74a3f1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Hotel Atocha Jerónimos - Pet-friendly - Free WiFi - Restaurant - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Citadel-By-Pillow.h11878417.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-The-Citadel-By-Pillow.h11878417.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41636%2C-3.70981&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=anNixr-tMXDOhf6zssfc9Yn4u-A=) Calle Espejo 2, piso 2, Madrid, Madrid, 28013 #### What's nearby - Royal Palace of Madrid - 3 min walk - 0.3 km - Plaza Mayor - 3 min walk - 0.3 km - Gran Via - 6 min walk - 0.6 km - Puerta del Sol - 8 min walk - 0.7 km - Prado Museum - 17 min walk - 1.5 km #### Getting around - Opera Station - 3 min walk - Madrid Principe Pio Station - 5 min drive - Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive #### Restaurants - ‪El Chaparrito - ‬2 min walk - ‪El Minibar - ‬1 min walk - ‪Café Madrid - ‬2 min walk - ‪La Esquina de San Miguel - ‬1 min walk - ‪Gloria Bendita - ‬1 min walk ## About this property ### BYPILLOW The Citadel Hostal near Plaza Mayor Close to Royal Palace of Madrid and Puerta del Sol, BYPILLOW The Citadel has plenty to offer. Stay connected with free in-room WiFi. You'll also find perks like: - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and an elevator - Guest reviews say great things about the helpful staff Room features All guestrooms at BYPILLOW The Citadel feature comforts such as air conditioning, as well as amenities like free WiFi. More amenities include: - Bathrooms with showers and hair dryers - Free infant beds, daily housekeeping, and desks ## Similar properties ![Interior](https://images.trvl-media.com/lodging/5000000/4820000/4812000/4811992/67a69adc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### THC Tirso Molina Hostel Madrid Centro - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk 8.8 Excellent 609 reviews CA $140 CA $154 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=4811992&PinnedHotelID=4811992&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/2000000/1470000/1463200/1463144/3ac1ef9c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Room Mate Mario, Madrid Madrid Centro - Free WiFi - Air conditioning - Breakfast available - Business services 9.2 Wonderful 1,001 reviews CA $225 CA $247 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1463144&PinnedHotelID=1463144&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room](https://images.trvl-media.com/lodging/101000000/100570000/100568400/100568308/25afa05b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CC Opera Suites Madrid Centro - 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Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=2118568&PinnedHotelID=2118568&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1070000/1061400/1061314/151b881c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Petit Palace Arenal Madrid Centro - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.8 Excellent 1,001 reviews CA $205 CA $225 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=1061314&PinnedHotelID=1061314&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle (surcharge) ### Family friendly - In-room crib ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - Elevator ### More - 1 floor ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning - Desk ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available Late check-out subject to availability Late check-out fee: EUR 10 ### Special check-in instructions The front desk is open daily from 2:00 PM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Late check-out fee: EUR 10 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards; cash is not accepted ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation ### Property is also known as Citadel Pillow Hostel Madrid Citadel Pillow Hostel Citadel Pillow Madrid Citadel Pillow Citadel Pillow Hostal Madrid Citadel Pillow Hostal The Citadel by Pillow BYPILLOW The Citadel Hostal BYPILLOW The Citadel Madrid BYPILLOW The Citadel Hostal Madrid ## Frequently asked questions ### Is BYPILLOW The Citadel pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at BYPILLOW The Citadel? > As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at BYPILLOW The Citadel on Nov 17, 2025 start from CA $191.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Madrid-Hotels-The-Citadel-By-Pillow.h11878417.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at BYPILLOW The Citadel? > This hostal doesn't offer parking. ### What time is check-in at BYPILLOW The Citadel? > Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available. ### What time is check-out at BYPILLOW The Citadel? > Check-out is at 11:00 AM. Late check-out is available for EUR 10 (subject to availability). ### Does BYPILLOW The Citadel provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is BYPILLOW The Citadel located? > Located in Madrid Centro, this hostal is within a 5-minute walk of San Miguel Market, Plaza Mayor, and Royal Palace of Madrid. Puerta del Sol and Gran Via are also within 10 minutes. Opera Station is only a 3-minute walk and Sol Station is 8 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## BYPILLOW The Citadel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 181 8 - Good 102 6 - Okay 21 4 - Poor 11 2 - Terrible 9 ### 9.2/10 Cleanliness ### 9.0/10 Staff & service ### 8.6/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Jonas May 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service! Really service minded staff ##### Jonas Stayed 1 night in May 2025 ### 10/10 Excellent #### Mariella May 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect! ##### Mariella Stayed 3 nights in May 2025 ### 10/10 Excellent #### Valérie Jun 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location ##### Valérie Stayed 5 nights in May 2024 ### 8/10 Good #### María Dolores Jun 11, 2023 Liked: Staff & service, property conditions & facilities Great location ##### María Dolores Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Maria Oct 2, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was great. ##### Maria Stayed 1 night in Sep 2022 ### 4/10 Poor #### Alexander Apr 9, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 1-star hotel... But it's written 3-star hotel... According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad. ##### Alexander Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Sami May 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location! We had a nice stay! The staff is really friendly and helpful, and the hotel is in a great location with both sightseeing and shopping at walking distance. There are also a lots of restaurants and cafés close by. ##### Sami Stayed 3 nights in May 2024 ### 10/10 Excellent #### jill Mar 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to stay We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again. ##### jill Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Miles Mar 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent Location, Friendly staff. Easy check in. Perfect for a budget room. ##### Miles Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Agnes Jun 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Perfect location!! Just across mercado san miguel ! Great location ##### Agnes Stayed 3 nights in May 2023 ### 10/10 Excellent #### Bipran Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny ##### Bipran Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Daron May 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again. ##### Daron Stayed 2 nights in May 2023 ### 10/10 Excellent #### Daniel Jun 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs. ##### Daniel Stayed 2 nights in May 2023 ### 8/10 Good #### Shirin Jun 27, 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Centrally situated in Madrid nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape ##### Shirin Stayed 3 nights in Jun 2024 ### 8/10 Good #### Leopoldo Nov 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great central place to stay. Too bad the elevator was not working; not good for us seniors. ##### Leopoldo Stayed 3 nights in Oct 2023 ### 8/10 Good #### Grace Sep 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there. ##### Grace Stayed 2 nights in Sep 2023 ### 8/10 Good #### CARLOS Feb 6, 2024 Liked: Cleanliness, staff & service A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources. ##### CARLOS Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Joel May 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Julie the receptionist was extremely helpful and friendly. ##### Joel Stayed 1 night in May 2023 ### 10/10 Excellent #### Mintrue Oct 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money. ##### Mintrue Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Alexander Sep 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you! ##### Alexander Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Julie Sep 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent little boutique hotel! Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action. ##### Julie Stayed 1 night in Sep 2023 ### 8/10 Good #### ?? Apr 30, 2024 Liked: Staff & service, property conditions & facilities GOOD! ##### ?? Stayed 2 nights in Apr 2024 ### 8/10 Good #### Kenneth Apr 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive. ##### Kenneth Stayed 3 nights in Apr 2024 ### 8/10 Good #### Anders Apr 11, 2023 Liked: Cleanliness, staff & service, room comfort #### Great room in middle of old Madrid Room was small but clean and modern. Nice bathroom. The house and staircases leading up to the hotel scared me a bit because it was in very poor condition but the rooms itself was top class. Location is certainly in the middle of old Madrid, very close to Plaza Mayor, Sol and Teatro Real. Room was perfect for me as a solo traveller, imagine it would be very small for two. ##### Anders Stayed 4 nights in Apr 2023 ### 8/10 Good #### Michael Jul 5, 2024 Liked: Cleanliness, amenities, property conditions & facilities I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room. ##### Michael Stayed 4 nights in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Cheap Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels-Cheap-Hotels.0-0-d178314-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hard Rock Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Hilton Grand Vacations Club Elara Center Strip Las Vegas](https://www.expedia.ca/Las-Vegas-Hotels-Elara-By-Hilton-Grand-Vacations-Center-Strip.h2784522.Hotel-Information) > > [NH Collection Madrid Colón](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Colon.h523330.Hotel-Information) > > [The Shoreham Hotel](https://www.expedia.ca/New-York-Hotels-The-Shoreham-Hotel.h18352.Hotel-Information) > > [Hotels in Jalandhar](https://www.expedia.ca/Jalandhar-Hotels.d6126245.Travel-Guide-Hotels) > > [West Edmonton Mall Inn](https://www.expedia.ca/Edmonton-Hotels-West-Edmonton-Mall-Inn.h571696.Hotel-Information) > > [Grand Palladium Select Bávaro - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Grand-Palladium-Bavaro-Suites-Resort-Spa-All-Inclusive.h879936.Hotel-Information) > > [All Inclusive Resorts and Hotels in Morocco](https://www.expedia.ca/Destinations-In-Morocco-All-Inclusive-Hotel.0-0-d122-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hotels in Whistler](https://www.expedia.ca/Whistler-Hotels.d4115.Travel-Guide-Hotels) > > [Madrid Marriott Auditorium Hotel & Conference Center](https://www.expedia.ca/Madrid-Hotels-Madrid-Marriott-Auditorium-Hotel-Conference-Center.h908863.Hotel-Information) > > [Hotels near Walden Galleria Mall](https://www.expedia.ca/Walden-Galleria-Mall-Hotels.0-l6129205-0.Travel-Guide-Filter-Hotels) > > [All Inclusive Resorts and Hotels in Florida](https://www.expedia.ca/Destinations-In-Florida-All-Inclusive-Hotel.0-0-d211-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Freehand Chicago](https://www.expedia.ca/Chicago-Hotels-Freehand-Chicago.h9418281.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.ca/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.ca/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [Hotel Puerta de Toledo](https://www.expedia.ca/Madrid-Hotels-Hotel-Puerta-De-Toledo.h54498.Hotel-Information) > > [Hotels in Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels.d6023515.Travel-Guide-Hotels) > > [5 Star Hotels in Kelowna](https://www.expedia.ca/5Star-Kelowna-Hotels.s50-0-d3997.Travel-Guide-Filter-Hotels) > > [Agumar Hotel](https://www.expedia.ca/Madrid-Hotels-Agumar-Hotel.h54492.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to Palma de Mallorca (PMI)](https://www.expedia.ca/lp/flights/yyz/pmi/toronto-to-palma-de-mallorca) > > [flights from region of waterloo intl airport](https://www.expedia.ca/lp/airports/ykf/flights-from-region-of-waterloo-intl-airport) > > [Flights from Toronto (YYZ) to Larnaca (LCA)](https://www.expedia.ca/lp/flights/yyz/lca/toronto-to-larnaca) > > [Flights from Toronto (YYZ) to Winnipeg (YWG)](https://www.expedia.ca/lp/flights/yyz/ywg/toronto-to-winnipeg) ### Packages > [Hawaii](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/213/Hawaii) > > [Las Vegas Vacations](https://www.expedia.ca/Las-Vegas.d178276.Destination-Travel-Guides) > > [Las Vegas Strip Vacations](https://www.expedia.ca/Las-Vegas-Strip.d800045.Destination-Travel-Guides) > > [Okinawa Island Vacations](https://www.expedia.ca/Okinawa-Island.d10805.Destination-Travel-Guides)