[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Smartr Madrid Atocha Aparthotel units with kitchens, a quick walk to Prado Museum ![Duplex, 3 Bedrooms, 2 Bathrooms (8 pax)](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/5d95cec6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Apartment, 1 Bedroom (4 pax) | Private kitchen](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/9f5fae0a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 1 Bedroom (4 pax) | Living area](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/15edfda6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Duplex, 3 Bedrooms, 2 Bathrooms (8 pax) | Living area](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/95a8c033.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Duplex, 3 Bedrooms, 2 Bathrooms (8 pax) | Living area](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/bef5a8a8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Smartr Madrid Atocha combines comfort with artistic charm near Plaza de Santa Ana. Guests stay connected with in-room WiFi while having easy access to cultural treasures like the Thyssen-Bornemisza National Museum and Prado Museum. 8.0 Very good ## Popular amenities ## Room options ### Check availability for these dates Tonight [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=5055779&PinnedHotelID=5055779&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Apartment, 1 Bedroom (4 pax) | Living area](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/15edfda6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom (4 pax) ### Highlights Air conditioning Heating Kitchen Full-sized refrigerator/freezer TV Washing machine Separate bedroom Memory foam bed - 1 bedroom - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Apartment, 2 Bedrooms (4 pax) | Living area](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/aa63f91b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms (4 pax) ### Highlights Air conditioning Heating Kitchen Full-sized refrigerator/freezer TV Washing machine 2 bedrooms Memory foam bed - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Twin Beds ![2 bedrooms, down comforters, memory foam beds, desk](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/f0794aab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms, 2 Bathrooms (6 pax) ### Highlights Air conditioning Heating Kitchen Full-sized refrigerator/freezer TV Washing machine 2 bedrooms Memory foam bed - 2 bedrooms - Sleeps 6 - 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed ![Duplex, 1 Bedroom (3 pax) | Living area](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/66280c11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Duplex, 1 Bedroom (3 pax) ### Highlights Air conditioning Heating Kitchen Full-sized refrigerator/freezer TV Washing machine Separate bedroom Memory foam bed - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ![Duplex, 2 Bedrooms, 2 Bathrooms (6 pax) | Living area](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/800b0a02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Duplex, 2 Bedrooms, 2 Bathrooms (6 pax) ### Highlights Air conditioning Heating Kitchen Full-sized refrigerator/freezer TV Washing machine 2 bedrooms Memory foam bed - 2 bedrooms - Sleeps 6 - 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed ![Duplex, 3 Bedrooms, 2 Bathrooms (8 pax)](https://images.trvl-media.com/lodging/6000000/5060000/5055800/5055779/49f8b443.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Duplex, 3 Bedrooms, 2 Bathrooms (8 pax) ### Highlights Air conditioning Heating Kitchen Full-sized refrigerator/freezer TV Washing machine 3 bedrooms Memory foam bed - 3 bedrooms - Sleeps 8 - 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed ## You may also like Ad ![Room amenity](https://images.trvl-media.com/lodging/1000000/20000/11700/11695/8db62f9e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NH Collection Madrid Suecia Madrid Centro - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,010 reviews CA $370 CA $407 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=924fc2b6-b84c-4f43-83ba-3c0cc7b584cb&top_cur=CAD) Ad ![Design Suite](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78400000/78394000/78393913/w3840h2557x0y3-fbcf21a7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Social Hub Madrid 4 star Moncloa-Aravaca - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-SmartRental-Atocha.h5055779.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-SmartRental-Atocha.h5055779.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41270%2C-3.69678&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=kZAy8f_y7VJ9vQrs14msBJOvq9w=) Calle Santa Maria, 36, Madrid, Community of Madrid, 28014 #### What's nearby - Prado Museum - 5 min walk - 0.4 km - Museo Nacional Centro de Arte Reina Sofía - 6 min walk - 0.6 km - Plaza Mayor - 13 min walk - 1.1 km - El Retiro Park - 19 min walk - 1.6 km - Royal Palace of Madrid - 19 min walk - 1.6 km #### Getting around - Anton Martin Station - 4 min walk - Madrid (XOC-Atocha Train Station) - 13 min walk - Adolfo Suarez Madrid-Barajas Airport (MAD) - 30 min drive #### Restaurants - ‪Chocolat - ‬1 min walk - ‪El Sur De Moratin - ‬1 min walk - ‪Cher's Karaoke - ‬1 min walk - ‪Masala Darbar - ‬1 min walk - ‪La Trocha - ‬1 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Smartr Madrid Atocha Aparthotel units with kitchens, a quick walk to Prado Museum Express check-out, tour/ticket assistance, and a front-desk safe are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include multilingual staff assistance. Each apartment has 2 bedrooms and offers free WiFi and a memory foam bed. Guests will find a kitchen with a refrigerator, a stovetop, and a microwave. Housekeeping is available on request. Smartr Madrid Atocha offers 15 air-conditioned accommodations with coffee/tea makers and hair dryers. Memory foam beds feature down comforters. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Cable television is provided. Housekeeping is provided on request. ## Similar properties ![Apartment | Living area](https://images.trvl-media.com/lodging/97000000/96120000/96115700/96115613/e90519a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maderas Apartments by Olala Homes Puente de Vallecas - Kitchen - Free WiFi - Air conditioning - Microwave 9.4 Exceptional 14 reviews CA $244 CA $366 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=96115613&PinnedHotelID=96115613&HadPinnedHotel=true®ionId=-1&adults=2) ![Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/34000000/33120000/33116900/33116854/bbb8ab97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 3Dorm / 3bathroom Apt-Gran Via Madrid Center-Terrace Madrid Centro - Kitchen - Washer - Dryer - Air conditioning 9.6 Exceptional 70 reviews CA $527 CA $854 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=33116854&PinnedHotelID=33116854&HadPinnedHotel=true®ionId=-1&adults=2) ![Dining](https://images.trvl-media.com/lodging/31000000/30780000/30772800/30772734/c6ea5955.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Apartment Gran Vía. Madrid Centro - Kitchen - Washer - Free WiFi - Air conditioning 10 Exceptional 25 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=30772734&PinnedHotelID=30772734&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, premium bedding, memory foam beds, individually decorated](https://images.trvl-media.com/lodging/43000000/42120000/42114000/42113961/acf4e190.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartamentos Principe 7 Madrid Centro - Free WiFi - Air conditioning - Soundproof rooms - Microwave 8.2 Very good 55 reviews CA $295 CA $383 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=42113961&PinnedHotelID=42113961&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Room](https://images.trvl-media.com/lodging/1000000/10000/8900/8814/2428c1f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Madrid Alameda Aeropuerto, Affiliated by Meliá Barajas - Pool - Free airport shuttle - Free WiFi - Restaurant 8.8 Excellent 1,421 reviews CA $184 CA $202 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=8814&PinnedHotelID=8814&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Duplex, 2 Bedrooms | Private kitchenette](https://images.trvl-media.com/lodging/27000000/26450000/26449300/26449265/be1626e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Slow Suites Chueca Madrid Centro - Kitchen - Washer - Dryer - Free WiFi 8.6 Excellent 667 reviews CA $223 CA $246 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=26449265&PinnedHotelID=26449265&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Studio Suite, Refrigerator & Microwave, Tower](https://images.trvl-media.com/lodging/18000000/17710000/17701200/17701133/d5789cbc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gran Via Suites The Palmer House Madrid Centro - Free WiFi - Breakfast available - Laundry 5.4 27 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=17701133&PinnedHotelID=17701133&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, City View | Living area](https://images.trvl-media.com/lodging/117000000/116160000/116152800/116152789/291f244f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerto Alto Apartments Puente de Vallecas - Kitchen - Washer - Dryer - Free WiFi 8.8 Excellent 8 reviews CA $156 CA $237 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=116152789&PinnedHotelID=116152789&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/113000000/112540000/112535800/112535757/09b0c47d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Silk Road Stay Usera - Washer - Air conditioning [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=112535757&PinnedHotelID=112535757&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Apartment | Private kitchen](https://images.trvl-media.com/lodging/106000000/105980000/105972900/105972834/b181afb4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Loft Imperial Arganzuela - Kitchen - Washer - Free WiFi - Air conditioning 9.4 Exceptional 17 reviews CA $176 CA $193 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=105972834&PinnedHotelID=105972834&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle (surcharge) ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Freezer - Full-sized refrigerator/freezer - Microwave - Stovetop - Toaster ### Bedrooms - 2 bedrooms - Bedsheets provided - Down comforter - Memory foam mattress ### Bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Living spaces - Living room ### Entertainment - 47-inch TV with cable channels ### Laundry - Washing machine ### Work spaces - Desk ### Comfort - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - Elevator - Smoking not allowed ### Services and conveniences - Housekeeping (on request) - Iron/ironing board - Mobile key entry - Multilingual staff - Safe at front desk - Tour and ticket assistance - Virtual front desk ### Location highlights - In a historical district - In the city center - Near a metro station - Near a train station ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Window guards ### General - 1 building - 15 units - 4 floors - Built in 1932 - Housekeeping (on request) ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 1:30 AM Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an access code To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation A virtual front desk provides assistance to guests For any questions, please contact the property using the information on the booking confirmation ### Access methods Access code ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: EUR 50 per stay - A damage deposit of EUR 50 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4) - Airport shuttle fee per child: EUR 30 (one-way), (up to 2 years old) - Housekeeping fee: EUR 30 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include window guards This property is professionally cleaned ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation This property caters to LGBTQ+ guests This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Madrid4Rentals Barrio las Letras SmartRentals Atocha Apartment Madrid SmartRentals Atocha Apartment SmartRentals Atocha Madrid SmartRentals Atocha Madrid SmartRentals Atocha Apartment Madrid SmartRentals Atocha Apartment Madrid Madrid SmartRentals Atocha Madrid ## Frequently asked questions ### Is Smartr Madrid Atocha pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Smartr Madrid Atocha? > This property doesn't offer parking. ### What time is check-in at Smartr Madrid Atocha? > Check-in start time: 3 PM; Check-in end time: 1:30 AM. ### What time is check-out at Smartr Madrid Atocha? > Check-out is at 11 AM. ### Does Smartr Madrid Atocha provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of EUR 30 per vehicle applies. ### Where is Smartr Madrid Atocha located? > Located in Madrid Centro, this aparthotel is within a 10-minute walk of Plaza de Santa Ana, Prado Museum, and Thyssen-Bornemisza National Museum. Museo Nacional Centro de Arte Reina Sofía and Plaza Mayor are also within 15 minutes. Anton Martin Station is only a 4-minute walk and Lavapies Station is 8 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Smartr Madrid Atocha Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 98 8 - Good 75 6 - Okay 28 4 - Poor 13 2 - Terrible 17 ### 8.4/10 Cleanliness ### 8.4/10 Staff & service ### 8.2/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.2/10 Eco-friendliness ### 10/10 Excellent #### Yessica Mar 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great place ##### Yessica ### 10/10 Excellent #### Richard Jun 25, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Very comfortable and large space to relax when not out exploring Madrid. A little loud on a Saturday night, but otherwise it was great! ##### Richard Stayed 3 nights in Jun 2024 ### 6/10 Okay #### Diana Apr 6, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I liked the property it is less that shows in the picture but it has everything you might need. Great location ##### Diana Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Erik Jul 31, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication It was a great place in a very walkable neighborhood near the subway and the Prado. They made everything easy, providing all the information we needed and answering our questions, and then leaving us to just live in the apartment. Highly recommended! ##### Erik Stayed 7 nights in Jul 2024 ### 10/10 Excellent #### Jennifer Oct 30, 2023 Liked: Cleanliness, property conditions & facilities, communication Loved it ##### Jennifer Stayed 3 nights in Oct 2023 ### 8/10 Good #### Denise Jul 15, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Modern and spacious for 5 people. Great location, walking distance to Prado museum and city center. Very nice to have 2 bathrooms. Beds were comfortable. Entry codes were sent at last minute and our phone service wasn't working, so a bit clunky check in. ##### Denise ### 10/10 Excellent #### PD Apr 12, 2024 Liked: Cleanliness, communication #### good property Clean and tidy 2 room apartment, comms were excellent, although had to wait until exactly the start of reservation. no option for early check in. but good overall experience. ##### PD Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Thomas Sep 14, 2024 Liked: Cleanliness Disliked: Communication Terrible mess getting codes for entry. I sent all info and credit card deposit in advance. Expected codes on date of stay. No response from property. Phone turned off. No response to text. Finally Hotel. Com sent me to the wrong property management office address . It was a mess! ##### Thomas Stayed 1 night in Sep 2024 ### 8/10 Good #### Nicolas May 18, 2023 Liked: Cleanliness, property conditions & facilities, communication Everything goof ##### Nicolas Stayed 4 nights in May 2023 ### 10/10 Excellent #### sohail May 29, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Close to most sites. Easy to hail a taxi if needed. Lots of food choices. Felt safe with lots of police presence, there was a police station close by. Wish they had a dryer. We could not hang laundry outside because it rained a lot during our stay. Wish we had a face to face contact during checkin. We did not do any cooking but it looked like there were plenty of pots and pans to do so ##### sohail Stayed 4 nights in May 2023 ### 4/10 Poor #### Rodrigo Jul 8, 2024 Disliked: Cleanliness, room comfort, communication #### Totally ghetto First thing we got as welcome greeting a set of buckets and moping set ! Then, the rooms could never be chilled due to the A/C would not work properly. The attic is right under the Madrid sun , we spent the time sweating like in a sauna ! Unfortunately, we could not move out due to summer time and places were completely book. I will definitely want my money back ! ![Next to the sink a welcome set on buckets and moping stick ! ](https://a.travel-assets.com/ugc/hotel-reviews/792BC9FD8DC9D61F0E8EB6785AE18586D07952C91719927682447.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Stained furniture ](https://a.travel-assets.com/ugc/hotel-reviews/F37AB11CE4C6C49C4F9925E94A00D8943B802DC71719927687903.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The walls with freak old designs ](https://a.travel-assets.com/ugc/hotel-reviews/D9F6C4ED344ACB6FB4E614785DA6E1DB49261A211719927682821.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![More stain furniture. Not welcome to seat there ! ](https://a.travel-assets.com/ugc/hotel-reviews/088284A27E716D50D2A8364D5EE7C95D9727D7421719927690019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rodrigo Stayed 3 nights in Jun 2024 ### 4/10 Poor #### Rodrigo Jul 2, 2024 Disliked: Cleanliness, room comfort, communication #### Totally ghetto First thing we got as welcome greeting a set of buckets and moping set ! Then, the rooms could never be chilled due to the A/C would not work properly. The attic is right under the Madrid sun , we spent the time sweating like in a sauna ! Unfortunately, we could not move out due to summer time and places were completely book. I will definitely want my money back ! ![Next to the sink a welcome set on buckets and moping stick ! ](https://a.travel-assets.com/ugc/hotel-reviews/792BC9FD8DC9D61F0E8EB6785AE18586D07952C91719927682447.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Stained furniture ](https://a.travel-assets.com/ugc/hotel-reviews/F37AB11CE4C6C49C4F9925E94A00D8943B802DC71719927687903.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The walls with freak old designs ](https://a.travel-assets.com/ugc/hotel-reviews/D9F6C4ED344ACB6FB4E614785DA6E1DB49261A211719927682821.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![More stain furniture. Not welcome to seat there ! ](https://a.travel-assets.com/ugc/hotel-reviews/088284A27E716D50D2A8364D5EE7C95D9727D7421719927690019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rodrigo Stayed 3 nights in Jun 2024 ### 8/10 Good #### Verified traveller Oct 25, 2023 Liked: Cleanliness, room comfort Disliked: Communication #### Could be better Problems getting into the hotel. When we arrived no one on site to give us keys and it took us time to contact people to tell us how to get the keys. Once in things went better. Stairs to second level ( bedrooms) were long and had no rail to help with navigation. Would not recommend if over 50. ##### Verified traveller Stayed 3 nights in Oct 2023 ### 4/10 Poor #### Verified traveller Jan 3, 2024 Liked: Cleanliness #### No hot water Pros 1.- good location 2.- spacious living areas ( kitchen, living room etc) Cons 1.- No hot water, it seams they have a water heater for the building so if someone on another apartment takes a shower , you are out of luck and it’s freezing cold water for you . ( I contacted them and in 4 days they never took care of it ) 2.- thin walls, so if you get a noisy neighbor… So if you like cold showers then this is the place for you . ##### Verified traveller Stayed 4 nights in Dec 2023 ### 4/10 Poor #### Cristina Sep 20, 2022 Liked: Cleanliness Disliked: Communication #### Disappointed Had two call many times to get info about my key and the shower was blocked so I had to call them and complain. They did fixed it later on the day but it should not happen in the first place. ##### Cristina Stayed 3 nights in Sep 2022 ### 2/10 Terrible #### Maria Nov 25, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Communication Although the apartment was ok and clean, it is not what I was looking for. It is advertised as a hotel room and it is not. I wasn’t informed I needed to do an online check-in otherwise I didn’t have the code to enter the building. I didn’t know I had to wait outside on the street until 3:00pm to get a code to enter. I didn’t know their “lobby” was in another address very far away. So I was on the street until found wifi from a shop who told me they were frustrated bcse this was a continuous situation of miss information that customers were getting every time they booked this place. ##### Maria Stayed 1 night in Nov 2023 ### 4/10 Poor #### Joe peter Jul 26, 2022 Liked: Cleanliness Disliked: Communication The Space within the unit was good....But the condition of the unit was definitely not up to standard. We could not lock the lower washroom door as it was jammed and the handle on the inside was broken. Also one of the bedroom's headroom was all scraped up and the surface was not pleasant to look at... The main area of disappointment was the lack of Service and Courtesy. When we arrived at the building we could not get in as there was no one there to welcome us. We tried to email and to text but nothing worked. We only managed to get into the building when a guest was kind enough to let us in and gave us the telephone number to make contact.. When we did make contact the person from SmartRental said that we had to make a payment of Euro 200 in case we damage something in the condo.I said ok and gave my Visa number which he said did not work. so i gave my Master Card which he said also did not work. Then Smartrental said i would have to make the payment in person and to do that i would have come to where he was located. He gave me the address of his location. I got a Taxi and after a 15 minute drive ( one way) I got to the location where two guys were sitting behind a Desk in a Hallway. This looked to me as being rather suspicious. Anyway I gave my Visa Card, and for whatever reason the Visa card worked this time. ( It did not work when I was giving the number over the phone) I only hope this was Not a scam, because I left the Unit in perfect condition ( as i found it ) ##### Joe peter Stayed 7 nights in Jul 2022 ### 8/10 Good #### Jordi Nov 25, 2024 Liked: Cleanliness, room comfort, communication ##### Jordi Stayed 1 night in Nov 2024 ### 10/10 Excellent #### ROBERTO Oct 11, 2024 Liked: Cleanliness, room comfort, communication #### Excelente opción de hospedaje en Madrid Excelente opción para hospedaese y explorar la ciudad, espacios muy comodos. ##### ROBERTO Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Bjarne Sep 21, 2024 Liked: Cleanliness, amenities, room comfort Disliked: Communication ##### Bjarne Stayed 4 nights in Sep 2024 ### 8/10 Good #### Andrea Aug 31, 2024 Liked: Cleanliness, property conditions & facilities, communication ##### Andrea Stayed 1 night in Aug 2024 ### 2/10 Terrible #### KAORU Aug 12, 2024 Hotels.comに記載されている住所は間違っています。訂正しなければ旅行者が危険な目に合います。 事前にチェックインに必要な手順を予め提示すべきです。 土曜日に銀行からの振込は不可能です。 ##### KAORU Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Abdirahman Aug 7, 2024 Liked: Cleanliness, room comfort, communication ##### Abdirahman Stayed 5 nights in Jul 2024 ### 10/10 Excellent #### Arturo J Jun 14, 2024 ##### Arturo J Stayed 1 night in Jun 2024 ### 4/10 Poor #### Enrique May 29, 2024 Liked: Cleanliness Disliked: Property conditions & facilities Escalera interior incomoda. Aislamiento luminico en mal estado. Palomar en la ventana. Aire acondicionado estropeado Techo bajo en baño. ##### Enrique Stayed 1 night in May 2024 ## Expedia's Latest Trends ### Hotels > [Oceanfront Suites at Cowichan Bay](https://www.expedia.ca/Duncan-Hotels-Oceanfront-Suites-At-Cowichan-Bay.h900514.Hotel-Information) > > [Hotels with Free Parking in Downtown Seattle](https://www.expedia.ca/Downtown-Seattle-Seattle-Hotels-Hotels-With-Free-Parking.0-n800130-0-tHotelswithFreeParking.Travel-Guide-Filter-Hotels) > > [NH Collection Madrid Colón](https://www.expedia.ca/Madrid-Hotels-NH-Collection-Madrid-Colon.h523330.Hotel-Information) > > [Cabin Rentals Gull Lake](https://www.expedia.ca/Gull-Lake-Cabins.d3000442926-aaCabins.Travel-Guide-Accommodation) > > [Madrid Marriott Auditorium Hotel & Conference Center](https://www.expedia.ca/Madrid-Hotels-Madrid-Marriott-Auditorium-Hotel-Conference-Center.h908863.Hotel-Information) > > [Hotel Puerta de Toledo](https://www.expedia.ca/Madrid-Hotels-Hotel-Puerta-De-Toledo.h54498.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.ca/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Hotels in Maple Ridge](https://www.expedia.ca/Maple-Ridge-Hotels.d10581.Travel-Guide-Hotels) > > [Barceló Emperatriz](https://www.expedia.ca/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [Excellence Punta Cana - Adults Only All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Excellence-Punta-Cana-Adults-Only-All-Inclusive.h982733.Hotel-Information) > > [Jag Boutique Hotel](https://www.expedia.ca/St-Johns-Hotels-Jag-Boutique-Hotel.h10090079.Hotel-Information) > > [Boutique Hotels in Downtown Seattle](https://www.expedia.ca/Downtown-Seattle-Seattle-Hotels-Boutique-Hotel.0-n800130-0-tBoutiqueHotel.Travel-Guide-Filter-Hotels) > > [Hard Rock Hotel Madrid](https://www.expedia.ca/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Vancouver Marriott Pinnacle Downtown](https://www.expedia.ca/Vancouver-Hotels-Vancouver-Marriott-Pinnacle-Downtown.h422944.Hotel-Information) > > [Sandy Haven Resort](https://www.expedia.ca/Negril-Hotels-Sandy-Haven-Resort.h4905127.Hotel-Information) > > [Agumar Hotel](https://www.expedia.ca/Madrid-Hotels-Agumar-Hotel.h54492.Hotel-Information) ### Flights > [Austral Lineas Aereas](https://www.expedia.ca/Canada-Jetlines-Flights.cAU.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Mumbai (BOM)](https://www.expedia.ca/lp/flights/yyz/bom/toronto-to-mumbai) > > [Flights from St. John's (YYT) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yyt/yyz/st-johns-to-toronto) > > [Flights from Calgary (YYC) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyc/yvr/calgary-to-vancouver) > > [Flights from Indira Gandhi Intl. to YTO-All Airports](https://www.expedia.ca/lp/flights/del/yto/delhi-to-toronto) > > [Flights from Vancouver (YVR) to Kamloops (YKA)](https://www.expedia.ca/lp/flights/yvr/yka/vancouver-to-kamloops) ### Cars > [Car rentals in Hawaii](https://www.expedia.ca/Destinations-In-Hawaii.d213.Car-Rental-Destinations) > > [Thrifty Car Rental Car Rentals In Vancouver Intl](https://www.expedia.ca/Thrifty-Car-Rental-Car-Rentals-In-Vancouver-Intl.d5396057-c45.Car-Rental-Guide-Suppliers) > > [Car rentals near Swartz Bay Ferry Terminal](https://www.expedia.ca/Car-Rentals-In-Swartz-Bay-Ferry-Terminal.d6253395.Car-Rental-Guide) ### Packages > [Caribbean Vacations](https://www.expedia.ca/Caribbean.d6022969.Destination-Travel-Guides) > > [Dubai Vacations](https://www.expedia.ca/Dubai.d6053839.Destination-Travel-Guides) > > [Las Vegas Vacations](https://www.expedia.ca/Las-Vegas.d178276.Destination-Travel-Guides) > > [romantic vacations](https://www.expedia.ca/lp/theme-vacations/romantic-vacations)