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Reviews of Smartflats Design Luxembourg

3.5 out of 5
Smartflats Design Luxembourg
10 Rue Adolphe Fischer, Luxembourg City

Reviews

5.8
Rating 10 - Excellent. 3 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 6 out of 19 reviews" "

5.6/10

Cleanliness

5.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Bruno

Travelled with family
Stayed 3 nights in Jan 2024

8/10 Good

Alexander

Stayed 3 nights in May 2020

2/10 Terrible

hany

Stayed 3 nights in Nov 2019

10/10 Excellent

Miharisoa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Diana

Stayed 2 nights in Jun 2023

2/10 Terrible

olympe

Disliked: Cleanliness, property conditions & facilities
Worst travel experience ever. Dirty and unsafe. The room wasn't clean when I arrived (after 4pm): used bed sheets and towels full garbage can. One of the blinders was broken and the kitchen table was about to break (hard to work when the table is bobbling so hard). Finally to top thing off, I was locked inside the room for hours because the electric lock was brocken. I missed business meetings because the Support team couldn't care less (it doesn't feel good when you keep calling to be able to get out and the Support agent just tells you "don't worry, someone will come today"). This place is not safe - imagine being locked in the room if there is a fire or other safety hazard. Of course they are no longer responding and are refusing to refund me. To be avoided entirely.

10/10 Excellent

Mariana

Stayed 5 nights in Nov 2022
Response from Julia from Smartflats Design - Luxembourg on Nov 29, 2022
Cara Mariana,agradecemos a sua preferência e avaliação.Ficamos muito satisfeitos por ter apreciado a sua estadia connosco.Esperamos voltar a recebê-la em breve. Cumprimentos,Julia from Smartflats Design - Luxembourg

2/10 Terrible

Mayra

Travelled with family
Disliked: Cleanliness, amenities
Muy mala comunicación, no te respetan nada si no estás conforme con lo que te ofrecen no te reembolsan nada
Stayed 2 nights in Oct 2022
Response from Julia from Smartflats Design - Luxembourg on Oct 26, 2022
Apreciada Mayra,Ante todo, agradecemos que nos transmita sus impresiones.Lamentamos que nuestro personal no lograse colmar sus expectativas. No obstante, echamos en falta algunos detalles en su reseña. Si lo desea, puede ponerse en contacto con nosotros para transmitirnos más información al respecto.En cualquier caso, su notificación ha sido remitida al departamento correspondiente y será tenida en cuenta a la hora valorar posibles alternativas futuras.Gracias por su testimonio, nos ayuda a identificar nuevas líneas de mejora.Esperamos tener la oportunidad de volver a recibirla en el futuro.Atentamente,Julia from Smartflats Design - Luxembourg

8/10 Good

Ronni Krogh Haahr

Stayed 4 nights in Sep 2022
Response from Julia from Smartflats Design - Luxembourg on Nov 25, 2022
Kære Ronni.Mange tak for I valgte at booke jeres ophold hos os og for anmeldelsen af jeres ophold hos Smartflats Design - Luxembourg.Tak for den flotte karakter for opholdet hos os.Det vil altid være en fornøjelse at byde dig velkommen tilbage.Julia from Smartflats Design - Luxembourg

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jan 2022

6/10 Okay

Philippe et Veronika

Business traveller
Disliked: Cleanliness, room comfort
Pas propre, communication difficile, bien placé
Nous étions très décu de la communication et de la propreté, même si smarflats est bien placé. L'appartement n'était pas correctement nettoyé, on avait envoyé des photos, les responsable était d'accord avec nous. L'équipe de nettoyage est venu après trois jours pour dire que maintenant ils ne vont plus nettoyé, car on est déjà 3 jours dans l'appartement. La communication est difficile, car à chaque fois qn d'autre est en ligne et l'un savait pas ce qu'a fait l'autre. Les mails sont resté sans réponse. On nous avait accordé un nuit de remboursement, car notre vol était annulé et on était obligé de partir une nuit plutôt. Malheureusement on attend toujours le remboursement. On ne peut pas recommandé cette établissement, même si très bien placé.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
: équipements, calme du quartier, proximité du centre ville, propreté et modernité de la chambre, lit confortable, douche magnifique. - : un volet de cassé, bruit des avions, serviette coincée derrière le radiateur
Stayed 2 nights in May 2021

8/10 Good

alexandre

Business traveller
Well located
Well located but a little bit noisy and the studio could be better furnished (cleaning material + kitchen supplies)
Stayed 15 nights in Dec 2020
Response from Smartflats Customer Service on Feb 2, 2021
Hello Alexandre, Thank your for this great review ! We are glad that you enjoyed your stay with us. Our team has taken your observations into consideration and we're going to work on it very quickly with the maintenance/the professional housekeeping service. We hope to see you again in one of our Aparthotels Smartflats residences. We wish you a nice day, The Smartflats team.

10/10 Excellent

Jean Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je reviendrai
+ Petit parking à l'arrière, Grande télé. Bon Wifi. Beaucoup d'espace - Micro-onde assez compliqué (je n'ai pas lu le mode d'emploi :-).
Stayed 2 nights in Nov 2019

2/10 Terrible

Geoffrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019