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Reviews of Microtel Inn & Suites by Wyndham London

2.5 out of 5
Microtel Inn & Suites by Wyndham London
1895 Highway 192 W, London, KY

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 974 reviews" "
Rating 8 - Good. 297 out of 974 reviews" "
Rating 6 - Okay. 147 out of 974 reviews" "
Rating 4 - Poor. 94 out of 974 reviews" "
Rating 2 - Terrible. 59 out of 974 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Lindsey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff was nice, the room smelt musty and the bedding and carpet had a musty dampness to it. The bathroom shower was rigged with something weird in the shower.
Stayed 1 night in May 2024
Response from Sarah on May 28, 2024
Thank you for your feedback. We're glad to hear that you found our staff nice. We apologize for the issues you encountered with the musty smell and dampness of the bedding and carpet, as well as the unusual condition of the bathroom shower.Please know that your comments have been noted, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide you with a more comfortable stay in the future.

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah on May 28, 2024
Thank you for the review! We're glad you enjoyed your stay.

6/10 Okay

Dakota

Travelled with partner
Liked: Staff & service
The people up front were nice and very helpful. Staff overall is very nice and helpful. Rooms need some maintenance most of my cupboards and cabinets were falling off the hinges. As a former Housekeeper for Wyndham at Arrowpoint I was a little disappointed in cleanliness of the room. My feet turned black from the carpet there was used towels, wrappers, hair clippings hangers and more under the bed and couch. Noisy guest with dogs in the room above or next to us constantly barking through the night and day.
Stayed 7 nights in May 2024
Response from Sarah on May 28, 2024
Thank you for sharing your feedback. We're glad to hear that our front desk staff and overall team were nice and helpful. However, we're sorry to learn about the maintenance and cleanliness issues you encountered in your room.Your concerns regarding the condition of the cupboards and cabinets, as well as the cleanliness of the carpet and under furniture, are being addressed with our maintenance and housekeeping teams to ensure these problems are resolved promptly. Additionally, we apologize for the noise disturbances from other guests' pets, and we are working on better managing such situations to ensure a more peaceful stay for all our guests.Your feedback is invaluable as it helps us improve our services. We hope you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking spaces seem to be limited
Stayed 1 night in May 2024
Response from Sarah on May 21, 2024
Thank you for the rating. We apologize for the inconvenience of limited parking.

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sarah on May 21, 2024
I'm sorry to hear that your recent stay at the Microtel was so unsatisfactory that you rated it 1 out of 5. Please let us know how we can improve.

10/10 Excellent

Tammara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn't lie was all the construction going on in that area which made it a bit hard to enter or exit the hotel
Stayed 2 nights in May 2024
Response from Sarah on May 21, 2024
It sounds like the construction in the area made your stay at the Microtel more challenging, particularly with entering and exiting the hotel. External factors like construction can indeed impact the overall experience, and it's valuable feedback for both the hotel management and potential future guests to be aware of.

6/10 Okay

Moe

Business traveller
Disliked: Staff & service, property conditions & facilities
Needs some renovations but is acceptable for a night or two
Stayed 5 nights in May 2024
Response from Sarah on May 21, 2024
Thank you for your review.

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Very friendly helpful staff
Stayed 1 night in May 2024
Response from Sarah on May 15, 2024
Thank you for your review and rating. We're happy you found the staff very friendly and helpful. Safe Travels!

10/10 Excellent

Martha

Travelled with partner
Liked: Amenities
Needs an update was clean and breakfast was good staff was very friendly
Stayed 1 night in May 2024
Response from Sarah on May 14, 2024
We're in the works of a renovation! Thanks for the review.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sarah on May 14, 2024
Thanks for the rating

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah on May 14, 2024
Thanks for the rating.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and reasonably priced. If you can go for the larger room.
Stayed 3 nights in May 2024
Response from Sarah on May 7, 2024
Thank you for your review and rating. We're glad you enjoyed your stay. Safe travels!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While it was clean, staff great, the room was damp , and the air was thick even with the a/c it was very musty and humid. My socks felt wet walking on the carpet and my clothes damp getting into the car to leave . Vent in the bathroom needs repair .
Stayed 1 night in May 2024
Response from Sarah on May 7, 2024
Thank you for sharing your recent experience with us. We appreciate your valuable feedback, and we're glad to hear that you found our hotel clean and our staff accommodating.However, we sincerely apologize for the discomfort you experienced due to the dampness and musty air in your room. This is certainly not the experience we want our guests to have, and we understand the importance of a comfortable environment during your stay.Please know that we take your comments seriously, and we will be addressing the issues you mentioned, including the dampness in the room, the musty air, and the vent in the bathroom. Our maintenance team will be immediately tasked with resolving these issues to ensure that future guests do not encounter similar challenges.We hope that despite this inconvenience, you were still able to enjoy some aspects of your stay with us. Your feedback is incredibly valuable to us as we continuously strive to improve our services and facilities.

2/10 Terrible

Tez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were nice and understanding when I told them I needed to cancel my stay. They apologized and I want to give them credit for that. Still, the room had wads of long black hair stuck to the floor in several places and also in the tub and on the "fresh" towels. Will never book with that chain again.
Stayed 4 nights in Apr 2024
Response from Sarah on May 2, 2024
It's great to hear that the staff handled your cancellation request with understanding and professionalism, but it's disappointing that the cleanliness of the room didn't meet your expectations. Finding hair in various places definitely doesn't create a pleasant experience. This issue will be brought up with the housekeeping supervisor. Safe travels.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walls a little thin could hear noise from other rooms
Stayed 1 night in Apr 2024
Response from Sarah on May 2, 2024
Thank you for your review and rating. We are sorry the walls were a little thin and you could hear noises from other rooms. Have a safe trip.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 16, 2024
Thanks

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and overall a good experience. Will definitely be back!!!
Stayed 5 nights in Mar 2024
Response from Sarah on Apr 16, 2024
It's great to hear that you had a positive experience with the staff and that you plan to return! If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. We're here to help!

10/10 Excellent

Lauren

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, pet friendly
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Thank you for sharing your positive rating!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs barking next door is terrible.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 3, 2024
I apologize for the inconvenience of a dog barking next door. Please let the front desk know if you encounter this during your stay.

2/10 Terrible

Taury

Stayed 1 night in Mar 2024
Response from Sarah on Apr 23, 2024
I'm sorry to hear that your experience fell short of expectations. We take your feedback seriously and would like to understand more about what went wrong during your stay. If you're comfortable sharing more details, please let us know so we can address any issues and ensure a better experience for future guests. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sarah on Apr 3, 2024
Thank you for your rating.

8/10 Good

Ann

Travelled with family
Liked: Staff & service
The property needs some TLC. Our bathroom shower was kinda in disrepair. Our room was right next to the front desk and breakfast room and was very noisy. Overall it sufficed for our stop heading south for spring break but I would probably not stay there again.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Thank you for sharing your feedback. It's helpful to know about your experience, including the issues with the bathroom and noise. If you have any further comments or if there's anything else I can assist you with, please feel free to let me know.

6/10 Okay

Linda

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stay was nice. But we had a bad expierence on housekeeping. Saturday we asked staff to change sheets. We came back and room was cleaned, but sheet was not changed. Sunday we stripped sheets off bed to force staff to provide new sheets. We even spoke to housekeeper about towels. We came back late and nothing was done. Beds not made, no new towels and mo.new toilet paper. Called down and fresh towels and sheet was brought up. $20 was knocked off the bill. Stay was a bit disappointed. Staff manager really apologize and tried to help.
Stayed 3 nights in Mar 2024
Response from Sarah on Mar 27, 2024
Thank you for sharing your experience. It's unfortunate to hear about the issues you encountered with housekeeping during your stay. Your feedback will be valuable for the hotel management to address these issues and improve their service quality. If there's anything else you'd like to add or if you have any further concerns, feel free to let me know.

8/10 Good

Jen

Liked: Staff & service, property conditions & facilities
Decent price with having a nice breakfast and an indoor swimming pool
Stayed 2 nights in Mar 2024
Response from Sarah on Mar 27, 2024
Thank you for your review!

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is coveniently located near hwy 75, easy on and off. The room itself was so so, still has damaged furniture from the 80s, bathroom was clesn and ok, nothing like a fancy hotel. I've stayed in better Microtel Suites, this one needs imprvements. Ok for the price.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Thank you for sharing your experience. It's helpful to know about the condition of the room and the need for improvements. If there's anything specific you think could be improved or if you have any other feedback, please feel free to let me know.

10/10 Excellent

Carol

Travelled with partner
Liked: Staff & service
Good location. Friendly staff
Stayed 1 night in Mar 2024
Response from Sarah on Mar 20, 2024
Thank you for your review!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice hotel. Never stayed in London KY before. Staff were very nice. Ate at restaurant next to hotel. Great recommendation. Nice stay except noisy guests showed up at 3 am. Never got back to sleep. Would suggest having a room or 2 available for late check ins on first floor away from other guests. Nothing to do with hotel staff at all.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 20, 2024
It sounds like you had a generally positive experience at the hotel, but were disrupted by noisy guests during your stay. Your suggestion of having rooms available for late check-ins on the first floor away from other guests is reasonable and could help mitigate noise disturbances for late arrivals. Providing feedback like this can help hotels improve their guest experience.

8/10 Good

Marie

Travelled with partner
Nice welcome at check-in. Info on nearby restaurants provided. Bottle of water on check out. Some fruit with breakfast would have been nice
Stayed 1 night in Mar 2024
Response from Sarah on Mar 20, 2024
It seems like you had a pleasant check-in experience and appreciated the information about nearby restaurants. While you enjoyed the gesture of a bottle of water at check-out, you felt that having some fruit available with breakfast would have been a nice addition.

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness
Stayed here before but the latest stay was not as pleasant. The food options have declined in quality and service was more lacking.
Stayed 1 night in Feb 2024
Response from Sarah on Mar 14, 2024
Thank you for sharing your experience. It's disappointing to hear that the quality of food options and service has declined since your last stay. Your feedback will be important for the hotel management to address any issues and improve the overall experience for guests. If you have any further comments or if there's anything else I can assist you with, please feel free to let me know.

6/10 Okay

Mark

the bathroom seems old
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, clean room, exceptional staff, good breakfast
Stayed 1 night in Feb 2024
Response from Sarah on Feb 29, 2024
We're glad you enjoyed your stay with us. Thank you for leaving us a review! Safe travels.

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service
Nice area
Stayed 1 night in Feb 2024
Response from Sarah on Feb 29, 2024
Thank you for the review!

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah on Feb 21, 2024
Thank you for sharing your rating. If there's anything specific you'd like to share about your experience, feel free to let me know.

8/10 Good

Iris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and helpful. Forgot an important item and they were quick to call me and let me know.
Stayed 1 night in Feb 2024
Response from Sarah on Feb 19, 2024
It's wonderful to hear that the staff at the hotel were attentive and went the extra mile to assist you. Their quick response in notifying you about the forgotten item shows their dedication to providing excellent service. Safe travels!

8/10 Good

Janet

Stayed 1 night in Feb 2024
Response from Sarah on Mar 22, 2024
Thank you for the rating. Safe travels!

10/10 Excellent

Shannon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this hotel. It was clean, quiet, and the staff was very friendly. We checked in, and the toilet wouldn't quit running in our room, so before we moved anything in, I went to the front desk and she immediately moved us to a different room quickly. The breakfast was also really good. Waffles, but also eggs, sausage, potatoes, biscuits and gravy. Very good. When we checked out they gave my husband a complimentary water with a sticker thanking us for the stay with my name printed on it. Extra, nice, personal touch.
Stayed 1 night in Feb 2024
Response from Sarah on Feb 15, 2024
Thank you for taking the time to leave us a review and rating. We're glad you enjoyed your stay and look forward to seeing you again. Have a safe trip!

4/10 Poor

martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Other guests were very noisy until 3am! Wasn’t as clean as when we stayed last year!
Stayed 1 night in Jan 2024
Response from Sarah on Feb 1, 2024
I'm sorry to hear that your recent stay at the hotel was marred by noisy neighbors and a perceived decline in cleanliness compared to your previous visit. These are indeed significant concerns that can impact the overall comfort of your stay, these issues will be reported to appropriate department managers.

2/10 Terrible

Dana

Stayed 3 nights in Jan 2024
Response from Sarah on Mar 20, 2024
Thank you for your feedback. If you have any specific concerns or issues you'd like to address, please let me know, and I'll do my best to assist you.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly aand breakfast was great.
Stayed 1 night in Jan 2024
Response from Sarah on Jan 31, 2024
Thank you for your rating and review. It sounds like you had a positive experience with friendly staff and a great breakfast!

10/10 Excellent

Mohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sarah on Jan 29, 2024
Thank you for the rating!

8/10 Good

Sharon

Travelled with family
Liked: Staff & service
Friendly staff! Good location
Stayed 1 night in Jan 2024
Response from Sarah on Jan 29, 2024
It's fantastic to hear that you had a positive experience with friendly staff and found the hotel's location to be good. A welcoming and helpful staff can contribute significantly to a pleasant stay, and a convenient location adds to the overall experience.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very pleased. Room was cozy. Pool was surprisingly heated and awesome. Great sleep. Great breakfast. Cons: smoke residue filled hallway but room was clear. Hotel could use some updates. Overall I was happy and would love to stay again
Stayed 1 night in Jan 2024
Response from Sarah on Jan 29, 2024
I'm glad to hear that you had a generally positive experience during your stay. A cozy room, a heated pool, great sleep, and a satisfying breakfast are all wonderful aspects of a hotel stay. Safe Travels!

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
This was horrible. The pics are not this location. The whole property smelled like weed. It was dirty and desk clerk was high and no help. This place is a disgrace
Stayed 1 night in Jan 2024
Response from Sarah on Jan 26, 2024
I'm sorry to hear about your negative experience. It's certainly disappointing when the actual conditions do not match the representations, and when issues such as cleanliness and unprofessional staff impact your stay. The issues will be addressed with the staff.

10/10 Excellent

Cathy

Stayed 1 night in Jan 2024
Response from Sarah on Jan 24, 2024
Thank you for the rating! We're glad you enjoyed your stay.

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only real complaint would be the road noise. The rooms are dated, but appear to be very clean. The staff was really friendly.
Stayed 1 night in Jan 2024
Response from Sarah on Jan 17, 2024
Thank you for your rating and review. We're glad you enjoyed your stay with us. Renovations are in the near future. Safe Travels!

10/10 Excellent

Ella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sarah on Jan 11, 2024
Thank you for the rating!

6/10 Okay

josie

Liked: Staff & service, room comfort
Room with one queen as bed was very small.
Stayed 1 night in Dec 2023
Response from Sarah on Jan 9, 2024
It's not uncommon for rooms with a single queen-size bed to feel smaller, especially if you are used to larger sleeping spaces. The size of a queen bed is typically around 60 inches by 80 inches (152 cm by 203 cm). If you found the room to be cramped, it might be helpful to consider booking accommodations with a larger bed or exploring options for rooms with two beds if available.When making future reservations, you can specify your preference for a larger bed or more spacious room. Additionally, reading guest reviews or contacting the hotel directly to inquire about room sizes and configurations can provide a better understanding of what to expect.

8/10 Good

Andre

Travelled with family
Liked: Staff & service, property conditions & facilities
Cabinets were dusty, there was some dirt under the beds. Everything else was great. Staff were nice and helpful.
Stayed 1 night in Jan 2024
Response from Sarah on Jan 9, 2024
We apologize for the dust and dirt but we are glad everything else was great. We hope to see you again soon!

10/10 Excellent

Madeline

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sarah on Jan 9, 2024
Thank you for the rating!

6/10 Okay

Billie

Travelled with family
Be Aware!!!!!My son called me the day of check in and was told since he was local I had to put a $100 security deposit down. So we did and we were told that it would go right back on the card after check out. So I waited 7 days and never received the money back. I called the office and she told me they never refunded me and that you usually have to call and get it back. Be aware!!!!! So hopefully I will get it back. Not worth the trouble. Stay somewhere else.
Stayed 1 night in Dec 2023
Response from Sarah on Jan 4, 2024
I'm sorry to hear about the issue you experienced with the security deposit at the hotel. It can be frustrating when expectations are not met, especially regarding financial transactions. We take a 100 security deposit for all locals, cash and 3rd party reservations. This is to cover incidentals including but not limited to smoking in the rooms, damages or missing items. The money is returned at check out if everything checks out. Deposits held on credit cards will take 7-10 days (excluding holidays), depending on your bank, to go back on the card. Again, I apologize for any inconvenience this has caused.