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Holiday Inn Hotel & Suites London by IHG

3.0 star property
Eco-friendly comfort meets active lifestyle at this Westminster retreat, with an indoor pool for relaxation and a well-equipped gym for energizing workouts

Choose dates to view prices

Holiday Inn Hotel & Suites London, in Westminster's heart, offers a practical retreat with wellness options. Swim in the indoor pool or use the gym. The on-site restaurant serves meals all day, and the 24-hour business center and dry cleaning services handle practical needs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

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About this property

Holiday Inn Hotel & Suites London by IHG

  • Hotel located in White Oaks
  • You can look forward to dry cleaning/laundry services, a gym, and a 24-hour business center at Holiday Inn Hotel & Suites London by IHG. Stay connected with free in-room WiFi, and guests can find other amenities such as a snack bar/deli.
  • You'll also enjoy perks such as:
    • An indoor pool
    • Free self parking
    • Concierge services, smoke-free premises, and meeting rooms
    • A 24-hour front desk, a gift shop, and luggage storage
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 143 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
  • Extra amenities include:
    • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
    • Bathrooms with shower/tub combinations and free toiletries
    • Flat-screen TVs with cable channels
    • Wardrobes/closets, refrigerators, and microwaves

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total (up to 33 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CAD 25.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Hotel & Suites London by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Holiday Inn Hotel & Suites London by IHG?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites London by IHG on Jun 7, 2026 start from CA $118, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel & Suites London by IHG pet-friendly?

Yes, Holiday Inn Hotel & Suites London by IHG allows dogs (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a fee of CAD 30.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites London by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Hotel & Suites London by IHG?

Check-out is at noon.

Where is Holiday Inn Hotel & Suites London by IHG located?

Located in White Oaks, this hotel is within a 10-minute walk of Landmark Cinemas 8 London and Westminster Ponds. White Oaks Mall and Parkwood Hospital are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.4

Cleanliness

10

Location

8.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 455 out of 1005 reviews
Rating 8 - Good. 288 out of 1005 reviews
Rating 6 - Okay. 142 out of 1005 reviews
Rating 4 - Poor. 56 out of 1005 reviews
Rating 2 - Terrible. 64 out of 1005 reviews

Reviews

Verified

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant and stay was great!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Georgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming, accommodating and friendly with our check-in and inquiries. The room was clean and spacious. Mamma Marie's was an exceptional experience! Food was delicious!
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Kristal

Liked: Staff & service, property conditions & facilities
The staff is lovely, and helpful.. almost too helpful. The restaurant on site is a separate entity…. The server was lovely and extremely helpful, however the food, freshness and cleanliness- was not up to even par…. Don’t eat at the breakfast buffet, very limited ;( and disappointing.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Alison

Liked: Amenities
The the Staff were great, very helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, nice gym!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large room with lots of space for the kids to have fun while in the room. Staff were very friendly and accommodating. Pool felt cold possibly because of room temperature
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely kind. Hotel was clean and parking was good. We did not use the pool so I cannot report on it. The attached restaurant is now open again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Super clean and great service
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Betty Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Room met our needs and was very clean.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Wei

Liked: Cleanliness, staff & service
Friendly staff. Clean room. Old amenities which need to be renovated. Especially room AC is not controlled. Room is very stuffy with bad ventilation. Close to many stores and restaurants. But right now the major road close by is under construction which build in inconvenient access
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms with awesome comfy beds. Lots of amenities within walking distance.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located and was clean. It is clearly an older hotel and, for half of our stay, there was only one working elevator. The staff was very friendly and accommodating. We had two beds in our room--one was fine, the other sagged toward the middle. For the price through Expedia, it was a decent enough hotel for this business trip.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Karleen

Staff was very nice and hotel was clean and nice.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Xiu Ting

Liked: Cleanliness, staff & service
Convenient, free coffee and hot water station, clean room
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
The room was large and clean, lots of dining options nearby
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Outstanding customer service, JD at the concierge was a great host both days. The hotel itself is a bit dated, but it was very clean and we will stay again
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant had very tasty food. The room was great and very convenient
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff helpful rooms nice a big.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Great staff nice rooms
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay the staff was bery helpful. The room was very comfortable and clean.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful full experience very pleasant
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, amenities, property conditions & facilities
Great room very clean and spacious
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and it was very clean. Will definitely stay again.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

MARIA TERESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family.
Stayed 1 night in Mar 2025