Title: Brownlows Inn - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Brownlows Inn Hotel with a bar, 7-minute walk to Liverpool ONE ![Soundproofing, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/5877b12c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Quadruple Room (Large Family)](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/dfc23efd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Soundproofing, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/509bb154.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/06d8506e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Soundproofing, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/fecce45d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Brownlows Inn sits in central Liverpool near Royal Albert Dock, offering travelers a convenient base. The 24-hour front desk team helps guests navigate the city, while in-room WiFi keeps everyone connected. After sightseeing, visitors can unwind with a drink at the hotel's bar. 7.2 Good ## Popular amenities - Bar - 24/7 front desk - Housekeeping - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=32873425&PinnedHotelID=32873425&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=32873425&PinnedHotelID=32873425&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=32873425&PinnedHotelID=32873425&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=32873425&PinnedHotelID=32873425&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=32873425&PinnedHotelID=32873425&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=32873425&PinnedHotelID=32873425&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=32873425&PinnedHotelID=32873425&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=32873425&PinnedHotelID=32873425&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![Basic Single Room, 1 Single Bed, Non Smoking](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/f454f051.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Single Room, 1 Twin Bed, Non Smoking ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - Sleeps 1 - 1 Twin Bed ![Soundproofing, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/eb978e86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed, Non Smoking ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - Sleeps 2 - 1 Double Bed ![Standard Twin Room, 2 Single Beds, Non Smoking, City View](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/af13c4e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Twin Beds, Non Smoking, City View 7.0 Good 2 reviews ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - City view - Sleeps 2 - 2 Twin Beds ![Soundproofing, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/eb978e86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room Single Use, 1 Large Twin Bed, Non Smoking, City View ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - City view - Sleeps 2 - 1 Large Twin Bed ![Basic Double Room, 1 Double Bed, Non Smoking](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/f470133f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 1 Double Bed, Non Smoking 8.0 Very good 1 review ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - Sleeps 2 - 1 Double Bed ![Standard Triple Room, 3 Single Beds, Non Smoking](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/3b468a27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, 3 Twin Beds, Non Smoking ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - Sleeps 3 - 3 Twin Beds ![Family Triple Room, Multiple Beds, Non Smoking](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/bd8f1ca8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room, Multiple Beds, Non Smoking ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - Sleeps 3 - 1 Twin Bed and 1 Double Bed ![Soundproofing, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/33000000/32880000/32873500/32873425/eb978e86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room (Large Family) 9.0 Wonderful 2 reviews ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - Sleeps 4 - 2 Twin Beds and 1 Double Bed ### Family Room - 5 People ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - Sleeps 5 - 1 Double Bed and 2 Twin Beds ### Executive Double Room ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - City view - Sleeps 2 - 1 Double Bed ### Executive Single Room ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - City view - Sleeps 1 - 1 Twin Bed ### Executive Triple Room ### Highlights Soundproofed Heating Flat-screen TV Electric kettle Daily housekeeping - City view - Sleeps 3 - 3 Twin Beds ## You may also like Ad ![Superior Double Room | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/10100/10080/743b5303_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Atlantic Tower Hotel Liverpool By Sunday Liverpool - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,014 reviews CA $76 CA $95 total includes taxes & fees Nov 10 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLiverpool-Hotels-Brownlows-Inn.h32873425.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLiverpool-Hotels-Brownlows-Inn.h32873425.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C53.40476%2C-2.97725&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pchyCWmE7BF9QtnzqCfUjrolXk0=) 10 Mount Pleasant, Liverpool, England, L3 5RY #### What's nearby - Liverpool ONE - 6 min walk - 0.5 km - Cavern Club - 11 min walk - 0.9 km - Royal Albert Dock - 14 min walk - 1.3 km - The Beatles Story Museum - 16 min walk - 1.4 km - Liverpool Pier Head Ferry Terminal - 18 min walk - 1.5 km #### Getting around - Liverpool Central Station - 3 min walk - John Lennon Airport (LPL) - 30 min drive #### Restaurants - ‪The Vines (The Big House) - ‬1 min walk - ‪Archie's - ‬2 min walk - ‪McDonald's - ‬2 min walk - ‪Liverpool Brewing Company - ‬2 min walk - ‪Shiraz Palace - ‬2 min walk ## About this property ### Brownlows Inn Hotel near Royal Albert Dock Close to Liverpool ONE and The Beatles Story Museum, Brownlows Inn provides amenities like a bar. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Luggage storage, a 24-hour front desk, and a vending machine - Smoke-free premises - Guest reviews say great things about the helpful staff Room features All guestrooms at Brownlows Inn include comforts such as free WiFi and sound-insulated walls. More conveniences in all rooms include: - Bathrooms with showers - Electric kettles, heating, and daily housekeeping ## Similar properties ![Reception hall](https://images.trvl-media.com/lodging/1000000/60000/55000/54983/917495de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Britannia Adelphi Hotel Knowledge Quarter - Pet-friendly - Free WiFi - Restaurant - Breakfast available 6.8 1,998 reviews CA $84 CA $106 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=54983&PinnedHotelID=54983&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/112000000/111960000/111955600/111955513/35d7888c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hillcrest Liverpool Central Ropewalks - Free WiFi - Housekeeping - 24/7 front desk 6.2 99 reviews CA $50 CA $60 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=111955513&PinnedHotelID=111955513&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/97000000/96770000/96765500/96765415/39c04aac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kabannas Liverpool Liverpool City Centre - 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Free WiFi - Game room - Business services - Laundry 7.6 Good 680 reviews CA $77 CA $93 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=2461737&PinnedHotelID=2461737&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - A bar/lounge ### Family friendly - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (daily) ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Shower - Towels provided ### Entertainment - 26-inch flat-screen TV ### Food and drink - Electric kettle ### More - Heating - Iron/ironing board on request - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 8:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 40.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Rollaway bed fee: GBP 40.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed ### We should mention This property does not have elevators ### Property is also known as Brownlows Inn Liverpool Brownlows Liverpool Brownlows Brownlows Inn Hotel Brownlows Inn Liverpool Brownlows Inn Hotel Liverpool ## Frequently asked questions ### Is Brownlows Inn pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Brownlows Inn? > As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at Brownlows Inn on Dec 4, 2025 start from CA $60.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Liverpool-Hotels-Brownlows-Inn.h32873425.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Brownlows Inn? > Brownlows Inn doesn't offer parking. ### What time is check-in at Brownlows Inn? > Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours. ### What time is check-out at Brownlows Inn? > Check-out is at 11:00 AM. ### Where is Brownlows Inn located? > Located in Liverpool City Centre, this hotel is within a 10-minute walk of Clayton Square Shopping Centre and Liverpool ONE. Royal Albert Dock and The Beatles Story Museum are also within 1 mi (2 km). Liverpool Central Station is only a 3-minute walk and Liverpool Lime Street Station is 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Brownlows Inn Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.2 Location ### 8.0 Staff & service ### 7.0 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 175 8 - Good 173 6 - Okay 88 4 - Poor 66 2 - Terrible 67 ### 8/10 Good #### Katie Sep 24, 2025 Liked: Cleanliness, staff & service Good location, cheap/ basic hotel but clean also comfortable beds ##### Katie Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Peter Sep 30, 2025 Disliked: Amenities There were no curtains! Only cheap office type vertical slats and not covering the full window. No carpet only hard flooring. Door didn’t close properly. Some of the lights and sockets didn’t work. Karaoke bar underneath but TBF it did stop at 1000 pm. Workmen started outside the room door at 0730 on the second morning. Corridors all had hard flooring and walls so people passing and talking could be heard clearly. One of the worst hotel rooms I’ve ever stayed in. ##### Peter Stayed 2 nights in Sep 2025 ### 4/10 Poor #### Joseph Sep 8, 2025 Disliked: Cleanliness, amenities, property conditions & facilities It's not good ##### Joseph Stayed 2 nights in Sep 2025 ### 8/10 Good #### Arpana May 4, 2025 Very good but little bit noisy outside ##### Arpana Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Paul May 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Easy and convienient ##### Paul Stayed 1 night in Apr 2025 ### 4/10 Poor #### Andrew Jun 11, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort Expensive for very basic room. Door would not lock properly. Double bed seemed small ##### Andrew Stayed 3 nights in Apr 2025 ### 8/10 Good #### Verified traveller May 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a good stay, just that I was on the top floor and the stairs are spiral. And it was very warm in my room. They should offer fans as the window is very small. ##### Verified traveller Stayed 1 night in May 2025 ### 6/10 Okay #### David. Martin Jan 18, 2025 Liked: Cleanliness, room comfort Disliked: Staff & service #### Convenient and price conscious place to stay Generally tired but clean. Close to centre of town. Very quiet location, surprising ##### David. Martin Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Mark Dec 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Was.looking a no frills option for 1 night. The Brownlows was great. I booked a double room, but was suprised to find out i was upgraded to a Executive suite .lovely ##### Mark Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Katey Mar 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was lovely, clean, modern and comfortable. Ellie on reception was so lovely, very helpful and bent over backwards for the customers! ##### Katey Stayed 2 nights in Mar 2024 ### 8/10 Good #### alan Jan 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Last minute I booked for one night at the last minute and got a very good deal. Hotel is 5 mins from the station and near to all attractions. Room was fine for a night with all of the basics. There's no lift so be aware if stairs aren't for you ##### alan Stayed 1 night in Jan 2025 ### 8/10 Good #### Kathleen Dec 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean and pleasant. ##### Kathleen Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Agnes Aug 1, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Weekend away It was a good time we enjoyed our stay it was a small room but it had all we needed n we were happy the staff were brilliant they helped when we needed anything ##### Agnes Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Richard Sep 25, 2023 Liked: Cleanliness, staff & service, room comfort #### Exactly what was required Fantastic location. Exactly what we wanted- comfortable beds, clean, value for money ##### Richard Stayed 1 night in Sep 2023 ### 8/10 Good #### STEPHEN Nov 13, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would stay again Compact single room, Clean warm quiet and comfy. No frills budget stay in a very good position. efficient friendly staff too ##### STEPHEN Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Norman Oct 5, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended Great stay from check-in to check-out. Staff very friendly and helpful. Room was large and bed was comfortable. Bathroom was spacious with great shower. ##### Norman Stayed 1 night in Oct 2022 ### 8/10 Good #### Stephen Aug 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 1 night in Liverpool Basically c but clean and comfortable, good location. ##### Stephen Stayed 1 night in Aug 2023 ### 8/10 Good #### Rodney Jul 18, 2023 Liked: Cleanliness, room comfort #### Brownlows Hitel, Liverpool Very basic, but adequate. Excellent staff. ##### Rodney Stayed 1 night in Jul 2023 ### 4/10 Poor #### Ben Jul 29, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service After checking in and being out for the day, when we came back to our room later the key card wouldn’t work. The girl at reception didn’t know much and couldn’t help us to get in. After calling her manager we were told they would move us to a different room for the night despite all our belongings being in the locked room and that the manager would sort it out the next morning. We weren’t going to move rooms without any of our things and only when we put our foot down about this did the manager explain to the girl at reception how to get the door to open which we still had to do ourselves as she couldn’t figure it out. Completely unprofessional from the manager being too lazy to help and for not having properly trained staff. Took about an hour to get into our room and manager said nothing to us about it the next morning and didn’t offer an apology. Wouldn’t stay here again. ##### Ben Stayed 1 night in Jul 2025 ### 8/10 Good #### bonita Nov 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities I Cant fault the property this time as ive stayed here on many occasions and always written reviews on what needs to be improved. Since the last Stay Which was over 2 years ago its Greatly improved.Only Thing i dont like the Tightness of Toilet to the Wall and Small Sink.For Me 9 3/4 . ##### bonita Stayed 1 night in Nov 2024 ### 6/10 Okay #### Antony Jul 22, 2023 Liked: Staff & service Disliked: Property conditions & facilities #### Good location budget hotel, but basic. Good location budget hotel. Beds not the most comfortable, and a lot of street noise. But, it is very central and didn't cost much, so not complaining. ##### Antony Stayed 2 nights in Jul 2023 ### 6/10 Okay #### Émilien Jul 5, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities On the plus side, the location is great, close to the city centre and touristic attractions, Lime Street station, university, though the surroundings are a bit noisy. The personnel is also very friendly. The hotel itself is quite basic, very small room and bathroom (microscopic sink and nowhere to put stuff), incomplete shades, not very clean (e.g. lots of suspicious stains on the walls around the toilet). ##### Émilien Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Margaret Jun 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great friendly service x Been with friends now a couple of times. Great value for money. Especially in the heart of Liverpool, a stone throw away from the station. Staff are amazingly friendly and helpful. Nothing is too much bother for them. Would definitely recommend here. Thank you so much again for the hospitality x ##### Margaret Stayed 2 nights in Jun 2023 ### 6/10 Okay #### Verified traveller Aug 28, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I booked 2 EXECUTIVE rooms for for a 5 night stay, so was therefore extremely disappointed not to get the "city view" or "daily housekeeping" that is promised for this option. The room was so small I couldn't even place my suitcase on the floor and had to store it next to the shower. There was no housekeeping whatsoever - I was told that staff don't go in without permission and things like toilet roll have to be requested. Why not have a "do not disturb" / "please clean my room" sign like most other hotels? Or just don't offer housekeeping. My city view was of an industrial extractor fan. The welcome wasn't very friendly (I stated I was checking in via intercom, I was answered with a sigh and "yeah your name" before I could go to reception), I was also asked for photo ID, which I hadn't been warned about, and had to hand over my bank card to have £1 taken from it. As I had paid in advance and there was no chargeable services available, this seemed odd. We were put on the very top floor - 3 sets of stairs is hard going with a suitcase and no lift. The location is convenient for the city centre - if I was only staying a couple of nights it would have been fine, but having paid for executive rooms for a bit of space and comfort, it was disappointing. I tried to get a partial refund for the difference between basic / standard rooms (what we were given) and executive rooms (what I paid for), but the hotel declined, hence the need to leave this review. ![](https://a.travel-assets.com/ugc/hotel-reviews/83077c06-813b-497b-b3d4-f948bc12e981-1756373436241.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fe0652eb-dc57-4132-8e6a-e6d150d6bc28-1756373442945.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cb1ca4ed-8ca8-4cc0-a34f-6fa927baef17-1756373470375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 5 nights in Aug 2025 ### 8/10 Good #### Craig Dec 24, 2022 Liked: Cleanliness, staff & service, room comfort #### Really nice for the price For a low cost hotel I was surprised how nice, friendly and helpful the staff are here. My room was also a lot bigger and more comfortable than I expected for the price I paid. Its generally clean and well kept. All in all probably could charge more than what they do. ##### Craig Stayed 2 nights in Dec 2022 ## Expedia's Latest Trends ### Hotels > [The Bailey's Hotel London Kensington](https://www.expedia.ca/London-Hotels-The-Baileys-Hotel-London.h523223.Hotel-Information) > > [The Royal Horseguards, London](https://www.expedia.ca/London-Hotels-The-Royal-Horseguards.h25926.Hotel-Information) > > [The Clermont London, Charing Cross](https://www.expedia.ca/London-Hotels-The-Clermont-London.h5169.Hotel-Information) > > [Titanic Hotel Liverpool](https://www.expedia.ca/Liverpool-Hotels-Titanic-Hotel-Liverpool.h7763320.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.ca/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.ca/London-Hotels-The-May-Fair.h7606.Hotel-Information) > > [Hope Street Hotel](https://www.expedia.ca/Liverpool-Hotels-Hope-Street-Hotel.h1000281.Hotel-Information) > > [Park Plaza County Hall London](https://www.expedia.ca/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Savoy](https://www.expedia.ca/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [The Clermont London, Victoria](https://www.expedia.ca/London-Hotels-The-Clermont-London.h10939.Hotel-Information) > > [Royal National Hotel](https://www.expedia.ca/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [The Westminster London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-The-Westminster-London.h914179.Hotel-Information) > > [The Landmark London](https://www.expedia.ca/London-Hotels-The-Landmark-London.h438653.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.ca/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Sea Containers London](https://www.expedia.ca/London-Hotels-Sea-Containers-London.h8466215.Hotel-Information) > > [citizenM Tower of London](https://www.expedia.ca/London-Hotels-CitizenM-Tower-Of-London.h14736047.Hotel-Information) > > [The Langham, London](https://www.expedia.ca/London-Hotels-The-Langham.h22099.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.ca/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Park Plaza Victoria London](https://www.expedia.ca/London-Hotels-Park-Plaza-Victoria-London.h801796.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [The Ritz London](https://www.expedia.ca/London-Hotels-The-Ritz-London.h28146.Hotel-Information) > > [President Hotel](https://www.expedia.ca/London-Hotels-The-President-Hotel.h54995.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.ca/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [Kimpton Fitzroy London by IHG](https://www.expedia.ca/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information)