This was our first visit to this property. I can't say enough about how efficient and endearing the staff was. Chistoph, the guest experience director, was one of the most impressive hotel staffers I've encountered. He knew what we needed before we knew! Another stand out was Riza, who was charming and always somehow there when we needed him. These two gentlemen really understand the meaning of hospitality and made our visit outstanding. The rooms and facilities are nicely appointed and very clean. I do see some maintenance issues, but nothing that would alarm me. Housekeeping was great and non-invasive. Food in Belvedere was quite good, and the spa is not to be missed, especially the pool circuit. Great experience, great people, great view and a great town!