Staff was great and friendly, dealt with issues promptly (leaky shower), blessedly spoke English, we never felt unsafe in the neighborhood, plenty of nearby dining options for every palate, very walkable and close to the Metro Marques de Pombal stop, plenty of hot water. The room might be considered small by US standards but we didn't spend time in the room anyway. Would definitely recommend. We were able to crack the window to air out the room when the weather was nice. It can be kind of noisy outside late at night but we just shut the window if needed, that's not the hotel's fault :)