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Reviews of Hotel Britania Crystal Collection

3 out of 5
Hotel Britania Crystal Collection
345 Narciso de la Colina, Lima, Municipalidad Metropolitana de Lima

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 149 reviews" "
Rating 8 - Good. 32 out of 149 reviews" "
Rating 6 - Okay. 9 out of 149 reviews" "
Rating 4 - Poor. 1 out of 149 reviews" "
Rating 2 - Terrible. 2 out of 149 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in May 2024

10/10 Excellent

Karen

Good location, great value for money, friendly and helpful staff. Spotlessly clean. Rooms lack extras ( water, tissues) or character (pictures or features)
Stayed 3 nights in May 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my time at this hotel, the staff were great and so helpful regarding storing some personal effects and booking taxis etc. I also really liked the breakfast options; as someone with allergies to eggs and typical breakfast items, it was really refreshing to have optipns like chicken paella and meat with onions - I know, that might sound weird to some, but a lifesaver when traditional breakfast options are a no-go. The hotel itself is really nice and modern and really clean. The only reason for the 4 stars is because the hot water didn't get very hot, if I wanted a shower, I would have to turn on the hot water only, but then the water pressure wasn't enough to come through; so I ended up having to have luke-warm baths. But other than that, fantastic stay and I have another reservation for with I have finished my 3 week tour!
Stayed 3 nights in May 2024

10/10 Excellent

Susana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto. Muy atentos y limpio. Buena localizacion
Stayed 5 nights in May 2024

8/10 Good

Rosa

Liked: Staff & service
Friendly staff, great location, upgrade Breakfast. 😀
Stayed 2 nights in May 2024

6/10 Okay

Brittney, Ft Meade

Travelled with partner
Liked: Staff & service
The place needs some upgrades. Breaksfast wad amazing, however, the bed and pillows werr super hard and room smell moldy and bathroom like sewer...
Stayed 1 night in May 2024

10/10 Excellent

Yeidimar

Liked: Cleanliness, staff & service, property conditions & facilities
Exceleente el servicio, la limpieza, el buffet desayuno y el restaurante, el area piscina y la vista espectacular
Stayed 3 nights in Mar 2024
Response from Gracias :) on May 7, 2024
Hola, Yeidimar.Gracias por dejarnos tus impresiones sobre su estadía con nosotros, nos alegra que haya disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirle.Saludos cordiales.Lorena-Front desk

10/10 Excellent

Ricardo, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service
Stayed 2 nights in Apr 2024
Response from Gracias :) on May 7, 2024
Hola, Ricardo.Gracias por dejarnos tus impresiones sobre su estadía con nosotros, nos alegra que haya disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirle.Saludos cordiales.Lorena-Front desk

2/10 Terrible

Ignacio

Stayed 1 night in Apr 2024
Response from Gracias :) on May 7, 2024
Estimado Ignacio.Lamentamos que no hayamos podido alcanzar a cumplir con sus expectativas. Esperamos que en una siguiente oportunidad podamos mejorar nuestro servicio para usted.Saludos,Lorena-Front desk

8/10 Good

Jennifer

Travelled with group
Liked: Amenities
There was confusion at check in, hotel stated I had two rooms booked although the first reservation had been cancelled weeks prior. I had my confirmation letter. The room and bathroom was huge, a little sparse on furniture. The rooftop pool was a nice area to relax, did not realize that the sauna had to be prebooked. Morning breakfast area was fantastic- great variety and a made to order station. Great location- found a few restaurants around the corner that had the best lunch specials. Also easy to get around, order an Uber,
Stayed 3 nights in Apr 2024
Response from Gracias :) on May 7, 2024
Hello, Jennifer.Thank you for your reviewing us and our property. Is a pleasure for us having amazing guest like you. Sorry for any inconveniece while checking-in. Looking forward to hear from you.Regards,Lorena-Front desk

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel, great location . Staff was friendly and helpful
Stayed 1 night in Mar 2024
Response from Gracias :) on May 7, 2024
Dear, Emily.Thank you reviewing us and our property. We are glad you had a great stay with us. It was a pleasure for us having you here.Looking forward to hear from you.Regards,Lorena-Front desk

10/10 Excellent

Celene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful
Stayed 3 nights in Mar 2024
Response from Gracias :) on Apr 29, 2024
Hola CelesteGracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.FrankRecepción

4/10 Poor

Kerri

Travelled with partner
Liked: Cleanliness
Should have listened to other reviewers who said this was a noisy property. Was kept awake all night, first by rooms across the hall having some kind of party, and then an amorous couple in the room above. Was a terrible night. Property is fine, but no point paying for a room where you can’t sleep.
Stayed 1 night in Feb 2024
Response from Gracias :) on May 7, 2024
Dear KerriThank you reviewing us and our property. We are really sorry we couldn't fulfill your expectations about your stay. Regards,Lorena-Front desk

10/10 Excellent

Leomary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thank you on Mar 12, 2024
Estimada LeomaryGracias por dejarnos sus impresiones sobre su estadía con nosotros, nos alegra que haya disfrutado de la comodidad y modernidad de nuestras instalaciones. Esperamos sinceramente volver a recibirla.Saludos cordiales,Lorena-Front desk

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff and property.
Stayed 2 nights in Feb 2024
Response from Thank you on Mar 12, 2024
Estimado Kevin.Gracias por dejarnos sus impresiones sobre su estadía con nosotros, nos alegra que haya disfrutado de la comodidad y modernidad de nuestras instalaciones. Esperamos sinceramente volver a recibirlo.Saludos cordiales,Lorena-Front desk

10/10 Excellent

Leomary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 5, 2024
Thank you for ranking us

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservations on Mar 5, 2024
Thank you for ranking us

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Reception was excellent and clerk tried to accommodate to a double bed. The bed was excellent/comfortable. The swimming pool is small but good enough for a couple laps. The price per night was amazing with buffet included.
Stayed 2 nights in Jan 2024
Response from Gracias. on Feb 14, 2024
Hola NoraGracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que haya disfrutado de la comodidad y modernidad de nuestras instalaciones. Esperamos sinceramente volver a recibirte.Saludos cordiales.Rossana A. - Front Desk

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Thank you :) on Jan 10, 2024
Hola Chun,Gracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Frank Recepción

10/10 Excellent

Gabriela

Stayed 3 nights in Dec 2023
Response from Reservas on Feb 20, 2024
La esperamos pronto

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was simple with lots of options and will leave you satisfied. The staff from the moment you enter the building to housekeeping was excellent. I stayed here longer than anticipated because of the convenience to Metropolitano and the banks
Response from Gracias. on Feb 14, 2024
Hola MiguelGracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que haya disfrutado de la comodidad y modernidad de nuestras instalaciones. Esperamos sinceramente volver a recibirte.Saludos cordiales.Rossana A. - Front Desk

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Thank you :) on Dec 11, 2023
Hola Anthony,Gracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Recepción

10/10 Excellent

anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Thank you :) on Dec 11, 2023
Hola Anderson,Gracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Recepción

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed out stay will definitely return again
Stayed 3 nights in Dec 2023
Response from Thank you :) on Dec 11, 2023
Hola Veronica,Gracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Recepción

6/10 Okay

Angelica

Business traveller
Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Thank you :) on Dec 11, 2023
Hola Angelica,Gracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Recepción

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Thank you :) on Nov 7, 2023
Hola David,Gracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Recepción :)

8/10 Good

Nobel

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property should work on their noises.
Stayed 3 nights in Nov 2023
Response from Thank you :) on Nov 7, 2023
Estimado Nobel. Gracias por dejarnos sus impresiones sobre su estadía con nosotros, nos alegra que haya disfrutado de la comodidad de nuestras instalaciones, el servicio y que le haya agradado nuestra ubicación. Revisaremos lo que nos comenta sobre el ruido. Espero sinceramente volver a recibirle. Saludos cordiales, Lorena - Recepción.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the internet otherwise the place was lovely
Stayed 8 nights in Oct 2023
Response from Thank you :) on Nov 7, 2023
Hola Samantha,Gracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. De igual forma revisare personalmente lo señalado con respecto al internet.Espero sinceramente volver a recibirte.Saludos cordiales.Recepción :)

8/10 Good

John Junior Andree

Stayed 2 nights in Oct 2023
Response from Thank you :) on Oct 31, 2023
Estimado Junior. Gracias por dejarnos sus impresiones sobre su estadía con nosotros, nos alegra que haya disfrutado de la comodidad de nuestras instalaciones, el servicio y que le haya agradado nuestra ubicación. Espero sinceramente volver a recibirle. Saludos cordiales, Lorena - Recepción.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night or four like I did. Breakfast was good with different main course every day. It was safe at night and just a few blocks from the Metropolitano and arterial buses. Hot/cold water was available at this hotel and pressure was good. The room had A/C but the staff told me they rented portable heaters if needed - it is Lima so a heater was not needed. Overall fabulous experience and do recommend staying here.
Stayed 3 nights in Oct 2023
Response from Respuesta on Oct 31, 2023
Hola MiguelGracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que haya disfrutado de la comodidad y modernidad de nuestras instalaciones. Esperamos sinceramente volver a recibirte.Saludos cordiales.Rossana A. - Front Desk

10/10 Excellent

mercedes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Location, staff, hotel facilities. I would like to commend the staff. Pleasant and helpful and the breakfast is excellent😍
Stayed 2 nights in Oct 2023
Response from Thank you on Oct 20, 2023
Dear Mercedes.We are really glad that you enjoyed your stay here. . Thak you for letting us know your appreciations about our property and service. Looking forward to see you soon.Lorena-Front desk

8/10 Good

Pairot, Ormond Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Thank you :) on Sep 21, 2023
Hello PairotThank you for leaving us your impressions about your stay with us, we are glad that you enjoyed the comfort and modernity of our facilities. I sincerely hope to welcome you again.Kind regards.Front Desk

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Is a great pleasure to deal with professional people who can accommodate you according with your personal needs. Thank you for everything.
Stayed 2 nights in Sep 2023
Response from Reservations on Sep 12, 2023
Thank you for your commments

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
The service is excellent and is closed to everything. The staff is very professional and friendly. Thanks.
Stayed 4 nights in Aug 2023
Response from Thank you :) on Sep 4, 2023
Hello RosaThank you for leaving us your impressions about your stay with us, we are glad that you enjoyed the comfort and modernity of our facilities. I sincerely hope to receive you again.Kind regards.Front desk

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Britannia is Excellent, I stayed here many times and I definitely will come back here again. Reception area has a great service and the staff are always friendly. Thanks.
Stayed 4 nights in Aug 2023
Response from Thank you on Sep 2, 2023
Dear guest, Rosa.It is really glad that you have enjoyed your stay with us and it was a plesure as well having you here. I hope we have fulfilled all your expectations.Looking forward to see you soon. Regards,Lorena - Front desk

10/10 Excellent

Claudette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Stayed 2 nights in Aug 2023
Response from Reservas on Aug 22, 2023
¡Agradecemos sus comentarios!Lo esperamos pronto

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, room comfort
A good hotel close to all. But they need upgrade the breakfast.
Stayed 2 nights in Aug 2023
Response from Thank you on Aug 19, 2023
Hello JosephThank you for leaving us your impressions about your stay with us, we are glad that you enjoyed the comfort and modernity of our facilities. I sincerely hope to receive you again.Kind regards.Front desk

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Great area near a park. Close to ocean!
Stayed 1 night in Jun 2023
Response from Thank you on Jun 17, 2023
Hola StephenGracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Frank JireJefe de recepción

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Thank you on Jun 17, 2023
Hola JasonGracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.FrankRecepción

10/10 Excellent

Esther

Stayed 1 night in May 2023
Response from Thank you on Jun 14, 2023
Hola Esther.Gracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Frank JireJefe de Recepción

10/10 Excellent

Lynn

Stayed 1 night in Apr 2023
Response from Reservations on Apr 20, 2023
Thank your for your comments

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
I stayed with my nine year old daughter. We had a great time. She loved the pool. Super nice staff. Very clean. Loved the pisco sours. The taxi service was so helpful. I had a meeting right before my flight. He picked up my luggage from hotel and meet me half way and drove us to the airport! Walking distance to everything! Very happy with our stay.
Stayed 1 night in Apr 2023
Response from Thank you on Apr 11, 2023
Dear Carmen,It was lovely to have you both here. We are glad to know that you enjoyed our accomodations and service. We are looking forward to welcome you and your daugther again. Thank you for your review, we really appreciate it.Best wishes Lorena - Front Desk

10/10 Excellent

Veronica, Bloomington

Liked: Cleanliness
Really attentive and friendly staff
Stayed 2 nights in Mar 2023
Response from :) on Mar 16, 2023
Hola VeronicaGracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que haya disfrutado de la comodidad y modernidad de nuestras instalaciones. Esperamos sinceramente volver a recibirte.Saludos cordiales.Rossana A. Recepción

10/10 Excellent

Veronica, Bloomington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and attentive. Breakfast a plus
Stayed 1 night in Mar 2023
Response from :) on Mar 14, 2023
Hola VeronicaGracias por dejarnos tus impresiones sobre tu estadía con nosotros, nos alegra que hayas disfrutado de la comodidad y modernidad de nuestras instalaciones. Espero sinceramente volver a recibirte.Saludos cordiales.Frank JireJefe de recepción

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Yes this is it.
A great place in Miraflores. The breakfast which was included was limited. Close to most things in the area. Staff was very helpful. Would definitely stay here again.
Stayed 2 nights in Jan 2023
Response from Thank you on Jan 30, 2023
Hello Mr. KevinThank you for leaving us your impressions about your stay with us, we are glad that you enjoyed the comfort and modernity of our facilities. I sincerely hope to receive you again.Best regards.frank jireReception

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Nice, clean rooms. Very nice area of Lima, within walking distance to beach and many restaurants! The pool water was dirty and the bar/restaurant never seemed open.
Stayed 5 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice newer minimalistic hotel
Extremely minimalist hotel. From black out drape to single bed. I saw no climate control, but it’s Lima and weather is temperate imo all the time. I didn’t mind at all. Water pressure was excellent and hot water delivery also. Bathroom was clean and modern. Bed was comfortable. Was far enough from Kennedy to not be that loud, but close enough to walk to in a few minutes. At night, the streets are empty but it’s Miraflores and I felt no danger at any time. Breakfast: excellent, included two egg based dishes(think casseroles). First day had Lo Mein. Second day instead of Lo Mein had beans/franks. I don’t know the name of the type of white cheese Peru often serves for breakfast but had it, ham slices, bread, butter, jam, a selection of cereals, yogurt, coffee, and two types of juices. First day, after this breakfast I literally forgot to eat the rest of the day. If I were to nitpick, I didn’t see easy access to places to buy drinking water and drinks or any sort of convenience store near by. I would have liked to see vending machines on each floor. I almost feel the hotel was too minimalist. Have some directions for guests, like how to get drinks, and how to get to places, and what extra services are available, room services, etc. I’m too lazy to ask or find out about these until needed. It should all just be in a brochure on the night table. Compared to US prices, this hotel was an excellent value. For Peru, it seems fair value. Good.
Stayed 2 nights in Oct 2022

10/10 Excellent

Teodora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service
Pros - clean room with comfortable beds Cons - neighborhood is ok, breakfast wasn’t great, and worst was no hot water for showering. After 1 cold shower we called multiple times and did have someone come up, but his “fix” lasted only a few minutes once in shower, so both travelers ended up shivering after 2 cold showers. Expected more from the price paid.
Stayed 1 night in Sep 2022

10/10 Excellent

Ericka

Liked: Property conditions & facilities, room comfort
great hotel
Receiving staff member was very nice, helpful, and patient with my Spanish.
Stayed 1 night in Sep 2022