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Reviews of Hotel River Poliforum

2.5 out of 5
Hotel River Poliforum
Boulevard Adolfo Lopez Mateos, No. 1503 Oriente Col. La Estrella, León, GTO

Reviews

7.4

Good

Rating 10 - Excellent. 86 out of 307 reviews" "
Rating 8 - Good. 118 out of 307 reviews" "
Rating 6 - Okay. 53 out of 307 reviews" "
Rating 4 - Poor. 24 out of 307 reviews" "
Rating 2 - Terrible. 26 out of 307 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Stayed 1 night in Dec 2023

2/10 Terrible

Joanna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room did not have shower head, floor mat/towel for shower was not provided, wifi internet did not reach our room, does not come with fridge and safe. I did inform reception the shower head was missing from room and maintenance was sent 3 hrs later to add a shower head instead of changing us rooms. Will not stay here again
Stayed 1 night in Sep 2023

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The original room i booked had no A/C. So i upgraded at the time of arrival for an additional fee. There was no hot water for 2 days of my 7 day stay. The TVs need to be upgraded. Rooms were not throughly cleaned daily. I won’t be coming back to this hotel
Stayed 7 nights in Jul 2022

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice clean and affordable
Stayed 1 night in May 2021

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star
Great service, clean rooms.
Stayed 5 nights in Jun 2020
Response from Servicio a Huespes on Jul 2, 2020
Muchas gracias por sus comentarios, Estamos encantados de ser los anfitriones de su estancia. Gracias por su preferencia.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Poor service
I stayed at this hotel last week and was under the impression based on the price I paid and the information on Hotels.com that the breakfast was included in the stay. I was only able to make the breakfast one day and after I serve myself a spoonful of eggs and a piece of bread I was told by the staff that I was not able to be there and that there was a 70 peso charge. I was confused as there was pretty much no food remaining at the time that I came into the dining area.I was confused as there was pretty much no food remaining at the time that I came into the dining area and that information about a charge was not disclosed on the website, nor was there any notification inside the room of the charge.
Stayed 4 nights in Jan 2020

2/10 Terrible

Lorena, Miami, FL

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The first thing you spot as soon as you come into your room is that flushing toilet paper is not allowed!! Sheets had stains and the was one mini blanket in a bag in the closet. Walls are very thin and the hotel becomes very noisy which make impossible to sleep. Upon arrival no ID was requested, we did an early check inn and no one asked us why.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locación agradable, habitaciones comoda, lo único malo es que se me iba el agua caliente :(
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Too pricey for the quality it presents !!! No phone in room cables amd no a/c unless u ask ..
Stayed 1 night in Mar 2019

6/10 Okay

David

Liked: Cleanliness, staff & service
No AC
Old property but no AC just a old fashioned fan , well located . Self parking not available
Stayed 2 nights in Jun 2018
Response from Valeria González on Jun 14, 2018
Gracias por hospedarse con nosotros Sr. David además de tomarse el tiempo de darnos su opinión acerca de su estancia, nos es muy importante su comentario para trabajar y mejorar para usted, lo invitamos a conocer nuestras habitaciones ejecutivas las cuales ya cuentan con aire acondicionado así como nuestro estacionamiento el cual consta de 6 pisos, operado por nuestro personal de valet parking. Esperamos verlo pronto de regreso. Saludos!

8/10 Good

Verified traveller

Stayed 1 night in May 2018
Response from Valeria González on Dec 11, 2018
Muchas gracias por hospedarse con nosotros y sobre todo por tomarse el tiempo de compartirnos su opinión, continuamos renovandonos para darle cada día un mejor servicio.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Although the overall appearance of the hotel is updated and clean, we got the "internet special" which resulted in a small noisy room (right across from the elevator), the ceiling fan did not work, and amazingly water emerged from shower head going up and horizontally instead of down. The room needs some maintenance.
Stayed 1 night in Mar 2018
Response from Valeria González on Mar 28, 2018
Thanks for your comments, we feel us so sorry about your bad experience with the room, we are working hard for to give you a better service the next time.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the decor and ambiance of the hotel as it was clean, friendly staff and great location.
Stayed 1 night in Sep 2017
Response from Guadalupe Martinez on Nov 7, 2017
Thanks you! we are happy to be great for you, we continue working for improve for you, we hope see you soon again with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible

8/10 Good

William s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff wa amazing

10/10 Excellent

Luis, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip
good

8/10 Good

Humberto

Liked: Staff & service

10/10 Excellent

Jorge , Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome despite the remodeling work.
I did not give an excellent score just because the construction work. But I know that in the near future everything will be excellent across the board. Every person I interacted with was extremely professional and prompt, even the construction workers were very polite. I absolutely recommended this hotel.
Response from Guadalupe Martinez on Jan 6, 2016
thanks for your comments, we hope soon!

6/10 Okay

leticia, Cupertino

Liked: Cleanliness, staff & service
$28 per day... Overall rating good!
Hotel was under construction and it was a little inconvenient when it came to finding parking. Overall, it was located in the center of Leon, Gto. Many places to shop and eat at walking distance. Hotel was clean and nice. I got to hotel at a very low price. $28 per day. We stayed for 7 days. I would book this hotel again only if I could get it at that low rate.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Staff was nice. The only down side I would say is that the parking lot is not within the building of the hotel. Other than that very clean place.

8/10 Good

Fernando Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hubo buena atención en recepción, no fue tardado ni hubo mayor problema. Había agua caliente, toallas y estaba limpio todo.
Stayed 1 night in May 2024

8/10 Good

Kitimbwa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion, muy limpias las instalaciones. Solo k hacia mucho frio, pedi cobijas y nunca las llevaron. Aun ask me vuelvo a hospedar sin duda
Stayed 1 night in Jan 2024

8/10 Good

Miriam Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jan 2024

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Me robo el valet parking unos lentes TOMMY HILFIGER y el gerente me comento q no podia hacer nada, que prácticamente confiaba en su personal y yo un mentiroso. Soy de Querétaro no vuelvo y no recomendaría ese hotel jamas
Stayed 1 night in Jan 2024

10/10 Excellent

Filogonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel!!
Stayed 1 night in Jan 2024

10/10 Excellent

Abner Nacib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pésimo que se me cobró en la plataforma de expedia y también se me cobró en la recepción del hotel. Porque no se les reflejó el pago hecho por medio de la plataforma. Exijo respeto y reembolso de mi dinero $853 CÓMO LE HAGO??????

8/10 Good

Miguel

Liked: Cleanliness, staff & service

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones, sin duda regresaría
Stayed 1 night in Dec 2023

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Es un buen hotel, tranquilo y de fácil acceso… lo único que no servía era el cable y la lámpara de buró… todo lo demás Perfecto!
Stayed 1 night in Nov 2023

2/10 Terrible

PALOMA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No había agua caliente y luego otro día sin agua
Stayed 4 nights in Nov 2023

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único malo es que sus regaderas de repente se va el agua caliente, pero en general es un buen hotel.
Stayed 4 nights in Oct 2023

10/10 Excellent

Juan Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fácil de llegar, lugares de interés cercanos, para seguridad de huéspedes transeúntes está bien iluminada la avenida y con circulación
Stayed 1 night in Oct 2023

10/10 Excellent

MAURA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regresaré
El colchón y las almohadas no son muy cómodos. Por lo demás todo bien Además contar con café o te en las mañanas sería un buen detalle
Stayed 5 nights in Oct 2023

8/10 Good

salvador

Liked: Cleanliness, property conditions & facilities
lo unico malo que no me han enviado mi factura y las personas que me atendieron me dieron falsas expectativas de la facturación. envié mi constancia de situación fiscal ese mismo dia y hasta hoy no me han enviado nada.
Stayed 1 night in Oct 2023

8/10 Good

José Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen lugar donde llegar a descansar... La cuestión hidráulica habrá que revisarla por qué cuando se usaba el sanitario en una habitación contigua a la mía, mi regadera soltaba agua, así como el internet, todo el rato estuvo fallando la conectividad... O me decía que estaba conectado pero sin poder usar el mismo
Stayed 3 nights in Oct 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
muy buena ubicación, muy accesible los costos por habitacion
Stayed 1 night in Oct 2023

8/10 Good

Angie Eleoneai

Stayed 3 nights in Oct 2023

8/10 Good

Angel de Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel la única dificultad el estacionamiento y la salida que tiene directo a la avenida dificulta el salir del hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Juan Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deberían dejar mas botellas de agua
Stayed 3 nights in Sep 2023

10/10 Excellent

Juan Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy practica y conveniente

10/10 Excellent

daniel

Stayed 1 night in Sep 2023

10/10 Excellent

Maria de los angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo que un poco pequeña la habitacion
Stayed 2 nights in Sep 2023

8/10 Good

BEATRIZ EUGENIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena relación precio calidad
Stayed 3 nights in Aug 2023

4/10 Poor

JUAN

Disliked: Cleanliness
habia mosco de sanitario en el baño y en la recamara, el colchon demasiado duro...
Stayed 2 nights in Aug 2023

6/10 Okay

Ruben

Stayed 1 night in Aug 2023