Lalaja Falls Tours and Activities

This property is different from any hotel I ever stayed in. It’s called the upside down hotel because the 9th floor rooms are on the 3rd floor and vice versa. The room was smaller than expected but had a patio. The breakfast buffet in the mornings was GREAT, can’t complain.

Hyatt Regency is generally my first option to stay. However, on this occasion there were too many inconveniences. Firstly, we made reservations for 4 persons (2 adults and 2 children). Yet still on 5 out of 8 days of our stay we were given 3 towels and had to call for additional towels to accommodate all persons in the room. Secondly, the cost to stay for 8 days isn’t the cheapest. However, during the period of my stay, a foreign diplomat visited the hotel and it appeared that my money was of no value during that period as our family was not allowed to enter the hotel for a few hours and had to find alternative things to do for a number of hours. Coupled with this, the hotel didn’t consider offering a discounted rate for that day despite this being made known to them. Another issue was the atrocious parking situation. The hotel doesn’t have what one would consider sufficient parking, with only 1 floor actually reserved for their guests. However, for some unknown reason, on 5 out of the 8 days of our stay, as much as half of the parking was cordoned off, resulting in me having to circle the parking building on numerous occasions battling for a spot when someone leaves. Finally, despite that my wife was placed on the room as an additional adult occupant, we were not allowed to place the stay on her World of Hyatt membership. I will therefore be required to sign up for my own account which will assign the rewards separately. Overall, prior stays were much better.

The staff were sympathetic and friendly. The pool area and deck are nice. The view is gorgeous 😍😍. I would give an average rating as I believe the rooms can do with some upgrades. Otherwise can be an ideal stay for families who want to take a vacation away from home.😃