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Reviews of Windsor Inn Motel Lake Havasu City

2.5 out of 5
Windsor Inn Motel Lake Havasu City
451 London Bridge Road, Lake Havasu City, AZ

Reviews

7.2

Good

Rating 10 - Excellent. 276 out of 1002 reviews" "
Rating 8 - Good. 302 out of 1002 reviews" "
Rating 6 - Okay. 210 out of 1002 reviews" "
Rating 4 - Poor. 113 out of 1002 reviews" "
Rating 2 - Terrible. 101 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nichol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in May 2024
Response from SAGE on May 20, 2024
Thank you for taking the time to review us, we appreciate your feedback. Thank you for staying with us, hope to see you again soon.

2/10 Terrible

Larry

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Our 1st room had long black hair in the bed. They gave us another room and there was hair on those bed sheets also. They gave us a 3rd room.
Stayed 1 night in May 2024
Response from ma on May 12, 2024
We appreciate your feedback and thank you for letting us know about the problem you faced during your stay. We will address the issue. Thank you for staying with us. Hope to see you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always treat me well o stay here alot.
Stayed 3 nights in Apr 2024
Response from SAGE on May 1, 2024
We appreciate you taking the time for the review and thank you for staying with us. We appreciate your feedback and hope to see again soon.

10/10 Excellent

Patty

Liked: Property conditions & facilities
Very good for the price
Stayed 1 night in Apr 2024
Response from SAGE on Apr 29, 2024
Thank you for taking the time for your review, we appreciate your feedback. Thank you for staying with us, and hope to see you again in the future.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 3 nights in Apr 2024
Response from ma on Apr 28, 2024
Thank you for your feedback, and thank you for staying with us. Hope to see you again.

4/10 Poor

Gregory, Dartmouth

Stayed 1 night in Apr 2024
Response from SAGE on May 18, 2024
We appreciate your feedback, thank you for staying with us.

4/10 Poor

Sherry, Portage

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was mostly empty but we were given a room immediately under one being renovated and they worked until 11:00 pm and then started making noise at 5;30am. No Kleenex-very stripped down accommodations.
Stayed 1 night in Apr 2024
Response from SAGE on Apr 18, 2024
Thank you for your feedback, however, we have no renovation work being done at the property and we do not have any crew working on anything at the property, so not sure what is going on, maybe you have been traveling and you gave the review to the wrong location, however, I will still address the issues.

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 2 nights in Apr 2024
Response from SAGE on Apr 16, 2024
Thank you for your feedback, and for staying with us. Hope to see you again soon.

8/10 Good

Fallon

Stayed 2 nights in Apr 2024
Response from ma on May 6, 2024
Thank you for your feedback, and thank you for staying with us. Hope to see you again.

2/10 Terrible

Taylor

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets had stains and hair in them. Towels and wash clothes had hair on them. Someone that was clearly high out of there mind banging on our door at 2 am. When i told him he had the wrong room he went into the room next door. Lots of weird activity all night long poeple in and out of rooms.
Stayed 1 night in Apr 2024
Response from ma on Apr 7, 2024
Your feedback is appreciated. We will address the issues you pointed out. Thank you for staying with us, hope to see you agai

6/10 Okay

Paulette

Stayed 1 night in Mar 2024
Response from SAGE on Apr 22, 2024
Thank you for your feedback, and thank you for staying with us. Hope to see you again.

10/10 Excellent

Tallynn

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean
Stayed 1 night in Mar 2024
Response from ma on Apr 1, 2024
We appreciate your feedback. Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Lisa

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from ma on Apr 1, 2024
We appreciate your feedback. Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

longfa

Stayed 1 night in Mar 2024
Response from SAGE on Apr 19, 2024
We appreciate your feedback, we are glad to know you had a pleasant stay with us. Thank you for staying with us, hope to see you again.

2/10 Terrible

Madelynn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures that were shown online did not even come close to accurately representing the property. Not only this, but the whole place just felt sticky and gross. Also, the water in the tub was constantly running and the door barely locked. It made us feel very unsafe and uncomfortable.
Stayed 3 nights in Mar 2024
Response from SAGE on Mar 17, 2024
We appreciate your feedback, we will address the issues you have pointed out. However, you stayed for 3 nights and as mentioned all the issues you had in your room I am just curious did you report any of this to the front desk? I am sure there should not have been any issue in giving you a different room. Thank you for staying with us.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Great place it's my 3rd time there
Stayed 2 nights in Mar 2024
Response from SAGE on Mar 11, 2024
We are glad to know you had a pleasant stay with us. We appreciate your feedback, thank you for staying with us. Hope to see you again soon.

6/10 Okay

Christopher

Stayed 2 nights in Mar 2024
Response from SAGE on Mar 12, 2024
We appreciate your feedback. Thank you for staying with us, hope to see you again.

6/10 Okay

Weifeng

Liked: Cleanliness
Disliked: Amenities
The motel has no drink water or coffee available, nor coffee machine. The sound proof is poor. I woke up at 3 am because the person on the 2nd floor was walking in the room and I could hear clearly every step he/she walked.
Stayed 1 night in Mar 2024
Response from ma on Mar 8, 2024
We appreciate your feedback, thank you for staying with us. Hope to see you again.

6/10 Okay

Rilie

Travelled with partner
Disliked: Amenities, property conditions & facilities
You get what you pay for. Old property that needs a lot of help. Toilet seat was so loose it almost fell off. Convenient location not far from London Bridges. Can’t recommend.
Stayed 1 night in Mar 2024
Response from ma on Mar 8, 2024
Your feedback is appreciated. We will address the issues you pointed out. Thank you for staying with us, hope to see you again.

4/10 Poor

bonnie

Disliked: Cleanliness, amenities, property conditions & facilities
Really didn't like much of anything. First room had one bed broken down at an angle. Second roon had poor drainage in tub which was dirty. Upstairs person very noisy. Pictures of property totally inaccurate!
Stayed 2 nights in Mar 2024
Response from ma on Mar 3, 2024
We appreciate your feedback. Thank you for staying with us, hope to see you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite. When i took a shower, i couldn't believe what a nice strong shower stream, it was(great shower). Clerk was muti lingual, could converse in many different languages.
Stayed 1 night in Feb 2024
Response from ma on Mar 3, 2024
We appreciate your feedback. Thank you for staying with us, hope to see you again.

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness
Tissues in bath would be nice. Somewhat noisy at night, mostly due to other clients...
Stayed 2 nights in Feb 2024
Response from ma on Mar 1, 2024
thank you

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away not pet friendly
We booked online after looking for a pet friendly place to stay The policy says 15 per pet So we booked knowing it was going to be a extra 45 for our teacup furbabies When we got there The man at the front desk just started screaming and yelling at us to get out and pointing to a hand written sign in marker on the counter that says 1 pet per room And that he would cancel our stay So we had to sleep in the car since It’s been 4 days and it’s just now getting canceled
Stayed 2 nights in Feb 2024
Response from SAGE on Feb 27, 2024
Very sorry about the inconvenience, We appreciate your feedback, and thank you for letting us know about the problem you faced at the check-in it is being addressed, however, I am being told that you were refusing to pay the pet fee, so I am looking deep into this and strict action will be taken. There is no reason why you could not check into the room when you had no problem paying the pet fee.

4/10 Poor

Sherien

Travelled with partner
Disliked: Property conditions & facilities
Noisy and people coming & going all hours .
Stayed 1 night in Feb 2024
Response from ma on Feb 20, 2024
Your feedback is appreciated. We will address the issues you pointed out. Thank you for staying with us, hope to see you again.

4/10 Poor

Chace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will say that the bed was comfortable. I stayed for four nights. In the time I stayed, they didn't clean my room, replace the towels or take out the trash.......despite my requests on a daily basis!!! There wasn't any breakfast, although it is advertised as an amenity. If there were anywhere else to stay in Havasu, my recommendation would be for future travelers to stay anywhere but here!!! Hospitality???? It's non existent at Windsor!!!! Keep looking as this hotel should be an absolute last resort in an act of desperation!!!!
Stayed 4 nights in Feb 2024
Response from ma on Feb 20, 2024
Your feedback is appreciated. We will address the issues you pointed out. Thank you for staying with us, hope to see you again.

6/10 Okay

Debra

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from ma on Feb 21, 2024
Your feedback is appreciated. . Thank you for staying with us, hope to see you again.

6/10 Okay

Glyn

Very basic
The water was very hard. The surfaces in the room were dusty. The place was very run down. The walls were thin and patrons noisey until 2 AM.
Stayed 3 nights in Feb 2024
Response from SAGE on Feb 20, 2024
Your feedback is appreciated. We will address the issues you pointed out. Thank you for staying with us, hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lodging option!
Great room, great price, friendly staff, convenient parking, excellent location. All around would highly recommend!
Stayed 3 nights in Feb 2024
Response from SAGE on Feb 20, 2024
We appreciate your feedback. Thank you for staying with us. Looking forward to seeing you again on your next trip.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SAGE on Feb 19, 2024
Thank you for staying with us. Glad to know your stay with us was pleasant. Hope to see you again.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the desk was so kind and gracious. We always stay at this inn and always will.
Stayed 1 night in Feb 2024
Response from SAGE on Feb 17, 2024
We are glad to know you had a pleasant stay with us, and we appreciate your feedback. Thank you for staying with us, hope to see you soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from ma on Feb 15, 2024
We appreciate your feedback and are glad to know your stay with us was pleasant. Thank you for staying with us. Hope to see you again.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from ma on Feb 15, 2024
We appreciate your feedback and are glad to know your stay with us was pleasant. Thank you for staying with us. Hope to see you again.

2/10 Terrible

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Seemed sketchy. We booked 2 nights -unrefundable. Stayed one fairly sleepless night. Nuff said
Stayed 2 nights in Feb 2024
Response from SAGE on Feb 14, 2024
We appreciate your feedback and thank you for staying with us, however, we wish we knew why it seemed sketchy to you and did you talk to the front desk about whatever the problem could have raised during your stay?

8/10 Good

Jace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the basics
No frills basic hotel room. Quiet comfortable and has the basic necessities. Hot shower, mini fridge and microwave. For ~$60 it's a good deal.
Stayed 1 night in Feb 2024
Response from SAGE on Feb 11, 2024
We appreciate your feedback and are glad to know your stay with us was pleasant. Thank you for staying with us. Hope to see you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SAGE on Jan 30, 2024
We appreciate your feedback, thank you for staying with us. Hope to see you again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money. Older motel being kept nice, Bed linens & mattress like new. Bath towels a little older and thin. Great location next to the lake.
Stayed 1 night in Jan 2024
Response from SAGE on Jan 29, 2024
We appreciate your feedback and we are pleased to know that your stay with us was pleasant. Thank you for letting us know about towels we will address the issue. Thank you for staying with us. Hope to see you again on your next trip.

8/10 Good

bill

Liked: Staff & service
Nice place , great savings
Stayed 7 nights in Jan 2024
Response from SAGE on Jan 27, 2024
We appreciate your feedback, and we are glad to know your stay with us was pleasant. Thank you for staying with us. Hope to see you again.

6/10 Okay

Jose De la

Business traveller, Travelled with group
Good place
Stayed 2 nights in Jan 2024
Response from ma on Jan 25, 2024
We appreciate your feedback. Thank you for staying with us. Hope to see you again on your next trip.

2/10 Terrible

Patricia

Stayed 2 nights in Jan 2024
Response from ma on Mar 20, 2024
We appreciate your feedback. Thank you for staying with us. Hope to see you again soon.

6/10 Okay

Brian

Travelled with family
Good value
Room was comfortable for two people. It was close to the river and restaurants. We've stayed there twice now, so the value is good.
Stayed 1 night in Jan 2024
Response from SAGE on Jan 17, 2024
We appreciate your feedback. Thank you for staying with us. Hope to see you again on your next trip.

8/10 Good

Antoon, Red Deer County

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
It was busy and noisy on a Friday night
Stayed 1 night in Jan 2024
Response from SAGE on Jan 16, 2024
We appreciate your feedback. And very sorry for any inconvenience you had to face during your stay, however, yes it does get busy, and there are many late check-ins so very sorry again. Hope to see you again.

8/10 Good

Derek

Stayed 1 night in Jan 2024
Response from SAGE on Jan 13, 2024
Thank you for staying with us, hope to see you again.

2/10 Terrible

HiPPer

Travelled with group
Disliked: Staff & service, amenities
When I went to the reception to check in, the worker asked me for my ID and bank card, at that moment it seemed to me that he didn’t know that I bought a room through Expedia, so I asked, the man didn’t even listen to me and told me to get out of here and that he is canceling reservations. The tone of his voice was very rude and arrogant, he asked me what country I was from, and when I answered, he hinted that I should go back there. Finally, when he finally bothered to explain the situation to me, he told me never to return to this hotel again. As a result, I was insulted, the receptionist did not show any hospitality.
Stayed 1 night in Jan 2024
Response from SAGE on Jan 13, 2024
Let me begin by saying sorry for the misunderstanding or miscommunication you had due to your language barrier, however, he was well aware of the room being paid online to Expedia the card he had requested was for incidental which is required anywhere you are checking in. According to the video clip that includes audio it seemed that you were refusing to provide any debit/credit or cash for incidental deposit to check in, to check into the room you are required to debit/credit card or cash deposit. However, it was clear that you had 2 extra unclaimed guests and you didn't want to get charged for them which is why you took half an hour arguing and not wanting to give any form of deposit. Your reservation was for 4 guests in the room with 2 queen beds where it was 6 adults stayed in 2 queen beds and you know your rate would have been different if you had claimed all 6 adults. And very sorry again if you feel insulted by the receptionist.

2/10 Terrible

Michael E

Disliked: Cleanliness, staff & service, property conditions & facilities
No light in the bathroom, toilet lid was broken, vanity was tiled tiles were cracked broken and missing, the room smelled, pillows were old and flat, a continental breakfast was advertised but no area was set up. Building and grounds are run down the room was dingy and not at all like the photos provided.
Stayed 3 nights in Dec 2023
Response from SAGE on Jan 31, 2024
We are sorry to hear that your stay with us was unpleasant, however, you were checked into room #151 which is one of our updated rooms so not sure how there were cracked broken, and missing tiles at the vanity, and you stayed for 3 nights so if there was no light in the bathroom you should have informed the front desk they would have taken care of the problem. Also, I am not sure where you see the advertising for breakfast because even on the Expedia site we are not advertising for breakfast. again very sorry for the inconvenience you may have faced during your stay we will address the issues. Thank you for staying with us and hope to see you again.

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Jan 2024
Response from SAGE on Jan 13, 2024
We appreciate your feedback, thank you for staying with us. Hope to see you again.

4/10 Poor

Cheryl

Travelled with partner
Disliked: Property conditions & facilities
The room was sparce. No water glass, old rooms However the room was fairly clean Dirty floor.
Stayed 1 night in Dec 2023
Response from SAGE on Jan 13, 2024
We appreciate your feedback and thank you for letting us know about the issues you had during your stay, very sorry for your unpleasant stay, and we will look into the issues you had. I hope you will give us another chance in the future.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly ownership and staff.
Stayed 1 night in Dec 2023
Response from SAGE on Jan 13, 2024
Thank you for staying with us and for your feedback. Hope to see you again.

10/10 Excellent

Robert

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and pleasant.
Stayed 2 nights in Dec 2023
Response from SAGE on Jan 13, 2024
We appreciate your feed back, thank you for staying with us. hope to see you again.

8/10 Good

John

Travelled with family
Liked: Staff & service
I like the price and location and have spent time here on multiple occasions, We usually only spend the nights here as we are visiting family in town. What I didnt like is that we were gone all day and the room was not cleaned, the towels not refreshed, along with the soap and shampoo. The bathroom is very small and hard to turn around once inside. Some of the other rooms I have stayed in have been bigger. I had closed the curtain before we left for the day, when we came back the curtain had been opened, but the room had not bee cleaned.
Stayed 2 nights in Nov 2023
Response from ma on Nov 28, 2023
Thanks

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Amazing
Stayed 5 nights in Nov 2023
Response from ma on Nov 23, 2023
Thanks