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Reviews of LUMA At Platinum Suite

3.5 out of 5
LUMA At Platinum Suite
1020 Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Ravi

Disliked: Staff & service, property conditions & facilities, room comfort
The room ameneties is not favourable and not supply accordingly.Towels shortage and need to remind couples of times.
Stayed 1 night in Jan 2019
Response from Ainee on Feb 24, 2019
Many thanks for your review. We will take noted your complaint and we will improve it. Looking forward for your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment concept was excellent. Better towels would be better.
Stayed 3 nights in Jan 2019
Response from Ainee on Jan 20, 2019
Many thanks for your review. Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing Amazing amazing amazing amazing amazing
Stayed 4 nights in Oct 2018
Response from Ainee on Oct 31, 2018
Many thanks for your review and looking forward to welcome you again ^^

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
+ Goede ligging, goede wasmachine - Grote kale ruimte met veel open en lege kastruimte wat ongezellig oogt. Contact alleen via mail en app. Witte beddegoed smoezelig, kussenslopen roken niet fris, samen met handdoeken gewassen en toen ok. Douchekop /houder past niet op elkaar dus met hand douchen. Service bij lobby en zwembad alleen voor hotelgasten. Dus eigen handdoek nodig bij zwembad
Stayed 4 nights in Jul 2019