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Reviews of The LUMA Hotel - A Member of Design Hotels

3.5 out of 5
The LUMA Hotel - A Member of Design Hotels
Lot 2-5, Block A, Sutera Avenue,, Jalan Sembulan, Kota Kinabalu, Sabah

Reviews

9.4

Exceptional

Rating 10 - Excellent. 64 out of 88 reviews" "
Rating 8 - Good. 22 out of 88 reviews" "
Rating 6 - Okay. 1 out of 88 reviews" "
Rating 4 - Poor. 0 out of 88 reviews" "
Rating 2 - Terrible. 1 out of 88 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Kin Chai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Luma Hotel on Apr 16, 2024
Dear Kin Chai, Warmest Greetings from The LUMA Hotel! Thank you for your valuable feedback!

2/10 Terrible

hyun hae

Stayed 1 night in Jan 2024
Response from The LUMA Hotel on Jan 22, 2024
Dear hyun hae, Warmest Greetings from The LUMA Hotel! We read this rating with much concern. We sincerely apologize for the inconvenience you experienced during your visit. We would appreciate it if you could email us about your unpleasant experience. We will use your feedback to implement necessary improvements in this aspect.We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

An

Liked: Cleanliness, staff & service, room comfort
Wonderful stay at Luma, a modern and tastefully designed boutique hotel.
Stayed 1 night in Dec 2023
Response from The LUMA Hotel on Jan 15, 2024
Dear An, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us. We are delighted to know that you had a wonderful stay here. Wishing you a wonderful day ahead and hope to see you around the hotel soon.

10/10 Excellent

Stephen, Forest Grove

Stayed 4 nights in Dec 2023
Response from The LUMA Hotel on Jan 11, 2024
Dear Stephen, Warmest Greetings from The LUMA Hotel! Thank you for the great ratings. We truly appreciate it.

8/10 Good

Hanzhong

Stayed 2 nights in Dec 2023
Response from The LUMA Hotel on Dec 22, 2023
Dear Hanzhong, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

8/10 Good

Hjh Noor Zawani

Stayed 2 nights in Dec 2023
Response from The LUMA Hotel on Dec 14, 2023
Dear Hjh Noor Zawani, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 Excellent

Yew Chan

Stayed 1 night in Nov 2023
Response from The LUMA Hotel on Nov 23, 2023
Dear Yew Chan,Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from The LUMA Hotel on Nov 21, 2023
Dear Pamela,Warmest Greetings from The LUMA Hotel! Thank you for the great rating! Thank you for choosing to stay with us, we hope to be able to serve you again soon!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the design of the property! The room, the amenities, the comfort and the reception. Great location with food and beverage right at the building. Near to Imago, one of the biggest mall in city. The room is really comfortable, layout and space is impeccable. The shower is huge and the tub is a great after a long day. The bed is firm and bigger than King (super king maybe?), I just love this place so much this is definitely my go-to hotel next time I visit KK.
Stayed 3 nights in Nov 2023
Response from The LUMA Hotel on Nov 17, 2023
Dear Cindy,Warmest Greetings from The LUMA Hotel! Thank you for taking your time to share your experience with us. We are thrilled to learn that your stay at our hotel was filled with such delight and satisfaction. Your enthusiasm is truly appreciated, and we can’t wait to welcome you back. Your satisfaction is our priority, and we’ll strive to ensure your next visit better.

10/10 Excellent

jae yun

All nice
Stayed 4 nights in Oct 2023
Response from The LUMA Hotel on Nov 6, 2023
Dear Jae Yun,Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your wonderful rating with us. We’re glad that you loved our hotel. Thank you for choosing to stay with us.

10/10 Excellent

Lay Beng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport, and one of the newest that’s 5min walk to their newest, largest mall in KK.
Stayed 4 nights in Oct 2023
Response from The LUMA Hotel on Oct 23, 2023
Dear Lay Beng, Warmest Greetings from The LUMA Hotel! Thank you for your positive feedback with us. We’re delighted to hear that you enjoyed our convenient location. Do visit us again as we look forward to welcome you back again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The LUMA Hotel on Oct 2, 2023
Dear William, Warmest Greetings from The LUMA Hotel! Thank you for the wonderful rating. We’re sincerely appreciate it.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The LUMA Hotel on Sep 29, 2023
Dear William,Warmest Greetings from The LUMA Hotel! Thank you for the wonderful rating. We're sincerely appreciate it.

10/10 Excellent

anshika

Stayed 1 night in Sep 2023
Response from The LUMA Hotel on Sep 15, 2023
Dear anshika,Warmest Greetings from The LUMA Hotel! Thank you for the wonderful rating. We truly appreciate it. Safe travels on your adventure ahead, and we hope to have the pleasure of serving you again in the future.

10/10 Excellent

SeongKyung

Stayed 3 nights in Aug 2023
Response from The LUMA Hotel on Aug 21, 2023
Dear SeongKyung, Warmest Greetings from The LUMA Hotel! Thank you for sharing your wonderful ratings. We truly appreciate it. We look forward to welcoming you back in the near future.

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and walkable distance to shopping mall. Room service forgot to make/clean our room though..
Stayed 2 nights in Jul 2023
Response from The LUMA Hotel on Jul 31, 2023
Dear Alex, Warmest Greetings from The LUMA Hotel! Thank you for sharing your feedback with us. We truly appreciate your compliments regarding the hotel's strategic location. We sincerely apologize for the inconvenience you experienced during your stay with regards to the oversight in room service. We hope you will give us another opportunity to provide you with a flawless experience in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Excellent

Dongyeon

Stayed 1 night in Jul 2023
Response from The LUMA Hotel on Jul 26, 2023
Dear Dongyeon, Warmest Greetings from The LUMA Hotel! Thank you for giving us high ratings. We truly appreciate it. We look forward to hosting you again in the near future.

8/10 Good

pei zie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from The LUMA Hotel on Jul 26, 2023
Dear Pei Zie, Warmest Greetings from The LUMA Hotel! Thank you for leaving us excellent ratings. We truly appreciate it. In the meantime, we hope to welcome you back soon!

10/10 Excellent

Maggie M K

Stayed 2 nights in Jul 2023
Response from The LUMA Hotel on Jul 26, 2023
Dear Maggie, Warmest Greetings from The LUMA Hotel! We would like to thank you for the kind ratings. We truly appreciate it. We value your patronage and we hope to welcome you back for another pleasant stay!

8/10 Good

Young Gwan, Hong Kong

Liked: Cleanliness, property conditions & facilities
Nice room with AC
Stayed 3 nights in Jul 2023
Response from The LUMA Hotel on Jul 10, 2023
Dear Young Gwan, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us. Please do come back again in the near future as we will be very happy to have you here again.

10/10 Excellent

Bee Hong

Travelled with family
Nice ambience
Stayed 2 nights in Jun 2023
Response from The LUMA Hotel on Jul 5, 2023
Dear Bee Hong, Warmest Greetings from The LUMA Hotel! We truly appreciate your compliments regarding the hotel's ambience. Thank you for choosing The LUMA Hotel, and we hope to welcome you back soon for another enjoyable stay!

6/10 Okay

ZHI HAN

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very well designed, instagrammable, aesthetically pleasing hotel. Had a room that was facing the main road and facing the sun, so room would not be as cold even with the aircond at 16 degrees celcius. Receptionist service was below expectations - receptionist was not friendly and accommodative for Marriott's standard. Requested for late check-out additional 1 hour as flight was later at night, but was denied with lame excuses and an attitude. Bellboy however was nice. Good place if you are just looking for a bed to sleep regardless of the experience, but not if you are looking for a pleasant service and friendly environment.
Stayed 2 nights in Jun 2023
Response from The LUMA Hotel on Jun 30, 2023
Dear ZHI HAN, Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us. Please accept our most sincere apologies regarding the service, we are sorry to know that we are not able to meet your expectations when handling your request. Your feedback and comments are well noted and we will do our nest to improve our service. Thank you again for letting us know and we hope we have the opportunity to renew your confidence in us on a future visit.

10/10 Excellent

Erkut

Liked: Cleanliness, staff & service, property conditions & facilities
在luma hotel住了四天，非常滿意！酒店離各景點都很近，而且交通方便，最重要的是衛生很好和裝修很漂亮！推薦！
Response from The LUMA Hotel on Jun 22, 2023
敬爱的Erkut, 非常感谢您对酒店的评论。我们很高兴您在我们酒店度过了愉快的四天！您的推荐对我们而言是最好的赞许。期待能再次为您服务。

10/10 Excellent

Shafawati

Stayed 2 nights in Jun 2023
Response from The LUMA Hotel on Jul 10, 2023
Dear Shafawati , Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not judge the Hotel by the building externally
The hotel is not a building by itself, but shared with many other shops in the same building (Sutera Avenue). First impression outside the hotel lobby upon arrival does not make you feel like a 4-Stars Hotel. However, after check-in at the lobby and into our room, our perception was totally changed. Their service and the room condition are indeed a 4-Star standard. The hotel staffs were polite and friendly; the room cleanliness is good & up to standard. Convinent shops and restaurants are easily accessible within the same building. A grand shopping mall is also just across the road within 5 mins walk by the overhead bridge. Me and my family had definitely enjoyed our 5D4N stay at the hotel. Will strongly recommend the hotel and will consider the same hotel again if we return on the next trip. Please do keep up and maintain the good standard 👍 The only comment we had is the hotel breakfast, which has limited choice and has the same set menu daily. Hope it can be improved in the future.
Stayed 4 nights in Jun 2023
Response from The LUMA Hotel on Jun 19, 2023
Dear Edmund, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your experience with us through this review. We truly appreciate your compliments regarding the service, cleanliness and location. Your feedback and comment regarding the breakfast is well noted, we will look into this accordingly. We are grateful for your recommendation to the travelers. Please do come back again in the near future as we will be very happy to have you here again. Until we meet again, safe travels always!

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from The LUMA Hotel on May 26, 2023
Dear Tan, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Everything is great. Will stay there again if visit KK.
Stayed 1 night in Mar 2023
Response from The LUMA Hotel on Mar 31, 2023
Dear Vivian,Warmest Greetings from The LUMA Hotel! Thank you for sharing your experience with us through this review. We are glad to know that you had an awesome stay here. We are happy that you would consider us again should you return to Kota Kinabalu! Wishing you a wonderful day ahead and hope to see you around the hotel soon.

10/10 Excellent

Aye Aye

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from The LUMA Hotel on Mar 31, 2023
Dear Aye Aye, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Comfortable stay
Stayed 3 nights in Mar 2023
Response from The LUMA Hotel on Mar 31, 2023
Dear Guest, Warmest Greetings from The LUMA Hotel! Thank you for the positive rating. We truly appreciate it.

10/10 Excellent

Sharon

Stayed 1 night in Mar 2023
Response from The LUMA Hotel on Apr 14, 2023
Dear Sharon, Warmest Greetings from The LUMA Hotel! Thank you for the great rating. We truly appreciate it.

10/10 Excellent

Shyh Chang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to shopping area, room is big and clean, quiet also, very good
Stayed 1 night in Mar 2023
Response from The LUMA Hotel on Mar 20, 2023
Dear Shyh Chang, Warmest Greetings from The LUMA Hotel. Thank you very much for sharing your experience with us through this review. It was our pleasure to have you with us during your recent visit. We truly appreciate your compliments regarding the strategic location and cleanliness. We look forward to seeing you on your next trip to Kota Kinabalu. Until we meet again, safe travels always.

10/10 Excellent

Kai Teck

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Design of hotel. Comfortable resting area. Not we’ll sound proof.
Stayed 3 nights in Mar 2023
Response from The LUMA Hotel on Mar 20, 2023
Dear Kai Teck, Warmest Greetings from The LUMA Hotel. Thank you for sharing your feedback with us. We truly appreciate your continued support.

8/10 Good

ANG

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from The LUMA Hotel on Mar 6, 2023
Dear ANG, Warmest Greetings from The LUMA Hotel. Thank you for the positive rating. We truly appreciate it.

10/10 Excellent

EMMELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from The LUMA Hotel on Mar 1, 2023
Dear EMMELINE, Warmest Greetings from The LUMA Hotel. Thank you for the great ratings. We truly appreciate it! Wishing you a wonderful day ahead and hope to see you around the hotel soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in KK
Love the ambiance of the hotel, Clean and the smell was like SPA. The staff was friendly!! The hotel was just opposite the Imago shopping mall, I and my husband just walk through the bridge. Definitely will come back again!!
Stayed 2 nights in Jan 2023
Response from The LUMA Hotel on Feb 13, 2023
Dear Guest, Warmest Greetings from the LUMA Hotel. Thank you for sharing your experience with us. We are pleased to know that we have met your expectations in terms of the hotel's ambience, customer service and location. We are also very happy to know that you would consider us again should you return to Kota Kinabalu. Wishing you a wonderful day ahead and hope to see you around the hotel soon.

10/10 Excellent

Margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A boutique hotel locates at KK , location is convenient and facilities are clean and neat.
Response from The LUMA Hotel on Jan 9, 2023
Dear Margarita, Warmest Greetings from The LUMA Hotel. Thank you for sharing your experience with us through this review. We look forward to having you here with us again. Till then, safe travels.

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautifully presented hotel. The rooms were just stunning. Beds comfy and bathrooms so well designed. We enjoyed everything, including the breakfast. Will definitely be back again!
Response from The LUMA Hotel on Jan 9, 2023
Dear Jade, Warmest Greetings from The LUMA Hotel. Thank you for sharing your experience with us.It was our pleasure to have you with us during your recent visit. We are glad to know that you enjoyed your stay. The team will be delight to see this positive review. We are happy that you would consider to stay with us again should you return to Kota Kinabalu. Wishing you a wonderful day ahead and hope to see you again soon.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Dec 2022
Response from The LUMA Hotel on Dec 12, 2022
Dear Jeffrey, Warmest Greetings from The LUMA Hotel. Thank you for the great rating. We truly appreciate it.

10/10 Excellent

Wah Yeow Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Close to many dining and shopping options, all within walking distance. Will definitely stay here again.
Stayed 2 nights in Dec 2022
Response from The LUMA Hotel on Dec 12, 2022
Dear Eddie, Warmest Greetings from The LUMA Hotel. Thank you for taking your time to share your experience with us through this review. We are happy to know that you like the hotel's location. It was our pleasure to have you with us during your recent visit and we look forward to your next visit. Until we meet again, safe travels always.

10/10 Excellent

Harith Ihsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay.
Stayed 2 nights in Oct 2022
Response from The LUMA Hotel on Nov 1, 2022
Dear George, Warmest Greetings from The LUMA Hotel. Thank you for sharing your wonderful experience with us through this review. We are glad to know that you enjoyed your stay here. We look forward to your next visit and till then, safe travels.

8/10 Good

Marcus, Shah Alam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for work or holidays
Stayed 4 nights in Oct 2022
Response from The LUMA Hotel on Oct 31, 2022
Dear Marcus,Warmest Greetings from The LUMA Hotel! We are sincerely appreciate you for taking the time for sharing your feedback through this review. We are delighted to know your recent stay at our hotel was a pleasant one. It has been pleasure having you here and we will look forward welcoming you back here. Till then, Safe Travels always

10/10 Excellent

Frances, Felton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish and great helpful staff.
Stayed 1 night in Oct 2022
Response from The LUMA Hotel on Oct 28, 2022
Dear Frances, Warmest Greetings from The LUMA Hotel. Thank you for sharing your wonderful experience with us through this review. We are glad to know that you like the hotel's design and satisfied with the guest service provided. Please do come back again in the near future as we will be very happy to have you here again. Until we meet again, safe travels always.

10/10 Excellent

Lai

Stayed 1 night in Oct 2022
Response from The LUMA Hotel on Oct 20, 2022
Dear Lai,Warmest Greetings from The LUMA Hotel! Thank you for sharing your great ratings with us. We look forward to your next visit and till then, safe travels!

10/10 Excellent

Alwani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design but i wish they make variety of food for breakfast everyday.
Stayed 4 nights in Sep 2022
Response from The LUMA Hotel on Sep 21, 2022
Dear Alwani, Warmest Greetings from The LUMA Hotel. Thank you for sharing your experience with us through this review. We are beyond glad to know that you love the hotel's design. Your feedback regarding the breakfast is well noted, we will look into this immediately. Thank you.

10/10 Excellent

Ernie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for business trip
Nice and clean..
Stayed 2 nights in Aug 2022
Response from The LUMA Hotel on Aug 26, 2022
Dear Ernie, Warmest Greetings from The LUMA Hotel. Thank you for sharing your experience with us through this review. We are glad to know that you are satisfied with the hotel's cleanliness. Wishing you a wonderful day ahead and hope to see you around the resort soon.

10/10 Excellent

HON PING

Stayed 2 nights in Jul 2022
Response from The LUMA Hotel on Jul 15, 2022
Dear HON PING, Warm Greetings from The LUMA Hotel. Thank you for the great ratings. We greatly appreciate it.

8/10 Good

Chia

Stayed 2 nights in May 2022
Response from The LUMA Hotel on Jun 17, 2022
Dear Chia, Thank you for the great ratings! We look forward to welcome you back again soon. Until we meet again, safe travels always.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly you think you knew them before! We were in very good hands , everyone were so nice and smiling. And the decoration of the hotel is fantastic (lots of wood and plants, curved lines, so relaxing... the staircase is stunning, the lobby has many chairs and sofa you can relax on). What was more frustrating was the time we had to wait for breakfast. Too many people (5-6) in the small area, not productive, too crowded to be efficient...
Stayed 3 nights in Apr 2022
Response from The LUMA Hotel on Jun 17, 2022
Dear Caroline, Warm Greetings from The LUMA Hotel. Thank you for taking the time to share your experience with us through this review. We are glad to know that you were happy with the service provided and like hotel's vibe and design. Please accept our most sincere apologies on the disappointment which you have encountered during breakfast. We have conveyed your comments to the respective departments and corrective actions are already underway to ensure that this does not happen again in the future. We will work on improving ourselves immediately. We hope to have the opportunity to welcome you back in the near future. Till then, safe travels.

10/10 Excellent

Osamu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗でお洒落な雰囲気のホテルで、バスアメニティなども豊富で過ごしやすかったと思います。部屋も広くて、荷物を十分に広げられました。エントランスが配車アプリではわかりにくいみたいです。朝食がたまに品切れになっていることがありました。
Stayed 3 nights in May 2024
Response from The LUMA Hotel on May 13, 2024
Dear Osamu, Warmest Greetings from The LUMA Hotel! Thank you for your valuable feedback. We're glad to hear that you enjoyed the clean and stylish atmosphere of our hotel and found your stay comfortable with ample toiletries. We appreciate your comments about the spacious room, which allowed you to organize your luggage easily.We also apologize for any instances where breakfast items were out of stock. We'll address this issue with our team to ensure a better experience for future guests.Thank you again for your feedback, and we hope to welcome you back for an even better experience in the future.