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Reviews of Red Carpet Inn & Suites

2 out of 5
Red Carpet Inn & Suites
208 East New Bern Road, Kinston, NC

Reviews

6.4
Rating 10 - Excellent. 31 out of 153 reviews" "
Rating 8 - Good. 46 out of 153 reviews" "
Rating 6 - Okay. 22 out of 153 reviews" "
Rating 4 - Poor. 21 out of 153 reviews" "
Rating 2 - Terrible. 33 out of 153 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The price was something I liked. The person I spoke with the day I checked in was Jasmine. Appreciate her looking out for me.
Stayed 2 nights in Apr 2024

2/10 Terrible

Dan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Mary

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Dawn

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Carpet smells bad, too old. It was an emergency stay. I was put in the back of the complex. Drug dealers running all around all night. Not safe at all. It was about as safe as sleeping in my car in that area. Went to get coffee, seemed quite at that time. Front desk staff looked annoyed at me asking where to go for coffee. I’m sorry I’ve never been here. She had No smile, said it’s around the corner at the restaurant. Note’s posted were were astringent and also slightly rude. I just wanted coffee. No food in rooms nor could leave the area. Then why was there a microwave in my room. It also was older than the 80’s and made terrible noice and wouldn’t get my tv dinner . Why couldn’t I stay in the front? Why was I stuck in the back with obvious problems. I don’t want anyone to loose their job. But could be more friendly and understanding. No smoke detectors and I was scared to walk around bc it was dark. Phone didn’t work either when I tried the front desk. I’ll never stay there again, I’ll sleep in my car. After $80 , I realize that’s not much money but you should at least feel safe. When I checked in, the lady was nice. The ladies that were there when I checked out were just wow 😮
Stayed 1 night in Nov 2023
Response from Jazmine on Dec 6, 2023
We are so sorry to hear about this! We are taking immediate action and will handle this accordingly. Thank you so much for staying with us!

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don not stay here!
Room was disgusting. Sticky carpets. Nothing cleaned. Drains clogged (sink and toilet) cockroaches were also found. Hopefully we didn’t catch any disease or illness from this establishment.
Stayed 1 night in Nov 2023
Response from Shannon, Supervisor on Dec 5, 2023
I'm sorry about your experience here at our hotel. We value your feedback and will be using your review as a training tool. We hope you will give us another chance in the future.

4/10 Poor

Lisa

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn’t a true breakfast, dead bugs in room, staff was friendly and polite, comfortable beds. Hotel wasn’t as shown in photos! Wasn’t worth the money, felt like I actually got ripped off…
Stayed 3 nights in Nov 2023
Response from Mindi Front Desk Associate on Nov 12, 2023
Dear Lisa,Thank you for the review as we value all of our guests feedback. I apologize that our breakfast did not meet your expectations. Our staff appreciates the kind words and we hope you have a safe trip home. Red Carpet Inn and Suites

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't be handicapped with a dog
We didn't end up staying. My husband is a double amputy and we have a small dog so when looking for a hotel we look for a handicap accessible room that is pet friendly and are always willing to pay the extra but they waited till we arrived.... hours late stuck behind an accident that they only have one or the other type of room but not both.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 2, 2023
I am sorry to hear about your unfortunate experience at our hotel. We deeply regret that we were unable to meet your expectations. We have a handicap room but it is non-smoking and not pet friendly. We tried to work with you the very best we could and get you situated. Again, I apoligize and I hope you have a great week. Red Carpet Inn Management

6/10 Okay

Carshenia

Liked: Staff & service
Disliked: Property conditions & facilities
It u have no other choice
The bed was kinda hard, the water pressure is to week. And i seen a few roaches.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Thank you so much for your review. I hope you have a nice weekend and stay safe during the storm.Red Carpet Inn Management

4/10 Poor

Edna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Under new management
My family and I traveled over 400 miles for a family reunion. It’s not our first time and usually have a decent experience. However the first room I was given was dirty and still had other people’s belongings . So they moved me to another room that was clean however, roaches started to come out the wall. My sister and I slept in the same bed because of stains on the sheets . So a two night stay turned into a one. I won’t be going back.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Thank you for your review. We are sorry for the inconvenience and we will be looking into this further. We value our guest's feedback and hope you made it home safe. Red Carpet Inn and Suites Management

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This location leaves a lot to be desired. We chose it because of the value and the promise of breakfast included. Breakfast was cereal, bread for toast, some fruit. The coffee was even lukewarm. The worst part was the juvenile roaches crawling in the breakfast area. Palmetto bugs are understandable in the Carolinas, german roaches, not so much. The pool was nice but getting a wristband to wear for 2 days in order to enter the pool was bothersome, as we were in town for a funeral. At one point we were questioned by someone and I had to return to the room for the bands and he returned 3x to check to see if we had them. There is a lot of upkeep that needs to be done on the hotel; stair treads are falling apart and dangerous, bathroom tiles are cracked, the ac unit was draining into the room, leaving the carpet wet. Overall disappointed in the cleanliness and the treatment by the staff.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 23, 2023
Hi Jennifer,I am so sorry to hear about your experience at our hotel. I will speak with the staff and make sure that we correct these issues. I hope you have a nice weekend and stay safe during the storm. Red Carpet Inn Management

10/10 Excellent

Tabithy

Stayed 1 night in Aug 2023

8/10 Good

michael

Stayed 1 night in Jul 2023

4/10 Poor

Rickey

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
the website rooms was not the same when you you get there. dirty linning, mixmatch pillows and old. no closets to hang clothes, outside look like a place where undesirables may hang or come. we tried two room and did not stay.
Stayed 2 nights in Jul 2023

8/10 Good

Richard

Stayed 1 night in Jul 2023

2/10 Terrible

Cira

Stayed 3 nights in Jun 2023

10/10 Excellent

Neal

Stayed 1 night in Jun 2023

6/10 Okay

Noah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

William

The fact that young people hang around close to my car and the owner allows this to happen made me feel uncomfortable for much of the night. Never will return again.
Stayed 2 nights in Jun 2023
Response from Jazmine on Jun 6, 2023
We do not allow such things. You came to the front with an complaint, I spoke to the lady about it and she moved. She was actually standing beside your car by another friends vehicle. You said you felt unsafe and you wanted to call the police, you could have done that. But you refused and came to the lobby and got in a big unnecessary verbal fight with the guest. Have a good Day.

2/10 Terrible

Heather

Business traveller, Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Don’t stay here. Filthy. Unsafe. Blood on the wall, urine filled jar in the parking lot. Mold. Holes in the wall. Got stuck in a smoking room because I booked a pet friendly room. (Website described room as pet friendly).
Stayed 2 nights in Apr 2023
Response from Red Carpet Inn and Suites on Apr 25, 2023
Good morning, we are sorry for your experience at our motel. First, I would like to mention that I checked the room and there wasn't blood on the wall. That was wax warmer melts that you saw. Second, I saw no evidence of mold as we take pride in our motel and try to keep it up as best as possible. Last, when you book a room online there is an option for "non-smoking pet friendly" and "smoking pet friendly". Again, we are sorry and hope you you have a great day.

2/10 Terrible

Stacy

Stayed 1 night in Mar 2023

4/10 Poor

Dennis L.

Disliked: Property conditions & facilities
It was convenient to the event i was attending. The first night there were people outside playing loud music and a dog downstairs barking till 3:00 in the morning.
Stayed 2 nights in Mar 2023

8/10 Good

Carshenia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old
The price was good, and the room was big. The room needed a tall mirror a nother night stand and lamps. And i love i can small they cleaned the room. The hole hotel need a up grade.
Stayed 1 night in Dec 2022
Response from RCI Staff on Feb 5, 2023
Thank you so much for your review! We Hope to see you again in the near future.

2/10 Terrible

Tracy

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Wanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Jazmine on Oct 21, 2022
Thank you so much for your kind review! Hope to see you again soon!

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Room comfort
Average
Mattresses need changing to the real thing!!!!
Stayed 1 night in Aug 2022
Response from Jazmine on Aug 19, 2022
Thanks for your input ! Hope to see you again!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy checking. Very clean and spacious room. Quiet floor-3rd.
Stayed 1 night in Aug 2022
Response from Jazmine on Aug 20, 2022
Thank you so much for your review!! We hope to see you again in the near future!!

2/10 Terrible

Taoufik

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about this dirty noisy Motel. Frequented by hookers and day laborers paying with cash. The front desk clerk is awful, can barely talk and when she does she is unintelligible.
Stayed 3 nights in Jul 2022
Response from Jazmine on Jul 20, 2022
I'm sorry for the inconvenience during your stay, I will take this into consideration and talk it over with my staff. Thanks.

8/10 Good

Brittny

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Family Room big
Stayed 3 nights in Jun 2022
Response from Jazmine on Jun 22, 2022
Thanks so much for your kind review we hope to see you again in the near future!! Red Carpet Inn & Staff

2/10 Terrible

Jordan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not book here
Absolutely disgusting. In need of major renovations and updates. Not to even mention cleanliness and basic sanitation of rooms.
Stayed 3 nights in Jun 2022
Response from Jazmine on Jun 22, 2022
I have reported this to our maintenance team and we are getting right on it!!! We do apologize. Red Carpet Inn & Staff

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean & quiet place to rest
Jasmine was very nice and helpful during check-in. Jasmine also help me with finding places to dine while in town. A nice, clean and quiet place to rest after work. Fishing in the back if hotel was a great plus. Pool was closed due to county regulations changes, but they are working on fixing the issue.
Stayed 1 night in Jun 2022
Response from Jazmine on Jun 16, 2022
Thank you so much for your kind review!! We look forward to see you again in the near future.

10/10 Excellent

Alyeshia

Stayed 1 night in Jun 2022

8/10 Good

Maria

Stayed 1 night in Feb 2022

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service
The Red Carpet Inn was the last stop on our three-week trip through the southeast USA. The first room that was assigned to us was being remodeled. When I went back to the office to let the clerk know, she cheerfully assigned us to a different room. There was other work being done around the property, so we didn't stay there very long. My wife left her computer tablet in the first room that we were assigned to. She didn't realize it until the next day and she couldn't remember where she might have lost it. When we checked out, we asked if a tablet had been turned in. We were advised by the desk clerk that none had been turned in. After we returned home, we received a phone call from the property asking if we had been assigned to room 115. I answered that, yes, we had been assigned to that room, but it was being remodeled. The clerk then asked if we were missing anything. I answered affirmatively that we were missing a computer tablet. One of the workers had discovered it in the room that was being remodeled and turned it in at the office. The clerk offered to mail it to us and I offered to reimburse the property for the shipping. Although this wasn't the fanciest property that we stayed in during our trip, we sincerely appreciate the honesty and professionalism of the staff personnel who tracked us down and returned the tablet. Well done to all!
Stayed 1 night in Jan 2022
Response from gvc on Feb 6, 2022
We appreciate you as a guest, and appreciate the time you took to review our hotel. We will share your kind words with the staff, and hope to see you soon. Have a great day! Red Carpet Staff

10/10 Excellent

Regina

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk was outstanding as always. Room very clear.
Stayed 1 night in Jan 2022
Response from gvc on Feb 6, 2022
Thank you so much for leaving a review for our property, we truly appreciate your time. We look forward to seeing you soon. Have a wonderful day! Red Carpet Staff

10/10 Excellent

Christen

Travelled with pets
Liked: Staff & service
River view and the pet ammunities
Stayed 1 night in Jan 2022
Response from gvc on Jan 18, 2022
Good Afternoon, Thank you for taking the time to review our property, your input is greatly appreciated. We are happy you enjoyed your stay and hope to see you soon. Have a wonderful day! Red Carpet Staff

6/10 Okay

Domonic

Liked: Staff & service
Stayed 2 nights in Dec 2021
Response from ASCC - FD manager on Jan 8, 2022
We thank you for reviewing our property, it is truly appreciated. We look forward to serving you in the near future. Happy New Year! Red Carpet Staff

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Good if you have a dog
We had a dog, it was a good place to stay. Friendly customer service. Dog Park next to it. It wasn’t a bad stay
Stayed 3 nights in Dec 2021
Response from gvc on Jan 8, 2022
Thank you for taking the time to review our property, it is greatly appreciated. We hope you stay with us in the near future. Happy New Year! Red Carpet Staff

8/10 Good

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here for work and it is perfect for a no frills hotel.
Stayed 3 nights in Dec 2021
Response from gvc on Dec 31, 2021
Thank you for taking the time to review our facility, we truly appreciate you. Have a Happy New Year. Red Carpet Staff

8/10 Good

Jerry Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good, but could be better
They have done a great job with the remodeling the hotel. It's been a very long time since I stayed on this site. But with all the improvements they also let the TV choices fall by the way side. It's really a shame that neither the cable or satellite companies won't give the local hotels a decent deal. That's the only short coming I had with hotel
Stayed 1 night in Dec 2021
Response from gvc on Dec 31, 2021
Thank you for your review, we truly appreciate the time you took to give your feedback about the hotel. We hope to see you soon, and wish you a very Happy New Year! Red Carpet Staff

8/10 Good

Dana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking rooms!
Stayed 1 night in Dec 2021
Response from gvc on Dec 24, 2021
Thank you for taking the time to review the property, you are truly appreciated. We wish you a Merry Christmas and a Happy New Year.

4/10 Poor

Melissa

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was two roach and the room last time staying there and cigarettes burn n the comforter sheets and bathroom door was broken so had lift up to close the door
Stayed 1 night in Nov 2021
Response from gvc on Dec 11, 2021
We apologize for any inconvenience experienced during your stay and will share this review with the staff. Thank you for taking the time to review our property. Red Carpet Staff

8/10 Good

Shari

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from gvc on Nov 20, 2021
Thank you tremendously for taking the time to review our property, we truly appreciate it. We look forward to serving you in the future. Have a happy holiday season! Red Carpet Staff

4/10 Poor

Charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly for "Long-Term" Guests
I arrived to multiple people in the courtyard with their few belongings - previous "long term" guests that had been put out. The police were called to have them removed because they continued to make a ruckus well past midnight. The hotel appears to be for long term guests either on their way to rock bottom or making their way back up from there. I don't recommend it for a business trip.
Stayed 1 night in Oct 2021
Response from gvc on Nov 13, 2021
We truly apologize for any inconvenience you experienced during your stay. Thank you. Red Carpet Staff

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedsheets Not Even Changed
Do not stay at this place. The room was filthy and it was clear the bed sheets hadn't been changed - the bed had simply been remade after the last guest. It didn't meet the minimum standards of a hotel stay: a clean room with fresh sheet. Horrible!
Stayed 1 night in Oct 2021
Response from ASCC - FD manager on Nov 7, 2021
I apologize for any inconveniences during your stay. These comments will be addressed with our staff to make the necessary improvements. We hope that you chose to stay with us again and appreciate your feedback.

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away from this place
When we arrived after a long drive we found out the TV had no remote control. The office was contacted 3 times and two hours later still no remote. We went to the office and was given a remote that didn’t have a back to it and it didn’t work either. We were told to move to another room so we packed everything up moved to the other room only to find the key didn’t work. We were told that maintenance would come 30 mins later he shows up tries our key and said the battery in the lock was dead so they put us in another room with no remote. The front desk person said they can’t keep people from stealing remotes. They wanted us to move to another room which we said just cancel our reservation and left
Stayed 2 nights in Oct 2021
Response from gvc on Nov 6, 2021
We truly apologize for any inconvenience and interruption with your reservation and stay. We will use your review to assist our staff with their care for our guests. This should not have happened and I truly apologize. Red Carpet Mgmt.

10/10 Excellent

Consuelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the end of our trip a visit to my husband parents and last minute. I have no complaints because I had. slim pickings for a hotel with a dog... and this hotel was clean and convenient and inexpensive and available. We got the room that we want it was on the 1st floor, across from the dog park, clean and comfortable. No Complaints...It worked for me it had what I needed everything worked and I was happy! They also had Breakfast on the Go..in a bag! If you like a No frill hotel and it maybe because I had a dog...Great place to Stay!! Will Stay Again!!
Stayed 2 nights in Sep 2021
Response from Jazmine on Oct 25, 2021
Thank you so much! Im glad you enjoyed your stay.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk person was friendly and very helpful.
Stayed 1 night in Oct 2021
Response from Jazmine on Oct 5, 2021
Thank you so much! We are glad that you enjoyed your stay with us and hope to continue to accommodate you in the future!

6/10 Okay

Elishia

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from gvc on Oct 1, 2021
Thank you for taking the time to review our property, we truly appreciate your input. We hope to see you soon and we wish you a wonderful weekend! Red Carpet Staff

6/10 Okay

Heidi

Stayed 1 night in Sep 2021

8/10 Good

Keron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from gvc on Sep 18, 2021
Thank you for staying with us, and thank you for the wonderful review. Have a wonderful day! Red Carpet Staff