Jumbo Trailhead Tours and Activities

The place is convenient, but not very clean. We stayed for 2 weeks and the french fries at the back door were never vacuumed up. Never heard the vacuum run in the hallway ever. Staff was very nice, but no one was on the same page. Pool area needed to be cleaned. The whole time that we were there, not one person came out to wipe down the tables or clean up the food on the ground. (I picked up what others were allowed to bring in and I also wiped down the tables.) The sign says clearly that there was no smoking or food brought into that area. But some of the staff allowed it. There were people with small children in the area, and one little 3-year-old boy did pee in the hot tub, but mother said he did not. (That was the last time I went in the hot tub or the pool.) Breakfast is ok, but you really can't call it continental breakfast. They decided to do plumbing in the morning and turned off the water to our room for a while. (Never informed us that they were going to do this) Was this inconvenient? Yes, just a little. There were other little things that I won't mention. But again, I will say that you do have a very nice staff. Too bad they were not all trained and informed as to the procedures.

The room was clean, the staff was helpful.