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Reviews of The Franklin Loft Apartments

4 out of 5
The Franklin Loft Apartments
4 Pritchard St, Johannesburg, Gauteng

Reviews

9.2

Wonderful

Rating 10 - Excellent. 12 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Bontle Awetse

Liked: Cleanliness, property conditions & facilities
The apartment is nicely decorated, daily cleaning, quite and reception staff friendly. Marie and Tshepang were a call away and made my stay comfortable
Stayed 6 nights in Feb 2024
Response from Natalie on Feb 22, 2024
Thank you Bontle - so glad you were happy with your stay :)

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice apartment and the staff were very helpful. I didn't expect it, but since I had the windows open for the duration of my stay, I always got to hear the Muslim pre-dawn and evening call to prayers. I am not of that faith, but I still found it a highlight of each day. I also really like the extra large tub. I'm pretty big and haven't fit in a US standard tub in decades, so this was a real treat. If only it was located somewhere with more nearby dining options. Or maybe if I had my own vehicle and could buy groceries more easily.
Stayed 3 nights in Jan 2023

8/10 Good

Francius

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with a beautiful view! Only complaint (minor) was only one elevator was in use.
Stayed 2 nights in Mar 2020
Response from The Franklin Team on Mar 20, 2020
Thank you so much for your positive feedback - we're really happy you enjoyed your stay! And noted re: the lifts - we're working on it.

10/10 Excellent

Paulo, Lusaka

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The property is clean, spacious and truly self contained. For the price, the offerings were excellent. My only regret is that I wish I had known about it earlier. Anytime I am in Jo-burg, I will be at the Franklin Apartments!!
Stayed 2 nights in Jan 2020
Response from Natalie on Jan 27, 2020
Dear Paulo, thank you so much for the positive feedback! We are glad you enjoyed staying with us as much as we enjoyed hosting you and look froward to hosting you again soon :) Kind regards, Natalie

8/10 Good

N.Willis, Atlanta Ga

Travelled with partner
Liked: Cleanliness, staff & service
Stayed in the white room loved it. Except the shower could use more cleaning.
Stayed 2 nights in Dec 2019
Response from Natalie on Jan 20, 2020
Dear Nyaradazai, Thank you for taking the time to provide constructive feedback. We are really glad you enjoyed your apartment. Apologies for the shower -we take cleanliness very seriously and will do the necessary to rectify the situation. Kind regards, Natalie

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, spacious apartment, lovely staff, safe. Being in Johannesburg city or meant we couldn’t walk much but take Uber everywhere which is very affordable. The apartment itself is really nice, nice bathroom & shower, nice towels, only thing is it doesn’t have air conditioning and wifi has a limit.
Stayed 3 nights in Oct 2019
Response from Natalie on Nov 18, 2019
Thank you so much for taking the time to review our establishment and provide positive feedback - we are so very glad you enjoyed your stay with us :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The manager as well as every staff member of the hotel were extremely helpful. The apartment was not only efficiently remodeled and fully equipped but also elegantly decorated. Highly recommended.
Stayed 3 nights in Jul 2019
Response from Natalie on Jul 23, 2019
Thank you so much for taking the time to provide your positive feedback - we really value and appreciate your insights. Much appreciated! The Franklin Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern comfortable room. Fully equipped kitchen. Nice size TV less than premium channels...mid tier DSTV package. Very good wifi. Staff is very accomodating. I had one issue with neighbor who loudly disturbed the whole floor for 3 consecutive nights. They should have been evicted or police called because they ignored repeated warnings. But staff did move us to another floor. But sadly after the offenders had moved out of their own accord.
Stayed 8 nights in Jun 2019
Response from Natalie on Jun 27, 2019
Dear Guest, Thank you very much for taking the time to review our establishment and for the constructive feedback. We are utterly dismayed that your experience was tainted by the noise of the inconsiderate guests next door. We spoke to the owner of that apartment and she informed us that in addition to being noisy, her guests had been destructive and so they have been banned from returning to The Franklin. We take note of your suggestion that stronger action should have been taken against them at the time and will act accordingly should such a situation arise again (hopefully it won’t though). Kind regards, Natalie

10/10 Excellent

Casper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My amazing stay at the Franklin apartment hotel 😊
The place is amazing and extremely clean. The welcome is amazing and the entire environment is amazing am surprised it's only 4stars in my opinion its 5star plus. Enjoyed my stay and all bedding and kitchen was amazing I would recommend this place. Looking forward to my next stay and Marie and Thembie are real assets for this hotel.
Stayed 8 nights in Jun 2019
Response from Natalie on Jun 24, 2019
Dear Casper, thank you so much for taking the time to review our establishment. We are so very pleased you enjoyed your stay as much as we enjoyed hosting you. I will share your compliments with Marie and Thembi and we look forward to welcoming you and hosting you on your next trip. Kind regards, Natalie

10/10 Excellent

Georgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awasome
The apartment rewards more than you will pay. Everything is perfect in this apartment.
Stayed 2 nights in Nov 2018
Response from Natalie on Nov 12, 2018
Hi Georgette, thank you so much for taking the time to review our establishment - we appreciate the positive feedback! Kind regards, The Franklin Loft Apartments

10/10 Excellent

Humphrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A satisfied customer
I enjoyed my stay
Stayed 1 night in Aug 2018
Response from Natalie on Aug 16, 2018
Dear Humphrey, thank you for taking the time to review our establishment. We are delighted that you enjoyed your stay and hope to have the opportunity to host you again. Kind regards, The Franklin Loft Apartments

2/10 Terrible

Ulrike

Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande très vivement, une des meilleures expériences d'hôtel pour un prix défiant toute concurrence. Personnel adorable et prêt à aider quelque soit la situation. Chambres magnifiques
Stayed 4 nights in Feb 2020
Response from Natalie on Mar 5, 2020
Thank you so much for the positive feedback Xavier! We are really glad you enjoyed your stay :)

10/10 Excellent

Stine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utrolig leilighet
God standard med fine detaljer. Enkelt å lokalisere med god service. Trygghet med nøkkelbrikke før heis slik at uvedkommende ikke har tilgang.
Stayed 5 nights in Feb 2019
Response from Natalie on Feb 20, 2019
Thank you so much for taking the time to review our establishment. We appreciate the positive feedback and are glad you enjoyed our hospitality.