Insectopia Tours and Activities

The hotel staff was so nice and attentive

Everything about this property from the moment you get to the gate is excellent. Checkin was smooth, property is beautiful! Extended my stay twice

The property overall was beautiful and the pools were nice and clean. I liked the room they gave us and the view was pretty. However the property had some issues. The main one was that the lights kept going out on the second day of our stay. They had to use the electric generator which happened to be across our room and was very loud and annoying. As a result the was no A/C that night. The issue persisted the following morning. A staff member said that it must have been an electrical issue in the property but it wasn’t confirmed if that was the case or was an outage in the area. Regardless, it negatively affected our short stay there. Another issue was the shortage of towels in the morning where we had to wait for more to be delivered around noon time. That’s unacceptable for a 5 star hotel. The breakfast was ok with a variety of options but nothing special. On a positive note the pools were not crowded at all and the were always enough sunbeds available through the day. The elevator to the beach was a nice convenience too. I would have liked if they had more events during the weekdays as well. Overallg our experience was decent but we would have hoped it to be better since it’s considered a 5 star hotel.