Aerial view

Reviews of Pickalbatros Dana Beach Resort - Hurghada

5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 2 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

xavier

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
excellent for kids, the hotel is huge and the facilities very good, many pools, restaurants and fantastic activities. The only negative is the restaurant staff seems to be under heavy pressure and is sometimes very rude
Stayed 9 nights in Mar 2024
Response from Ahmed on Apr 12, 2024
Dear Xavier, We thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't get it right this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers enjoy every day. Please accept our distinguished greetings.

10/10 Excellent

abdulqader

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is beautiful
Stayed 2 nights in Dec 2023
Response from Dana Beach Resort Management on Dec 19, 2023
Dear Abdulqader, sunny greetings from Dana Beach Resort.We would like to thank you for your positive review and we are very pleased that you enjoyed your stay at our resort. Thank you for your visit and for taking the time to share your experience with other holidaymakers. It is very important to us that all of our guests feel comfortable and that is why we are very pleased that you were able to experience a relaxing holiday and that you were satisfied with our service and the facility. We hope to welcome you back to our hotel soon and wish you all the best until then. Kind regards, Dana Beach Resort Management

6/10 Okay

mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Ahmed

Stayed 5 nights in Jul 2021

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort.
Amazing is just a little word for this amazing resort. Thank you dana beach for every moment.
Stayed 7 nights in Aug 2019

8/10 Good

Julia, Luxembourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for kids
Staff really paid attention to my little boy making him laugh and smile making it a very relaxed place to be when you are on your own with a little one. Children's pool is fantastic with lifeguards on duty. A mini disco and show each evening was fun for all too.

4/10 Poor

john

Liked: Property conditions & facilities
Disliked: Staff & service
bad food and beverages
we dint enjoy our stay in this hotel..the most bad experience was the food and beverages is horrible..its not eveb call a 5 star and we ask them to bring an iron and iron board they reply us that there is a charge for that..notice also the kitchen utencils is not like a 5 star..will never comeback again in this hotel..though the location is nice but a bad service.

8/10 Good

Ahmed, Santa Clara, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful property but horrible service
Stayed for about a week. Originally booked a seaview superior room, when i got there one pf the staff that was helping us check in put us in a basic room that was facing some small garden. Went back to him and then he said, "oh sorry lets put you in the right place" and sure enough it wasnt, it was a lagoon view. The next day, we got to the breakfast buffet 15 min before closing, no waiter showed up to take our drink order, when i saw one and asked him for a coffee, he said "the coffee machine is there, we are closing in 10 min". A few similar incidents occurrd with the staff. Other than the terrible service, the place is 10 stars. Beautiful property right on the beach. Food was below average served in a total of 5 restaurants. Check out other places before booking this one.

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Ahmed on Apr 12, 2024
Dear Kristina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Jeannine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vielen Dank für die tolle Zeit. Die Mitarbeit sind außergewöhnlich freundlich und herzlich.
Response from Ahmed on Apr 12, 2024
Lieber Jeannine, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Anlage das Dana Beach Resort
Sehr schöne Anlage alle sind sehr bemüht.. das einzige was ich vermisse ist ein wenig Vegane Alternativen und Milch Alternativen wie Soja Milch /Joghurt oder Hafer Milch oder auch einfach nur Margarine.. Es gibt in allen 7 Restaurants nur Butter. Das Essen ist sehr Fleischlastig
Stayed 7 nights in Jan 2024

10/10 Excellent

Walter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach eine tolle und freundliche Anlage die sehr sauber ist und immer genügend Sonnenschirme und Liegen, da es keine Reservationen gibt. Einfach super Urlaub
Stayed 9 nights in Sep 2023
Response from Dana Beach Resort Management on Oct 15, 2023
Liebe Walter, sonnige Grüße vom Dana Beach Resort. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre wundervollen Urlaubserlebnisse mit uns zu teilen. Es ist uns eine große Freude zu lesen, dass wir Ihre Erwartungen erfüllen konnten und Sie einen angenehmen Aufenthalt bei uns hatten. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. Grüße aus Hurghada Ihr Dana Beach Resort Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

Jurij

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Dana Beach Resort Management on Mar 22, 2023
Dear guest,We would like to take this opportunity to thank you for choosing the Dana Beach Resort and for taking the time to write feedback about your stay after your vacation.Unfortunately you cannot recommend our hotel, we very much regret that.Please note that we always take criticism and complaints very seriously. We are very sorry that you had a different impression during your stay. The responsible departments have been informed and we will make targeted checks here in order to achieve an improvement.Despite your negative experience, we hope that you will choose Dana Beach again to see the improvement.We wish you all the best!Kind regards,

10/10 Excellent

Hatem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super
Response from Dana Beach Resort Management on Jan 19, 2023
Dear guest,We would like to take this opportunity to thank you for choosing the Dana Beach Resort and for taking the time to write feedback about your stay after your vacation.Unfortunately you cannot recommend our hotel, we very much regret that.Please note that we always take criticism and complaints very seriously. We are very sorry that you had a different impression during your stay. The responsible departments have been informed and we will make targeted checks here in order to achieve an improvement.Despite your negative experience, we hope that you will choose Dana Beach again to see the improvement.We wish you all the best!Kind regards,Dana Beach Resort Management

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien entretenu avec emplacement idéal. Service parfait. Tout est fait pour que l'on se sente choyé et en vacances. Installations belles et attrayantes. Nombreuses piscines pour toutes le envies. Alcool bas de gamme sans possibilité d'avoir d'autres alcool même en payant.
Stayed 7 nights in Oct 2022
Response from Dana beach on Oct 23, 2022
Cher invité,salutations ensoleillées du Dana Beach Resort.Nous tenons à vous remercier pour votre avis positif et nous sommes très heureux que vous ayez apprécié votre séjour dans notre complexe.Merci de votre visite et d'avoir pris le temps de partager votre expérience avec d'autres vacanciers.Il est très important pour nous que tous nos clients se sentent à l'aise et c'est pourquoi nous sommes très heureux que vous ayez pu vivre des vacances reposantes et que vous ayez été satisfait de notre service et de l'installation.Nous espérons vous revoir bientôt dans notre hôtel et vous souhaitons tout le meilleur jusque-là.Sincères amitiés,Gestion de la station balnéaire de Dana

6/10 Okay

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gepflegtes Hotel mit schlechter Gastronomie
Positiv: - Gepflegte, riesige Hotelanlage mit vielen Möglichkeiten - Zimmer und Hotel sauber und in guten Zustand - Personal in Restaurants freundlich und hilfsbereit Negativ (ev. aufgrund Covid-19): - Essensangebot und -qualität war weit unterdurchschnittlich und ist einem 5-Sterne Resort bei weitem nicht würdig. Einige Gäste sind deswegen wieder abgereist. - Zimmerreinigung nur alle 2 Tage - Personal aufdringlich mit Zusatzverkäufen für SPA oder Wassersport - WiFi funktionierte im Zimmer nicht und wurde auch nach mehrmaliger Aufforderung nicht behoben. Verbindung generell sehr schlecht und langsam - Trotz weniger Gäste Strand überfüllt mit Liegen - Achtung Baustelle bei Block 2000 - Diverse Restaurants geschlossen (u.a. Asiatique) - Jeder Abend gleiche Musik
Stayed 7 nights in Nov 2020

8/10 Good

Ali

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2018

10/10 Excellent

Kenneth, umeå

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel I Can recomend it.