Desk, blackout drapes, free WiFi, bed sheets
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Reviews of Red Roof Inn Huntsville, AL

2 out of 5
Red Roof Inn Huntsville, AL
3803 University Drive, Huntsville, AL

Reviews

5.0
Rating 10 - Excellent. 50 out of 398 reviews" "
Rating 8 - Good. 50 out of 398 reviews" "
Rating 6 - Okay. 72 out of 398 reviews" "
Rating 4 - Poor. 80 out of 398 reviews" "
Rating 2 - Terrible. 146 out of 398 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice guy at desk
Stayed 3 nights in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
Staff was amazing, rooms themselves weren’t bad.
Stayed 2 nights in Apr 2024

4/10 Poor

Javier

Business traveller
Disliked: Cleanliness, property conditions & facilities
Property is not well maintained. Room has not light, bathroom door has a hole in it.
Stayed 1 night in Apr 2024

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Stayed 1 night in Apr 2024

2/10 Terrible

Stefan, Waco

Stayed 1 night in Apr 2024

4/10 Poor

Tomisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Confesor

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 7 nights in Mar 2024

4/10 Poor

Luis

Stayed 2 nights in Mar 2024

10/10 Excellent

Isaac

Stayed 1 night in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Tamara

Business traveller
Liked: Staff & service, room comfort
It's good enough when you're tired but not if you
Clark kept trying to tell me. There was no king size rooms and then opened up a room. That wasn't ready to be rented for me because it was on the basement level. So I wouldn't have to walk down too many stairs, which was appreciative, but the room wasn't ready. It needed things the amenities did not work the plug in for the phone. The plug for the adapter clock nothing was plugged up. The smoke alarm was dangling. Not all the towels there no toilet paper. It was comfortable. I just wanted to go to bed. It was late, but they could have done better. Use condoms outside the doors. Yeah, just um, it's used to like this hotel..
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 27, 2024
Dear Tamara, Thank you for leaving your feedback after your experience at RED ROOF INN HUNTSVILLE AL. Regarding the room situation, the amenities that did not work, the lack of toilet paper along with other listed concerns you described, we apologize for the unfavorable experience. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage.Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management

10/10 Excellent

Jahmela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 1 night in Jan 2024

10/10 Excellent

Chelsi

Stayed 1 night in Nov 2023

6/10 Okay

Anthony

Business traveller
Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 6, 2023
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HUNTSVILLE AL and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Dana

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

6/10 Okay

ERIC

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I enjoyed the convenience of the property. Upon check in the TV cut out within about 35 minutes. I reported the issue and a staff member worked on it. After a while it cut out again off and on randomly. I reported again. Upon leaving the following morning I advised the clerk. Friday night same issues with intermittent power. An owner advised me I was not the first to complain. It was exceptionally noisy with people coming and going during the night. Also, people were congregating in the halls. It was okay for the price.
Stayed 2 nights in Sep 2023

2/10 Terrible

Felecia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here!!!
Stayed 3 nights in Sep 2023

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Charles, Texarkana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had mold in the rooms. The hotel is in the process of remodeling their rooms but since we had a week to stay, they put us in the old rooms with mold. The front desk was upset with us for not being ok with it.
Stayed 2 nights in Apr 2023

4/10 Poor

Ronald

Business traveller
Disliked: Amenities, property conditions & facilities
you said they had breakfast, they did NOT. Not very clean. Old sheets with holes in them.
Stayed 2 nights in Apr 2023

2/10 Terrible

chad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had a note on the window that they would be back in an hour, like I was just supposed to wait a hour after a long trip for them. Then when they arrived he was extremely rude, to the point that after waiting an hour I just left and slept in my car.
Stayed 1 night in Apr 2023

2/10 Terrible

Rashonda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms were nothing like advertised. They don't offer breakfast like it said. The rooms are very run down with light fixtures exposed. I couldn't answer wouldn't stay at that place.
Stayed 1 night in Apr 2023
Response from Oniel Rediresponse Specialist on Oct 14, 2023
Hi Rashonda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Huntsville, AL. You indicated that you weren't satisfied with our hotel's upkeep, our apologies for any inconvenience. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Chip

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't recommend
Pictures are very deceiving. Hotel was very run down. Ice machine didn't work(the only 1 onsite). No phone, no coffee pot, no shampoo in room. Overall not a hotel i would recommend to anyone.
Stayed 1 night in Mar 2023
Response from OnielRediresponse Specialist on Oct 14, 2023
Hi Chip,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Huntsville, AL. Please accept our most sincere apologies for any inconvenience caused by the room lacking supplies, the broken machine and other highlighted concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I’ve shared your encounter with management.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Ryan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like to leave a bad review, but the building is dark gray very spooky, not the same as picture online. No breakfast when it says was included. Every where you look dirt stains and damage. People begging for money and the bed had a HUGE dent, I found out they new about. The worst I booked because of Wyndham, that’s the only reason.
Stayed 1 night in Mar 2023

2/10 Terrible

Margo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nasty. The rugs were dirty. The toilet wasn't clean and there were dead bugs all around the bed . DON'T COME HERE!!!!!
Stayed 2 nights in Feb 2023

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience with a hotel/motel in my life.
Was terrible. Desk guy was friendly and fast checking in. The room was awe full! There were people with beer standing in stairs, the only way to your room. Unsavory looking people. My wife and kids were afraid to leave the room after we got in it. The room had naked wiring from the light fixtures hangin under them. 110volt. Pulling the bed covers back only to find all kinds of stuff/dirt /fuzz in the sheets you sleep between. I would’ve asked for my money back but was pre booked and new it wouldn’t happen.
Stayed 1 night in Mar 2023
Response from Oniel Rediresponse Specialist on Oct 14, 2023
Hi Jerry,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Huntsville, AL. I'm pleased with real that you were satisfied with the service you received from our front desk staff, however, please accept our apologies for any inconvenience caused by the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never have I seen another thing so bad.
I did not stay....on the way up to my room the carpet looked like it had never been vaccumed, nor the stairs. When I open the door to the room ai could see the window, which had something oily all over it. Upon seeing that and the carpet, which also looked like it had never been touched, I chanched the sheets, they to had not been changed nor the cover had larger spots of dirt on it. The curtains were dirty, I then decided to check the bathroom, the tub was clean but the sink had cockroches alive in it, with I got my things and left. I told the staff about why I was leaving and he didn't seem to care one way or another.
Stayed 1 night in Feb 2023
Response from Oniel Rediresponse Specialist on Oct 14, 2023
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Huntsville, AL. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described, please accept our most sincere apologies. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oniel Red Roof ManagementRediresponse Specialist

4/10 Poor

Christopher

Stayed 1 night in Feb 2023

4/10 Poor

Matthew

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice
Stayed 3 nights in Feb 2023

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Horrible
Refrigerator didn't work, horrible stains on comforter, tv didn't work, and holes in the bathroom walls. By far, the worst hotl experience I have ever had.
Stayed 1 night in Feb 2023
Response from Oniel Rediresponse Specialist on Oct 14, 2023
Hello Nathan,Thank you for taking the time to write a review of your stay at the Red Roof Inn Huntsville, AL. Please accept our most sincere apologies for any inconvenience caused by the fridge, Tv and all other highlighted issues. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

2/10 Terrible

Antonio

Disliked: Cleanliness, amenities, property conditions & facilities
Front desk internt was down so I had to wait for 45minutes or more to get into my room that attendant was very rude rooms were filthy I have a video of roaches in the bathroom!
Stayed 1 night in Feb 2023

8/10 Good

Houston

Stayed 1 night in Jan 2023

2/10 Terrible

OSCAR

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Kenneth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel was dirty and run down. No breakfast at all, after listing advertised it. Bed was comfortable bathroom was fairly clean, everything else was not good.
Stayed 1 night in Oct 2022

2/10 Terrible

Brandon

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Oniel Rediresponse Specialist on Oct 14, 2023
Hello Brandon,We are sorry you had a less than satisfactory experience, prompting your 2/10 rating, following your stay at the Red Roof Inn Huntsville, AL. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

6/10 Okay

Katie, Sulphur

Travelled with family
We stayed one night at this hotel last year on our way to Tennessee. The room was not very comfortable and the a/c didn't work. We will never stay here again.
Stayed 1 night in Jun 2021

2/10 Terrible

Samuel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs
This hotel is run-down, smelly, and dilapidated. There is a hole in the bathroom door, the bathtub is poorly installed, and the sink counter looks as if it could fall down at any moment. Until they renovate this location, avoid it at all costs. Also, the site claimed that they serve breakfast, but they have nothing.
Stayed 1 night in Sep 2022

2/10 Terrible

Charles

Business traveller
Disliked: Property conditions & facilities, room comfort
Not Good at All
The hotel was really run down. The room had torn sheets, a missing light bulb, and no toilet paper holder. While I had a non-smoking room and it was mostly free of smoke odor, the entire rest of the building reeked of smoke, from the lobby to the hallways. There were lots of people living there, and I don’t throw stones at those with money issues, but people working on their cars in the parking lot shouting obscenities at each other is not something I want when I’m in town for work. Next time, I’ll stick to my rule of not booking hotels with a number in the name.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jessica, Oceanside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a cheap decent hotel near the Von Braun Center. It's ok for a short stay.
Stayed 2 nights in Aug 2022

2/10 Terrible

Amber

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL IN HUNTSVILLE
rudest family owned business… said i could book another night and then threatened to call the cops if i didn’t leave right at 11:00. took hours to even get a room there… wanted to book again and they were so rude and made me leave. so disappointed and disrespectful to me omg
Stayed 1 night in Aug 2022

2/10 Terrible

Ramona

Stayed 1 night in Aug 2022

2/10 Terrible

aquanta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash!!!!!
That hotel needs to be torn down
Stayed 2 nights in Jul 2022

8/10 Good

Walter Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was horrible smell and the toilet didn’t work
Stayed 1 night in Jun 2022

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only time you should stay here is if you’re a cheap prostitute, on the run from the law, or if it’s nearing the latest hours and you’re getting desperate for a place to stay. The place is filthy from top to bottom. Just walking into the stairwell to go up to the rooms, the floors are nasty and the whole place smells of cigarettes. Combine that with the rough crowd hanging around outside, in the door, on the stairs and in the hallway. I moved my car to right in front of the lobby so there was a better chance my car was on camera in the event someone broke into it. When we got into the room, the smell was even worse. “Amenities” if you can call them that are a bed, a broken chair in the corner, a microwave and fridge I didn’t open because of the way the rest of the room looks, and a lamp without a shade. No coffee pot, no little pad and pen… just a gross room and a thin, torn blanket. The linens were so dirty we flipped our pillowcases inside out, wore our full outfits to bed, and I slept with my hood up because I didn’t trust anything. In the morning, I got up to take a shower and found an open soap on the sink. One of the towels were dirty and the other, which was a bit cleaner, had a big tear in it. I went down to get more towels and was told the hotel was out of towels without even a courtesy glance and was handed to small bars of soap. The best part about the place is that they don’t lock the front doors so you can leave quickly.
Stayed 1 night in Jun 2022

2/10 Terrible

Rogelio

Stayed 1 night in Jun 2022

4/10 Poor

Gregory

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not very clean and the bed was broken.
Stayed 1 night in May 2022

6/10 Okay

Deidra Q, Norfolk

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room wasn’t clean and the environment around the hotel made me feel uneasy and unsafe
Stayed 1 night in May 2022