Breakfast, lunch and dinner served

Reviews of El Candil Boutique Hotel

5 out of 5
El Candil Boutique Hotel
Calle 2 No 457 e/19 y 21, Vedado, Havana

Reviews

9.8

Exceptional

Rating 10 - Excellent. 191 out of 208 reviews" "
Rating 8 - Good. 14 out of 208 reviews" "
Rating 6 - Okay. 2 out of 208 reviews" "
Rating 4 - Poor. 0 out of 208 reviews" "
Rating 2 - Terrible. 1 out of 208 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is about 10 minutes by taxi out of the old Havana area, it felt safe and welcoming the minute you arrived. Yanetxy and Rosebel were most helpful and accommodating at this beautiful boutique hotel. We were given suggestions were to eat and how to stay safe while touring around Havana. They were instrumental in arranging our vintage car tour of Havana which was incredible! There is a roof top bar and a restaurant that serves amazing food. Definitely will stay here again when we come back to Cuba!
Stayed 2 nights in May 2024
Response from Guiomar on May 23, 2024
Thank you so much for your wonderful review! We're delighted to hear that you felt safe and welcomed from the moment you arrived. Yanetxy and Rosebel are indeed gems, and we're thrilled they could make your stay special and provide helpful recommendations. It's great to know you enjoyed the vintage car tour and found our rooftop bar and restaurant to your liking. We look forward to welcoming you back on your next visit to Cuba! Safe travels until then!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
This is a five star plus boutique hotel! The staff is beyond helpful! The best hotel I have every stayed in!
Stayed 4 nights in Apr 2024
Response from Rosabel on Apr 22, 2024
Thank you so much for your glowing review! We are thrilled to hear that you had such an exceptional experience at our boutique hotel. Our team strives to provide outstanding service, and we are delighted that you found them to be beyond helpful. It's wonderful to know that your stay exceeded your expectations and that we could contribute to making it the best hotel experience you've ever had. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Houcine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a nice location. Excellent service especially Yanetxy who was always ready to help. Would stay there again in a heart beat.
Stayed 1 night in Apr 2024
Response from Rosabel on Apr 18, 2024
Thank you so much for your review! I'm thrilled to hear that you had a great experience at our hotel. Yanetxy and the rest of our team strive to provide excellent service, so it's fantastic to know that she made a positive impression on your stay. We can't wait to welcome you back again whenever you're in town—your return visit would be our pleasure!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 3 nights in Mar 2024
Response from Guiomar on Mar 11, 2024
Thank you very much for this high rating. We are looking forward to welcoming you back on your next visit to Havana.

10/10 Excellent

agata

Stayed 2 nights in Feb 2024
Response from Guiomar on Mar 25, 2024
Thank you very much for this high rating. We are looking forward to welcoming you back on your next visit to Havana.

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem!
This hotel is beautiful, clean and comfortable. The staff are so lovely and helpful. We really enjoyed our stay here and would recommend to anyone looking for a quiet stay in a special place with genuine staff. We stayed here with a toddler and it was great could he could play in the courtyard as we were on the ground floor suite. We were even able to rent a stroller which meant one less thing to travel with. The food was also really good. We loved our stay here and would go back again!
Stayed 2 nights in Dec 2023
Response from Rosabel on Dec 29, 2023
Thank you for your glowing review! We're thrilled to hear that you found our hotel beautiful, clean, and comfortable. It's heartening to know that our staff's warmth and helpfulness contributed to your enjoyable stay. We're pleased that the amenities, including the courtyard for your toddler and the option to rent a stroller, added convenience to your experience. We appreciate your recommendation and look forward to welcoming you back for another delightful stay!

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is unbelievable! Friendly, resourceful and made things so easy. Thank you for an incredible stay in Cuba!
Response from Yanetxy on Dec 29, 2023
We're thrilled you had an incredible stay! Thank you for the kind words about our unbelievable staff. Hope to welcome you back to Cuba soon!

10/10 Excellent

Duc Trang

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this privately owned hotel! The staff was super friendly and recommended places to eat and stuff to do. It was the main reason why I booked this spot. They were easy to get ahold of, made sure we had a ride to and from the airport and anything we did! Definitely would stay here again.
Response from Yanetxy on Dec 19, 2023
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay and appreciated our friendly staff. It was our pleasure to assist with recommendations and ensure your transportation needs were met. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ommar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
I had the most delightful experience during my stay at El Candil Hotel. From the moment I arrived, I was greeted with warm smiles and a genuine sense of hospitality. The hotel itself exuded charm and elegance, with its beautifully decorated rooms and tasteful furnishings. One of the highlights of my stay was the impeccable service provided by the staff. They were attentive, friendly, and went above and beyond to ensure that I had a comfortable and enjoyable stay. Whether it was recommending local attractions or arranging transportation, they were always ready to assist and make my experience memorable. The room I stayed in was spacious, clean, and well-appointed. The bed was incredibly comfortable, ensuring a restful night's sleep. I also appreciated the attention to detail in the room's design, with thoughtful touches such as fresh flowers and a complimentary bottle of water. The hotel's amenities were equally impressive. The breakfast spread was delicious, offering a variety of options to suit different tastes. The on-site restaurant served exceptional cuisine, with a menu that showcased both local and international flavors. I also made use of the fitness center and spa facilities, which were well-maintained and provided a relaxing environment. El Candil Hotel's location was ideal for exploring the surrounding area. It was conveniently situated near popular attractions, allowing me to easily venture out and discover the beauty of the destination.
Stayed 3 nights in Dec 2023
Response from Rosabel on Dec 13, 2023
We are delighted to hear about your wonderful experience at El Candil Hotel! Your kind words about our warm hospitality, elegant decor, attentive staff, and well-appointed rooms bring us immense joy. We appreciate your recognition of our efforts to make your stay memorable, and we look forward to welcoming you back for another delightful experience.

10/10 Excellent

Jovica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and kind staff.... I'll recommend to everyone
Stayed 3 nights in Nov 2023
Response from Rosabel on Dec 5, 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Svitlana

It will be wonderful if there were dinners at late hours
Stayed 3 nights in Nov 2023
Response from Yanetxy on Dec 5, 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Sasha-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I traveled together to Cuba for three clear days. The experience was truly amazing! The staff at El Candid is so efficient and helpful! Their suggestions for the best vacation experience were excellent from the restaurants to the tours. All our needs were met and exceeded all our expectations! The staff planned a classic car tour for us for my birthday! We had such a thoughtful and knowledgeable driver who ensured that we had a good time. They also surprised me on the morning and evening of my birthday ☺️☺️. Thanks guys! The rooms and surrounding areas are clean, the staff (every single person) very friendly and helpful, the breakfast was consistent each morning, the taxi drivers were friendly and on time. We’d recommend this hotel to everyone!
Stayed 4 nights in Nov 2023
Response from Yanetxy on Nov 13, 2023
Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at El Candil. It's wonderful to know that our staff, services, and even the birthday surprises exceeded your expectations. We appreciate your recommendation and look forward to welcoming you back in the future!

10/10 Excellent

Maryam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and cleanest.
Stayed 5 nights in Oct 2023
Response from Rosabel on Nov 3, 2023
I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon

10/10 Excellent

Sudeesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and people
The staff at the reception, especially Janetxy and Rosabel go out of their way to make you comfortable and provide any help they can. They helped me quite a lot with restaurant suggestions, taxis, guides etc. and thus my stay at Havana was most pleasurable. I would recommend El Candil quite highly to anyone visiting Havana.
Stayed 5 nights in Sep 2023
Response from Guiomar on Oct 2, 2023
Thank you so much for taking the time to share your positive experience at El Candil in Havana. We truly appreciate your kind words and are delighted to hear that your stay was most pleasurable.Janetxy and Rosabel are indeed exceptional members of our team, and it warms our hearts to know that they went above and beyond to make you comfortable and provide helpful assistance throughout your visit. We take great pride in our staff's dedication to ensuring our guests have a memorable and enjoyable stay.Your recommendation means the world to us, and we couldn't be happier to have had the opportunity to host you during your time in Havana. If your travels ever bring you back to our beautiful city, we would be honored to welcome you again to El Candil.Thank you for choosing us, and we look forward to serving you again in the future.

10/10 Excellent

Natalie, Pelham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here on our trip to Havana and the staff literally planned everything for us. They ensured every cultural outing and event was the best and that we were immersed in the local culture. They gave the best recommendations and secured all of our transportation. Put all our worries to ease. I have never found better concierges anywhere ever!
Stayed 4 nights in Sep 2023
Response from Guiomar on Sep 18, 2023
Thank you so much for taking the time to share your wonderful experience at our hotel in Havana! We are delighted to hear that you had such a fantastic stay with us.Our team takes great pride in providing exceptional service, and it's truly heartwarming to know that they were able to make your trip memorable by planning cultural outings and events tailored to your preferences. Ensuring our guests are immersed in the local culture is one of our primary goals, and we're thrilled to hear that we succeeded in this regard.Your kind words regarding our concierge team mean the world to us. They work tirelessly to provide the best recommendations and secure transportation to make our guests' experiences stress-free and enjoyable.We genuinely appreciate your feedback and look forward to the pleasure of hosting you again on your future trips to Havana. If there's anything else we can do to make your next stay even more exceptional, please don't hesitate to let us know.

10/10 Excellent

Steven, Covington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at El Candil! It's in the nice residential area of Vedado so it was quiet at night and in the mornings when we wanted to sleep in. Our room was super clean each day, but I'd say that the best part was our concierges. Yanetxy, Guimar and Rosabel arranged for us to go to the best shows and restaurants and made sure that we had taxis to everywhere we wanted to go. They scheduled us for for in room massages and anything on the menu we wanted to could be delivered to our room, not to mention the vintage car tour and the day trip to Varadero. It was personalized service at its best! Hands down, we'll be here the next time we're in Havana! We have friends for life now!
Stayed 6 nights in Aug 2023
Response from Rosabel on Sep 16, 2023
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing time at El Candil and that our team, including Yanetxy, Guiomar, and Rosabel, made your stay so special. We take pride in providing personalized service and ensuring our guests have a memorable experience. We look forward to welcoming you back to Havana in the future, and we're honored to have you as our friends for life! Safe travels until we meet again!

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Guiomar on Sep 13, 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Fidelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in booking activities and providing transportation. All staff very friendly and knowledgeable about activities around Havana and the outskirts. Recommended excellent dining options
Stayed 6 nights in Sep 2023
Response from Yanetxy on Sep 11, 2023
Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with our booking services and transportation in Havana. Our team takes great pride in ensuring that our guests have a seamless and enjoyable experience during their visit.It's wonderful to know that you found our staff to be friendly and knowledgeable about activities in Havana and the surrounding areas. We believe that local expertise is crucial in helping our guests make the most of their time here. We hope you had a fantastic time exploring Havana and its surroundings, and we look forward to welcoming you back in the future for more memorable adventures! If you have any more travel plans or questions, please don't hesitate to reach out. Safe travels!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to relax
We stayed here right after we visited the valley and this was a great place to relax before we headed back to the airport. We were able to have an amazing dinner and enjoy a nice cocktail on the roof. The room was very comfortable with an amazing bed. We even had a masseuse come to our room and give us massages.
Stayed 1 night in Sep 2023
Response from Yanetxy on Sep 7, 2023
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you chose to unwind with us after your visit to the valley, and it sounds like you made the most of your stay.It's fantastic to know that you enjoyed an amazing dinner and cocktails on our rooftop. Our team takes pride in crafting delicious culinary experiences and providing a relaxing atmosphere to savor them. We're delighted that your room provided you with the comfort you needed, especially the amazing bed. A restful night's sleep is essential for a rejuvenating stay. Having a masseuse come to your room for massages is indeed a special treat, and we're pleased to have contributed to your overall relaxation and well-being.We look forward to welcoming you again in the future for another memorable stay. Thank you for choosing us for your getaway!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Yanetxy on Sep 7, 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy boutique hotel in quiet residential area
Stayed 1 night in Aug 2023
Response from Guiomar on Sep 4, 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place. Clean and friendly
Stayed 2 nights in Aug 2023
Response from Rosabel on Aug 29, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Anton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. Pretty good stuff.
Stayed 1 night in Aug 2023
Response from Rosabel on Aug 29, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Pierre R

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best customers service ever.
Stayed 4 nights in May 2023
Response from Rosabel on Aug 7, 2023
We are thrilled to hear that you had a fantastic experience with our customer service. Our team works tirelessly to ensure that each customer receives the highest level of care and attention.Thank you once again for choosing us and for taking the time to share your positive experience. Have a fantastic day!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people here have a piece of our heart.
El Candil was an amazing hotel (casa particulates). The concierges were incredible and made excellent recommendations to find us everything we wanted. Rosabel even helped us find a local charity to connect with and translated for us. So kind. Out of all the hotels we saw in Cuba, this was the best and we would always stay here when returning.
Stayed 4 nights in Jul 2023
Response from Ernesto on Aug 7, 2023
Thank you so much for your wonderful review of El Candil! We are thrilled to hear that your experience at our hotel was nothing short of amazing. Our concierges take immense pride in providing exceptional service, and we are delighted that they were able to make your stay memorable by offering excellent recommendations and assisting you in finding a local charity to connect with. Rosabel is truly a gem, and we appreciate your kind words about her assistance and kindness.It brings us great joy to know that out of all the hotels you saw in Cuba, El Candil stood out as the best. Your decision to always stay with us when returning to the area means the world to us, and we can't wait to welcome you back with open arms. Our team is dedicated to ensuring each guest has a truly exceptional and unforgettable experience, and your positive feedback motivates us to continue providing the best possible service.Once again, thank you for choosing El Candil. We look forward to having you back and creating more cherished memories with you in the future. Safe travels until then!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property, beautiful place to stay and very friendly staff
Stayed 3 nights in Jul 2023
Response from Rosabel on Jul 17, 2023
We greatly appreciate your kind words about our hotel. We strive to maintain a clean property and provide a beautiful environment for our guests to enjoy. Our staff is dedicated to delivering exceptional service and creating a friendly atmosphere. We're thrilled to hear that you had a positive experience during your stay. We hope to welcome you back soon!

10/10 Excellent

Joao

Stayed 2 nights in Jul 2023
Response from Yanetxy on Jul 17, 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Yelaine, Belle Glade

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was really clean and in a great location and the staff made us feel like home
Stayed 3 nights in Jul 2023
Response from Rosabel on Jul 14, 2023
Thank you for sharing your positive experience with us! We are delighted to hear that you found our place to be exceptionally clean and conveniently located. Our team takes great pride in creating a welcoming atmosphere where guests feel right at home. It's always our goal to provide exceptional service and make your stay memorable. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Yanetxy on Jul 10, 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Tamlyn

Response from Rosabel on Jul 26, 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Tamlyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
OMG! I would say this hotel is a 20/10! Yanetxy, Yamar and the entire staff were so kind, sweet, and patient. They literally sat me down and help me organize everything for my trip no matter what time of the day or night they were there. The food and everything was great and they put up decorations for my birthday! I’ve been all over the world and I have never had hospitality like this! The rooms and the hotel was so clean and beautiful. When I come back, I will stay here everytime! Thank you all so much for everything and making my birthday so memorable! Besos!
Stayed 5 nights in Jun 2023
Response from Yanetxy on Jul 5, 2023
Wow! Thank you so much for your incredibly kind and enthusiastic review! We are overjoyed to hear that your experience at our hotel was nothing short of extraordinary.Yanetxy, Yamar (Guiomar), and the entire staff are thrilled to have been part of making your trip unforgettable. Our team takes immense pride in delivering exceptional service, and your words serve as a wonderful recognition of their efforts. We're thrilled that you enjoyed the food and the decorations we prepared for your birthday celebration. Making our guests feel special on their special days is one of the most rewarding parts of our job. It means the world to us that you consider our hotel the best you've ever experienced in terms of hospitality. Knowing that we provided you with a level of service you've never encountered before is truly humbling. Your compliments about the cleanliness and beauty of the rooms and the hotel itself have filled our hearts with happiness.Once again, thank you for choosing our hotel for your birthday celebration. It was an absolute pleasure to have you here, and we are grateful for the opportunity to have been part of your special day. Sending you warm wishes and besos right back! Until next time!

10/10 Excellent

sean

Stayed 2 nights in Jul 2023
Response from Rosabel on Jul 5, 2023
Thank you very much for this high rating. We are looking forward to welcoming you back on your next visit to Havana.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel!
Amazing hotel! Fantastic staff and lovely rooftop pool and bar. Really enjoyable stay!
Stayed 3 nights in Jun 2023
Response from Rosabel on Jul 4, 2023
Thank you so much for your kind and positive review. We greatly appreciate your wonderful comments about your experience with us. It brings us immense joy to know that you thoroughly enjoyed your stay. We sincerely hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable. Personnel très attentionné et très souriant. On conseille vivement même si il faut considérer des trajets taxi (10euros) pour aller à la vieille ville quand la température est à 35C et qu’il faut presqu’1h à pieds.
Stayed 4 nights in Jun 2023
Response from Guiomar on Jun 22, 2023
Thank you very much for this high rating. We are looking forward to welcoming you back on your next visit to Havana.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Rosabel on Jun 16, 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rosabel on Jun 15, 2023
I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon

10/10 Excellent

Pedro

Stayed 3 nights in Jun 2023
Response from Rosabel on Jun 7, 2023
Agradecemos sinceramente sus puntuación de 10/10 sobre nuestro hotel. Gracias por elegirnos para su estadía en La Habana. Hasta pronto.

10/10 Excellent

Gilberto

Stayed 1 night in May 2023
Response from Rosabel on Sep 14, 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, super accommodating. Really invested in making sure their guests are comfortable and taken care of. Highly recommend. Super clean.
Stayed 4 nights in May 2023
Response from Rosabel on Jun 6, 2023
Dear Lorraine, Thank you so much for sharing your wonderful feedback with us! We greatly appreciate your kind words about our staff and their dedication to ensuring our guests' comfort and well-being. It's our top priority to provide exceptional service and make every guest feel welcome and cared for.We are thrilled to hear that you found our hotel to be super clean. Maintaining a high standard of cleanliness is of utmost importance to us, and we take great pride in creating a hygienic and pleasant environment for our guests.Your recommendation means a lot to us, and we are grateful for your support. It would be our pleasure to welcome you back in the future and continue delivering the same level of excellence that you experienced.If you have any further comments, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out. We are here to ensure your continued satisfaction.Warmest regards,Rosabel

10/10 Excellent

Claude

Stayed 2 nights in May 2023
Response from Yanetxy on May 24, 2023
I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon

10/10 Excellent

Oprah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I had an amazing time! The staff was friendly, accommodating, helpful and supportive. They helped me plan & set up a private surprise bday dinner for my partner, as well as provided amazing food recommendations, made reservations, coordinated excursions, set up transportation etc. The hotel also has an outstanding security team. With the hotel having about 6 rooms, it has a very familial type of feel. The hotel is clean, beautiful and the roof top is fantastic. Staff are able to converse in English and Spanish (possibly more languages). This will be my go-to hotel when I return to Cuba.
Stayed 4 nights in May 2023
Response from Rosabel on May 18, 2023
Dear Oprah,Thank you so much for taking the time to share your positive opinion of our hotel. We greatly appreciate your kind words regarding the exceptional service provided by our staff, the cleanliness of our premises, and our fantastic rooftop. It means a lot to us to know that you had a memorable and enjoyable stay.We strive to maintain high standards in all aspects of our hotel, and your feedback reassures us that we are on the right track. Our team works tirelessly to ensure a comfortable and pleasant experience for all our guests, and we are thrilled that their efforts made a positive impact on your stay.Your kind words will be shared with our staff members, as they serve as a great motivation for them to continue delivering outstanding service. We hope to welcome you back soon, and provide you with another memorable experience.Once again, thank you for choosing our hotel and for your wonderful review.Warm regards,Rosabel

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Candil was an incredibly experience.The Staff is very professional.They are very friendly and can help you solve any problem. If you would like to relax and have not worries: This is your place.Staff like Rafael,Giomar, the barman,the maids can make your day.They are phenomenal but the greatest light of El Candil is Yanetxy. Yanetxy is a person that feels like family, she becomes your family.Without her it wouldn't make no sense.
Stayed 4 nights in May 2023
Response from Yanetxy on May 16, 2023
Dear Michel, Thank you so much for sharing your incredible experience with us! We're thrilled to hear that you found our staff to be exceptionally professional. Our team takes great pride in providing top-notch service and ensuring our guests have a worry-free and relaxing stay.Creating a serene and stress-free environment is one of our primary goals, so we're delighted that you felt right at home during your time with us. We strive to go above and beyond to exceed our guests' expectations, and your kind words reaffirm that we're on the right track.Thank you again for choosing our place, and we look forward to providing you with another exceptional experience in the future!Best regards, Yanetxy

10/10 Excellent

Nadege

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!
Amazing stay (very clean and cozy) and awesome staff who treated us like family. In fact, without even asking the staff surprised my husband with room decorations and a cake for his birthday making his day even more special. The concierge, Yanetxy made great recommendations for excursions and arranged all dinners and transportations during our stay in Havana. 5 star accommodations … Will definitely be back.
Stayed 4 nights in Apr 2023
Response from Yanetxy on May 2, 2023
Dear Nadege, Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay with us and that our staff were able to make you feel like family.At El Candil Boutique Hotel, we strive to provide all our guests with the highest level of hospitality and it brings us great joy to know that we were able to achieve this during your visit. Your kind words mean a lot to us and will surely motivate our team to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future and to provide you with another memorable experience.Thank you again for choosing El Candil. It was an honor to have you as our guest.Warm regards,Yanetxy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Rosabel on Apr 17, 2023
I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon

10/10 Excellent

Risto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice small boutique hotel. Super friendly and personal customer service. Clean beautiful rooms and great roof terrace.
Stayed 1 night in Apr 2023
Response from Guiomar on Apr 17, 2023
Dear Risto, Thank you for taking the time to leave a review of your recent stay with us. We're thrilled to hear that you found our rooms to be clean and beautiful, and that you enjoyed spending time on our roof terrace. We take great pride in maintaining a high standard of cleanliness throughout our property, and it's always a pleasure to receive positive feedback from our guests.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Modiegi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rosabel on May 10, 2023
Dear Modiegi,I appreciate your positive feedback about our hotel. Looking forward to seeing you again soonBest regards, Rosabel

10/10 Excellent

vina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming
Stayed 3 nights in Apr 2023
Response from Rosabel on Apr 10, 2023
Dear vina, I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon

10/10 Excellent

Sahera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The house is beautiful The staff is professional and very friendly, the whole atmosphere is very quiet.
Stayed 3 nights in Apr 2023
Response from Yanetxy on Apr 17, 2023
Dear Sahera, Thank you very much for your kindly good review. We are glad to read your wonderful comments regarding your experience. We are happy to hear you enjoyed your stay with us. We really hope you will come back again in the near future.

10/10 Excellent

Marko

Stayed 2 nights in Mar 2023
Response from Yanetxy on Mar 31, 2023
Dear Marko, I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon

10/10 Excellent

Ericka

Stayed 2 nights in Mar 2023
Response from Guiomar on Mar 20, 2023
Dear Ericka, I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon