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"It started very badly with Satnav sending us to a pedestrianised deadend at the waterfront. However with telephone assistance from the Ark staff we eventually found the entrance which is set back from the road. We stayed in a tiny double bed studio, probably the smallest we have ever seen. It was however perfect for our stay and was very well fitted out and spotless. The pool and spa was stunning and with incredible views from the 20th floor to the O2. Staff qere helpful, lifts a high tech joy and all in all extremely good value. Access to all areas via the adjacent light railway station was a huge benefit for getting around. We would stay again and now we know where the entrance is it will be even better!"

"Really great place - very impressed"

"Great location and right next to Tower of London. Love the spacious room with washer/dryer."

"Absolutely loved our room with a full river and Tower Bridge view. Just beautiful. The hotel was terrific and the adjoining restaurant had what we thought the best fish & cups with mushy peas. Would go back on a heartbeat!"

"The room was clean overall, but I experienced a few issues during my stay. There was a very loud water noise in the room, and the TV was not working on the first night. When I contacted reception, I was informed that no maintenance staff was available overnight and that I would need to wait until the next day. Eventually, around 11 PM, I requested and received a room change. Otherwise everything was perfect. Location was amazing with thames river view and 2 minutes walking to Bus stop."

"The check-in staff were fantastic, particularly the girl whose name I believe started with G. She was incredibly helpful and attentive, truly a valuable asset to the hotel. The breakfast was delicious with a lovely menu and prompt service. My room was well-equipped but the carpet was badly stained which left a negative impression. Will be back again . "

"Hotel well located and staff very accommodating"

"I loved the way it was setup. The room was spacious and felt safe. I did have to get a pan from staff but it was easy. Just wish i knew how to use the washer/ dryer. "

"The room was very clean and staff friendly and helpful, all transactions went smoothly and everyone working there either at the bar or restaurant was all so very nicely helpful and friendly. The breakfast buffet could use some more substantial variety of items, but the drinks menu was superb with their selection of teas and the teas themselves being awesomely tasty delightful."