Dear Mr Abhishek,Thank you for sharing your feedback. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention

Chére Asmae,Merci beaucoup pour le temps que vous avez consacré à partager votre feedback !

Dear Tom,The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review

Dear Muhammad,Thank you very much for the time you spent to share your personal impressions of your stay at our hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

Dear Jean-Claude,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Looking forward to welcoming you soon !

Dear Bouchaib,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Looking forward to welcoming you soon !

Dear Jacques,We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

Cher Omar,Merci pour le temps que vous avez consacré à partager une appréciation sur votre récent séjour au sein de notre hôtel

Dear Ahmet,First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

Dear Mervyn,First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

Chère Julie,Nous vous remercions pour votre magnifique appréciationDans l'attente de vous accueillir bientôt !

Dear Andrew,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Looking forward to see you soon !

Dear Charles,It's with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an excellent service.Looking forward to welcoming you soon !

Chère Nadia,Merci pour le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel

Dear Yasmina,Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

Dear Andrew,We first would like to thank you for choosing our hotel for your holidays and for sharing your comments on your experience among us.

Dear Abdullah,We would like to thank you for your preference in selecting our hotel , as well as for taking the time to tell us about your recent experience among us.

Dear Vasuthdaven,It's with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an excellent service.Looking forward to welcoming you soon !

Dear Marwan, Firstly we would like to thank you for the review you shared following your recent visit to our Pullman hotel and are delighted to read that we were able to match your holiday expectations. Hope to see you very soon, Sincerely.

Dear Marwan, Firstly we would like to thank you for the review you shared following your recent visit to our Pullman hotel and are delighted to read that we were able to match your holiday expectations. Hope to see you very soon, Sincerely.

Dear Marwan, Firstly we would like to thank you for the review you shared following your recent visit to our Pullman hotel and are delighted to read that we were able to match your holiday expectations. Hope to see you very soon, Sincerely.

Dear guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Pullman hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We are looking forward to hearing from you and to being at your service. With best regards,

Dear guest, Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely,

Dear guest, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We hope to welcome you back to our hotel very soon Sincerely,

Dear Mark, What a lovely review full of details, thank you! I am glad to know that your experience was amazing thanks to our great heartists ! It is so important for all the team to have our guest feedbacks. I am happy to read that you apprecied the golf course, pool and beach area, your recommendation is the best compliment that we can have from our guest! Thank you for your kind feedback and we hope to see you again among us, feel always welcome at Pullman Mazagan :) Hope to hear from you soon,

Cher hôte, Nous vous remercions de votre commentaire suite à votre expérience au Pullman Mazagan Royal Golf & Spa. Nous tenions tout d’abord à nous excuser si votre expérience ne corresponde pas à vos attentes. Voici mon contact direct pour comprendre ce qui s'est passé: H2960-qm@accor.com; je serai très heureuse d’échanger avec vous à ce sujet ; je reste à votre disposition.

Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies about the check in experience. At Pullman Mazagan, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

Cher client, C’est un plaisir de lire que votre expérience fut à la hauteur de vos attentes. Nous espérons vous accueillir très prochainement au Pullman Mazagan Royal Golf & Spa. Bien à vous, Meilleures salutations,

Dear guest, Thank you very much for the great review ! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards !

Cher Nabih, Toute l'équipe et moi-même sommes heureux de lire votre commentaire. Nous sommes heureux d'apprendre que vous avez passé un agréable séjour. Excellente journée, Au plaisir de vous revoir parmi nous, Sincèrement.

Dear Guest, First of all thank you for the time you have spent commenting on our resort. What a pleasure we had to welcome you , we are really happy to get this kind of feedback from you and to hear that you enjoyed your stay with us, it is as useful to us as to our future hosts. We hope to welcome you back to our hotel very soon. Sincerely,

Dear Guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Pullman Mazagan Royal Golf & Spa. We are glad to read that you appreciated our golf course. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. We are looking forward to hearing from you and to being at your service. With best regards,

Cher Faisal, Nous tenons à vous remercier chaleureusement d'avoir partagé votre expérience. Ce fut un vrai bonheur de vous recevoir au Pullman Mazagan ! Vous serez toujours le bienvenue !

Dear Ahsan, Thank you for your sweet review! I am glad to know that your experience was nice. It is so important for all the team to have our guest feedbacks. Concerning your remark about the bathroom, the bidet, and the shower we will fix it and I can promise you that it will be perfect when you will come back! Thank you for your kind feedback and we hope to see you again among us, feel always welcome at Pullman Mazagan. Hope to hear from you soon, and do not hesitate to contact me to prepare your next stay, Sincerely.

Dear guest, Thank you for taking the time to share your review! After reading your review, I can only say that your review was helpful in order to improve our service. I can only promise you that for the next time, I’ll make sure to welcome you and make your stay much better than the previous one, and that you will find improvements. Sincerely. OumHani BELBCHIR Guest Experience Manager

Dear Guest, Thank you very much for your nice review! We are happy to read that you enjoyed your stay , particularly our convenient location; Hoping to see you again for your next trip to EL JADIDA!! Best regards,

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Mazagan Royal Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hind EL KADIRI Guest Experience Manager

Dear Guest, Thank you for taking the time to review your recent experience at the Pullman Mazagan Royal Golf & Spa. Needless to say when I saw your posting this week regarding your visit I was left puzzled.I am deeply sorry that you were so much disappointed by our food. It is rather uncommon that we hear of such displeasure, and we apologize if you were not happy with that offering. We take your comments very seriously, and following your post, we have implemented a work group to understand how we could be more consistent on the quality ofour services, generally acclaimed by our guests. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm. Warm regards, Hind EL KADIRI Guest Experience Manager

Dear Guest, What a wonderful review to start the year with! Thank you! "Excellent site for playing golf. It's worthwhile to travel by golf car the whole greens and forest of Araucaria and Eucalyptus at the waterfront of the Atlantic"- that are wonderful comments and we so much appreciate that you took the time to convey your kind words! We are delighted you could enjoy the ride in the Golf Course, one of the best Golf Courses in Morocco. Actually it was elected the number one in a competition between Golf Courses in the country. I took note of your comment regarding the Wifi speed in the rooms, we are working on it to improve the quality of the Wifi connection in this region. We wish you and your family a wonderful New Year and look forward to welcoming you back in 2017. Sincerely,

Dear Guest The entire team joins me in thanking you for choosing us and for taking the time for this through review Delighted the staff were attentive, providing you with a warm welcome upon arrival as well as throughout your entire stay, making you feel “at home and relaxed”. It is always greatly appreciated when our guests mention the staff. It is true that the Pullman Royal Golf El Jadida has everything that makes it stand out from the other competitive Golf courses in the region. Pleased to know that the design and sophistication of it has suited you completely. I hope to have the honor of welcoming you again for another incredible stay. Until then I send you my warmest regards. Hind EL KADIRI Guest Experience Manager

Dear Guest, Thank you for posting your experience at the Pullman Mazagan Royal Golf & Spa on our page Expedia.com regarding your trip last year. I invite you to revisit our hotel as it has a lot improved from last time you stayed in. I hope to have the pleasure of having you gain at the Pullman Mazagan to show you how much we strive to provide our guest with the best services. Best regrads Hind LE KADIRI Guest Experience Manager

Dear zineb, Thank you for taking the time to review your stay with us at the Pullman Mazagan Royal Golf & Spa. I take this opportunity to welcome you to revist our hotel as it has improved since the last time you were in it. I hope to have the pleasure of welcoming you at the Pullman Mazagan Until then I send you my warmest regards. Hind EL KADIRI Guest Experience Manager