Title: Heart Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca

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# Heart Hotel

Families discover the magic of Hanoi's Old Town with water puppet shows nearby, creating unforgettable cultural experiences for children of all ages

## Photo gallery for Heart Hotel

![Deluxe Double Room, 1 Queen Bed, Lake View - Heart Hotel (Hanoi)](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/894f8596.jpg?impolicy=resizecrop&rw=598&ra=fit)

![View from property - Heart Hotel (Hanoi)](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/c1601c15.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Reception - Heart Hotel (Hanoi)](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/2cee70e8.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Front of property - Heart Hotel (Hanoi)](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/c74aa9aa.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Free daily local cuisine breakfast - Heart Hotel (Hanoi)](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/b7028985.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

Heart Hotel in Hanoi's Old Town offers a warm welcome to families. Enjoy a local breakfast to start your day and stay connected with in-room WiFi. Parents love the practical touches like dry cleaning and babysitting, making city exploration with kids easy.

## Reviews

8.6

Excellent

## Popular amenities

- Breakfast included
- Parking included
- Free WiFi
- Restaurant
- Air conditioning
- Business services

## Room options

### Check availability for these dates

Tonight

[Apr. 4 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=8661481&PinnedHotelID=8661481&HadPinnedHotel=true&regionId=-1&adults=2)

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Tomorrow

[Apr. 5 - Apr. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=8661481&PinnedHotelID=8661481&HadPinnedHotel=true&regionId=-1&adults=2)

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This weekend

[Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=8661481&PinnedHotelID=8661481&HadPinnedHotel=true&regionId=-1&adults=2)

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Next weekend

[Apr. 17 - Apr. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=8661481&PinnedHotelID=8661481&HadPinnedHotel=true&regionId=-1&adults=2)

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All rooms

2 beds

1 bed

City view

Lake view

Balcony

Showing 4 of 4 rooms

### View all photos for Deluxe Room, City View

![Deluxe Room, City View](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/80c8bbdd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Room, City View

- City view
- 409 sq ft
- Sleeps 4
- 1 Double Bed and 1 Twin Bed OR 1 Double Bed and 1 Double Sofa Bed

### View all photos for Deluxe Double Room, 1 Queen Bed, Lake View

![Deluxe Double Room, 1 Queen Bed, Lake View](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/2f150a04.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Double Room, 1 Queen Bed, Lake View

- Lake view
- 258 sq ft
- Sleeps 3
- 1 Queen Bed

### View all photos for Superior Room

![Superior Room](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/207332d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Superior Room

- 258 sq ft
- Sleeps 3
- 1 Queen Bed

### View all photos for Deluxe Double Room, 1 Queen Bed, Partial Lake View

![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/9000000/8670000/8661500/8661481/b009a0ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Deluxe Double Room, 1 Queen Bed, Partial Lake View

- 258 sq ft
- Sleeps 3
- 1 Queen Bed

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## About the area

Located on a lake, Heart Hotel is in Old Quarter neighborhood and is connected to a shopping center. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of Hoan Kiem Lake and West Lake. Traveling with kids? Consider Food Street Tong Duy Tan and Friendship Cultural Palace. [Visit our Hanoi travel guide](https://www.expedia.ca/Hanoi.dx1428)

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03165%2C105.85091&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uXIcNtZ9wFrL68KxfRgUi_PHuow=)

11b Hang Hanh Street, Hoan Kiem District, Hanoi, 10000

### What's nearby

- ![Hoan Kiem Lake](https://images.trvl-media.com/place/6115806/5a1c3479-7127-49e6-a722-5e42eb90e3c6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Hoan Kiem Lake  
1 min walk \- 0.1 km
- ![Hang Gai Street](https://images.trvl-media.com/place/6286771/4d43e8d2-38ed-457d-aa30-8cb1c0b17b7d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Hang Gai Street  
2 min walk \- 0.2 km
- ![Evening view in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635710297789/b891eada-0080-42b7-8bc8-07ed47f30e15.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Hanoi Old Town Night Market  
3 min walk \- 0.3 km
- ![Thang Long Water Puppet Theatre](https://images.trvl-media.com/place/6115804/15621fe5-02e0-482e-86f1-7c09a89ddb89.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Thang Long Water Puppet Theatre  
3 min walk \- 0.3 km
- ![St. Joseph's Cathedral of Hanoi](https://images.trvl-media.com/place/6158574/06e04dab-1cc5-4821-97cd-8c54711393b7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
St. Joseph's Cathedral of Hanoi  
5 min walk \- 0.5 km

### Getting around

- Hanoi Railway Station  
19 min walk
- Noi Bai Intl. Airport (HAN)  
45 min drive

### Restaurants

- The Note Coffee  
1 min walk
- King roti  
1 min walk
- Domino's Pizza  
2 min walk
- Cong Caphe  
2 min walk
- Thủy Tạ  
2 min walk

## About this property

### Heart Hotel

Family-friendly hotel near Hoan Kiem Lake

Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi are located near Heart Hotel, which provides free breakfast (local cuisine), an airport shuttle, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a business center. 

You'll also enjoy the following perks during your stay:

- Free self parking
- A roundtrip airport shuttle (surcharge), express check-in, and babysitting (surcharge)
- An elevator, free newspapers, and tour/ticket assistance

Room features

All guestrooms at Heart Hotel offer thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes. 

More amenities include: 

- Bathrooms with showers and free toiletries
- 32-inch LCD TVs with premium channels
- Refrigerators, coffee/tea makers, and daily housekeeping

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## Property amenities

### Internet

- Available in all rooms: Free WiFi and wired internet
- Available in some public areas: Free WiFi and wired internet

### Parking and transportation

- 24-hour roundtrip airport shuttle (surcharge)
- Area shuttle (surcharge)
- Train station pick-up shuttle (surcharge)
- Free self parking on site

### Food and drink

- Free local cuisine breakfast available daily 7:00 AM to 9:30 AM
- A bar/lounge
- A restaurant

### Things to do

- TV in common areas

### Family friendly

- Babysitting (surcharge)
- In-room refrigerator
- Laundry facilities
- Soundproofed rooms

### Conveniences

- 24-hour front desk
- Free newspapers in lobby
- Laundry facilities
- Luggage storage
- Safe at front desk

### Guest services

- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance

### Business services

- Business center
- Computer station

### Outdoors

- On a lake

### Accessibility

- Elevator

### More

- 1 building
- 9 floors
- Built in 2006
- Smoking not allowed

## Room amenities

### Bedroom

- Blackout drapes

### Bathroom

- Free toiletries
- Hair dryer
- Private bathroom
- Shower
- Slippers
- Towels provided

### Entertainment

- 32-inch LCD TV with premium channels

### Food and drink

- 24-hour room service
- Coffee/tea maker
- Free bottled water
- Minibar
- Refrigerator

### More

- Air conditioning
- Desk
- Free local calls
- Phone
- Safe
- Soundproofed rooms

## Policies

### Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 15 

### Check-out

Check-out before 11:30 AM

### Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

### Access methods

Staffed front desk

### Pets

No pets or service animals allowed

### Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 10.0 per day

### Property payment types

## Important information

### Optional extras

- Airport shuttle fee: USD 18 per vehicle (one way)
- Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. 

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

### We should mention

No pets and no service animals are allowed at this property

### Property is also known as

Heart Hanoi

Heart Hotel Hanoi

Heart Hotel Hotel

Heart Hotel Hanoi

Heart Hotel Hotel Hanoi

## Frequently asked questions

### Is Heart Hotel pet-friendly?

### How much is parking?

### What time is check-in at Heart Hotel?

### What time is check-out at Heart Hotel?

### Does Heart Hotel provide a shuttle to the airport?

### Where is Heart Hotel located?

## Have a question?

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## Reviews

## Heart Hotel Reviews

8.6

### Excellent

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines)

### 8.8

Cleanliness

### 9.4

Location

### 9.2

Staff & service

### 8.0

Property conditions & facilities

10 - Excellent

119

8 - Good

87

6 - Okay

24

4 - Poor

7

2 - Terrible

4

## Reviews

Verified

### 10/10 Excellent

#### maisonnave

Mar 17, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

j ai tout apprecie,la disponibilite du personnel sa gentillesse,son cote familial,la chambre,son entretien,le service du linge,le petit dejeuner servi par deux charmantes dames,tres bon accueil

##### maisonnave

Stayed 9 nights in Feb 2020

Verified

### 8/10 Good

#### Verified traveller

Mar 6, 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.

##### Verified traveller

Stayed 6 nights in Feb 2020

Verified

### 10/10 Excellent

#### Verified traveller

Feb 5, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.

##### Verified traveller

Stayed 2 nights in Feb 2020

Verified

### 8/10 Good

#### Sylvain

Jan 17, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Proximités des grandes attractions, qualité prix corrdct, petit petit-déjeuner intéressant 

##### Sylvain

Stayed 2 nights in Jan 2020

Verified

### 8/10 Good

#### Dylvain

Jan 14, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

À proximité des attractions à moins de 2km. Personnel très accomodant.

##### Dylvain

Stayed 1 night in Jan 2020

Verified

### 8/10 Good

#### Jonas

Jan 11, 2020

Liked: Cleanliness, staff & service, room comfort

#### Mega godt for pengene 

Vores ophold var meget godt. Vi boede her 2 nætter og synes det lå rigitg godt ift byen og søen og der hvor det sker. 

##### Jonas

Stayed 2 nights in Jan 2020

Verified

### 8/10 Good

#### Rhyanne

Jan 10, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff , decent bedrooms that where clean, and the breakfast was also quite nice 

##### Rhyanne

Stayed 1 night in Jan 2020

Verified

### 10/10 Excellent

#### Nicholas

Jan 8, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Great location, big room and friendly staff. 

Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight! Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this. 

##### Nicholas

Stayed 1 night in Jan 2020

Verified

### 10/10 Excellent

#### Emrah

Jan 7, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Fantastisk personal och läge 

Fantastisk personal och bra och fräscha rum. Bra utsikt och nära till allt. 

##### Emrah

Stayed 1 night in Jan 2020

Verified

### 10/10 Excellent

#### Verified traveller

Dec 30, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs. 

##### Verified traveller

Stayed 1 night in Dec 2019

Verified

### 10/10 Excellent

#### Jonas

Dec 17, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful and accommodating staff. A+ location smack in the middle of everything. The door to my room wasnt very soundproof but it didnt bother me much. Overall very happy with the hotel and I would stay there again.

##### Jonas

Stayed 3 nights in Dec 2019

Verified

### 8/10 Good

#### Verified traveller

Dec 12, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

土曜日で、ホアンキエム湖周りの道路が歩行者天国になり、夜遅くまでイベントで大盛りあがりでした。静けさを求める人は、避けた方が良いです。

##### Verified traveller

Stayed 1 night in Dec 2019

Verified

### 10/10 Excellent

#### Verified traveller

Dec 1, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location, walking distance to Hồ Hoàng Kiếm. Helpful staffs.

##### Verified traveller

Stayed 3 nights in Nov 2019

Verified

### 10/10 Excellent

#### Kerry

Oct 29, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Great little hotel in Hanoi.

Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.

##### Kerry

Stayed 4 nights in Oct 2019

Verified

### 6/10 Okay

#### Verified traveller

Oct 14, 2019

Liked: Staff & service

직원들 친절도는 높으나 칫솔컵 불양 환풍기 먼지 가득 조금 지저분해 손이 들감 개미가 있어 사다 놓은 과일을 못먹게 되었내요

##### Verified traveller

Stayed 1 night in Oct 2019

Verified

### 8/10 Good

#### Verified traveller

Jul 31, 2019

Liked: Staff & service, amenities, property conditions & facilities

ホアンキアム湖まですぐの立地が最高でした。対応も良くてみなさん良い方で好印象でした。オーダー式の朝食も口コミ通りとてもよかったです。口コミで心配していたカギの件は確かに使いにくかったですが、基本的に2回回せば大丈夫ですのでコツさえつかめれば問題ないと思います。部屋からの眺めは気にしてなかったですが、レイクビューの方が良かったかなとちょっと思いました。またハノイに行く際には利用したいと思います。

##### Verified traveller

Stayed 4 nights in Jul 2019

Verified

### 10/10 Excellent

#### Lars

Jul 19, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Nice and well located hotel 

Friendly staff, nice rooms and super locotion for a cheap price.

##### Lars

Stayed 3 nights in Jul 2019

Verified

### 10/10 Excellent

#### Verified traveller

Jun 25, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you very much!! Very good furnituar. Wide room. Delicious breakfast. But bath tab is not so good. Not stable. Beside of this bath tab, excellent.

##### Verified traveller

Stayed 2 nights in Jun 2019

Verified

### 10/10 Excellent

#### 旅行者

May 30, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

建物や設備は新しいとは言えないものの、客室内はよく清掃されており快適でした。 ただ、階段にベッドのマットレスなどが置いてあって美観を損ねて居ます。

##### 旅行者

Stayed 1 night in May 2019

Verified

### 10/10 Excellent

#### Giles

Apr 25, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Emplacement prix sympa 

Super bien placé accueil excellent comme tout les Vietnamiens ils se mettent en 4 pour vous satisfaire propretés prix 

##### Giles

Stayed 1 night in Feb 2019

Verified

### 8/10 Good

#### HIROSHI

Apr 19, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### また泊まりたいホテルの一つです

ウエルカムドリンクが水じゃなくジュースだと嬉しい いつも飛行機の時間が早く朝食が食べられないので朝食の時間が朝６時からだと嬉しい 

##### HIROSHI

Stayed 1 night in Apr 2019

Verified

### 10/10 Excellent

#### Rachel

Mar 20, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Great location 

Cracking little place for the money. The staff are really friendly and helpful, rooms are spacious and bathrooms functional. The breakfast was tasty and the location is fantastic- really central for everything we wanted to do in Hanoi. 

##### Rachel

Stayed 2 nights in Mar 2019

Verified

### 6/10 Okay

#### Verified traveller

Mar 12, 2019

Disliked: Cleanliness, property conditions & facilities

#### 立地抜群

スタッフは親切だし、部屋も悪くないが、ドアの鍵が締まりにくかった。寝具が清潔な感じがしなかった。

##### Verified traveller

Stayed 2 nights in Mar 2019

Verified

### 10/10 Excellent

#### peter

Mar 9, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

location was the key feature, right in the centre of the old town

##### peter

Stayed 3 nights in Feb 2019

Verified

### 10/10 Excellent

#### Verified traveller

Feb 16, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Great location and staff

Great location in the old town in a quiet building. The staff is fantastic, very accommodating and helpful.

##### Verified traveller

Stayed 1 night in Feb 2019