Grand View Suite
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Reviews of Eternity Hanoi Hotel

3.5 out of 5
Eternity Hanoi Hotel
32 Yet Kieu Street, Hoan Kiem, Hanoi

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 69 reviews" "
Rating 8 - Good. 27 out of 69 reviews" "
Rating 6 - Okay. 16 out of 69 reviews" "
Rating 4 - Poor. 5 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Close to train station
I thought the Motel was fine, but some of the furniture was showing age and saw major stain in corridor. Worth staying, but due for a Reno.
Stayed 1 night in Apr 2019
Response from katherine on Apr 17, 2019
Dear Sir, Thank you very much for your great feeback ! We hope to see you again in the next visit ! Best regards, Katherine

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are deceiving
The room was in very poor condition. Torn sheets, broken door, hole in the floor covered over by stained carpet, mildew on bathroom and closet walls, etc.
Stayed 1 night in Mar 2019
Response from katherine on Apr 17, 2019
Dear Sir, Thank you very much for your feedback ! I'm so sorry for your inconvenience when you stay in our hotel. May I know your name and your room number ? It is very important for us to improve our service ! Thanks ! Best regards, Katherine

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, good breakfast. They gave us a$15 driver to the airport, who showed up on time. Room was simple, but comfortable. They carried our bags to our room for us. We had to use the showerhead detached from the wall because it was broken. Qtip box was empty when we arrived.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
i'm not sure how this hotel got almost 4 stars. The building is old and the carpets are dirty everywhere. The standard rooms have no windows and they stink. When I arrived they had to change my room twice because of the odour smell. The last room was an upgraded superior room with windows. but the carpets were still dirty and the cable TV wasn't working. Also the breakfast is horrible. But the staff are friendly and helpful
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
This hotel is located in a more quiet area but still within a 20 minute walk of the old town centre area. It was a perfectly fine hotel but it wasn’t great - to be honest, I don’t feel the photos on Expedia accurately reflected the condition of the property. There were quite a few stains on the carpet and the air conditioning didn’t work basically at all so we were very hot in the night. Otherwise, the bathroom was nice with a hot shower and the staff were very friendly and helpful. The breakfast was alright too.
Stayed 2 nights in Dec 2018

6/10 Okay

PEK HUE

Different room
The actual room is different from the site
Stayed 1 night in Dec 2018
Response from Mat on Dec 28, 2018
Dear Pek Hue, Thank you for your recent stay and your review about hotel. However, there would be a mistake when you booked the room at our hotel. You booked the cheapest standard room no view and we provided you the exactly room type you reserved. We always upgrade FOC to the higher room class with view if possible. Unfortunately, you were not upgraded due to fully booked situation on your stay. But we can ensured that the room is exactly the room type you booked. Probably there were some issues while you stayed that made you feel unsatisfactory, we wrote down and tried bests to fix them. Hope that you will return to hotel in another time. It would be record to upgrade FOC for you for the next time. Sincerely,

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Cameron

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Fine place for a few nights
The hotel staff was very friendly. They were helpful and held our bags at checkout because we had a late train. The room was small and the bathroom was not very private, both the toilet and shower had clear glass doors adjacent to the bed. We had some issues with the hot water in our shower. The water to the hotel was shut off without notice twice for several hours. The area is much quieter than the old quarter and is a very quick walk to the train station. The kitchen was located amongst the guest rooms so every morning the room smelled very strongly of cooking food. Often when the AC was on the room would smell strongly of cigarette smoke. Breakfast was only fresh if you went right when it was put out at 7am and there was often very little remaining by 8:30-9am. Overall it was a fine hotel for a few nights.
Stayed 5 nights in Dec 2018

8/10 Good

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got an inside room with no window. This was the perfect solution to be able to sleep without any traffic noise. Comfortable soft bed. Breakfast a bit limited.
Stayed 2 nights in Oct 2018
Response from katherine on Oct 12, 2018
Dear sir, Thank you very much for you good feedback ! We are looking forward to seeing you again ! Best regards, Katherine

6/10 Okay

Tracey

Liked: Cleanliness, staff & service
Fairly good stay
Staff was really friendly and helpful. The room was ok. The neighborhood was really non welcoming.
Stayed 1 night in Oct 2018
Response from katherine on Oct 12, 2018
Dear sir, Thank you very much for you good feedback ! We are sorry about the inconvinience from our neighborhood . We are looking forward to seeing you again ! Best regards, Katherine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Close to train station which is where our airport bus 87 dropped us off. Close enough to old quarter. Hotel had basic amenities. AC worked wonderfully. Breakfast was good. Room was tight.
Stayed 1 night in Jul 2018
Response from katherine on Aug 30, 2018
Dear Madam/Sir, Thank you very much for your good feedback ! I hope to seeing you again in your next visit ! Best regards, Katherine

8/10 Good

Chih-Ling

Liked: Cleanliness, room comfort
Response from Thao Hoang on Feb 24, 2018
Dear Mr Chih, Thank you very much for your great review for Eternity Hotel Hanoi. We all look forwards to welcoming you back soon to Eternity Hotel Hanoi. Warm regards, The Eternity Hotel Hanoi Management Team.

8/10 Good

M, Tokyo, Japan

Liked: Cleanliness, staff & service
Make sure to check whether the room has a heater
Stayed here for 3 nights. Rooms are not small but a bit cold. Unfortunately, the hotel didn't have enough heaters in stock so I only got a heater on the last night. Better check with the staff whether your room is equipped with a heater in advance. Winters are short and not very cold but due to the humidity, it feels a bit cold. It should be fine in the summer.
Stayed 3 nights in Feb 2018
Response from Thao Hoang on Feb 24, 2018
Dear Sir/Madam, We appreciate you spent time sharing with us about your stay experience at Eternity Hotel Hanoi. We do apologize for the problem you experience during your staying. We are looking forwards to having you back for better care and another great moment with Eternity Hotel Hanoi Thank you so much and regards, The Eternity Hotel Hanoi Management Team

8/10 Good

Lok

Liked: Staff & service
Stayed 4 nights in Feb 2018
Response from Thao Hoang on Feb 12, 2018
Dear Lok, We appreciate you spent time sharing with us about your stay experience at Eternity Hotel Hanoi We are looking forwards to having you back for another great moment with Eternity Hotel Hanoi Thank you so much and regards,

6/10 Okay

Su

Liked: Cleanliness, staff & service
Good staff & great info for Halong 1 day Trip & nearby restaurants & building
Stayed 1 night in Dec 2017
Response from Thao Hoang on Jan 26, 2018
Dear Mr/Ms Su, Greetings from Eternity Hotel Hanoi! Thank you for taking the time to share your recent experience at our hotel. We greatly appreciate your feedback as such information is vital for us to achieve the standards of service that we strive for.And we hope to warmly welcome you back to the hotel for a more satisfactory stay. Kind regards, The Eternity Hotel Hanoi Management Team.

6/10 Okay

Matija, London

Liked: Staff & service
Decent hotel
The hotel was decent enough for a 1 night stay, but a longer stay would have not been pleasant. The rooms were very damp and sheet dirty / stained. The staff, on the other hand, was superb and extremely helpful.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel by train station.
This is not old town, but if you want to be by the train station or the hanoi hilton, then stay here.

10/10 Excellent

Daniel S, NZ, Matamata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault the place
Hotel was excellent, room was clean and staff were very helpful. The breakfast was above expectations . I would certainly stay there again without hesitation. They booked our night train for us and let us store our bags for the day including our friends bag who didnt stay at the hotel, they even greated us with water when we came back to pick up our bags. Best place i have stayed in Vietnam. Short walk to the train station. And only about 15 min walk to the old quarter. 10/10. Upgraded us on arrival aswell.

8/10 Good

Chung Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, 5 minutes from train station
Found this hotel at very last minute because we had to check out from the previous hotel at noon and wanted a place to stay and take shower before our 12hrs night train to Hue. Staff was very friendly and gave us a free upgrade since we were not going to stay overnight. Room was clean but hot water were little weak, but did had a good nap before the hard sleep overnight train though. For this price it worked perfectly for our purpose, it was just 5 min walk from train station and there were many local food to choose just around the corner. Highly recommended for traveller that looking for a place to take some rest and shower before catching the night train.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near Hanoi train station
We needed a place for one night near the train station. It was fine for us. No problems.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to old quarter and clean
Stay was great. breakfast was good and the service was great.

10/10 Excellent

Joshua, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel staff

8/10 Good

Kim

Liked: Cleanliness, staff & service
Convenient, clean and quiet (rear room)
As per previous reviews renovations are ongoing. Work noise and mess was minimized and not an issue.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

twa77y, Jersey

Liked: Staff & service, room comfort
value for money
Hotel clean and comfy, staff friendly and helpful, was good value for the cost.

4/10 Poor

Grace, Bangkok

Disliked: Staff & service, property conditions & facilities
Pictures are deceiving
From the pictures, this hotel seems amazing and such a good value for the price. The expectations I had varied a great deal from the actual experience. We arrived at the tiny hotel where the staff spoke poor English, took forever to check in and didn't seem that professional. The bedrooms were very dimly lit, we expected the rooms to look more like the pictures but it was quite small, stank of cigarettes and had a view of the neighbour's laundry line and constructions. We weren't given full-sized towels, nor a full roll of toilet paper and there was no safe in the room either. The reception area's bathroom was horrendous for a hotel, it stank and half of it was used for storage and didn't really look clean. When we checked out, we had to leave our suitcases for storage where we would return to collect them later. It turned out that they kept it in some laundry room with no security at all. I had to carry the suitcases out myself and no one offered to help. To be fair, this hotel was rated 3 stars and I was being overly optimistic and my expectations were too good to be true. Our alternative to this was Movenpick which I'm sure wouldn't have disappointed us, but I just thought that since we needed to attend the I.C.E centre and this is the closest one, the pictures didn't look bad at all so why not. This hotel is fine, as long as you realise how deceiving the pictures can be. It wasn't that bad but could be better, just don't set high expectations.

10/10 Excellent

Naoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Flávia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ponto de apoio para o embarque noturno
Hotel simples e agradável, próximo à Ga Ha Noi (estação de trem). Como chegamos de Ha Long Bay ao meio-dia e só embarcaríamos para Sa Pa às 22h, fizemos esse hotel de base. Foi bastante satisfatório para a nossa finalidade
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 2 nights in Jan 2020

6/10 Okay

morten

Disliked: Cleanliness, property conditions & facilities
Eternity Hanoi Hotel
Dirty reastaurant, kitchenstaff looked angry at peolel. Did not seem interested in refilling when they were out of some food. I did one big mistake, i expected Hotels in Hanoi, to be equal to Hotels in HCMC(Saigon). This can not be compared to an equal 3 star hotel in HCMC. Much better in HCMC. Reception staff were very helpful. But sorry to say, I will not return here
Stayed 5 nights in Feb 2019
Response from Kili on Aug 12, 2019
Dear Morten Thank you for your comment We are sorry to know you did not enjoy your stay here I will inform our boss to improve these problem Best regard

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャワーの温度調節とお湯の量をコントロール出来るようになれば最高。 ベッドの柔らかさは好みの問題。私は柔らかすぎて合わなかった。
Stayed 1 night in Jun 2019
Response from Kili on Jun 26, 2019
Thank you so much for your feedback Hope to welcome you next time Best regard

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
お世話になりました。 ハノイ駅発6:00の列車に乗るため貴ホテルを選びました。 駅が近かったので大変助かりました。 施設や設備にはとても満足しています。 チェックアウトが5:15くらいだったので仕方ないかもしれませんが、スタッフがロビーで仮眠をとっていたのには驚きました。 チェックアウト時間が早すぎたため、楽しみにしていた朝食が食べられなかったのが残念でした。
Stayed 1 night in May 2019
Response from Kili on May 23, 2019
Dear our guest Thank you so much for your recommendation We are happy to know you enjoyed your stay hear with us Hope to see you next time Best Regard

10/10 Excellent

Junga

Liked: Staff & service, room comfort
전시회참가 회사는 추천할 거리
전시장 참가회사에는 적극 추천 하지만 청결에 신경만 더 쓰면 좋은뎅 2년째 묻지만 친절한 직원과 조금만 깨끗히 청소해주시면 내년에 또 묻음
Stayed 6 nights in Apr 2019
Response from Kili on May 19, 2019
Dear Junga Thank you so much for your great comment and we are happy to know you enjoy your stay here with us Hope to welcome you next time Best Regard

8/10 Good

Toshiaki

Liked: Staff & service
スタッフは良かったが、建物が古すぎる。
思ったより全然古かったσ(^_^;) 掲載写真は何十年前の物なのだろか… 換気扇も壊れていて、湿度が半端なかった。 隣の部屋なのか、上の部屋なのが、トイレの流す音ではなく、小便の音も聞こえる壁の薄さ（笑） でもスタッフも優しく、英語もちゃんと話せて助かりました。 エリアはやはり、ホアンキエム近くの方が良さそうです。
Stayed 4 nights in Feb 2019
Response from YenH on Mar 28, 2019
Dear Toshiaki, Thank you for staying with us at 7S Eternity Hanoi Hotel. Your review will help us constantly improve our services, and we hope to welcome you back again in the nearfuture! Sincerely.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
good
nice staff
Stayed 4 nights in Jan 2019

10/10 Excellent

HSI CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

4/10 Poor

NgocTu

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Das Personal ist sehr freundlich, doch das Hotel ist insgesamt recht herunter gekommen, so war einiges defekt. Das Frühstück bietet wenig Auswahl.
Stayed 3 nights in Oct 2018
Response from katherine on Oct 30, 2018
Dear Sir, Thank you very much for your stay in our hotel ! We are so sorry for your inconvinience when you stay in our hotel ! We will improve our service better and better ! We hope to see you again in your next visit ! Thanks !

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
コスト的には妥当。清潔面に難あり。
バックパッカー1人旅でローコストということを踏まえればこんなものかと。しかし、世界各地で同等レベルの安宿に宿泊経験ありますが、それらと比べると清潔面で劣ります。チェックイン間もないのにシーツやシャワールームに長い髪の毛が落ちていたり、部屋がややカビ臭かった。 スタッフの対応やハノイ駅近なのでロケーションは良いですが、リピート利用はしないですね。
Stayed 1 night in Sep 2018
Response from katherine on Sep 24, 2018
Good morning sir, Thank you very much for your feedback ! We are so sorry for your inconvinience ! I will have a big meeting with our staffs, especialy Housekeeper and improve our service better and better. Thanks for your stay ! I hope to see you again !

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018
Response from katherine on Aug 30, 2018
Thank you very much for your good feedback ! We are looking forward to seeing you soon ! Best regards, Katherine

8/10 Good

DAi, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ハノイ駅から近い
ハノイ駅から近いので、とても便利です。　空港から、ハノイ駅までバスで移動して（3万ドン）、その後徒歩でホテルに行きました。
Stayed 1 night in Jun 2018
Response from Thao Hoang on Jul 4, 2018
Dear Dai, Thank you for having spent time sharing your review about Eternity Hotel Hanoi. It is with regret to hear that your recent stay did not entirely live up to your expectations and thank you for bringing your comments to our attention. We greatly appreciate your feedback as such information is vital for us to achieve the standards of service that we strive for. Please rest assured that your comments have been communicated to our Hotel Management Team to look into this further and have action immediately. Thank you again, for your feedback. We hope to have the pleasure of serving you again in the near future. Kind regards, Customer Support Team

6/10 Okay

UMEZAWA

Disliked: Cleanliness, room comfort
髪の毛が落ちていました。
ハノイ駅から近いので、空港からは86バス利用が便利です。 ホテル自体は窓が無い部屋で、安い部屋だったから仕方ありませんが、部屋の掃除がきちんとおらず、少しがっかりしました。 なお、朝食はとっていません。
Stayed 1 night in Jun 2018
Response from Thao Hoang on Jul 9, 2018
Dear Ms /Ms Umerawa, Thank you very much for your review about your staying at our hotel. We will try our best to improve our facilities and service. We are pleased to welcome you come back our hotel in your next trip to Viet Nam. Thank you

8/10 Good

Elisabeth

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel and got what we paid for
We stayed one night in a standard room. The room was big with a nice bathroom and a very comfortable bed. The room had a big window but the view was right in to the neighbour. There was a bit of mold in the bathroom, but not too much. The breakfast was okay. The hotel is outside Old Quarter but we liked that cause when we stayed in Old Quarter earlier there was a lot of noise at night. It is not far from the center though. A big plus is that we had a freezer. All in all the hotel was good and we got what we paid for.
Stayed 1 night in May 2018
Response from Thao Hoang on Jul 2, 2018
Dear Elisabeth, Thank you for your great review on your recent visit to Eternity Hotel Hanoi. We are vey pleased you had a memorable experience while you were staying with us and we appreciate your compliments to ourgood location, rooms and service. We are looking forward to welcoming you back soon to Eternity Hotel Hanoi With warm regards, Customer Suport Team

8/10 Good

YOSHIMINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ハノイ駅徒歩圏内
周辺が少しごみごみしていて入口が分かりにくかった　　タクシーの場合　ホテル前は一方通行　出口交差点(ハノイ駅前に続く通り)で降りて歩いた方が近い　部屋数は少ない為か　他の客の声も聞こえず静か　　

8/10 Good

M, 東京都

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地は最高！部屋によって暖房がなかったりするので要確認です
駅が近いのとけっこう安かったので2回利用しました。2月に泊った時は部屋に暖房がついておらず少し冷えました。スタッフに話したら小さいヒーターを持ってきてくれました。ハノイの冬は短いですがそれなりに冷えるので、１～２月に泊る時は事前に部屋にヒーターがついてるか確認した方が良いでしょう。
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
쏘쏘
경유라서 저녁에 1박하고 다음날 체크아웃으로 예약했던건데 잠만자고 가는거라 괜찮았어요
Stayed 1 night in Feb 2018
Response from Thao Hoang on Feb 24, 2018
Dear Sir/Madam, Thank you very much for your great review for Eternity Hotel Hanoi. We all look forwards to welcoming you back soon to Eternity Hotel Hanoi. Warm regards, The Eternity Hotel Hanoi Management Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ハノイ駅から徒歩圏内です。 金額からして、設備も申し分ありませんでした。
Stayed 1 night in Jan 2018
Response from Thao Hoang on Feb 9, 2018
Dear Sir/Madam, We appreciate you spent time sharing with us about your stay experience at Eternity Hotel Hanoi It is very pleased to hear that you had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel facilities and services We are looking forwards to having you back for another great moment with Eternity Hotel Hanoi Thank you so much and regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
給湯のみ残念
チェックインのときに洗面所の方はでたのに、夜、シャワーを浴びようとしたら、お湯が出なかった。フロントに連絡しようとしたが、フロントの内線電話番号が客室内に明記されておらず、連絡できず、非常に不便で気持ちの悪い思いをした。スタッフの英語は、ベトナム人によくある、英語なのか他の言語なのか、わかりにくいが、親切であることは確かでした。
Stayed 1 night in Jan 2018
Response from Thao Hoang on Jan 31, 2018
Dear our value guest, Thank you for having spent time shared your recent stay experience at Eternity Hotel Hanoi. It is with regret to hear that your recent stay did not entirely live up to your expectations. Please rest assured that your comments have been communicated to our Hotel Management Team to address this matter via our Hotel Quality Continuous Improvement Program. Thank you again for your feedback. We hope to have the pleasure of serving you again in the future. With warm regards, The Eternity Hotel Hanoi Management Team.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service!!
I liked everything about my stay at Eternity hotel. Nice rooms, nice beds, nice staff, nice service. The location was good, the staff was super helpful, especially Ms Thao . Room service was fast and good. I would go back.
Stayed 1 night in Jan 2018
Response from Thao Hoang on Jan 27, 2018
Dear Daniel, We appreciate you have spent time giving us a great review on your recent stay at Eternity Hotel Hanoi I am glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation. Thank you very much for your great comments and look forwards to have you back soon for another great stay experience With warm regards, The Eternity Hotel Hanoi Management Team.