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Reviews of Ryokan Choju-yu Hakone Sengokubara

2 out of 5
Ryokan Choju-yu Hakone Sengokubara
1245-725 Sengokuhara, Hakone, Kanagawa

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 66 reviews" "
Rating 8 - Good. 17 out of 66 reviews" "
Rating 6 - Okay. 12 out of 66 reviews" "
Rating 4 - Poor. 4 out of 66 reviews" "
Rating 2 - Terrible. 2 out of 66 reviews" "

7.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Next time we stay in Hakone, we will stay right near the Hakone station. The staff at this property was an amazing host. Very kind and helpful. The facilities were worn down and we all got bug bites on us. The futons were very old and the pillows were very uncomfortable. The onsen wasn't very clean either and there are no dining options nearby. It was very quiet and had a nice view. Stay at another place by Hakone Station instead. ((but we did love the Host very much- just not this propery))
Stayed 2 nights in Apr 2024

10/10 Excellent

Sui Kam

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Ijeoma

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene
The gentleman working at the front desk is calm and kind, setting the mood of our stay. I slept so well in the dark quiet of the mountains, especially nice after a relaxing time in the onsen, which they allow you to use privately. In the day hearing the delightful song 🎵 of the uguisu bird was magical. A tip on riding the bus to the hotel: let the bus driver know you want to get off at when you board (the long name of bus stop has the word “Palace” in it), because our driver overshot the bus stop and we had to walk back. Also, there is a map across the street from the bus stop (if you are coming from Togendai). There is an asphalt road to walk. Go up it and turn left at first corner. It’s not far from bus stop. I would totally stay there again if I go. It’s an economical place to experience Hakone!
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
When we arrived at the place the staff was very welcoming. And the room is clean and huge. Overall we had a wonderful stay, And we are definitely coming back there!!!
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Liked It! Feels liked Hubby’s old ryokan in minami izu
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very rundown and very bad smell in the room.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in peaceful woods. Nice big comfortable room with window looking out into the woods with a view of Mount Fuji when weather permits. Lovely little onsen looking out into the woods. Very very helpful and friendly staff who helped us with coping with transport issues after typhoon Hagibis.
Stayed 2 nights in Oct 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful host, amazing Onsen
We loved our stay here. Our host Kyoko picked us up and dropped us off from the station in the rain, and organised transport to a restaurant for dinner. Then, when I left my phone in reception she drove all the way to Togendai to drop it to me! Our whole family loved the Onsen here - we could all share it together which was cool, plus we got to wear their Yukata afterwards. The room was big, beds super comfy, breakfast big and delicious. AND we got a free classical piano concert from a maestro. This place was fab!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice (as in the picture) with a beautiful view. The on-site onsen baths (one bookable private, one public) were also nice. The rest of the facilities could perhaps use a facelift, but this did not bother us. One of the people working is a highly accomplished pianist, and we could enjoy a free concert as an added bonus.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Amazing hospitality, the owner and staff were really friendly and we had great conversations. Excellent, copious meals, easily accessible (a short walk from the bus stop, with views of Fuji-san). I enjoyed the private onsen. My traditional room was large and very clean. I would definitely return if in the area again.
Stayed 1 night in Nov 2018

10/10 Excellent

Boo Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to lake
Near to lake Come with private onsen n public onsen Big room
Stayed 1 night in Nov 2018

10/10 Excellent

JL, Toyohashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was quiet and secluded. Staff were pleasing and helpful. The onsen bath was absolutely amazing, and there are good attractions and restaurants nearby.
Stayed 1 night in Sep 2018

10/10 Excellent

Daniel, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cozy japanese style place, with a great onsen!
Choju-Yu is located near the hakone ropeway and scenic pirate ship, with its own cozy open air onsen, plus closed air bath. It has a ping pong table, running machine, and a little shop, which was very convenient. The owner was very nice to us and showed us around, and we had a great experience!
Stayed 1 night in Aug 2018

10/10 Excellent

yukihiko

隠れた宿的で良かったです。
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional experience
It was a cold rainy day in Hakone, ruining our plans for visiting. Yet the Ryokan's staff have done everything (transporting us by car, offering us traditional food )to make us enjoy this experience. The hotspring inside the hotel was great and very natural.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I had the most amazing time staying in this very beautiful ryokan. It was a very authentic experience and I was very satisfied. I even got a lift to the bus stop when I left. The mattress was a bit hard, but I do think I could’ve had one more on top if I had asked. It’s traditional and authentic, do not expect a 5 star hotel, but embrace the place. I would definitely recommend!
Stayed 2 nights in Feb 2024

8/10 Good

Hung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

ゆうが

Stayed 1 night in Mar 2023

4/10 Poor

Keiko

Travelled with group
Disliked: Cleanliness, amenities
静かで良かったが、コストの割には設備が使えなかったし、利用が不便でした❗スタッフも少なく客が騒いでも、裸で歩き回っても注意する人がいない❗着いたら食事もまだなのに布団がひいてあって狭くてしょくじけ

8/10 Good

??

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
温泉に入りましたが、冬ということもあり外気で寒かった。それ以外はよかったです。
Stayed 1 night in Jan 2023

10/10 Excellent

JIEUN

Stayed 1 night in Dec 2022

10/10 Excellent

あさこ

8/10 Good

MASAKAZU

Stayed 1 night in Nov 2022

10/10 Excellent

ヒロカズ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スッタフの方がとても親切でした。
Stayed 1 night in Oct 2022

6/10 Okay

michiko

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

よしゆき

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
久しぶりに泊まったら、お部屋の中にトイレが新設されてました。
Stayed 1 night in May 2022

10/10 Excellent

Kohei

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
標高が高いので静かです。森に囲まれているので、森林浴も出来そう。 朝•夕の食事がありませんので、来るまでに済ませるか近くの食事処まで送迎も可能です。（お店から直接送迎車が来ます） 温泉も白く濁る湯で、硫黄の匂いはそこまでしませんが肌には良さそうでした。 のんびりしたい方にはおススメです。
Stayed 1 night in Mar 2022

8/10 Good

Kaori

Travelled with family
Liked: Staff & service
Disliked: Amenities
お風呂好きには良いですね
Stayed 1 night in Jan 2022

6/10 Okay

マコト

Liked: Staff & service
Stayed 2 nights in Dec 2021

8/10 Good

SHINOBU

Stayed 1 night in Dec 2021

10/10 Excellent

TETSUJI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お値段が安いが、温泉が良かったです。
Stayed 1 night in Dec 2021

10/10 Excellent

Abe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが優しく対応が良かった。値段も安くて満足です。
Stayed 1 night in Aug 2021

6/10 Okay

Yoshihito

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コロナの対策として、お風呂は貸切露天風呂の対応がされており、お部屋も広く快適に過ごせました。温泉荘のバス停から近く、仙石原のススキへのアクセスも便利でした。
Stayed 1 night in Nov 2020
Response from 長寿湯箱根荘 on Nov 25, 2020
この度は当施設にご宿泊いただきありがとうございました。 快適な旅ができましたようで、嬉しく思っております。 またの機会のご宿泊をお待ちしております！

10/10 Excellent

Ruoping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境よし、お風呂よし
旅館と民宿の間という感じです。 所々リニューアルされていて、古い建物を上手く仕上げていました。 温泉は源泉が故障でしたが、他から天然温泉を運んできていたので、質は良かったです。 私は家族4で子供もいましたが、担当スタッフが丁寧で親切に施設説明や対応もしてくれました。 お盆だったので、クーラーや冷蔵庫が付いていて良かったです。 外は静かで夜も朝も心地良く過ごせました。 またリピートしたいと思います。
Stayed 1 night in Aug 2020
Response from 長寿湯箱根荘 on Aug 26, 2020
この度はご宿泊いただき、誠にありがとうございました。 このような時期ですが、これを機にリニューアルも進め、より一層快適に過ごしていただけるよう努めてまいります。 またのご宿泊を心よりおまちしております。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お得で素敵な宿
お値段はリーズナブルですが、部屋も十分に広いし快適です。 貸し切りお風呂も広々入れとても良い旅行になりました。
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

8/10 Good

Hal0531, 東京

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
道に迷った私どもを探しにきてくださったりピアノのミニコンサートがあったりととても楽しかったです。温泉も気に入りました。
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
一見すると古い設備と建物ですが、それもまた味です。 温泉の質がとても高く気に入りました。 加えて夜はピアノの演奏会が開かれていて、これにも大満足です。
Stayed 1 night in Apr 2019
Response from Chojuyu Hakone on Oct 24, 2019
この度は長寿湯箱根荘にご宿泊いただきありがとうございました。また、コメントをいただき誠にありがとうございます。温泉は他の施設と比べても濃いとのことで、評判です。ピアノのコンサートに関しましても、より力を入れていこうと思います。

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
臭いが少し気になりました。 部屋の外のトイレが近いためなのかわからないけどなんか、匂いました、レンジも使えて良かったですが出来れば中を拭いてあると良かったですね、
Stayed 1 night in Oct 2019
Response from Chojuyu Hakone on Oct 24, 2019
この度は長寿湯箱根荘にご宿泊いただきありがとうございました。また、コメントをいただき誠にありがとうございます。匂いやレンジに関しても気を付けて改善するようにいたします。

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
丁寧に説明してくれた。アットホームな雰囲気で楽しめた。
Stayed 1 night in Aug 2019
Response from 長寿湯箱根荘 on Aug 30, 2019
この度は長寿湯箱根荘にご宿泊いただき、誠にありがとうございました。 またのご宿泊を心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from 長寿湯箱根荘 on Sep 2, 2019
この度は長寿湯箱根荘にご宿泊いただき、誠にありがとうございました。 またのご宿泊を心からお待ちしております。

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
トイレがしっかり使えると良かった。
Stayed 1 night in Aug 2019
Response from 長寿湯箱根荘 on Aug 30, 2019
この度は長寿湯箱根荘にご宿泊いただき、誠にありがとうございました。トイレについては流れが悪いなどのご指摘をいただいておりますが、できるだけ早く改善に努めてまいります。

8/10 Good

Michael, Amsterdam (NL)

Liked: Staff & service
Disliked: Property conditions & facilities
Great service - needs investments
You need a car to get there and try to get there ultimately late afternoon, for your check-in it will be very difficult to find in the dark. We were the only customers. From the 1st room the toilet did not flush, the 2nd room the AC did not work properly, the 3rd was good. The place needs a serious investment and renovation. The service is very good, very nice people and the Brazilian women speaks English. Great service, the onsen was made ready for us and prepared breakfast for us at 3h30, because we we're going for sunset Mt. Fuji @ Yamanako communication plaza. The place is close to the Hakone ropeway, Hakone shrine and lake Ashi. Proper restaurants f.e. can be found in Gotemba. Gotemba has a huge premium outlet, where you can spend all your money on premium brand clothing. If they have sale, it is payable. Thank you for your hospitality and service. This made lots of flaws good.
Stayed 2 nights in Jul 2019
Response from Chojuyu Hakone on Aug 30, 2019
Thank you for staying at Chojuyu Hakone. We're very sorry that we could not give you the best service from the start. We'll fix the problems as soon as possible. We're glad to hear that you had wonderful time in Hakone!

8/10 Good

miki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ほとんど満足ですが、道がわかりにくかった。地図アプリで違うとかが出てきてしまう。 内風呂が熱くて調整が難しかったです。
Stayed 1 night in Jul 2019
Response from 長寿湯　箱根荘 on Jul 25, 2019
この度は長寿湯箱根荘にご宿泊いただき、ありがとうございました。マップに関しては、googleなどに連絡し、改善していきます。お湯に関しましても、調整をしていきます。申し訳ございませんでした。今後の参考にし、よりよいサービスを提供できるよう努力していきます。