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Reviews of Hotel Marom

Hotel Marom
51 Palmach Street, Haifa

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 73 reviews" "
Rating 8 - Good. 20 out of 73 reviews" "
Rating 6 - Okay. 15 out of 73 reviews" "
Rating 4 - Poor. 10 out of 73 reviews" "
Rating 2 - Terrible. 7 out of 73 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
I needed a place to stay in Haifa for a couple of nights, and the Hotel Marom was great, and didn't break the bank. Marina and her team were kind, spoke great English, and were very accommodating. Located in the middle of the city on a hill, WAZE was able to get me there and back every time with ease.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Marina and Yair on Sep 28, 2023
Dear Paul, thank you for the reviewWe were happy to host you and hope to see you again soon

6/10 Okay

guido

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

liydmila

Stayed 2 nights in May 2023

2/10 Terrible

Tal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Doesn't answer nice to the phone, the hotel is old and not maintained properly. The floor tile in my room was broken and at night I cut my leg deep because of it and it ruined my day. It didn't even seem tell someone because of how old and smelly everything was. Its good it was just for 1 night.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet property, not easy transportation though.
Stayed 6 nights in Oct 2022

10/10 Excellent

miki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from מלון מרום on Dec 28, 2021
תודה רבה, נשמח לארח אתכם שוב. מרינה ויאיר

6/10 Okay

david

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great family hotel! Very clean and convenient.
Stayed 1 night in Dec 2019
Response from Marina on Feb 9, 2020
Dear Jose Thank you from all of us and see you again. Marina

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Marina on Feb 9, 2020
Dear *** Thank you from all of us and see you again. Marina

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from marina on Oct 30, 2019
Thank you and see you soon

6/10 Okay

ngai keung

Liked: Cleanliness
Stayed 1 night in Apr 2019

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from Marina on May 24, 2018
Thank you

4/10 Poor

Adam, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Good/bad news
The good news about this hotel is that it's cheap, the bed was good and the room was quiet. So, I slept pretty well. The desk is in the right place and easy to use near plug sockets. Booking and check-in was fine. Breakfast during Passover was not included in the price which was good because the hotel is not kosher. That is is where the good news finishes. As their responses to reviews shows and a reaction to a problem I had the owners/managers do not like customers and that drives all the problems with the hotel. Their reaction to a comment about difficulties using the TV was to say that I should have asked the owner about the problem in the morning. Well, most customers use TVs in the evening not the morning. The explanation for the receptionist's lack of interest at night that staff at night are only for security tells you much about the owners' approach. I lost a rucksack strap during my trip. One of the managers ridiculed the possibility that it could have been left in the lobby. So, I went back to the room. Under the bed, there was a thick layer of dust and a condiment packet from a fast-food place. There was no apology. This could be a decent cheap option for those happy to stay away from the center - the venue isn't great but then the price reflects that. However, this will not happen with the current people in charge.
Stayed 1 night in Apr 2018

10/10 Excellent

nurit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best for the fare
Hotel Marom is a family owned hotel. Simple (not fancy at all ), very convenient, great location, free parking and free internet with lovely owners on site willing to provide assistance anytime. I have stayed there many times for several years. Was always a good experience at a very good fare.
Stayed 2 nights in Oct 2017
Response from Marina on Dec 14, 2017
Thank you so much, see you soon, Marina, Yair and the famely

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
II couldn't ARRIVE , I called the hotel and askeed to cancel and was charged full price. Very unpleasant

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
There was a mixup about the reservation and because the person at the check in desk did not speak English, it was a long procedure to try to straighten it out and check in.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excllent price performance
Looked for a reasonable priced hotel for a family stay in Haifa during the international film festival. We are an Israeli family of 5 (3 teenage kids). The hotel was a perfect solution at a third of the price of anything else in the area. The location was wonderful and the benefit beats the price 10 fold.

4/10 Poor

Dimitry

Disliked: Property conditions & facilities, room comfort

4/10 Poor

Bexley Bob, B Ohio

Disliked: Cleanliness, property conditions & facilities, room comfort
We needed the location but...
The hotel was very sad and depressing. It needs a lot of work - structural and cleaning. I would not stay there again.

2/10 Terrible

Henri, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
The hotel sold my room to someone else. Very embarrassing to my wife and another travelling couple!!!! Terrible attitude!! Basically stole my money with very little emotion about it!

8/10 Good

Jacob, Sharon

Liked: Cleanliness, staff & service, room comfort
Some of tha facilities were not functioning
It was a surprise that we had to add VAT

10/10 Excellent

nurit caspi, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience for the most decent cost
I am a repeat customer at Hotel Marom. I am always satisfied with the great service, a very good Israeli breakfast, clean and concenient in a peaceful neigborhood. Great value for a very decent cost !

8/10 Good

Heny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Grue, Nelson Bay NSW Australia

Liked: Cleanliness
marom ok
Breakfast somewhat limited, but acceptable. clean. bus 24 to city. wi fi questionable

10/10 Excellent

Ariella, Tzfat, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel in a LOvely neighborhood
The hotel is very nice and situated in a lovely neighborhood with a large mall nearby that had Kosher restaurants. The room size was fine with good space for storage and very clean. The breakfast was served in a very nice, large room with a variety of choices. The manager was friendly and helpful. I feel it is a great bargain. It also had easy access to other parts of Haifa that were of interest. I would stay there again.

6/10 Okay

Mark, Seattle, United States of America

Disliked: Cleanliness
Lovely view of city and sea
The hotel is located on the top of a high hill in a residential area. Everything from there is downhill. (Meaning everything to there is uphill!) There is a very small convenience store two blocks away, and a fruit stand another block away. A fair-size convenience store is near the fruit stand. A restaurant is downhill near the sport arena. In its day this hotel was probably a lovely place. The outside grounds, however, have not been well maintained. There were patios and verandahs for visits and gatherings. There was a hot tub that was not hot and from which the algae had not been cleaned. The management consisted of a couple with children. It took a few days for the couple to warm up to us and be friendly, but after our efforts to show interest in them, then they became more friendly.

8/10 Good

Norm, Haifa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Marom
Great bang for the buck. Was in Haifa and did not want to spend big bucks for lodging. Breakfast was outstanding and the setting on the terrace was mesmerizing. Friendly front desk.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for traveling
Very nice stay of two days. We traveled to Nazareth, Tiberias, & Megiddo. Breakfast was very good and staff ready to help.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very dated
This is the second time we stayed in this hotel. Mainly for the price and proximity to the tunnels. The rooms are not that clean. The hotel itself looks like it had better days. This time we had a large room with 4 beds. The bathroom came with a tub but no enclosure around the shower and no venting. There was a tiny window that didn't help so every time we showered everything got soaked. The breakfast was just OK... same thing everyday. Instant coffee only. No fried eggs. Looked like they were pulling the same salad dishes every day. When we were there 5 months ago the breakfast wa a bit better.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
clean and reasonable but not exceptional
Even though we requested two beds (father and son) we received a king bed and the hotel was full. Internet access, although available, could not be accessed in the room. On the positive side it was clean in a good neighborhood and had free parking. The breakfast buffet was plentiful and delicious! Decent but not as good as the other places on our trip.

2/10 Terrible

Simin, Seattle, WA, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
We had to leave the hotel upon arrival as the condition of the rooms were so bad that we were sure if we stayed a little longer we will get sick . The towels were all thrown in the bath tub .Huge stains on the unwashed sheets .The carpet s were ripped ,stained and full of dust and lint .windows were kept open but the rooms were smelling very bad and the room was very cold and chilly .The only person behind the desk did not speak English even one word so we could not communicate at all . this room is not only not three star it has to be closed and it has health risks if any one stays there . We left the hotel upon arrival at 3 o'clock in the morning .and this was a bad start to our dream vacation .We must get refund .

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Yoni, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for all types of travellers
This hotel is wonderfully placed at the top of Haifa. Whilst it is accesible from a short taxi ride from the centre, we prefered either hiking up the 700 steps to the top of the city (we did this once and it was enough!) or the 7 stop underground that Haifa offers. The underground itself is an incredible experience, the trains and platforms are based on a downwards staircase! The breakfast is exquisite. The aircon was perfect. Only issue I found - which I also found at the upper tier Ceaser hotel in Tiberias, is that the room did not have a double bed, it had two singles pushed together. Perhaps this is something that can be requested?

4/10 Poor

Jonathan

Disliked: Staff & service, property conditions & facilities, room comfort
Not reccomended
My travel companion could not get the ac to work and the front desk did not speak english. This was the ONLY hotel out of 9 that we stayed at that the front desk did not speak english. Because the ac would not work, the stay was hot and uncomfortable. Next time we will pay the extra $55 to stay at the next least expensive hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linens not clean and remote location
Upon arrival I discovered my room was not cleaned from the previous guest. The bed was not made and there were used towels. This was quite annoying when arriving at 6 pm after traveling in the hot afternoon. The linens on the bed were very thin and there was no mattress cover. Thus, I could see right through my sheet to the mattress. Not a comforting feeling knowing how many other thousands of people slept in this bed. There were long hairs in the sheets as well. Also, the towels had blood and fecal stains, albeit they were washed. The location was in a nice neighborhood. However, there were no stores or restaurants nearby. On a bright note, the breakfast was good Israeli style, with lots of juice and other good things, and there was ample street parking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service and great accommodations
I was very impressed with this hotel and the nice friendly service. I was just looking to get away and this hotel was very nicely priced so I booked a stay. It turned out like anything I could have asked for, and I would definitely reccomend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
I enjoyed it very much. The price was affordable. The service was pleasant. The breakfast was excellent. It was an old style hotel from days gone by. The place could be freshened up a bit.... The rooms were a bit stuffy, but I slept well nonetheless. The cool breeze at night was fabulous.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nahum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Marom - A Good Place to Stay
I stayed twice in Hotel Marom, and am quite satisfied with it. Hotel owners and service personnel are friendly, and breakfast buffet and hotel location are excellent.

4/10 Poor

Emdee96, South Africa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Marom
This hotel was not easy to find. You get the feeling that at some point it was an amazing hotel, on the ground floor it has a jacuzzi, gym, sauna and leisure room. As you move up however things get a little less inviting, its clearly a smoking hotel, the stench greats you as you get out the lift and follows you everywhere you go. The receptionist (we saw 3 in total) does not understand a word of english. Our first room was tiny, freezing cold and had two single beds with a single duvet on each. We asked to have it changed and it was done with no issues, our second room was bigger with a small kitchenette, two single beds and a double duvet that was thread bare. This room was also freezing but warmed up within 2 hrs with the air con on. In both rooms the TV remote did not operation. On the last night that we were there we were treated to quite a show by the owners/caretakers in the jacuzzi. In the hotels current state I don't believe I could recommend this to a friend, unless of course the rates come down significantly OR the level of service was increased.

10/10 Excellent

Howard, Massachusetts USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marom Haifa
very pleasantly surprised when we stayed in this family run very accomodating hotel in Haifa. Our room was clean and fresh. The view from our room window of downtown Haifa harbor was beatiful. the breakfast was also a treat especially the pickled herring and salmon....must try.

10/10 Excellent

tulio, meitat -Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice family hotel
In a quite place in romema(carmel) this non expensive family managed hotel was exactly whar we looked for

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little place
The hotel staff is very friendly and accommodating. It certainly doesn't hurt that one of the staff looks like Gene Wilder. Breakfast was decent Israeli breakfast fare. Cheeses, yogurts, labeneh, breads, cereals, granola, fresh fruit and olives, and the juicers to make your own fresh squeezed juices. The room was pretty standard for such a hotel. Location wise it was up in the hills of Haifa. Made for a great view but to really do anything in the city requires a car, or a bus or taxi ride. It's about a 10-20 minute rdr into Carmel Center or the German Colony.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

edwin, Phils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Marom Haifa
The family running the hotel is very nice, courteous and helpful. The food is good. The location is quite far from the Carmel center but access to transportation is not a problem. Nice place to stay, very quite. and the view is awesome.