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"We faced some challenges for what could have been a lovely stay in this well-located hotel in the heart of Granada, just steps away from the main plaza. We booked the largest suite which is a loft, with two large king sized beds on two levels. We were a group of 3 adults, 2 of whom are over six feet tall. We wanted the additional space, and needed the larger beds of the loft room. At our check in, we were told the loft room was unfortunately unavailable due to an issue with the air conditioning, and were offered another room. We were told the loft air conditioning should be repaired within a day, maybe even later that day. We accepted the new room which had two double beds and working AC and took the hotel staff at their word that the original room would be repaired soon. The new room was smaller with two double beds. For three days, we were told again that the air conditioning was not repaired. On three different occasions we found repairmen in our room working on the air conditioning in the neighbouring loft room with no notification or information from the hotel staff that this would be happening. For the final two days of our stay we were able to stay in the loft room. I asked the staff if we would be refunded the difference in room rate as the loft room is more expensive and we only stayed in it for two days and the staff refused. Unfortunately, a sour taste was left in our mouths because of this. We paid for a room we did not stay in. At least the breakfast was nice."

"I love this hotel. First of all, the staff are the nicest and made our stay so comfortable and at ease. They help coordinate everything, and provided us the utmost service. The room was huge, clean and with amazing balcony. The bed were so comfortable and the AC was the greatest friend of all - helped us survive the 90 degree heat outside. I would recommend for all of you guys to stay in this hotel when in Granada, Nicaragua. I’m glad I chose this hotel."

"Great space to stay! Close to everything and beautiful relaxing space within"

"I don't recommend this property at all."

"The staff were extremely accommodating and went a bit above and beyond to make her stay as great as possible."

"Le concept de l’hôtel en lui même est super. Je ne sais pas si c’était parce que ce n’était pas plein mais je m’attendais à un petit déjeuner style buffet. C’est la réceptionniste qui propose le café un bol de fruit et une omelette J’ai préféré prendre mon petit déjeuner à l’extérieur L’espace cuisine par contre donne pas très envie La réceptionniste est en même temps la cuisinière et la femme de ménage - franchement chapeau à elle super serviable"

"No entiendo por que disen que escriba aqui lo terrible que fué la experiencia emn ese hotel casa deacondo si no permiten hacer copia pegada. El hotel queda en la parte mss peligrosa y sucia de la ciudad. Comdiciones imsalubres en el hotel y la severva que hice la cambiaron por una habitacion simple, sin aire acondicionado, y en condiciones insalubres. La experiencia fué terrible. "

"Amazing experience! Hospitality on point!"

"Great location, beautiful architecture! "