Exterior

Reviews of Holiday Inn Express Hotel & Suites High Point South, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 343 out of 589 reviews" "
Rating 8 - Good. 151 out of 589 reviews" "
Rating 6 - Okay. 53 out of 589 reviews" "
Rating 4 - Poor. 28 out of 589 reviews" "
Rating 2 - Terrible. 14 out of 589 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Doanne

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very late and were greeted with a friendly and helpful front desk staff. Breakfast was perfect. This was a great stay!
Stayed 1 night in May 2024

10/10 Excellent

Allison

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. The breakfast buffet selection was amazing!! The only thing we were disappointed in is I called ahead to ask about the pool being open and they told me yes so we brought all of our gear and when we got there they said it would open till Memorial Day weekend.
Stayed 1 night in May 2024

8/10 Good

Florence

Liked: Staff & service
Employees were pleasant and wonderful. Breakfast was good. Property is a little run-down and not completely clean
Stayed 2 nights in May 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Thank you! we are currently making attempts' to spruce up the place and I will address the cleanliness with staff. Right after I tell them that they also received compliments.

4/10 Poor

Todd

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Todd... Thank YOU! hope to see you soon

10/10 Excellent

Jake

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property was nice and the hotel overall was great. Our only issue was the room we were in just had a sort of funk smell in it. The staff and woman working the breakfast area were very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Thank you for taking the time to review your stay. Hope to see you soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bailey Hill AGM Holiday Inn Express on May 9, 2024
Thank you for taking the time to review your stay. Hope to see you soon!

10/10 Excellent

Rosa

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Bailey Hill AGM Holiday Inn Express on May 9, 2024
Thank you for taking the time to review your stay. Hope to see you soon!

8/10 Good

patti, Maumee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super quick! Breakfast was solid. A/C didn’t work in the room and didn’t realize until it was too late to move rooms. But maintenance fixed it the next day while we were at the Furniture Market. All in all, nice place for the money.
Stayed 2 nights in Apr 2024
Response from Abby Wilmoth GM Holiday Inn Express on Apr 10, 2024
Patti Thank you for telling us about your recent stay. We look forward to the chance to serve you again soon.

8/10 Good

Noah

Stayed 1 night in Apr 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Thank you for taking the time to review your stay. Hope to see you soon!

10/10 Excellent

Cheryl

Stayed 1 night in Apr 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Thank you for taking the time to review your stay. Hope to see you soon!

10/10 Excellent

Robert, Hinesville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, super easy check in.
Stayed 1 night in Apr 2024
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Apr 23, 2024
Robert, thank you for sharing your experience with us! We look forward to seeing you again in the future.

8/10 Good

Rosemary

Stayed 1 night in Mar 2024
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Apr 23, 2024
Thank you for taking the time to review your stay.

10/10 Excellent

NICOLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and polite. This place was clean. Dove soap and lotions. Good breakfast options. Complimentary snacks.
Stayed 1 night in Mar 2024
Response from Abby Wilmoth GM Holiday Inn Express on Apr 9, 2024
Thank you for your review. We look forward to serving you again in the future.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024
Response from Abby Wilmoth GM Holiday Inn Express on Mar 19, 2024
Pedro, Thank you for taking the time to review your stay.

2/10 Terrible

Jared

Business traveller
I made a reservation,when I arrived I was informed it was an error and they were full,no help, been driving for 14hrs. Thanks for nothing
Stayed 1 night in Mar 2024

4/10 Poor

Timothy, Greeneville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was rated excellent but the room they put us in was very outdated, dirty, worn carpet, no sham on the bed. We were very disappointed.
Stayed 2 nights in Feb 2024
Response from Abby Wilmoth GM Holiday Inn Express on Feb 26, 2024
Timothy, I am sorry that you were unhappy with your room. We had the suite ready to move you into, which had a much better tub. The rest of our King rooms were occupied at the time and the tub in that room is on our list for resurfacing which is scheduled next month. We are looking forward to the next upgrade so that we will be able to modernize. I am sorry that you were not satisfied with your stay.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Abby Wilmoth GM Holiday Inn Express on Feb 21, 2024
Thank you for taking the time to review your stay with us. Safe travels!

10/10 Excellent

Ebonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few times
Stayed 2 nights in Feb 2024
Response from Abby Wilmoth GM Holiday Inn Express on Feb 21, 2024
Ebonie, Thank you for your 5/5 review. We look forward to seeing you again soon.

4/10 Poor

Kimberly

Stayed 1 night in Jan 2024
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Jan 24, 2024
Kimberly, i am sorry to hear that your stay was not up to your expectations. Feel free to reach out to me directly at the hotel. I would to know know how we could have better met your expectations. Thank you.

8/10 Good

Patricia

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
For us parking was important but so is being able to do laundry. The hotel amenities listed laundry and they do not have a guest laundry room. Also, the rooms do not have microwaves. Microwaves were not listed but it would have been nice. The breakfast is fantastic. All the staff was friendly and helpful. While the room could use some TLC it was clean a comfortable.
Response from Abby Wilmoth GM Holiday Inn Express on Jan 10, 2024
Thank you for bringing to my attention that it says we have guest laundry. We unfortunately do not as you discovered. My apologies that we were not able to meet your expectations due to this. We do hope you will stay with us again in the future. We can assist you with finding laundry service if you need. Thank you for your kind comments regarding staff, and the amazing breakfast!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a comfortable stay overnight. No significant complaints.
Stayed 1 night in Jan 2024
Response from Abby Wilmoth GM Holiday Inn Express on Jan 8, 2024
Thank you for taking the time to review your stay! We look forward to serving you again soon!

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very convenient and nice welcoming complimentary foods. Buffet was good too
Stayed 1 night in Dec 2023
Response from Abby Wilmoth GM Holiday Inn Express on Dec 28, 2023
Shannon... Thank you for your review. Our breakfast attendants will be thrilled to know you enjoyed the meal. Safe travels

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Abby Wilmoth GM Holiday Inn Express on Dec 19, 2023
Ms. Gladys, Thank you for taking the time to leave such a wonderful review of your stay. We look forward to the opportunity to serve you again.

8/10 Good

Dominic

Stayed 1 night in Dec 2023
Response from Abby Wilmoth GM Holiday Inn Express on Dec 14, 2023
Dominic, Thank you for your review! We look forward to seeing you again soon!

6/10 Okay

Kathryn, Saint Charles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Abby Wilmoth GM Holiday Inn Express on Dec 28, 2023
Kathryn, thank you for leaving a review of your stay. Please feel free to contact me directly at the hotel to let us know what we could have improved upon. Thank you again

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from Abby Wilmoth GM Holiday Inn Express on Dec 19, 2023
Ms. Susan, Thank you for your review of your recent stay at Holiday Inn Express High Point. We hope to see you soon!

10/10 Excellent

Edwin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Abby Wilmoth GM Holiday Inn Express on Nov 30, 2023
Thank you for the review of your stay!

10/10 Excellent

Laketha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Nov 2023
Response from Abby Wilmoth GM Holiday Inn Express on Nov 30, 2023
Thank you for taking the time to review your stay!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities along with a great breakfast. Staff was very nice.
Stayed 1 night in Nov 2023
Response from Abby Wilmoth GM Holiday Inn Express on Nov 6, 2023
Thank you for taking the time to review your stay with us at Holiday Inn Express South. The staff will appreciate your kind comments regarding them!

6/10 Okay

Deborah A

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok, but not great
The room need remodeling. Mold in bathroom, exposed caulking around tub spout, just old and worn out. Not able to regulate temperature or fan as indicated by wall control, front desk said flow of air in room was universal throughout hotel.
Stayed 2 nights in Nov 2023
Response from Abby Wilmoth GM Holiday Inn Express on Nov 6, 2023
Deborah, My apologies that you we were not able to provide you with more suitable accommodations during your stay. We too are hoping for a remodel soon. I hope that you will stay with us again so we may have the opportunity to restore your faith in the brand.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Abby Wilmoth GM Holiday Inn Express on Nov 6, 2023
Mark, Thank you for taking the time to review your stay with us at Holiday Inn Express South, and for your 10/10 review.

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from Abby Wilmoth GM Holiday Inn Express on Oct 30, 2023
Ms. Barbara, Thank you for your review of your recent stay. We look forward to the chance to serve you again soon!

10/10 Excellent

Arash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Abby Wilmoth GM Holiday Inn Express on Oct 24, 2023
Thank you for taking the time to review your stay with us at Holiday Inn Express South!

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Abby Wilmoth GM Holiday Inn Express on Oct 24, 2023
Thank you for taking the time to leave a review of your recent stay.

10/10 Excellent

kelvin, Spotsylvania

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Sep 2023
Response from Abby Wilmoth GM Holiday Inn Express on Sep 21, 2023
Kelvin, Thank you for your review! I'm so glad we were able to get your receipt situation figured out! Have a wonderful day!

8/10 Good

Deloris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked service
Stayed 3 nights in Jun 2023
Response from Abby Wilmoth GM Holiday Inn Express on Sep 21, 2023
Ms. Deloris, Thank You for your review and taking the time from your busy schedule to tell us about your stay. We look forward to seeing you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute reservation due to issues from another chain. Staff was amazing, the breakfast was terrific, room was wonderful. 5 stars all around.
Stayed 1 night in Sep 2023
Response from Bailey Hill AGM Holiday Inn Express on Sep 19, 2023
Mark, Thank you for noticing how amazing our staff is! Hope to see you soon!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to make a last minute change to this hotel because a competitor hotel would not allow my wifes service dog. Thank you so much to the staff for knowing the regulations. And the hotel and amenities here are just amazing. Thank you for turning a bad start to my wifes birthday trip to a wonderful experience. Mark and Mary.
Stayed 1 night in Sep 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Sep 16, 2023
Mark and Mary…Happy Birthday Ms. Mary! I hate that you had an unfortunate experience elsewhere but am glad that we could turn the tide for such an important day. Thank you for taking the time to leave us a wonderful review. We look forward to seeing you again on your travels.

8/10 Good

John

Stayed 3 nights in Sep 2023
Response from Abby Wilmoth GM Holiday Inn Express on Oct 24, 2023
Thank you for leaving us a review of your recent stay at Holiday inn Express South!

8/10 Good

Kendric

Travelled with family
Nice customer, service and pools
Stayed 1 night in Sep 2023
Response from Abby Wilmoth GM Holiday Inn Express on Sep 7, 2023
Kendric, I would like to thank you for taking the time to review your stay with us at Holiday Inn Express High Point South. We are glad you enjoyed our pool and that we were able to provide you with good customer service. We look forward to seeing you again soon.

10/10 Excellent

Kelley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, Clean, Comfortable
Stayed 1 night in Aug 2023
Response from Abby Wilmoth GM Holiday Inn Express on Sep 7, 2023
Kelley, On behalf of the entire staff I would like to thank you for noticing that the hotel was clean and comfortable and the staff friendly. We all pride ourselves in making our guests feel at home during their stay. We look forward to serving you again soon!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 30, 2023
Alicia, I would like to thank you for taking the time to review your recent stay at Holiday Inn Express. We look forward to seeing you again soon.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Aug 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 26, 2023
Thank you for sharing your experience with us. We look forward to seeing you in the future.

10/10 Excellent

Jayne

Stayed 1 night in Aug 2023
Response from Abby Wilmoth GM Holiday Inn Express on Sep 7, 2023
Jayne. Thank you for your 5/5 review. We look forward to seeing you again very soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check in!
Stayed 1 night in Aug 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 30, 2023
Todd, Thank you for sharing your experience with us and for your 5/5 review.

10/10 Excellent

alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were super comfy, great selection of pillows, staff was lovely.
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 30, 2023
Alfredo, Thank you for your kind words regarding the staff. We appreciate you taking the time to share your thoughts and experience with us. We like to think our beds are the best in the business!

8/10 Good

Traci

Stayed 1 night in Jul 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 30, 2023
Traci, Thank you for sharing your thoughts on your recent stay.

10/10 Excellent

deborah

Stayed 1 night in Jul 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 30, 2023
Thank you for sharing your experience with us!

10/10 Excellent

April, Lenoir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Need to update to have usb plugs in the room. Had to go by cubes to plug in my chargers for all my electronics. No built in usb ports in entire room.
Stayed 1 night in Jul 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Jul 10, 2023
Thank you for taking the time to review your recent stay, and for the great ideas on how we can enhance the guest experience. I will pass these on to corporate.