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Overall great stay. The breakfast buffet selection was amazing!! The only thing we were disappointed in is I called ahead to ask about the pool being open and they told me yes so we brought all of our gear and when we got there they said it would open till Memorial Day weekend.
Allison
Stayed 1 night in May 2024
8/10 Good
Florence
May 8, 2024
Liked: Staff & service
Employees were pleasant and wonderful. Breakfast was good. Property is a little run-down and not completely clean
Florence
Stayed 2 nights in May 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Thank you! we are currently making attempts' to spruce up the place and I will address the cleanliness with staff. Right after I tell them that they also received compliments.
4/10 Poor
Todd
May 5, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Todd
Stayed 1 night in May 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Property was nice and the hotel overall was great. Our only issue was the room we were in just had a sort of funk smell in it. The staff and woman working the breakfast area were very friendly and helpful.
Jake
Stayed 3 nights in Apr 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Thank you for taking the time to review your stay. Hope to see you soon!
Check in was super quick! Breakfast was solid.
A/C didn’t work in the room and didn’t realize until it was too late to move rooms. But maintenance fixed it the next day while we were at the Furniture Market. All in all, nice place for the money.
patti
Stayed 2 nights in Apr 2024
Response from Abby Wilmoth GM Holiday Inn Express on Apr 10, 2024
Patti Thank you for telling us about your recent stay. We look forward to the chance to serve you again soon.
8/10 Good
Noah
Apr 5, 2024
Noah
Stayed 1 night in Apr 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Thank you for taking the time to review your stay. Hope to see you soon!
10/10 Excellent
Cheryl
Apr 5, 2024
Cheryl
Stayed 1 night in Apr 2024
Response from Abby Wilmoth GM Holiday Inn Express on May 9, 2024
Thank you for taking the time to review your stay. Hope to see you soon!
The hotel was rated excellent but the room they put us in was very outdated, dirty, worn carpet, no sham on the bed. We were very disappointed.
Timothy
Stayed 2 nights in Feb 2024
Response from Abby Wilmoth GM Holiday Inn Express on Feb 26, 2024
Timothy, I am sorry that you were unhappy with your room. We had the suite ready to move you into, which had a much better tub. The rest of our King rooms were occupied at the time and the tub in that room is on our list for resurfacing which is scheduled next month. We are looking forward to the next upgrade so that we will be able to modernize. I am sorry that you were not satisfied with your stay.
Response from Abby Wilmoth GM Holiday Inn Express on Feb 21, 2024
Ebonie, Thank you for your 5/5 review. We look forward to seeing you again soon.
4/10 Poor
Kimberly
Jan 21, 2024
Kimberly
Stayed 1 night in Jan 2024
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Jan 24, 2024
Kimberly, i am sorry to hear that your stay was not up to your expectations. Feel free to reach out to me directly at the hotel. I would to know know how we could have better met your expectations. Thank you.
8/10 Good
Patricia
Business traveller, Travelled with pets
Jan 8, 2024
Liked: Cleanliness, staff & service
For us parking was important but so is being able to do laundry. The hotel amenities listed laundry and they do not have a guest laundry room. Also, the rooms do not have microwaves. Microwaves were not listed but it would have been nice. The breakfast is fantastic. All the staff was friendly and helpful. While the room could use some TLC it was clean a comfortable.
Patricia
Response from Abby Wilmoth GM Holiday Inn Express on Jan 10, 2024
Thank you for bringing to my attention that it says we have guest laundry. We unfortunately do not as you discovered. My apologies that we were not able to meet your expectations due to this. We do hope you will stay with us again in the future. We can assist you with finding laundry service if you need. Thank you for your kind comments regarding staff, and the amazing breakfast!
Response from Abby Wilmoth GM Holiday Inn Express on Dec 28, 2023
Kathryn, thank you for leaving a review of your stay. Please feel free to contact me directly at the hotel to let us know what we could have improved upon. Thank you again
10/10 Excellent
Susan
Nov 27, 2023
Susan
Stayed 1 night in Nov 2023
Response from Abby Wilmoth GM Holiday Inn Express on Dec 19, 2023
Ms. Susan, Thank you for your review of your recent stay at Holiday Inn Express High Point. We hope to see you soon!
Clean facilities along with a great breakfast. Staff was very nice.
Andrea
Stayed 1 night in Nov 2023
Response from Abby Wilmoth GM Holiday Inn Express on Nov 6, 2023
Thank you for taking the time to review your stay with us at Holiday Inn Express South. The staff will appreciate your kind comments regarding them!
6/10 Okay
Deborah A
Nov 5, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok, but not great
The room need remodeling. Mold in bathroom, exposed caulking around tub spout, just old and worn out. Not able to regulate temperature or fan as indicated by wall control, front desk said flow of air in room was universal throughout hotel.
Deborah A
Stayed 2 nights in Nov 2023
Response from Abby Wilmoth GM Holiday Inn Express on Nov 6, 2023
Deborah, My apologies that you we were not able to provide you with more suitable accommodations during your stay. We too are hoping for a remodel soon. I hope that you will stay with us again so we may have the opportunity to restore your faith in the brand.
Response from Abby Wilmoth GM Holiday Inn Express on Sep 21, 2023
Ms. Deloris, Thank You for your review and taking the time from your busy schedule to tell us about your stay. We look forward to seeing you again soon!
This was a last minute reservation due to issues from another chain. Staff was amazing, the breakfast was terrific, room was wonderful. 5 stars all around.
Mark
Stayed 1 night in Sep 2023
Response from Bailey Hill AGM Holiday Inn Express on Sep 19, 2023
Mark, Thank you for noticing how amazing our staff is! Hope to see you soon!
Had to make a last minute change to this hotel because a competitor hotel would not allow my wifes service dog. Thank you so much to the staff for knowing the regulations. And the hotel and amenities here are just amazing. Thank you for turning a bad start to my wifes birthday trip to a wonderful experience. Mark and Mary.
Mark
Stayed 1 night in Sep 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Sep 16, 2023
Mark and Mary…Happy Birthday Ms. Mary! I hate that you had an unfortunate experience elsewhere but am glad that we could turn the tide for such an important day. Thank you for taking the time to leave us a wonderful review. We look forward to seeing you again on your travels.
8/10 Good
John
Sep 13, 2023
John
Stayed 3 nights in Sep 2023
Response from Abby Wilmoth GM Holiday Inn Express on Oct 24, 2023
Thank you for leaving us a review of your recent stay at Holiday inn Express South!
8/10 Good
Kendric
Travelled with family
Sep 3, 2023
Nice customer, service and pools
Kendric
Stayed 1 night in Sep 2023
Response from Abby Wilmoth GM Holiday Inn Express on Sep 7, 2023
Kendric, I would like to thank you for taking the time to review your stay with us at Holiday Inn Express High Point South. We are glad you enjoyed our pool and that we were able to provide you with good customer service. We look forward to seeing you again soon.
Response from Abby Wilmoth GM Holiday Inn Express on Sep 7, 2023
Kelley, On behalf of the entire staff I would like to thank you for noticing that the hotel was clean and comfortable and the staff friendly. We all pride ourselves in making our guests feel at home during their stay. We look forward to serving you again soon!
Beds were super comfy, great selection of pillows, staff was lovely.
alfredo
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 30, 2023
Alfredo, Thank you for your kind words regarding the staff. We appreciate you taking the time to share your thoughts and experience with us. We like to think our beds are the best in the business!
8/10 Good
Traci
Jul 22, 2023
Traci
Stayed 1 night in Jul 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 30, 2023
Traci, Thank you for sharing your thoughts on your recent stay.
10/10 Excellent
deborah
Jul 8, 2023
deborah
Stayed 1 night in Jul 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Aug 30, 2023
Need to update to have usb plugs in the room. Had to go by cubes to plug in my chargers for all my electronics. No built in usb ports in entire room.
April
Stayed 1 night in Jul 2023
Response from Abby Wilmoth, GM Holiday Inn Express High Point on Jul 10, 2023
Thank you for taking the time to review your recent stay, and for the great ideas on how we can enhance the guest experience. I will pass these on to corporate.