Dear Guest, Thank you very much for your review, even though it was unfortunately not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our resort. We would like to inform you like in each hotel like in our taking meal out of the restaurant and going to have it at the bar is not allowed because of Haacp and Iso Sir. The staff was not rude they just informed you that this is not allowed and you should take your meals at the restaurant. Our resort is a family oriented and quiet resort. We would like to thank you once more for your rating and we would be very happy to welcome you back again in order to change your opinion through our services. Stay Safe Please! Your Neptuno Beach Team!

Dear Mr. Carlos, Thank you very much for your review, even though it was unfortunately not very positive. We are very happy that you found our resort, rooms clean and that the staff was nice. The information about towels and safe are everywhere written Sir. Towels are just with deposit and you can get them every moment. Just the change of them was 3 times a week. Safe unfortunately is not included and has an extra charge. This info is everywhere available. Stay Safe Please! Your Neptuno Beach Team!

Dear Aleksandar, Your positive comments and overall kind review makes us really proud. We are very proud about your excitement about our culinary delights and of course our wonderful beach. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. According to Covid regulations we cannot put more sets of sunbeds and umbrelas Sir. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach Team!

Dear Guest, Thank you very much for your review regarding your stay in our hotel. We are grateful for all your positive comments about our hotel - especially your praising comments about the friendliness, politeness, and professionalism of our staff. We greatly appreciate that you have rated our service and staff so highly. It is a delight to know that you were especially satisfied with your comfortable room, as we always do our utmost to accommodate our guest’s needs. Also, great that we could convince you of the cleanliness of our hotel. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. As a rule, the guests praise our food offer and congratulate our chef for the variety of flavors and the large selection. Tastes are different, so it may well be that we haven't met your preferences. The tax unfortunatelzyis not included because it is a fee that has to be collected and be deposited to Greek government. Unfortunatey espresso or some labeled drinks are not included in the All Inclusive program. The payment methods via credit card are stated in all broshures and information Sir. We will be vey happzy to welcome you back in our resort in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach team!

Dear Guests, Thank you so much for your high rating. We are looking forward to your return. Warm wishes and sunny regards Your smartline Neptuno Beach team

Dear Guests Thank you very much for choosing our hotel even for a short stay Your kind words are more than welcomed and highly appreciated. It’s important for us to know that we have managed to offer you an enjoyable stay We do hope to have the pleasure to welcoming you back for a longer stay. Warm wishes and sunny regards Your smartline Neptuno Beach team

Dear Mrs. Mary Thank you very much for your stay with us and the time spent to give us your feedback. Your kind comments for the staff, the beach, the activities are more than welcomed and highly appreciated. We are sorry to read, that you have faced difficulties to handle the toilet flush in your room. One of our top priorities is to correct any malfunction immediately. We have checked our maintenance files and we didn’t find any relevant malfunction reported during your stay. We have also checked the flush and it works normally. The pool closes at 18.30 due to the restaurant’s operation and cleaning procedures in order to prepare the space for the evening activities of the guests. We do hope that after 18.30 you have enjoyed the beach, just next to the pool area. Looking forward to welcoming you back, we send you our warm wishes and sunny regards Your smartline Neptuno Beach team

Dear Guests Thank you for your stay with us and the time spent to give us your wonderful review It’s so rewarding to hear, that our services met your expectations and they have a great value for money. We shall wait of your return during your next visit on Crete Till then we send you our warm wishes and regards Your smartline Neptuno Beach team

Dear Mr. Robert, Thank you for your kind feedback and your great comments regarding our staff. We are pleased to know, that our efforts to provide the best possible service met your expectations We are looking forward to welcoming you back in the future Best wishes and regards Your smartline Neptuno Beach team

Dear Guests, Thank you for choosing Smartline Neptuno Beach and for taking the time to share your experience. We are pleased you had a comfortable stay with us and we look forward to welcoming you back in the future Best wishes and regards Your smartline Neptuno Beach team

Dear Mrs. Lisa Thank you for your feedback. We are sorry that you had a less than agreeable experience. Since 2017 we have renovated 100% our superior room category. Our guests’ feedback for our staff gains every summer high scores. We are deeply sorry that you left our premises with bad impressions. We hope to have the pleasure of welcoming you again in the future for a positive experience. Warm wishes and regards Your smartline Neptuno Beach team

Dear Guests, Thank you for your kind and positive review We are happy to read, that overall you had a pleasant stay with us. The evening entertainment is until 22.45 – 23.00. Not later. As our guests seek relaxation, we don’t offer an exciting and late entertainment concept Your recommendation is very valuable to us. We are more than grateful. We do hope to have once more the pleasure of your visit Best wishes and regards Your smartline Neptuno Beach team

Dear Mrs. Marina Thank you for your stay with us and your kind feedback. We are happy to read, that the only issue you had during your stay was the smell in your bathroom. It would have been more than helpful to us if you had informed us on the spot. Our aim is to solve any technical problem immediately. We are really sorry not be able to meet your taste choices. Our all-inclusive buffet offers a choice of meat and fish, fresh salads and a variety of 10 hot dishes, as well as show cooking. Thank you for your comment concerning the Value for Money. We do hope to have the pleasure of welcoming you back in the future Best wishes and regards Your smartline Neptuno Beach team

Dear Guests I am really very much surprised and worried by your feedback. I am very focused on providing a high standard level of service; therefore I have immediately contacted you after reading your Real-time feedback, which you have uploaded during your check-in and you have rated the check-in procedure low. Our aim is to solve any mention of dissatisfaction at the spot and during our guests’ stay. That’s why I have immediately contacted you. You can check the relevant records and my reply to your real-time feedback at your account. In our all-inclusive package we offer local drinks. We are sorry that we didn’t meet your expectations. I am really sorry that you left our premises with such bad impressions concerning our services. Wishing you all the best Nikoletta Michopoulou Hotel manager

Dear Mr. Stephen , Thank you for your stay with us and your feedback. We are pleased to know that you enjoyed your stay. Looking forward to a future visit of yours Best wishes and regards Your smartline Neptuno Beach team

Dear Mr. Kevin, Thank you very much for your stay with us and your lovely feedback It’s a great joy for the whole staff to read, that you had a wonderful holiday with us. A dinner, after a long day of travelling, is the least we can offer to our guests. We are happy you have enjoyed it and thank you for all your kind comments. For sure we shall wait for your return Till then we send you our best wishes and regards Your smartline Neptuno Beach team

Dear Mrs. Liz Thank you for your stay with and your kind feedback The whole team thanks you for all your great comments. Especially our Chef is more than happy, knowing that you have enjoyed his food. We would be more than pleased to give us the chance to welcome you back in the future Best wishes and regards Your smartline Neptuno Beach team

Dear Mr. Andrew, Thank you for your stay with us and the time spent to give us your feedback Your kind comments give us joy. We are happy to ready that you have enjoyed your stay and had nice relaxing time even with rainy weather Thank you for your recommendation! We are looking forward to a future visit of yours Best wishes and regards Your smartline Neptuno beach team

Dear Mrs. Marisa Thank you for your stay with us and your feedback I have carefully studied all your comments and I am really disappointed not having the chance to correct your bad impressions during your stay with us. Your comments for the rooms are taken in account and I am really sorry that we didn’t manage to meet your expectations even with the second room. As our aim is, always to upgrade our service , we have already included a room update in our future plans. I am really very sorry with the incident with the tomato in the Greek salad as it concerns our hygienic standards of our food which we value most and we follow the haccp standards. Your immediate report to the maitre would have given us the possibility to investigate on the spot the malfunction in the production line of the specific salad and change at once the salad on the buffet. Allow us to specify, that the production line of all fresh vegetables requires 3 times washing and especially tomatoes are offered in the salad in small cut pieces. Even in this late stage, we would like to reassure you that we have already cross checked the relevant dpt and we have informed our chef. We hope that you will grand us the opportunity to welcome you back and to prove that we can offer a better accommodation experience. Best wishes and regards Nikoletta Michopoulou Hotel manager

Dear Guests, Thank you for your stay and your feedback Your commends for the staff and the chef will be forwarded to all. Especially our chef, will be more than happy to know that you have enjoyed the food We are glad that we have managed to meet your expectations Looking forward to welcoming you back next year Best wishes and regards Your smartline Neptuno beach team

Dear Mrs Rebecca, Thank you for your lovely feedback Your kind commends give us joy Pleased to know that you find the hotel’s location very convenient in travelling around the island. Thank you for all your kind comments for the staff. It’s the best reward they can get for all their efforts to provide the best service to all guests Looking forward to a future visit Best wishes and regards Your smartline Neptuno Beach team

Dear Guests, Thank you for your stay with us and your feedback We are glad that in general you had an excellent stay with us and we have managed to meet your expectations, overcoming the 1st impressions of the hotel’s surrounding Your kind comments will be forwarded to all staff Hopping to a future visit , we wish you all the best Your smartline Neptuno Beach team

Sehr geehrte Frau Katharina, wir danken Ihnen herzlich für Ihre Bewertung, auch wenn sie leider nicht sehr positiv für uns ausgefallen ist. Es betrübt uns, dass Sie trotz unserer Bemühungen Sie zufrieden zu stellen, schlechte Eindrücke vom unserem Hotel bekommen haben. Sie haben Superior Zimmer mit Landblick gebucht und dies beim Check In auch bekommen. Superior Zimmer sind die modern ausgestatteten Zimmer. Wenn Sie es laut fanden und es an der Rezeption gemeldet hätten würden wir sicher eine Lösung für Sie finden. Es wäre sehr hilfreich für uns, wenn Sie alle Ihre Kritikpunkte vor Ihrer Abreise bei uns vorgebracht hätten und uns so die Möglichkeit gegeben hätten, Ihre Kommentare mit Ihnen konstruktiv zu diskutieren. Dies hilft uns, uns stetig zu verbessern und Ihnen hätten wir vor Ort den Urlaub somit bequemer gestalten können. Nach Ihrer Abreise können wir leider nichts mehr tun, um Ihre schlechte Eindrücken zu verbessern. Wir haben unsere Daten durchsucht und es gab leider keine Beschwerde von Ihnen, wie Sie beim Check-Out am Abreisetag erwähnt haben, war alles in Ordnung. Wir danken Ihnen dennoch für Ihre Zeit und für Ihre Meinung und hoffen, dass wir Sie trotzdem wieder bald als Gäste begrüßen dürfen, um Sie vielleicht dann von unserem Angebot überzeugen zu können. Gastfreundschaft steht bei uns an erster Stelle.

Sehr geehrte Herr Christian, Danke vielmals fuer die Zeit die sich nahmen um Ihre Bewertung zu schreiben. Es freut uns sehr dass Ihnen unser Animatrions Team gefallen hat. Wir werden es weiterleiten. Es tut uns wirklich leid, dass Sie trotz unserer Bemühungen Sie zufrieden zu stellen, schlechte Eindrücke vom unserem Hotel bekommen haben. Wir werden uns sehr freuen Sie wieder als Gast willkommen zu heissen damit wir mit unserem Service Ihre Meinung aendern. Bleiben Sie gesund bitte! Ihr Neptuno Beach Team!

Sehr geehrter Gast, es freut uns sehr, dass Sie sich rundum wohl gefühlt haben und Ihren Urlaub bei uns zur Gänze genießen konnten! Wir sind sehr stolz, dass wir Sie von den Zimmern, über das Restaurant bis hin zum Strand mehr als zufrieden gestellt haben. Es ist schön zu lesen, dass Ihnen vor allem unserer kulinarisches Angebot, die Sauberkeit des Hotels sowie unsere aufmerksamen Mitarbeiter positiv aufgefallen sind. Unsere wichtigste Ausgabe ist das Wohlergehen unser Gäste, damit Sie sich wie zu Hause fühlen. Es wäre uns eine Freude, Sie bald wieder einmal bei uns begrüßen zu dürfen. Bis dahin, bleiben Sie bitte gesund! Ihr Neptuno Beach Team!

Nous vous remercions!Nous sommes très heureux de savoir que vous avez apprécié votre séjour dans notre hôtel. Nous espérons vous accueillir à nouveau!

Dear Mr. Yves Thank you for choosing our hotel for your stay and the time spent to give us your positive feedback. We are pleased to read that our services and food met your expectations In the hope of having the chance to welcome you back in the future, we wish you all the best and send you our sunny regards Your smartline Neptuno Beach team

Dear Guests, We are grateful for your stay with us and your wonderful comments about our services and staff. We are happy having managed to meet your expectations We are looking forward to your return with great pleasure Till we meet again! Warm wishes and sunny regards from the whole Neptuno Family Your smartline Neptuno Beach team

Liebe Gäste, Für Ihre liebe Worte und Bewertung sind wir Ihnen sehr dankbar Super, dass wir Ihnen eine erholsame Zeit ermöglichen konnten und Sie unser Hotel ohne Weiteres weiterempfehlen können. Besser geht es nicht! Auf ein baldiges Wiedersehen würden wir uns mehr als freuen! Bis dahin wünschen wir Ihnen alles Gute und eine schöne Winterzeit Sonnige Grüßen Ihr smartline Neptuno Beach Team