Disappointing for any stay but ESPECIALLY at this price point.
We experienced repeated embarrassing mistakes that were not addressed by management, including BEING WALKED IN ON BY STAFF & HOUSEKEEPING three times in a 5-night stay. Forgotten orders at the restaurant, wrong room service orders, failure to change towels in private pool villa, staff mopping the gym in the middle of your workout, inconsistent wifi access exemplified an overall lack of attention to detail. We even witnessed the power go out at breakfast.
For an all-villa property— we were shocked. After attempting to speak with the hotel manager, we were insulted by offerings of cheap sparkling wine and a small paper-weight trinket.
For a plus - the property is beautiful, and the staff at the restaurant and pool work incredibly hard to make your stay positive. The food was also very high-quality but over-priced.
(Don’t forget to bring your own water to the pool! It’s not proved free on 31 degree Celsius/ 90 degree Fahrenheit days!)
In summary: Hard-working staff has been failed by poor management and lack of training.