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Reviews of Baymont by Wyndham Grand Haven

2.5 out of 5
Baymont by Wyndham Grand Haven
1500 South Beacon Boulevard, Grand Haven, MI

Reviews

7.2

Good

Rating 10 - Excellent. 277 out of 1004 reviews" "
Rating 8 - Good. 287 out of 1004 reviews" "
Rating 6 - Okay. 232 out of 1004 reviews" "
Rating 4 - Poor. 115 out of 1004 reviews" "
Rating 2 - Terrible. 93 out of 1004 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kaelyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, pool is heated and large. They provide pool toys which our kids loved, breakfast that is provided is decent with a good variety of food options. Beds aren't as comfortable as some other hotels we've stayed at. Only downside is that they don't come through and empty out trash cans or replenish toiletries unless you ask. We had to go to the front desk a few times and ask for things. They don't switch out sheets or towels every day- which we were fine with, however needing to ask to have our trashcans emptied and for toilet paper, along with other room amenities being restocked was frustrating.
Stayed 2 nights in May 2024

10/10 Excellent

Raja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024

4/10 Poor

Shari

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
A/C didn’t work. Front desk didn’t seem to be at all concerned & no one came to fix. There was dirt inside the made bed. We had to shake dirt out of the sheets and slept on top of blankets we brought for the beach.. Also, the way the room was setup was so weird. The desk & chair were directly at foot of bed, while tv was placed on credenza with fridge way to the left. Tv didn’t extend out or swivel. Which made tv watching completely impossible. Charged $163 $30 for pet fee for 1 night. I would have been better off sleeping in my car!! I will never stay there again. I will absolutely not recommend!!!
Stayed 1 night in May 2024

4/10 Poor

Jeri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly but the hotel was very dirty; specifically, the rooms, hallways, stairway and etc. Very dirty and dated in areas. Th lobby wasn’t in too bad of shape. Images posted online are not an accurate representation of the hotel cleanliness and look.
Stayed 1 night in May 2024

10/10 Excellent

Marann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, the staff was absolutely amazing!!!!!!
Stayed 2 nights in May 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
My brother stayed at this hotel for an extended period of time. The staff was wonderful to him! Thanks!
Stayed 8 nights in May 2024

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jeremiah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had an issue with the shower at 7:00 am on the day we were to leave. No hot water in the shower. Called front desk Response - We had issues with handles being put backward, No Maintenece person available We were leaving that day Next response - we can move your room. I tried to call hotel 3 times to talk to the manager left a message to front desk for Eric Scott mgr no response - call transferred over to Wyndham corporate however they couldnt a response. I also booked 2 separate rooms. I ended up taking a cold shower and my wife couldnt take one, The lack of response was unacceptable. Filed an compliant with Corporate Wyndham however their response was a cover up by stating that no issue with the shower.
Stayed 1 night in May 2024

8/10 Good

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but shower could use some upgrades. Breakfast was very good. Nice selection. We felt safe in the neighborhood.
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great and the staff were all friendly. The only thing I wasn't impressed with was the $30 fee if you checked in early. I can see if they went out of their way to get you in early, but if the room is ready, what's the harm in allowing your guests and early check in without a fee? Breakfast selections were good and the pool was nice sized for a hotel. We would stay again.
Stayed 1 night in May 2024

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a two-night stay. We just felt like they should of come in after our first night and freshed the towels, made the beds, and taken out the trash. Otherwise, the stay was nice and comfortable. Rooms were clean.
Stayed 2 nights in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us. We do not go into guests rooms unless they are a longer stay. After day 3 upon request we go in and change out the trash and vacuum. Towels are readily available at front desk. We find on average after covid most people do not want housekeeping to go into their rooms, so mot hotels have gotten away from treating stays daily.

6/10 Okay

Tamer, Troy

Travelled with family
Liked: Cleanliness, staff & service
Overall the stuff were excellent, but the management should revise the check in policy, as 4pm is not suitable at all.
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us. Our check in time is 4pm however if we have your room ready prior to 4pm we are more than happy to accommodate you and get you in sooner. We have lots of guests call the day of and check in sooner.

6/10 Okay

Jeremy

Liked: Staff & service
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased by how nice the Baymont in Grand Haven, Michigan is. At check in the desk staff were pleasant and professional. The room was nice and the bedding and towels gave an upscale ambience to the room. We were there Mother's Day weekend for Tulip Time in Holland, Michigan so I made reservations for brunch ahead of time. If I had know how extensive and well stocked the free breakfast was, I would have skipped my brunch reservations. They had a wide variety of foods and beverages including eggs with salsa, sausage, pancakes, yogurt and toast, cereals and more. The coffee was good. Out in the lobby is another coffee bar with Nespresso. There is a very nice pool and hot tub which made me wish that we had brought our swimming suits along. The other guests were quiet and there wasn't a 'pool smell'. I give them a hearty thumbs up!
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us and the kind review. We hope to see you again soon.

10/10 Excellent

Joey R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and all the staff was very friendly. The breakfast was plentiful and very good. I would definitely stay here again.
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

William

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with this Baymont Inn. The staff were always pleasant. The breakfast was good. It was perfect for our dog and us.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

10/10 Excellent

Jason

Business traveller
Liked: Amenities, property conditions & facilities
I’m working in grand haven I’m already booked for 2 more weeks
Stayed 7 nights in May 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with the accommodations. A nice hot breakfast was included.
Stayed 2 nights in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

6/10 Okay

Michelle

Travelled with partner
Disliked: Property conditions & facilities
It was very outdated. It had a mildew smell to the whole place. The bed was very comfortable but the pillow smelled like sweat. Bathroom was very small and the lights blinked when you go in to use it. The tub was stain and the grout was not clean. The door had huge gaps around the frame and it didnt close properly. We could hear conversations from the hall. Parking was fine. It was close to nice restaurants and markets. It was very outdate and dark. There was breakfast but we didn't eat it. It served the purpose but I wouldn't stay again.
Stayed 3 nights in Apr 2024

8/10 Good

Joanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. We got to use the warm pool and hot tub the experience was above and beyond great
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment and easily accessible to nearby foods and places that we needed to go
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, so helpful with fixing my reservation. The pool was great, love that tjey provide toys and life jackets for the kids.
Stayed 1 night in May 2024

6/10 Okay

Alex

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

8/10 Good

Kary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet and family-friendly. Close to many restaurants and to the beach.
Stayed 1 night in Apr 2024
Response from Eric on May 2, 2024
Thank you for staying with us. We appreciate you as guests and hope you will be back soon.

8/10 Good

Karen

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pet friendly, convenient location for our visit. We had called to get adjoining rooms, which did not get set up. However, the front desk staff was able to shift our rooms & get this accomplished. The room was nice with ample space. There was a door to the outside near our room that needs maintenance. Breakfast & breakfast staff was very nice. Quiet Thurs but noisy Fri night. No surprise.
Stayed 2 nights in Apr 2024
Response from Eric on May 2, 2024
Thank you for staying with us. We are glad we could get that issue corrected.

10/10 Excellent

Scott A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. Especially the breakfast attendant. Location and accessibility was excellent.
Stayed 3 nights in Apr 2024
Response from Eric on Apr 29, 2024
Thank you for staying with us, and thank you for your kind words. I will pass this along to staff.

6/10 Okay

Romey

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Eric on May 2, 2024
Thank you for staying with us.

8/10 Good

Ray

Stayed 4 nights in Apr 2024
Response from Eric on May 17, 2024
Thank you for staying with us.

4/10 Poor

Cheryl

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property is in a good location, right off a main highway. The check-in wasn’t the best as I was asked if I knew about the $100 security deposit. When I said no the front desk rep replied "You do now". Not very polite! I am not sure who designs rooms in a hotel but it is likely not a woman. This is not unique to this property but it is still annoying to have no shelves in the shower to set shampoo and other bath items on. The only space for these was a tiny sliver on the corners of the tub. Not at all convenient. The property is in need of an update as the room didn’t even have a USB port to charge our phones. This necessiated a trip to the front desk for an adapter. Not the fault of the hotel but the rooms clearly say No Smoking on each door yet the hallway smelled strongly of marijuana. I would choose to stay at a different hotel next time.
Stayed 2 nights in Apr 2024

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Eric on Apr 18, 2024
Thank you for staying with us and providing feedback.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Price and clean rooms
Stayed 2 nights in Apr 2024
Response from Eric on Apr 16, 2024
Thank you for staying with us. We are glad you enjoyed your stay.

6/10 Okay

Nikki

Liked: Staff & service, amenities, property conditions & facilities
Property was fine. I was a little put off by the used bar of soap still in the shower. Also, we had to go and ask that they do something about the 2 dogs in the room next to ours that barked nonstop for the first 40 minutes we were there. Eventually the dog owners came back and the dogs only barked when they heard people in the hallway. 😡
Stayed 1 night in Apr 2024
Response from Eric on Apr 14, 2024
Thank you for staying with us. We are sorry about the dogs, we did contact the owners right away, we have a very strict policy about not leaving dogs unattended and we are sorry the guest did not adhere to it, but as soon as we heard it we contacted the room, and the guest.

2/10 Terrible

Samantha

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is not nearly as good as I expected. There is mold growing in the shower/ bathtub. The bathroom is so small the the door nearly hits the toilet. There were no towels available when I asked for an extra one because the didn’t have any available in the pool room either. The freezer was disgusting, looked like someone spilled something all over and no one ever cleaned it up. There was dust on all the lamps like the room hasn’t been properly cleaned in a while. There is a door in my room that connects to the other room that someone is renting and I can just unlock the door and go in there room or vice versa. Very disappointed especially considering that this is a tourist town. You would think the hotels would be a little bit nicer.
Stayed 1 night in Apr 2024
Response from Eric on Apr 14, 2024
Hello, we can look into the issues you had and figure out what happened as this is not how the rooms are suppose to be when our guests check in. The connecting door locks from both sides, so nobody can walk into the others room. For future anytime there is ever an issue with your room please let us know right away so we can correct it or move you rooms.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to local community
Stayed 1 night in Apr 2024
Response from Eric on Apr 12, 2024
Thank you for staying with us, we are so happy you enjoyed your stay and hope you will be back soon.

10/10 Excellent

Aveon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric on Apr 12, 2024
Thank you for leaving us feedback and staying with us. We appreciate your business.

10/10 Excellent

Curt

Stayed 2 nights in Mar 2024
Response from Eric on Apr 7, 2024
Thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eric on Apr 2, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Mar 2024
Response from Eric on Apr 1, 2024
Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Tony

Stayed 2 nights in Mar 2024
Response from Eric on Apr 25, 2024
Thank you for staying with us, we appreciate the feedback as it helps us get better.

6/10 Okay

crystal

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Eric on Mar 24, 2024
Thank you for staying with us and leaving feedback so we can continue to get better.

6/10 Okay

Steffen

Travelled with partner
Liked: Staff & service
The room was outdated, but it was the cheapest room around. Bed was comfortable, but the property felt old. It was good enough for a night of sleep, which is what we were looking for.
Stayed 1 night in Mar 2024
Response from Eric on Mar 24, 2024
Thank you for staying with us. The property was built in the late 80s. We have done numerous upgrades, and renovations, and will continue to do upgrades in the future. Thank you for your feedback.

8/10 Good

Kristina

Stayed 2 nights in Mar 2024
Response from Eric on Apr 7, 2024
Thank you for staying with us and providing feedback.

10/10 Excellent

Kristyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric on Mar 24, 2024
Thank you for staying with us and leaving feedback so we can continue to get better.

8/10 Good

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
The bedding in my room had dark brown stains on them. It appeared to be makeup or some sort of dark food/drink. I felt uncomfortable and used my own blanket that I brought. Overall the rest of the room was fine.
Stayed 2 nights in Mar 2024
Response from Eric on Mar 24, 2024
Thank you for staying with us. We are sorry about the bedding, we assure you it was clean. On very rare occasions these don't get pulled and discarded after wash is done and inspected. We will be sure to try to eliminate this issue. Thank you for bringing it to our attention.