[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Emerald Hotel This eco-certified hotel combines nature-inspired luxury with convention center convenience, offering travelers a sustainable retreat in a prime location. ![Balcony](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/5ca03836.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Suite, River View](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/c3d68d55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/11b96a0e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms | Living area](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/acee51f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/7652cdf1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Connected to the convention center, Emerald Hotel offers an eco-friendly stay with practical amenities. Guests enjoy a seasonal pool, business center, WiFi, easy luggage storage, a sunlit terrace, and consistently helpful staff. 8.2 Very good ## Popular amenities - Pool - Parking included - Housekeeping - Air conditioning - Free WiFi - Business services ## Room options ### Check availability for these dates Tonight [Oct. 14 - Oct. 15](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2598719&PinnedHotelID=2598719&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Premium bedding, pillowtop beds, desk, blackout drapes](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/125c95ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 King Bed 7.8 Good 27 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Premium bedding Pillowtop bed Blackout drapes/curtains - 1 bedroom - Sleeps 3 - 1 King Bed ![Premium bedding, pillowtop beds, desk, blackout drapes](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/9696136f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, Pool View 8.0 Very good 12 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Pillowtop bed Blackout drapes/curtains Premium bedding - Sleeps 4 - 1 King Bed OR 2 Twin Beds ![Premium bedding, pillowtop beds, desk, blackout drapes](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/9696136f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, River View 8.4 Very good 13 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Pillowtop bed Blackout drapes/curtains Premium bedding - River view - Sleeps 4 - 1 King Bed OR 2 Twin Beds ![Premium bedding, pillowtop beds, desk, blackout drapes](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/6a3f8217.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 9.0 Wonderful 7 reviews ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Pillowtop bed Blackout drapes/curtains Premium bedding - Sleeps 2 - 1 King Bed ![Executive Apartment](https://images.trvl-media.com/lodging/3000000/2600000/2598800/2598719/4596f64c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment ### Highlights Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Pillow menu Pillowtop bed Blackout drapes/curtains Premium bedding - Sleeps 5 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGisborne-Hotels-Emerald-Hotel.h2598719.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGisborne-Hotels-Emerald-Hotel.h2598719.Hotel-Information) ## About the area Located on a river, Emerald Hotel is in Gisborne Central neighborhood and is connected to the convention center. Tairawhiti Museum and East Coast Museum of Technology are cultural highlights, and some of the area's activities can be experienced at Longbush Wines and Gisborne Harbour. Gisborne i-SITE Mini Golf and Titirangi Reserve are also worth visiting. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with ecotours. [Visit our Gisborne travel guide](https://www.expedia.ca/Gisborne.dx1327) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-38.66783%2C178.02770&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QxQlKhiR4T0psBCURwQ6qZxAX2Q=) 13 Gladstone Road,Gisborne 4040, Gisborne, 4040 ### What's nearby - Gisborne Harbour - 6 min walk - 0.6 km - Tairawhiti Museum - 8 min walk - 0.7 km - Te Poho-o-Rawiri Meeting House - 16 min walk - 1.4 km - Midway Beach - 2 min drive - 2.1 km - Gisborne Hospital - 7 min drive - 5.0 km ### Getting around - Gisborne (GIS) - 7 min drive ### Restaurants - ‪Burger King - ‬10 min walk - ‪Curbside Kitchen - ‬2 min drive - ‪Subway - ‬14 min walk - ‪McDonald's - ‬6 min walk - ‪Columbus - ‬9 min walk ## About this property ### Emerald Hotel Luxury eco-certified hotel located in Gisborne Central Emerald Hotel provides amenities like a terrace and a business center. Guests can connect to free in-room WiFi. Other perks include: - A seasonal outdoor pool along with sun loungers and pool umbrellas - Free self parking - An electric car charging station, meeting rooms, and a front-desk safe - Luggage storage, smoke-free premises, and an elevator - Guest reviews give top marks for the helpful staff Room features All guestrooms at Emerald Hotel feature thoughtful touches such as premium bedding and pillow menus, in addition to amenities like free WiFi and air conditioning. More amenities include: - Pillowtop mattresses and free cribs/infant beds - Bathrooms with separate tubs/showers and free toiletries - 40-inch flat-screen TVs with digital channels - Coffee/tea makers, daily housekeeping, and desks ### Awards and affiliations Eco-Certified Property This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![Front of property - evening/night](https://images.trvl-media.com/lodging/10000000/9630000/9625600/9625565/005cd090.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Waikanae Beach Motel Awapuni - Parking included - Free WiFi - Air conditioning - Laundry 8.6 Excellent 344 reviews CA $108 CA $125 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=9625565&PinnedHotelID=9625565&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9630000/9627200/9627200/fecea5e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pacific Harbour Motor Inn, Gisborne Gisborne Central - Parking included - Free WiFi - Air conditioning - Laundry 9.2 Wonderful 535 reviews CA $122 CA $142 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=9627200&PinnedHotelID=9627200&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/4000000/3540000/3533900/3533858/82616b95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Portside Hotel Gisborne Central - Pool - Kitchen - Parking included - Free WiFi 9.0 Wonderful 415 reviews CA $148 CA $171 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=3533858&PinnedHotelID=3533858&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4780000/4776900/4776884/b007cf1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Captain Cook Motor Lodge Awapuni - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 550 reviews CA $114 CA $133 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=4776884&PinnedHotelID=4776884&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/10000000/9680000/9679700/9679632/1fa8efd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Travellers Inn Motel Te Hapara - Parking included - Free WiFi - Air conditioning - Laundry 9.0 Wonderful 55 reviews CA $104 CA $119 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=9679632&PinnedHotelID=9679632&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/14000000/13300000/13291800/13291800/c4fe3e2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Senator Motor Inn Gisborne Central - Parking included - Free WiFi - Air conditioning - Breakfast available 9.4 Exceptional 147 reviews CA $152 CA $175 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=13291800&PinnedHotelID=13291800&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/4000000/3560000/3556700/3556650/bc0484a9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alfresco Motor Lodge Te Hapara - Parking included - Free WiFi - Air conditioning - Laundry 9.4 Exceptional 324 reviews CA $110 CA $130 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=3556650&PinnedHotelID=3556650&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby](https://images.trvl-media.com/lodging/10000000/9630000/9624400/9624326/908ec8e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motel Oasis, Gisborne Tamarau - Pool - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 479 reviews CA $116 CA $133 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=9624326&PinnedHotelID=9624326&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/10000000/9630000/9623800/9623729/1bab3a9d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### White Heron Motor Lodge Te Hapara - Parking included - Free WiFi - Air conditioning - Laundry 9.4 Exceptional 340 reviews CA $135 CA $158 total includes taxes & fees Oct 25 - Oct 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=9623729&PinnedHotelID=9623729&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/3000000/2230000/2220200/2220158/0be38acd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tudor Park Motel Lytton West - Parking included - Free WiFi - Air conditioning - Parking available 9.2 Wonderful 213 reviews CA $115 CA $132 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=2220158&PinnedHotelID=2220158&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Height restrictions apply for onsite parking - Free covered self parking on site - Limited onsite parking - Onsite parking includes off-street options ### Things to do - Seasonal outdoor pool ### Family friendly - In-room crib - Seasonal outdoor pool ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) ### Business services - Business center - Conference space - Meeting rooms ### Outdoors - On a river - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) ### More - 3 floors - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Free crib - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Separate bathtub and shower - Towels provided ### Entertainment - 40-inch flat-screen TV with digital channels ### Food and drink - Coffee/tea maker ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 9:00 PM Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions The property charges 3 percent for credit card payments The front desk is open daily from 8:00 AM - 8:30 PM Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in At check-in, guests must provide a record of full COVID-19 vaccination COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: NZD 150.00 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Credit card charges are subject to a surcharge of 3 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The seasonal pool will be open from November to March The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply ### National rating Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand. ### Property is also known as Emerald Gisborne Emerald Quality Hotel Gisborne Quality Emerald Gisborne Quality Hotel Emerald Quality Hotel Emerald Gisborne Quality Hotel Gisborne Emerald Hotel Gisborne Emerald Hotel Hotel Emerald Hotel Gisborne Emerald Hotel Hotel Gisborne ## Frequently asked questions ### Does Emerald Hotel have a pool? > Yes, this property has a seasonal outdoor pool. ### How much does it cost to stay at Emerald Hotel? > As of Oct 14, 2025, prices found for a 1-night stay for 2 adults at Emerald Hotel on Nov 13, 2025 start from CA $124.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Gisborne-Hotels-Emerald-Hotel.h2598719.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Emerald Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Emerald Hotel? > Self parking is free at this property. ### What time is check-in at Emerald Hotel? > Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available. ### What time is check-out at Emerald Hotel? > Check-out is at 10 AM. ### Where is Emerald Hotel located? > Located in Gisborne Central, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Emerald Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 300 8 - Good 274 6 - Okay 113 4 - Poor 58 2 - Terrible 20 ### 8.4/10 Cleanliness ### 8.2/10 Staff & service ### 7.0/10 Amenities ### 7.8/10 Property conditions & facilities ### 7.2/10 Eco-friendliness ### 8/10 Good #### Niamh Sep 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Central location, reasonably priced, very clean and spacious rooms. ##### Niamh Stayed 1 night in Sep 2025 ### 8/10 Good #### Brendan Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS. ##### Brendan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Joe Sep 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was close to where we wanted to be ##### Joe Stayed 1 night in Aug 2025 ### 8/10 Good #### Andrew Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space ![](https://a.travel-assets.com/ugc/hotel-reviews/8dd558d7-06e4-4192-b6b7-9c41ec973f06-1756798689218.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/331d929b-c742-4c00-8088-7abf840ec18d-1756798680655.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/69acf21e-b123-4efb-9586-9886a469e0bd-1756798689686.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/60561152-ddc0-4cf0-9f5c-59908f9e7b37-1756798685575.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrew Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Te Nui Aug 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Abit confusing to get to our room but we enjoyed our comfortable stay! ##### Te Nui Stayed 1 night in Aug 2025 ### 4/10 Poor #### Robbie Aug 11, 2025 Disliked: Property conditions & facilities Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building. ##### Robbie Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Lavinia Aug 9, 2025 Front desk was a bit rowdy when i checked in. Room could do with a bit of spruce up with paint here and there. Over all enjoyed my stay ##### Lavinia Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Nirvana Jul 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice ##### Nirvana Stayed 1 night in Jul 2025 ### 8/10 Good #### Amanda May 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!! ##### Amanda Stayed 1 night in May 2025 ### 10/10 Excellent #### john Feb 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was excellent ##### john Stayed 2 nights in Feb 2025 ### 8/10 Good #### Taryn Jun 5, 2025 Liked: Cleanliness, property conditions & facilities Close proximity to Tatapouri restaurant and central to city centre. Enjoyed walk down the street and people watching. City feels safe v ##### Taryn Stayed 2 nights in May 2025 ### 8/10 Good #### Leanne May 10, 2025 Liked: Cleanliness, staff & service A lot cleaner than i thought as read the reviews. I would stay again ##### Leanne Stayed 2 nights in May 2025 ### 4/10 Poor #### Janene Sep 23, 2025 Disliked: Staff & service, amenities, property conditions & facilities Found the staff upon arrival pre occupied and not useful with information. Lack of parking and access to the hotel from the parking areas was not used friendly. Room quite strong smell of cleaning products and caused wheezy chest. Lack of amenities in room - utensils and plates provided but no heating equipment such as a microwave. ##### Janene Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Rosemary Nov 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities we enjoyed our stay ##### Rosemary Stayed 2 nights in Nov 2024 ### 8/10 Good #### ? Mar 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is spacious and the location is good. The staff is friendly. ##### ? Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Robyn Apr 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great staff. Friendly and accomodating. ##### Robyn Stayed 3 nights in Apr 2025 ### 4/10 Poor #### Orini Aug 10, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The place was dirty, my room had a faulty light that couldn't be fixed until the sunday I was checking out, the place overall had a eerie feel and reception was never there. terrible facilitties. ##### Orini Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jenn Dec 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Thank you whanau, top notch stay. ##### Jenn Stayed 2 nights in Dec 2024 ### 8/10 Good #### Janie Jul 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Janie Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Angellica Jan 27, 2025 Liked: Staff & service, amenities, property conditions & facilities Me and my husband had an awesome stay everything was perfect 🙂 ##### Angellica Stayed 1 night in Jan 2025 ### 6/10 Okay #### Gary Jan 25, 2025 Liked: Cleanliness, staff & service, amenities Right in the centre of Gisbourne, so Good for all amenities. ##### Gary Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Chris Dec 8, 2024 High recommends for who want to stay overnight as the room is spacious n quiet. ##### Chris Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Lisa Sep 14, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The location is great ##### Lisa Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Jordan Feb 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very nice kids love it ##### Jordan Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Mark Aug 29, 2025 Liked: Staff & service Disliked: Property conditions & facilities When I first walked in I was greeted by a young lady who was fantastic at checking me in friendly and helpful. Got to my room and it went downhill from there. Jug didn’t work air conditioning rattled wasn’t circulating the air that well and flat battery in the tv remote( only had 1 replacement battery at reception).Had a look at the air con and the filter was full of lint. No restaurant and the pool look fantastic but was closed and when I had a look from 2nd story looked like it had a small truck load of sand in it. 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