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Reviews of ALOFT Airport Accommodation

3 out of 5
ALOFT Airport Accommodation
Airport Road Opposite Domestic Terminal, Fua'amotu

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 26 reviews" "
Rating 8 - Good. 12 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.0/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

I will never again review for you because you are ungrateful and reject my review. I do NOT care your policies I HAVE MY OWN POLICIES
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, clean facilities. Super location for airport!
Stayed 1 night in Oct 2019
Response from Fiona and the Team:) on Nov 5, 2019
Thank you for taking time to let us know of your experience. We hope you will visits again. Sincere appreciated it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiona who manages Alift is just the kindest, courageous and most special person. Fiona made my arrival in Tonga eaay and warm and she made sure I got to my next destination against the odds Even if you do not stay at Aloft go to the diner and meet Fiona and the other fabuloys staff.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great access to airport, Fiona was very welcoming and accommodating
Stayed 1 night in Aug 2019
Response from Fiona and the team on Aug 17, 2019
Thank you for taking the time. We hope that you will have a fabulous time Malo 'aupito

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ok
Plane was around 10mins late on arrival we booked driver from hotel and was unable to contact hotel, driver came to airport but didn’t wait for us so we had to arrange our own transport, our booking stated breakfast included however no breakfast was prepared we left around 8am from the hotel the next morning noone was around, we had to walk to domestic airport as we had a flight to another island, the rooms we had below needed cleaning/upgrade the condition was not great rooms smelt quite musty/mouldy, shower room light flickered when turned on and bathroom/toilet doors didn’t shut/no locks, prob ok if you’re on a real budget, pizza place on front lawn good, staff were nice.
Stayed 1 night in Jul 2019
Response from Aloft team on Jul 31, 2019
Thank you for taking the time

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fiona is very charming and helpful. She provides a very nice breakfast which is included in the price. We would book again.
Stayed 1 night in May 2019
Response from Fiona and the Team on May 21, 2019
Malo e lelei! Thank you for taking the time to send us a compliment. It was a pleasure to have you both with us and we look forward to your next visits Enjoy your time in our island Kingdom Best regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Close to airport but not well maintained! Towels not clean sheets missing someone’s clothes in drawer ??
Stayed 1 night in Apr 2019
Response from Aloft team on May 9, 2019
Thank you for letting us know. Much appreciated

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiona was very welcoming and was a great place to stay.
Stayed 1 night in Apr 2019
Response from Fiona and the Aloft team on Apr 30, 2019
Dear Anonymous :-) Thank you very much for your kind words. We do hope that you enjoyed your visits to our little island Kingdom. Again thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to the Domestic Airport; Staff really friendly and helpful👍
Stayed 1 night in Mar 2019
Response from Fiona and the team on Mar 22, 2019
Thank you for your review. We really appreciate it...

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this accommodation
Wonderful stay. So handy coming in from a late night flight and having a free transfer to the guesthouse! Clean, spacious and comfortable. The host Fiona is lovely and made us breakfast and made us feel at home 😊 thank you!
Stayed 1 night in Jan 2019
Response from Fiona and the Aloft team on Jan 10, 2019
Hello Julia Thank you very much for your review. We hope that you both enjoyed your visits to the islands. We wish you a healthy and prosperous year Best regards, Fiona and the Aloft team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for a quick nights sleep before heading out the next day. Clean and relatively comfortable, but no frills. A good breakfast was a surprise.
Stayed 1 night in Nov 2018
Response from Fiona and the Aloft team on Nov 11, 2018
Dear guest Thank you for your feedback. The comfort of our guests are our priority. We value and very much appreciated your acknowledgement. Do come and visit us again. Again thank you very much

8/10 Good

Chrys, Newcastle

Liked: Cleanliness, staff & service
Our 'deluxe' ensuited room was very basic. No TV, hot water, aircon or ceiling fan. Staff and breakfast were awesome. Our laundry was done for us which was a huge bonus. The location was good because it was within walking distance of restaurants and the town without being too noisy. The common areas were really good, particularly the huge upstairs verandah with comfy lounges.
Stayed 1 night in Oct 2018
Response from Fiona and the Aloft team on Oct 26, 2018
Thank you Chrys. It have been a pleasure to have host you all. We hope you had some memorable time here in the Kingdom. We look forward to see you all in the future. Best regards,

4/10 Poor

Graham, Sydney Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Expedia confirmed room not provided
We booked a Twin room with a Queen bed, Twin bed and private bathroom. We were given a Family room with Bunk beds, a single bed and had to share a bathroom. Total unacceptable. The only redeeming feature was the outstanding service provided by the manager.
Stayed 1 night in Aug 2018
Response from Fiona and the Aloft Team on Sep 10, 2018
We are really sorry for the changing rooms and have fix that problem. I am honored to be of service to our guests and provide the best service I can offer when possible. It have been a pleasure for us here at Aloft to have you all with us. Malo 'aupito Fiona and the Aloft team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Perfect place to transit
Fiona (who runs Aloft Airport) was there to give us a warm welcome when we arrived which was lovely. She made sure we were comfortable and made us a packed breakfast to take with us to the domestic airport (a 2 minute walk) the next morning. A perfect stress free transition hotel when flying to Ha'pai or Vava'u
Stayed 1 night in Aug 2018
Response from Fiona and the Aloft team on Aug 30, 2018
Thank you for taking your time to write about us. Myself and all the staffs would like say thank you (heartfelt) for your kind review. We hoped that you both have a marvellous time and wish you both the best Come visit us again Best regards, Fiona and the Aloft team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, welcoming host convenient location, very close to the airport
Stayed 1 night in Aug 2018
Response from Fiona and the Aloft team on Sep 3, 2018
Hello and thank you for taking the time to send us a review. We at Aloft wish you a great and fun filling year!! Best regards,

10/10 Excellent

Matthew, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host with the most!
Aloft is a well positioned accommodation for travellers coming into Tongatapu. It's a nice, clean place, with sizeable rooms, cheap food, great complimentary breakfasts, and the best host we experienced in Tonga. Fiona went above and beyond to help us! She organised a cheap, reliable and honest car rental service, the drove us into town, followed up on our flights with Real Tonga, and woke up early to make us breakfast. She's also lovely, and very caring, and let us hang out at Aloft on our final day in Tonga before our flight home. 10/10!
Stayed 1 night in Aug 2018
Response from Fiona and the Aloft team on Aug 23, 2018
Mathew and Emily...I'm speechless and emotional reading this review. When hosting guest from all walks of life they become a family to me...(that's how I feel).. It have been an honor to host you both and going the extra mile came natural to me. I wish that you both had memorable experience here in Tonga. We wish you both the best life offers and with high hopes you will both visits again... Much...much love Fiona and the Aloft team

8/10 Good

Verified traveller

Liked: Staff & service
Our hostess, Fiona, was very kind to pick us up at the airport at night and get us back to the airport early in the morning AND made us breakfast!
Stayed 1 night in Jul 2018
Response from Fiona and the Aloft team on Aug 20, 2018
Thank you for the reviewed. I have done what anyone would have done. It was an honor to have host you both. Best of luck to you both on your travel and God Bless

8/10 Good

Rae, New Zealand

Liked: Cleanliness, staff & service, room comfort
Best value for money ever!
Across the road from the airport. Home away from home. Large house converted to rooms with ensuites. Basic but clean and staff are amazing. Good cooked breakfast.
Stayed 1 night in Aug 2018
Response from Fiona and the Aloft team on Aug 8, 2018
We really appreciated your review. We hope that you both enjoyed your trip and a memorable one too. Wish you both the best and again Malo 'aupito Fiona and the Aloft team

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect transit stop
Fiona is an extremely welcoming host. The room was clean and comfortable. It is perfectly suited to transit visitors being directly opposite the domestic airport.
Stayed 2 nights in Jul 2018
Response from Fiona and the Aloft team on Aug 6, 2018
Hello Rosie Thank you for your review and that meant a lot to me. We do hope that you are able to relax and enjoy your mini vacation. It have been a blessing to host you and we hope to see you soon. Best regards,

10/10 Excellent

Iosefo, Fiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to amenities , quite neighbourhood
Overall I enjoyed my stay at Aloft , the friendly staff made it worth while and felt at home right from day 1. Fiona and her staff made us welcome. I will visit them again in the near future.
Stayed 7 nights in Jun 2018
Response from Fiona and the Aloft team on Jul 3, 2018
Hello Iosefo Thank you so much for your kind review. We all felt that word can not express how sincere we felt about your comment. We hope you the best of 2018 and the many many years to come. Stay safe out there and we look forward to host you again. 'Ofa atu

8/10 Good

Tevita, Fiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good sorvice and hospitable staff. They accomodate your needs. Conveniently located and close to beaches and historic sites.
Stayed 1 night in May 2018
Response from Fiona and The Aloft Team on Jul 4, 2018
Hello Tevita, The Aloft Team have the pleasure of hosting you and your family. We hope that one day you will all return and visits us. Our sincere Malo for choosing Aloft to stay while visiting The Kingdom. Malo 'aupito

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff.
The hostess Fiona was extremely kind and helpful. We can definitely recommend the fish and chips shed in the front yard - best mahi mahi on the trip.
Stayed 1 night in Sep 2018
Response from Fiona and the Aloft team on Oct 23, 2018
Hello Lise We really appreciate your review and hope that you will visits again. We hope that you had some remarkable time with the whales. We wish you the best for the rest of the year and the year to come. Best regards,

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom ponto de recepção ao país.
Simpatia e disponibilidade total da responsavel para ajudar a contactos nas ilhas. Upgrade de transfer de e para aeroporto e pequeno almoço.
Stayed 1 night in Oct 2018
Response from Fiona and the Aloft team on Oct 22, 2018
Dear Nelson Thank you for your review. We are very grateful for your review. We hope that you will both visit us again. All the best Best regards, Fiona and the Aloft Team

8/10 Good

pru, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常近機場
非常近機場，由domestic 可步行即到。 員工很親切，雙人房間有足夠空間，舒適。下次再去也會選這間。
Stayed 1 night in Sep 2018
Response from Fiona and the Aloft team on Sep 19, 2018
Thank you very much for your review. It was a pleasure to have you both with us... We look forward to host you again in the near future Best regards,

6/10 Okay

Lasse brandt due

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Vi skulle blot bruge hotellet fra kl 2 om natten til kl 7 næste morgen- praktisk da det var tæt på lufthavnen- super sød og hjælpsom dame der Bagte pandekager til os om morgenen da flyet var forsinket. Men selve værelset var virkelig slidt og badeværelset lignede noget fra en gyser film. Vil ikke booke det en anden gang.
Stayed 1 night in Jul 2018
Response from Fiona and the Aloft team on Aug 6, 2018
On behalf of myself (Fiona) and the Aloft team. We want to express our sincere thank you to you and your family. Review like this made us improve our performance more so our next guests won't experience the same thing. Beside the bathroom look like it's out of a horror movie and the room being old. We sincere hope that you and your family did enjoy your vacation. We hope that you have left with unforgettable memories. We wish a good year and God bless Best regards, Fiona and the Aloft team

10/10 Excellent

Michael Bernd H

Liked: Cleanliness, staff & service, property conditions & facilities
Eine unerwartete Erfahrung, eine sehr gute
Ziemlich direkt am Flughafen gelegen, wirkt die Unterkunft eher unscheinbar. Einfach, zweckmäßig und sauber.Der Zauber kommt von der Betreiberin, Fiona, einer Dame, die den Begriff "Gastfreunds gut.chaft" lebt, nicht nur davon redet. Das war umwerfend. Wir hatten Glück, wir waren zweimal dort, vor und nach einer Woche auf Haapai. Und natürlich hatte Fiona alle Flugveränderungen schon herausgefunden, eine Abholung zum Flughafen geschickt, ein Abendessen auf dem Herd ... .
Stayed 1 night in May 2018
Response from Fiona and The Aloft Team on May 29, 2018
Malo e lelei Michael We are truly honored and are humble by your reviews. It goes both ways as you are an amazing guest not to mention your lovely wife. Thank you again and thank you for choosing Aloft as your place to stay while visiting The island Kingdom of Tonga. Sincerely and Respectfully yours