Cibeles Fountain Tours and Activities

Beautiful hotel! Very quiet

The hotel was very beautiful, and the staff was friendly and very helpful. However, a few issues affected our stay. The room had no coffee maker, so I ordered coffee through room service from the restaurant, but unfortunately it arrived cold. In addition, the toilet wasn't working properly, and we had to call someone to come to the room and fix it. Overall, the hotel was very nice, and the staff provided good service, but I believe you should address these issues to improve the guest experience.

I enjoyed the hotel. I asked for a quiet room and that is exactly what I got. There are a few things I would recommend to the hotel to improve. First the lighting....The lights in the living room, dining area, and bathroom were rather dim LED lights which did not quite give enough brightness. I would have been great if the living room had at least one lamp which could be used for reading. Also in the bedroom...the bedside lamps attached to the wall near the headboard were way too bright and undimmable, and were impossible to move to adequately use for reading in bed. Also, the only seating area in the living room was a very deep couch (which obviously could be used as a bed) but was not very comfortable to sit on. Would be nice if there were at least one comfortable chair in the living room for seating with a light for reading near it. But the hotel was very pleasant and intimate, and well located in a nice area with lots of eating options nearby.