We had a great stay here! The staff is super friendly and helpful throughout our multiple requests for bookings, help in the room, ordering taxis, etc.
The room itself was gorgeous. Bed was super comfortable, very nice linens, towels, and robes. We later found out not all hotels in Italy have coffee in the rooms and it was nice to have an espresso machine in the room.
The hotel is in a great location in the middle of Florence within walking distance to MANY restaurants, shops, and museums. It is about a 10-15 minute walk from the train station if taking the train to Florence (a little difficult with luggage and cobblestones but doable).
We were very impressed by the breakfast as well! It is made to order instead of buffet so very fresh and delicious. The avocado that came with it was SO yummy!
Our only complaint we had is that the air conditioning in the room is controlled by the front desk - this got VERY irritating when you are walking around sweating and come back to a warm room. They also had to call in an engineer one night because the room was not getting cooler despite them turning down the temperature.